- Verified customer
Aviod, misleading best price guarantee
I went ahead and made a booking via Hotelscombined after making a search for a hotel. I chose Expedia as it was the cheapest it was showing.
After completing my booking the next morning I saw the same room with the same details and rules at a much lower price on a competitors website that they did not offer during the search.
Therefore I went ahead and followed up on their claim of providing '100% Best Deal Guarantee' and sent an email.
I got a response back stating that they could not trace my booking with Expedia and it seemed that I booke...d with them directly which was not the case. It is evident that they make these false advertising gimmicks about offering best price but when it comes to a customer following through they supposedly cannot find your booking on thier system to show that I went through Hotels Combined.
They are thieves!!! We tried booking a hotel, where we were redirected to Skoosh...
We finalised payment & after finalising, we got an error message saying ‘sorry we cannot finalise your booking at this stage’.
Unfortunately when we checked our bank account, funds were already deducted.
Rang the hotel, but there was no confirmed booking... & there is no way to call Hotels combined or Skoosh..
we lodged a complaint online & it has been 10 days & no reply whatsoever.
It’s just unacceptable from such a reputed brand
Consistent Irrelevant Search Results
First time trying to use Hotelscombined, and it will be my last. Why do hotels even appear in search results if there are no available bookings for the date range selected?
I thought it might have been a one-off when it happened to me as someone else may have taken the room before I could complete my booking. But no, out of curiosity I've been using hotelscombined to search different hotels and select different booking systems, and EVERY search has given me false results.
So I don't know whether hotelscombined's business model is just chasing...clicks for online advertising or maybe claiming attributions from people who have clicked through and end up booking something else, but their system is just a huge time-waster for users during periods of any demand when trying to find a place is already stressful enough.
Refunds don't arrive for a month!
Booking a holiday was a breeze but due to a family emergency I've had to cancel (as allowed by my booking conditions) I am now told I will have to wait a month for the refund and yes I have contacted the hotel involved directly. My booking number is - 8155666459990. Please return my money.
Good for what it is
It has tough competition now from Tripadvisor and other comparison sites. Every now and then though it does show cheaper rates for a room. Price direct at Agoda $68 per night Price at Tripadvisor for Agoda $64 per night Price at hotelscombined for Agoda $62 per night. It's not much but it is a tad cheaper. Sometimes it goes the other way so just go to a range of sites and get the best price.
Just realise that the cheapest price may be sites that have poor custoner service that are outside the big 2 groups of booking/ agoda or hotels.com/expedia/wotif . Still may be worth supporting the cheaper sites. Or get one of the bigger sites to price match.
Very upset by your advertising on Fox News on Foxtel
I watch a lot of Fox News daily and I have seen your ad hundreds of time and I am very offended by this repetitive continuous exposure to this to the point that, although I am a serious user of bookings on the internet I will not use your services for the above mentioned reason.
Excellent back up and customer service
I was one of the Hotelquickly unlucky victims who lost my booking and money. But after much correspondence, Hotels combined management did resolve our problem quickly to our satisfaction and did restore my faith in this site. I would like to say a special thanks to ANDREA (customer service manager) and JANINE (customer service officer) without whose professional input and understanding as to why I used and trusted this site, I would be out of pocket. Was about to never book through this site again. But I am satisfied with the after care and responsibility they have showed.
Wasted my time on their website after watching an ad saying their prices are better than competitors but they’re actually not better what so ever and I compared more than 1 hotel just to be sure. The price difference is in the hundreds as well compared to booming.com or going directly on the hotels website. Don’t waste your time.
Verify Multiple Times for No Reason
I used to love using Hotelscombined to compare hotels. It was so easy and had accurate information.
I am finding myself now having to verify myself at every click and sometimes multiple times. Its beyond annoying.
I will be using competitors from now on. Such a shame.
Outstanding customer service
I experienced a glitch in the system when I recently booked a hotel in Kathmandu - a different hotel than the one I booked was allocated to me. I drew the attention of this to Hotels combined and they organised a refund of the price paid and a cashback compensation for being inconvenienced. Thank you Hotels combined for promptly acting on the error when it was brought to your attention.
The advertised price is cheap and when you click the link that takes you to the providers website it is 4 times the amount. I contacted hotels combined and they pretended to call the supplier and get back to me. But all they did was take the deal off and said sorry the deal has ended. I checked 3 days later and that same deal was up and the same problem was occurring.
Room Advertised one price, charged another!
Booked a room at Gold Star Motel Auckland in March 2018. Price was NZD$187- last room avail. When I arrived I was charged NZD$200 -was told at reception this was because I was paying in AUD? When contacting Hotels Combined, they tried 3 times to call motel and had the phone put down on them!! I was told to submit Credit card statement as proof of payment and they would credit the difference back to my card!! Didn't happen
Room was not to clean, no air con, and the wall mounted fan barely coped with the warm weather. Do not recommend.
And wont be using Hotels Combined again either!!!
Fantastic customer service
HotelsCombined fantastic customer service for guests that experience terrible accommodation and service with hotel sites booked through their site. Can not recommend highly enough for all to make your bookings through these guys. 110% guaranteed satisfaction with resulting actions not just words. Will only use these guys to book all our travel accommodations
Love this website
This is a good site. Like the name says, it combines a whole bunch of places and sites and gives you them ranked based on a certain criteria. We look for price and it lists them from lowest to highest. It's good that way.
This is definitely one of the first sites I always use each time I travel and it's always going to be one of the first sites I use in the future.
Questions & Answers
hi I just booked a hotel in In Hotel Belgrade. I want to change the booking from single room to double room. But I can not find how to cancel my reservation. Booking ref. 883881723. Any help?
toll phone number to call?
Hi Anna The best I can find is this page where you can send a query. Keep in mind they are mainly a comparison site and you would normally contact the site where you actually made the booking. https://support.hotelscombined.com/article/679-contacthc
Hi Anna, as Fred suggested (thanks Fred!) feel free to get in touch with us via email email@example.com and we will look into your request straight away. Thanks, Andrea -HotelsCombined.
Hello I want to shorten my stay at Hadley orient hotel, Hobart by one day the manager says its fine and won't charge for the day he says to go back to hotel combined but I have an email directly fm Hadley' confirming a direct booking. Help I just want to fix this problem! Urgent! Booking#665726891
Hello Claudette, our customer service team has been made aware of your question and they have emailed you directly with an answer and more information on your request. If you have any further questions you can get back to them at firstname.lastname@example.org. Have a great day!
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