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HotelsCombined
4.5 from 248 reviews

Reviews

Review distribution

5 star
196
4 star
30
3 star
1
2 star
2
1 star
19

Sun

SunMurrumbidgee Region, NSW

  • 2 reviews
  • 1 like

Refunds don't arrive for a month!

published

Booking a holiday was a breeze but due to a family emergency I've had to cancel (as allowed by my booking conditions) I am now told I will have to wait a month for the refund and yes I have contacted the hotel involved directly. My booking number is - 8155666459990. Please return my money.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Accomodation
See all answers
2 comments
HotelsCombined
Ben M.HotelsCombined
Sun
Sun

Thank you. I contacted the resort and they kindly phoned me back saying I had to contact you. Your message to me said that for my refund I could expect to wait up to 30 days. Who is this other party I should have contacted?


TJR

TJRGreater Melbourne (Metropolitan), VIC

False Prices

published

When I went to search hotels for Sydney, hotels combined showed one price e.g$559 then it redirected me to booking.com and price went to $1118
Waist of time and money, contact hotel directly!

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
HotelsCombined
Ben M.HotelsCombined
John Hamze

John HamzeSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Easy to use and friendly, fluent staff. Can’t go wrong!

published

No additional fees. The hotel signed me up to their membership and I ended up with a free late checkout and discounts all around! Would definitely stay at Rydges again

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Accomodation
See all answers
Fred

FredGreater Melbourne (Outer), VIC

  • 25 reviews
  • 5 likes

Good for what it is

published

It has tough competition now from Tripadvisor and other comparison sites. Every now and then though it does show cheaper rates for a room. Price direct at Agoda $68 per night Price at Tripadvisor for Agoda $64 per night Price at hotelscombined for Agoda $62 per night. It's not much but it is a tad cheaper. Sometimes it goes the other way so just go to a range of sites and get the best price.
Just realise that the cheapest price may be sites that have poor custoner service that are outside the big 2 groups of booking/ agoda or hotels.com/expedia/wotif . Still may be worth supporting the cheaper sites. Or get one of the bigger sites to price match.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
HotelsCombined
Ben M.HotelsCombined

Very upset by your advertising on Fox News on Foxtel

published

I watch a lot of Fox News daily and I have seen your ad hundreds of time and I am very offended by this repetitive continuous exposure to this to the point that, although I am a serious user of bookings on the internet I will not use your services for the above mentioned reason.
BernieB

Trip Completed Yes
Booking Type Accomodation
1 comment
HotelsCombined
Ben M.HotelsCombined

Horrible

published

Booked a room for the afternoon they didn’t confirm it so we spent the afternoon sitting at home waiting to be allowed into the hotel, if we wanted a refund it would take 5-7 days. Do not book with them.

1 comment
HotelsCombined
Ben M.HotelsCombined

Jal

JalDandenong

  • 3 reviews

Excellent back up and customer service

published

I was one of the Hotelquickly unlucky victims who lost my booking and money. But after much correspondence, Hotels combined management did resolve our problem quickly to our satisfaction and did restore my faith in this site. I would like to say a special thanks to ANDREA (customer service manager) and JANINE (customer service officer) without whose professional input and understanding as to why I used and trusted this site, I would be out of pocket. Was about to never book through this site again. But I am satisfied with the after care and responsibility they have showed.
Althea W
Melbourne


Customer

Customer

  • 2 reviews
  • 1 like

False advertising

published

Wasted my time on their website after watching an ad saying their prices are better than competitors but they’re actually not better what so ever and I compared more than 1 hotel just to be sure. The price difference is in the hundreds as well compared to booming.com or going directly on the hotels website. Don’t waste your time.

1 comment
HotelsCombined
Ben F.HotelsCombined

Verify Multiple Times for No Reason

published

I used to love using Hotelscombined to compare hotels. It was so easy and had accurate information.

I am finding myself now having to verify myself at every click and sometimes multiple times. Its beyond annoying.

I will be using competitors from now on. Such a shame.

1 comment
HotelsCombined
Ben M.HotelsCombined

Outstanding customer service

published

I experienced a glitch in the system when I recently booked a hotel in Kathmandu - a different hotel than the one I booked was allocated to me. I drew the attention of this to Hotels combined and they organised a refund of the price paid and a cashback compensation for being inconvenienced. Thank you Hotels combined for promptly acting on the error when it was brought to your attention.

1 comment
HotelsCombined
Ben M.HotelsCombined

Pok N

Pok N

  • 5 reviews
  • 11 likes

Scam

published

The advertised price is cheap and when you click the link that takes you to the providers website it is 4 times the amount. I contacted hotels combined and they pretended to call the supplier and get back to me. But all they did was take the deal off and said sorry the deal has ended. I checked 3 days later and that same deal was up and the same problem was occurring.

2 comments
HotelsCombined
Ben M.HotelsCombined
Pok N
Pok N

Speak to Ben he seems to be responding to many of these and Janine was looking into it. All the information was provided they even did a search on your computers with the same results.


Room Advertised one price, charged another!

published

Booked a room at Gold Star Motel Auckland in March 2018. Price was NZD$187- last room avail. When I arrived I was charged NZD$200 -was told at reception this was because I was paying in AUD? When contacting Hotels Combined, they tried 3 times to call motel and had the phone put down on them!! I was told to submit Credit card statement as proof of payment and they would credit the difference back to my card!! Didn't happen
Room was not to clean, no air con, and the wall mounted fan barely coped with the warm weather. Do not recommend.
And wont be using Hotels Combined again either!!!

1 comment
HotelsCombined
Ben M.HotelsCombined

bling

blingMelbourne

  • 6 reviews
  • 1 like

Fantastic customer service

published

HotelsCombined fantastic customer service for guests that experience terrible accommodation and service with hotel sites booked through their site. Can not recommend highly enough for all to make your bookings through these guys. 110% guaranteed satisfaction with resulting actions not just words. Will only use these guys to book all our travel accommodations

1 comment
HotelsCombined
Ben M.HotelsCombined

  • Verified customer

Unbeatable!

published

Great website and love the branding very original! I have used this site a lot and will continue to do so as I am very satisfied with their service!

Review collected in partnership with HotelsCombined

Robby

RobbySydney

Bargains!

published

I was looking to find hotels for my upcoming holiday and saw Hotelscombined on TV so thought I would try them. I am extremely happy with the results! I love the design of the site and the prices are unbeatable!

Sue

SueSouth Australia, 5169

  • 9 reviews
  • 2 likes

Love this website

published

This is a good site. Like the name says, it combines a whole bunch of places and sites and gives you them ranked based on a certain criteria. We look for price and it lists them from lowest to highest. It's good that way.
This is definitely one of the first sites I always use each time I travel and it's always going to be one of the first sites I use in the future.


Angela Riley

Angela RileyNew Zealand

Makes finding accomodation so much easier

published

Has been an amazing site to be able to book my accomodation in advance and very informative. Made the decisions a lot easier to make. Very user friendly, would highly recommend this site to people


Ben Johnson

Ben JohnsonBarcelona

Makes life much easier!

published

I have been using the app lots recently for my summer holiday plans! I used to use Trivago until a mate recommended this site to me. It is much more user friendly and i much prefer the layout of the site and the simplicity. Would highly recommend!


Great service!

published

I Love this website! Everything you need when booking hotels in one easy to use place! I Highly recommend it!


Very useful hotel search

published

Thanks for the good, quick hotel reference which was simple to find and of good quality. This is indeed simplicity itself.


Page 1 of 13

Questions & Answers

Anna Galfaian

Anna Galfaianasked

toll phone number to call?

2 answers
Fred
Fred

Hi Anna The best I can find is this page where you can send a query. Keep in mind they are mainly a comparison site and you would normally contact the site where you actually made the booking. https://support.hotelscombined.com/article/679-contacthc

HotelsCombined
Ben M.HotelsCombined

Hi Anna, as Fred suggested (thanks Fred!) feel free to get in touch with us via email customerservice@hotelscombined.com and we will look into your request straight away. Thanks, Andrea -HotelsCombined.


Claudette Hudson

Claudette Hudsonasked

Hello I want to shorten my stay at Hadley orient hotel, Hobart by one day the manager says its fine and won't charge for the day he says to go back to hotel combined but I have an email directly fm Hadley' confirming a direct booking. Help I just want to fix this problem! Urgent! Booking#665726891

1 answer
HotelsCombined
Ben M.HotelsCombined

Hello Claudette, our customer service team has been made aware of your question and they have emailed you directly with an answer and more information on your request. If you have any further questions you can get back to them at customerservice@hotelscombined.com. Have a great day!


sandy

sandyasked

Hi i have a booking at the Mantra in April next year my confirmation num is 1439046859 i can't seem to find a phone num on your website i would like to cancel the Sunday night stay the 28/4/2019 the other nights are fine thank you for your help.

1 answer
HotelsCombined
Ben F.HotelsCombined

Hello, please kindly note that HotelsCombined is simply a price comparison website, once you have chosen your deal on our site you are re-directed to one of our travel partners websites to finalise the deal. The best thing for you to do is to contact the company you booked with directly to cancel your booking. If you have any issues with this please feel free to contact us at customerservice@hotelscombined.com and we will assist you the best we can. If you are not sure who you booked with you can contact the hotel and ask.


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