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HotelsCombined

HotelsCombined

4.5 from 252 reviews · View Statistics
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Listing monitored by HotelsCombined

Reviews

  • Transparency
    1.9 (8)
  • Customer Service
    1.9 (8)
  • Trip Completed Yes (2) · No (7)
  • Price Accuracy
    2.3 (8)
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Barry H
Barry HAdelaide

Why is anyone still using this company?

published

It has been sometime since I have been looking to book a hotel room and I have fond memories of traveling across America many years ago and used Hotels Combined for most of my bookings, so even though previously I have had some bad experiences using this website ( A hotel booked that turned out to be a different hotel when I turned up, Price increases when looking then booking) I thought I would give them a go but sure enough price offered for hotel was denied when booking and the price had increased. I have screen shots to confirm.

Transparency
Customer Service
  • Verified

Aviod, misleading best price guarantee

published
Transparency
Customer Service
Sheffi
SheffiGreater Melbourne (Inner), VIC

Scam!!!! Thieves!!!

published

They are thieves!!! We tried booking a hotel, where we were redirected to Skoosh...
We finalised payment & after finalising, we got an error message saying ‘sorry we cannot finalise your booking at this stage’.
Unfortunately when we checked our bank account, funds were already deducted.
Rang the hotel, but there was no confirmed booking... & there is no way to call Hotels combined or Skoosh..
we lodged a complaint online & it has been 10 days & no reply whatsoever.
It’s just unacceptable from such a reputed brand

Transparency
Customer Service
HotelsCombined
Ben M.HotelsCombined
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Dean
DeanSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Consistent Irrelevant Search Results

published
Transparency
Customer Service
Sun
SunMurrumbidgee Region, NSW
  • 5 reviews
  • 3 likes

Refunds don't arrive for a month!

published

Booking a holiday was a breeze but due to a family emergency I've had to cancel (as allowed by my booking conditions) I am now told I will have to wait a month for the refund and yes I have contacted the hotel involved directly. My booking number is - 8155666459990. Please return my money.

Transparency
Customer Service
HotelsCombined
Ben M.HotelsCombined
Sun
Sun

Thank you. I contacted the resort and they kindly phoned me back saying I had to contact you. Your message to me said that for my refund I could expect to wait up to 30 days. Who is this other party I should have contacted?

HotelsCombined
Ben M.HotelsCombined
TJR
TJRGreater Melbourne (Metropolitan), VIC

False Prices

published

When I went to search hotels for Sydney, hotels combined showed one price e.g$559 then it redirected me to booking.com and price went to $1118
Waist of time and money, contact hotel directly!

Transparency
Customer Service
HotelsCombined
Ben M.HotelsCombined
John Hamze
John HamzeSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Easy to use and friendly, fluent staff. Can’t go wrong!

published

No additional fees. The hotel signed me up to their membership and I ended up with a free late checkout and discounts all around! Would definitely stay at Rydges again

Transparency
Customer Service
Fred
FredGreater Melbourne (Outer), VIC
  • 26 reviews
  • 8 likes

Good for what it is

published

It has tough competition now from Tripadvisor and other comparison sites. Every now and then though it does show cheaper rates for a room. Price direct at Agoda $68 per night Price at Tripadvisor for Agoda $64 per night Price at hotelscombined for Agoda $62 per night. It's not much but it is a tad cheaper. Sometimes it goes the other way so just go to a range of sites and get the best price.
Just realise that the cheapest price may be sites that have poor custoner service that are outside the big 2 groups of booking/ agoda or hotels.com/expedia/wotif . Still may be worth supporting the cheaper sites. Or get one of the bigger sites to price match.

Transparency
Customer Service
HotelsCombined
Ben M.HotelsCombined

Very upset by your advertising on Fox News on Foxtel

published

I watch a lot of Fox News daily and I have seen your ad hundreds of time and I am very offended by this repetitive continuous exposure to this to the point that, although I am a serious user of bookings on the internet I will not use your services for the above mentioned reason.
BernieB

Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
HotelsCombined
Ben M.HotelsCombined
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Horrible

published

Booked a room for the afternoon they didn’t confirm it so we spent the afternoon sitting at home waiting to be allowed into the hotel, if we wanted a refund it would take 5-7 days. Do not book with them.

HotelsCombined
Ben M.HotelsCombined
Jal
JalDandenong
  • 3 reviews

Excellent back up and customer service

published

I was one of the Hotelquickly unlucky victims who lost my booking and money. But after much correspondence, Hotels combined management did resolve our problem quickly to our satisfaction and did restore my faith in this site. I would like to say a special thanks to ANDREA (customer service manager) and JANINE (customer service officer) without whose professional input and understanding as to why I used and trusted this site, I would be out of pocket. Was about to never book through this site again. But I am satisfied with the after care and responsibility they have showed.
Althea W
Melbourne

Customer
Customer
  • 2 reviews
  • 2 likes

False advertising

published

Wasted my time on their website after watching an ad saying their prices are better than competitors but they’re actually not better what so ever and I compared more than 1 hotel just to be sure. The price difference is in the hundreds as well compared to booming.com or going directly on the hotels website. Don’t waste your time.

HotelsCombined
Ben F.HotelsCombined

Verify Multiple Times for No Reason

published

I used to love using Hotelscombined to compare hotels. It was so easy and had accurate information.

I am finding myself now having to verify myself at every click and sometimes multiple times. Its beyond annoying.

I will be using competitors from now on. Such a shame.

HotelsCombined
Ben M.HotelsCombined
Lillian
LillianGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Outstanding customer service

published

I experienced a glitch in the system when I recently booked a hotel in Kathmandu - a different hotel than the one I booked was allocated to me. I drew the attention of this to Hotels combined and they organised a refund of the price paid and a cashback compensation for being inconvenienced. Thank you Hotels combined for promptly acting on the error when it was brought to your attention.

HotelsCombined
Ben M.HotelsCombined
Pok N
Pok N
  • 5 reviews
  • 12 likes

Scam

published

The advertised price is cheap and when you click the link that takes you to the providers website it is 4 times the amount. I contacted hotels combined and they pretended to call the supplier and get back to me. But all they did was take the deal off and said sorry the deal has ended. I checked 3 days later and that same deal was up and the same problem was occurring.

HotelsCombined
Ben M.HotelsCombined
Pok N
Pok N

Speak to Ben he seems to be responding to many of these and Janine was looking into it. All the information was provided they even did a search on your computers with the same results.

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Read more reviews - page 2

Questions & Answers

Sasha Fotevski
Sasha Fotevskiasked

hi I just booked a hotel in In Hotel Belgrade. I want to change the booking from single room to double room. But I can not find how to cancel my reservation. Booking ref. 883881723. Any help?

No answers
Anna Galfaian
Anna Galfaianasked

toll phone number to call?

2 answers
Fred
Fred

Hi Anna The best I can find is this page where you can send a query. Keep in mind they are mainly a comparison site and you would normally contact the site where you actually made the booking. https://support.hotelscombined.com/article/679-contacthc

HotelsCombined
Ben M.HotelsCombined

Hi Anna, as Fred suggested (thanks Fred!) feel free to get in touch with us via email customerservice@hotelscombined.com and we will look into your request straight away. Thanks, Andrea -HotelsCombined.

Claudette Hudson
Claudette Hudsonasked

Hello I want to shorten my stay at Hadley orient hotel, Hobart by one day the manager says its fine and won't charge for the day he says to go back to hotel combined but I have an email directly fm Hadley' confirming a direct booking. Help I just want to fix this problem! Urgent! Booking#665726891

1 answer
HotelsCombined
Ben M.HotelsCombined

Hello Claudette, our customer service team has been made aware of your question and they have emailed you directly with an answer and more information on your request. If you have any further questions you can get back to them at customerservice@hotelscombined.com. Have a great day!

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