HotelsCombined
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- Award Winner 2023
253 reviews · Statistics
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SCAM - ARMAR HOUSE ALL INCLUSIVE CANCUN
When we arrived, we found that it was a closed resort under construction.
Scam scam scam
Agoda cancelled my $240 booking when I had already check into the hotel. When it was time to check out of the Great Southern Hotel, I was charged an additional $340
- Trip Completed: Yes
- Booking Type: Accommodation
Why is anyone still using this company?
It has been sometime since I have been looking to book a hotel room and I have fond memories of traveling across America many years ago and used Hotels Combined for most of my bookings, so even though previously I have had some bad experiences using this website ( A hotel booked that turned out to be a different hotel when I turned up, Price increases when looking then booking) I thought I would give them a go but sure enough price offered for hotel was denied when booking and the price had increased. I have screen shots to confirm.
- Trip Completed: No
- Booking Type: Accommodation
Aviod, misleading best price guarantee
I went ahead and made a booking via Hotelscombined after making a search for a hotel. I chose Expedia as it was the cheapest it was showing.
After completing my booking the next morning I saw the same room with the same details and rules at a much lower price on a competitors website that they did not offer during the search.
Therefore I went ahead and followed up on their claim of providing '100% Best Deal Guarantee' and sent an email.
I got a response back stating that they could not trace my booking with Expedia and it seemed that I booke
... Read mored with them directly which was not the case. It is evident that they make these false advertising gimmicks about offering best price but when it comes to a customer following through they supposedly cannot find your booking on thier system to show that I went through Hotels Combined.- Trip Completed: No
- Booking Type: Accommodation
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Scam!!!! Thieves!!!
They are thieves!!! We tried booking a hotel, where we were redirected to Skoosh...
We finalised payment & after finalising, we got an error message saying ‘sorry we cannot finalise your booking at this stage’.
Unfortunately when we checked our bank account, funds were already deducted.
Rang the hotel, but there was no confirmed booking... & there is no way to call Hotels combined or Skoosh..
we lodged a complaint online & it has been 10 days & no reply whatsoever.
It’s just unacceptable from such a reputed brand
- Trip Completed: No
- Booking Type: Accommodation
Consistent Irrelevant Search Results
First time trying to use Hotelscombined, and it will be my last. Why do hotels even appear in search results if there are no available bookings for the date range selected?
I thought it might have been a one-off when it happened to me as someone else may have taken the room before I could complete my booking. But no, out of curiosity I've been using hotelscombined to search different hotels and select different booking systems, and EVERY search has given me false results.
So I don't know whether hotelscombined's business model is just chasing
... Read more clicks for online advertising or maybe claiming attributions from people who have clicked through and end up booking something else, but their system is just a huge time-waster for users during periods of any demand when trying to find a place is already stressful enough.- Trip Completed: No
- Booking Type: Accommodation
False Prices
When I went to search hotels for Sydney, hotels combined showed one price e.g$559 then it redirected me to booking.com and price went to $1118
Waist of time and money, contact hotel directly!
- Trip Completed: No
- Booking Type: Accommodation
Hello! Please kindly note that we are a price comparison website therefore do not manage the prices, we simply offer you a free platform to compare all travel agents online. Having said that, HotelsCo
... Read morembined should show the same prices as the suppliers website, as that information is fed to us directly by the supplier. If it is still showing incorrect please let us know so we can ask the travel agent to fix it. Also please be sure to clean your cookies and cache before performing the search as this can sometimes cause this issue. Thanks in advance!Easy to use and friendly, fluent staff. Can’t go wrong!
No additional fees. The hotel signed me up to their membership and I ended up with a free late checkout and discounts all around! Would definitely stay at Rydges again
- Trip Completed: Yes
- Booking Type: Accommodation
Good for what it is
It has tough competition now from Tripadvisor and other comparison sites. Every now and then though it does show cheaper rates for a room. Price direct at Agoda $68 per night Price at Tripadvisor for Agoda $64 per night Price at hotelscombined for Agoda $62 per night. It's not much but it is a tad cheaper. Sometimes it goes the other way so just go to a range of sites and get the best price.
Just realise that the cheapest price may be sites that have poor custoner service that are outside the big 2 groups of booking/ agoda or hotels.com/expedia/wotif . Still may be worth supporting the cheaper sites. Or get one of the bigger sites to price match.
- Trip Completed: No
- Booking Type: Accommodation
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Very upset by your advertising on Fox News on Foxtel
I watch a lot of Fox News daily and I have seen your ad hundreds of time and I am very offended by this repetitive continuous exposure to this to the point that, although I am a serious user of bookings on the internet I will not use your services for the above mentioned reason.
BernieB
- Trip Completed: Yes
- Booking Type: Accommodation
Hello Bernie, thank you for this feedback we have informed our marketing team to look into this and try to speak with the advertising agancy to negotiate lower frequency. Sorry for any inconvenience c
... Read moreaused and we hope you will use our product again to find the best prices online. Have a great week!Horrible
Booked a room for the afternoon they didn’t confirm it so we spent the afternoon sitting at home waiting to be allowed into the hotel, if we wanted a refund it would take 5-7 days. Do not book with them.
Hello Tiffany, we are sorry to hear of your negative booking experience, please kindly note that we are simply a price comparison website and therefore do not manage an bookings or payments. When maki
... Read moreng bookings you are redirected to an online travel partners website who manage you booking. In order to resolve this quickly we recommend contacting the online travel agent directly to resolve the issue, however if you have any problems with this or further questions please email customerservice@hotelscombined.com and our team will be more than happy to assist you. Thanks and regardsExcellent back up and customer service
I was one of the Hotelquickly unlucky victims who lost my booking and money. But after much correspondence, Hotels combined management did resolve our problem quickly to our satisfaction and did restore my faith in this site. I would like to say a special thanks to ANDREA (customer service manager) and JANINE (customer service officer) without whose professional input and understanding as to why I used and trusted this site, I would be out of pocket. Was about to never book through this site again. But I am satisfied with the after care and responsibility they have showed.
Althea W
Melbourne
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False advertising
Wasted my time on their website after watching an ad saying their prices are better than competitors but they’re actually not better what so ever and I compared more than 1 hotel just to be sure. The price difference is in the hundreds as well compared to booming.com or going directly on the hotels website. Don’t waste your time.
Hello, thank you for your feedback. Please kindly note that we are a price comparison website therefore do not manage the prices, we simply offer you a free method to compare the top travel agents onl
... Read moreine. For example booking.com is a supplier of ours meaning we also compare their prices online so they wouldn't be cheaper as we display the same prices as their website displays. Direct deals with the hotel are out of our control however therefore we would recommend using our website to find the best hotel and deal for you then always checking the direct price with the hotel nbefore booking to ensure you book at the best price :) I hope this helps you understand a little better about how we work and what we do and hope you will give us a nother go in the future :)Verify Multiple Times for No Reason
I used to love using Hotelscombined to compare hotels. It was so easy and had accurate information.
I am finding myself now having to verify myself at every click and sometimes multiple times. Its beyond annoying.
I will be using competitors from now on. Such a shame.
Hello, we apologise for any inconvenience caused however normally when you are asked for this verification it means that something is not right with your browser, Add-ons or IP and that something is i
... Read morenterfering with the website. If you are using a VPN, any add-ons or other browser modifications please try turning these off and you should not see any of these verification requests. For more assistance please email customerservice@hotelscombined.com. I hope you have a great day!Outstanding customer service
I experienced a glitch in the system when I recently booked a hotel in Kathmandu - a different hotel than the one I booked was allocated to me. I drew the attention of this to Hotels combined and they organised a refund of the price paid and a cashback compensation for being inconvenienced. Thank you Hotels combined for promptly acting on the error when it was brought to your attention.
Questions & Answers
hi I just booked a hotel in In Hotel Belgrade. I want to change the booking from single room to double room. But I can not find how to cancel my reservation. Booking ref. 883881723. Any help?
toll phone number to call?
Hi Anna The best I can find is this page where you can send a query. Keep in mind they are mainly a comparison site and you would normally contact the site where you actually made the booking. https://support.hotelscombined.com/article/679-contacthc
Hi Anna, as Fred suggested (thanks Fred!) feel free to get in touch with us via email customerservice@hotelscombined.com and we will look into your request straight away. Thanks, Andrea -HotelsCombined.
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Hi Sheffi ! We're sorry to read you had an issue with Skoosh. Please kindly note that HotelsCombined is a price comparison website therefore we do not manage the availability displayed on our site. W
... Read moree do our very best to prevent this type of error but unfortunately it can occur when a room sells out during the booking process. In some cases, the booking failure should have prompted a hold on the charge, and the funds should be released by your bank back into our account in the next couple of days. If this isn't the case, please feel free to get in touch with Skoosh directly, or send an email to our customer service team customerservice@hotelscombined.com and we will escalate this issue for you.