833 reviews
AI reviews summary
Pros
Verdict
Overall sentiment toward Cheers Travel is largely positive, with customers frequently praising the affordable ticket pricing, user-friendly platform, and attentive customer service provided by individual support agents. Many reviewers highlight helpful follow-up calls and complimentary value-adds, such as seat selection and ticket flexibility upgrades. However, a small subset of feedback points to friction regarding booking declines and subsequent price adjustments.
Customer service was very nice. Olivia was absolutely lovely and provided excellent customer service\. She explained everything clearly, guided me through the available options, and made helpful recommendations to ensure I had everything I needed\.
Had a great experience booking our Singapore Airlines tickets from Adelaide to Mumbai with Cheers Travel. The process was smooth, the price was very competitive, and the 35kg checked baggage allowance was a great bonus. Would definitely recommend Cheers Travel and use them again! Show details
Had a really good experience booking my flight with them. The process was easy and didn’t take long, and the staff were really friendly and helpful. They answered all my questions and made everything simple. Definitely happy with the service and would book with them again.
Reviews with attachments
Thank you Olivia for your help with the upgrade to free changes should we need to. Paying $225 per person as insurance to change flights later on is a good deal. Show details
Great service- cheapest prices, highest baggage allowance. Was offered free seat selection and free upgrade to a changeable booking. Would 100% recommend Show details
Best place to find cheap tickets and excellent service. Will definitely try for future purchases. Show details
I would like to express my sincere appreciation for the excellent assistance provided by Sandra regarding my booking (Reference: CT2110145). I have a single name, and I encountered difficulties while making my booking because the web portal would not allow me to proceed with a single-name entry. Sandra handled the situation professionally and… Read more · 1
efficiently, helping me correct my name details and ensuring that my booking was processed correctly.
She was patient, understanding, and proactive in resolving the issue. As an added gesture of goodwill, she also arranged complimentary window seats, which I greatly appreciated.
Sandra’s outstanding customer service made what could have been a stressful experience smooth and hassle-free. She is a great asset to Cheers Travel, and I would like to thank her for her dedication and excellent support.
Kind regards, Sahil
Simple and straight forward - Easy to navigate. I even had a human customer service attended me, named Sandra. Show details
Very good and user friendly will definitely come back again
I have never used this service before however I am very happy with the service Show details
BEWARE BEWARE, BEWARE- TOTAL SCAM. BEWARE Everyone from booking your ticket and lost your Valuable money. Not Once, but twice it happened to me that Cheers travel advertised cheap fare on the website and when i tried to book, i got the message that booking decline as fare isn't available. Seconds after that got a couple of missed call from 0478… Read more
428 042, lady named [Name Removed] advised sorry that fare is not available and the next one is $70 up or so, REALLY? Totally scam and reviews are scam too may be paid. It happened second time in 1 year and last time i had to fight long and they honoured finally. I am not in a situation to book with them this time even if they decided to honour again but awaring people not to waste their hard earned money through them. There are otehr good agencies available or book directly from website if possible. Hope it helps. I was booking for my mother.
Latest follow-ups
My flight booking went fantastically smoothly and I look forward to my trip with Cheers Travel. Preeti was extremely helpful and I can only recommend them! When I had to pay there were no endless extras and that was great, highly appreciated. Show details · 1
Follow-up · Before I can give you further feedback, I shall have to use the ticket. Please only get in touch after! I don’t want to (continue) with fake or early feedback. First I need to use your services, is that clear enough?!
Follow-up · Cheers Travel and dealing with Preeti was perfect. The booking went very well, the travels to Europe and back to NZ smooth and without trouble, even though the world was in turmoil last Feb/March and April because of Trumpishness. I was worried… Read more
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Very understanding of my changed situation and Cheers Travel honoured my request. I appreciate that. Thank you Cheers Travel. Belinda.
Follow-up · Ok. I had a close family member whom was very sick. I did not want to be away from my family members at this time. The situation was uncertain. Based on this uncertain situation at the time, Cheers travel refunded my ticket. Thank you to them, indeed.
Additional services were provided, which is of great value. Olivia, did a great job.
Follow-up · Offered date change flexibility for a price.
In-depth reviews
We used Cheers Travel to book flights from New Zealand to Europe. It is a first time we travelling family that big and we had so many issues to purchase flights trough other companies as there are Visa card limits. We were about to give up but than we received call from Suzanne who was amazing! It took many tries to make payment as we had Europe… Read more
credit card at first but she was giving us many different options to try. We ended up using Nzd currency and had split payments.We had spent so much time and energy trying to buy tickets through some other companies with no luck. Suzanne was very encouraging, flexible and I appreciate how patient she was with us as it took some time until everything went through. Received tickets confirmation briefly after purchase. We were so happy it finally worked out! I definitely would recommend Cheers Travel for flight bookings! They are very reachable not like many other travel companies and costumer service is great! Thank you so much again Suzanne for your help :)
I want to place on record the services by Olivia initially and Sandra eventually for yet another recent booking which was during the busy season Jan 26 (4th) for outward journey and Feb (10th ) for return journey. Unfortunately, due to circumstances beyond my control I had to change my issued tickets at the eleventh hour to an earlier date (1st… Read more
Jan 26). Not only the Cheers Travel Team helped me with finding the extra ticket during peak season on both the sectors for my onward long haul (s) but as a gesture of good will did not charge me for the change of tickets which given my very tight budget was greatly appreciated not only by me but was raved by y college Pricipal due to change of the curtain raiser ceremony of my Alma Mater being brought forward from 4th Jan 26 to 2nd Jan 26 while kicking in the Centenary Celebrations of my esteemed college as I would have missed the college as a Batch Ambassador (Class of 80) and as Location Ambassador ( Oceania) representing my fellow Alumni but for the great professionalism and courtesy extended by these two highly rated professionals. I wish them and Cheers Travel a very fruitful and rewarding year 2026 and beyond and recommend their services to one and all . Go Cheers Travel !!
Subject: Commendation/Appreciation for Outstanding Service – Miss Lisa Dear Directors, I am writing to express my sincere appreciation for the exceptional service provided by Miss Lisa from your customer service team. Since initiating contact with her on 2 August 2025, she has demonstrated exceptional professionalism, warmth, and efficiency. … Read more
Lisa addressed all our queries with clarity and care, researched multiple airline options to secure us the best possible fare, and graciously held our booking until we finalized our payment preference. Thanks to her diligence and flexibility, we were able to save approximately $802 by paying via SLICE PAY/PAY ID, thus avoiding unnecessary credit card charges.
It is rare to encounter staff who blend professionalism with genuine empathy so seamlessly. Lisa’s dedication reflects wonderfully on your brand and undoubtedly contributes to customer retention and positive referrals.
I hope her efforts are formally acknowledged—she is an asset to your team and a clear example of service excellence
Your sincerely M.J. Australia - NSW 05 August 2025
Positive reviews
I had a great experience with Cheer Travel. I booked my ticket online, and they responded to my queries very quickly. The ticket prices were also lower compared to other travel agencies. Overall, I’m very happy with their service and would definitely recommend Cheer Travel to others. Show details
had a great experience booking my flight ticket, and I would especially like to appreciate Sandra for her excellent service. She was very helpful, friendly, patient, and professional throughout the process. She explained everything clearly and made the whole booking experience smooth and stress-free. Show details
Easy, smooth online booking experience for a multi-flight trip to Kuala Lumpur & Delhi. After my booking I received a follow up call from one of the staff, Olivia, who checked that | was happy with everything, and also allocated me a complementary window seat on one of my flights. Very happy with the entire booking process and follow-up customer service. Highly recommended! Show details
Negative reviews
Very disappointing experience. I found a cheaper flight through Cheers Travel on Skyscanner, but my booking was declined within seconds. Shortly after, someone called claiming to be from Cheers Travel and said there were only two seats left. The price then suddenly increased significantly. The whole process felt misleading and like customers were… Read more
being pressured into paying more. I booked the same flight through another website without any issue and at a better price. I would be very cautious using this service.
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I will never try and book with this company again. They advertised a good price for flights but after I booked and put my card details in, they sent an email saying the tickets were no longer available at that price. Instead tickets were $500 more in price. This was highly stressful as I had to keep checking that my card had not been charged and it got me thinking that it could be a scam. What an absolute waste of time! Never again! Show details
flight got cancel, and qantas can only give us refund for it. and we have been given qantas and cheertravel notice our flight has been cancel at early april. both party keep giving us the answer the flight has not been cancelled. and back and forward for 2 weeks and finally they now tell us the flight got cancel, and we requested to change to different location. and they said they can only do refund. nothing else they can do
Dear Ivan Thank you for sharing your feedback.… Read more
Recent reviews
Had a really smooth experience with Cheers Travel. The whole process was easy and well organised, and the staff were very helpful, friendly, and responsive throughout. Really appreciate the great service and would definitely recommend Cheers Travel to others! Show details
Sandra was incredibly helpful with arranging my travel tickets. She was friendly, professional, and made the whole process smooth and stress-free. Really appreciate her quick assistance and great service. Highly recommend Sandra!
My experience with Cheers Travels has been excellent. Olivia was extremely helpful and provided me with complimentary baggage and seat selection options that were quite expensive when booked directly through the airline’s website. I would highly recommend Cheers Travels for all your travel and booking needs.
Great service and very easy to book online. Preeti took care of the flight booking nd name change without any stress. Everything went smoothly from start to finish. Highly recommend Show details
I had a great experience with Cheers Travel. Olivia was very helpful and professional throughout the booking process. She clearly explained the available options and gave us a good offer, including the option to select window seats and change our travel dates if needed. The pricing and booking process were straightforward, and the service was excellent. Very happy with the experience and would recommend Cheers Travel. Show details
Sarah was extremely helpful and knowledgeable. She took time to understand the problem, offered valuable insights and executed with politeness and efficiency. She even followed up after the payment was made and the ticket was issued. It has been a pleasure working with Sarah. Show details
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Dear Mina, We are sorry that your experience with… Read more