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iFly

iFly

2.6 from 31 reviews

Reviews

(10)
(1)
(2)
(2)
(16)
  • Transparency
    3.3 (12)
  • Customer Service
    3.0 (17)
  • Trip Completed Yes (5) · No (11)
  • Price Accuracy
    3.1 (12)


Great service!

published

The team was very helpful when I needed to change my flights due to China coronavirus. Prompt response and extremely helpful service! The team offered several different options to cater to my itinerary. Would book through this agent again!

Booking Type Flights

Sharon Tucker

Sharon TuckerSydney, NSW

  • 2 reviews

Cheap flight that wasn't!

published

Booking process was easy. Flight confirmed then next day I was asked for $72 to issue e ticket as the airline had apparently put the fare up! Phoned office, still waiting for callback. Paid up but not happy!

Transparency
Customer Service
Trip Completed No
Booking Type Flights
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3 comments
iFly
The iFly TeamiFly
Sharon Tucker
Sharon Tucker
iFly
The iFly TeamiFly

Amazing service thank you Joanna and Chip

published

I would like to thank Joanna and Chip for changing my flight as I had accidentally booked the wrong dates, only paid minimal flight changes fee. I’m extremely happy with the service I received will definitely book upcoming holiday.

Highly recommended!!

1 comment
iFly
The iFly TeamiFly

Thank you Meshal for the kind feedback. We are happy that we were able to help and look forward to assisting you with your travel needs into the future. Kindest regards - iFly Reservations

The reviewer stated that an incentive was offered for this review

  • Verified customer

Same price with other agents but ifly have to charge credit/debit card fee

published

It is same price with other agents but ifly have to charge credit/debit card fee, and it won’t notify you until you finish the payment process. Although it’s just $10 of credit card fee, still feel being scam when others agents no need to charge that. Hope Skyscanner can warn customer on the price search.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
iFly
The iFly TeamiFly

Lan

Lan

  • 2 reviews

Excellent service

published

Can't speak much about pricing but boy are we thankful for the service offered by Justin and Michelle. They were very responsive, empathetic, and super supportive. Michelle worked on New Year's Day to help us reschedule flights and looked out for us to help us get the best option available, we can't thank her enough.

Highly recommended for their service.

1 comment
iFly
The iFly TeamiFly

Aamir

AamirCanberra Central 2601, ACT

Excellent Service, well done Justin!

published

We feel sorry for all those who had a bad experience with ifly. However, we would like to appreciate our contact with the customer service officers, especially with Justin Hill. Justin was exceptionally great in fulfilling our demands for three tickets booked from Canberra to Barcelona. After series of a more than a dozen emails exchanged between us, we finally found our match. Although we paid an extra amount to change the dates of our seats, but all went well and smooth. We are very grateful to Justin and iFly.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
iFly
The iFly TeamiFly

Hi Aamir. Thank you for your kind words. We are happy to have been able to assist. Thank you also for booking with iFly and we hope you will have an amazing holiday. Kind regards Michelle


OUTSTANDING CUSTOMER SERVICE

published
Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
iFly
The iFly TeamiFly

Thank you for reviewing our services and for your kind words. We hope you will enjoy your holiday and wish to also thank you for booking with iFly. Kindest regards Michelle


Catherine

CatherineSydney, NSW

  • Verified customer

I dont understand the bad comments at all

published

I dont understand why there is so many people writing a bad comment. I just booked my flight from Sydney to Montreal (Canada) and Montreal to Sydney on 23 December and it was 50% cheaper than everywhere else. I tried to book on the website and the flights werent available so I talked to Amber on the chat and she hold it for me. I even called 2 times the company and Denise answer all the time its a really nice customer services. I am referring my friend he booked back on forth for 1800$ AUD. For me it went amazing and thank you so much!

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
iFly
The iFly TeamiFly
  • Verified customer

I want my money refunded

published
Customer Service
Trip Completed No
Booking Type Flights
2 comments
iFly
The iFly TeamiFly
Rosalia
Rosalia

I received my refund yesterday. Thanks. But, still I need to be cautious to book with ifly. Hope your service and systems will improve in the future. All the best

Nikken Consultant

Nikken ConsultantLondon and Perth (Australia)

  • 2 reviews

Seeking more money after receiving a confirmation

published

I booked a return flight to London for two with iFly this week. I received an immediate confirmation and was then an email 3 hours later saying that a system functionality had picked up an incorrect fare level and the airline was asking for another $85. I was also offered a refund which I immediately accepted because I was never going to trust this site again. I rebooked the identical itinerary with a competitor for $40 more and paid only a $17 credit card fee instead of $44 charged by IFly

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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Deena8

Deena8South East Queensland, QLD

  • 2 reviews
  • 1 like

Outstanding Service, Highly recommend

published
Transparency
Customer Service
Trip Completed No
Booking Type Flights
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Cheating, ask to pay more to issue the ticket

published

It is very bad service. They are cheating after I paying the price they ask for, send my an email asking me to pay extra money to issue the ticket.

Transparency
Customer Service
Price Accuracy
Booking Type Flights
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1 comment
iFly
The iFly TeamiFly

lucieoz

lucieozSouth West, WA

  • 6 reviews

Bet deal by far

published

Found some fantastic priced flights from Perth into London. Out of Paris into Perth. No one was able to match the price. Then I read reviews of iFly and was instantly concerned.
We booked with them anyway and couldn’t be happier. Brilliant price and no problem whatsoever.
Only advice I can give is keep checking your booking on your airlines website for any changes.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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Very Unprofessional

published

Asked for a quote and they got my name wrong, even though both were received online. When I needed to change my flight in Amsterdam, they quoted me a very expensive fee. Went to the airline and was advised that I could change for hundreds less. Terrible communication and not a good experience to say the least.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
iFly
The iFly TeamiFly
Fernanda

FernandaSydney, NSW

Very satisfied!!

published

Had a very good experience with them. I ended up buying flight tickets with the wrong date to return. I was in a very delicate situation and I needed their help urgently. They didn’t disappoint me, they managed to help me on time and everything went well with my flights. Costumer service was quick and effective. Thank you very much!!

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
See all answers
Phil H.

Phil H.South East Queensland, QLD

  • 2 reviews

Moved me onto another flight without notifying me, did not re-book my connection

published

I arrived at the airport at 8am for an 11am flight to be told by Virgin Australia that the 11am flight had been cancelled 2 weeks ago and I had been put on a 6pm flight. However that would have meant I missed my connection in LAX, which had not been changed. IFly.net.au had done nothing to fix the problem even with 2 weeks notice, and of course their office was shut when I called. Virgin Australia were great and re-booked me a connecting flight with another airline, and gave me a small amount of compensation. This is the first and last time I will ever book through a 3rd party travel agent. DO NOT USE iFly!!! But Virgin Australia are great. I will book direct next time.

Transparency
Customer Service
Price Accuracy
Trip Completed No
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1 comment
iFly
The iFly TeamiFly

Lea

LeaPerth, WA

Cancelled but forgot to Advise or Refund ?

published

Perth to London flight booked 2 months in advance. Day of departure try to allocate seat only to discover booking had been cancelled without any notification and no refund. Staff extremely unprofessional and unhelpful, they advised refund had been done but after insisting not received they advised it would be done that day, (still waiting) unethical and dishonest

Customer Service
Trip Completed Yes
Booking Type Flights

inhale

inhaleGreater Melbourne (Inner), VIC

  • 11 reviews
  • 13 likes

Terrible customer service

published

Flight was changed multiple times then cancelled. Was told it would take 6-8 weeks to get a refund! How is anyone supposed to book another flight while waiting two months for a refund? Qantas refund instantly! It was a Qantas flight!!!

Customer Service
Trip Completed No
Booking Type Flights
1 comment
iFly
The iFly TeamiFly

Cass

CassMelbourne

  • 3 reviews

Do Not Use This Booking Agency!

published

We have had a terrible time with this company. Our flights have now changed 4 times since booking. We have been flexible and accepted the changes base on the fact that we had an airport hotel for one of the stop overs. Now turns out we must get a visa, leave the airport and catch a bus. I asked for a refund so we could book more reasonable flights and they will not refund us stating that accepted the initial changes. To cancel our flights will cost us $1500, and will take 6-8 weeks to process!!! How is this even legal. This is so unfair. How on earth can flights change that much, in all my years of traveling I have never ever had this happen.

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
iFly
The iFly TeamiFly

I cannot give enough stars!

published

I’ve read a lot about these guys so I was pettified to book but I did anyway.. I figured as long as I don’t need to change anything... well being nervous I made some mistakes ... thought it would cost a fortune but they got back to me instantly .. they were unbelievable! I am so impressed with the quality of service. I would recommend to anyone

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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Questions & Answers

rodolfo s.

rodolfo s.asked

Hi can you help?

1 answer
iFly
The iFly TeamiFly

Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations


Mara F.

Mara F.asked

Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??

3 answers
inhale
inhale

I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later

Mara F.
Mara F.

I didn't sent my card's copy to them and today they just cancelled my booking. They sent me an email saying my refund has been processed so I'm waiting for the money. Meanwhile I've had put more money on my credit card and book another flight, this time directly with flight company. We'll see, I'm ready to go to the police if they don't refund me quickly!

inhale
inhale

Good luck! It's been 7 weeks now and no refund :(


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