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iFly

iFly

4.0 from 149 reviews · View Statistics
See the Best Booking Comparison-Only Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.2 (120)
  • Customer Service
    4.2 (127)
  • Trip Completed Yes (12) · No (108)
  • Price Accuracy
    4.4 (106)
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Connor
ConnorSouth East Queensland, QLD

Accommodating service and competitively priced flights

published

Flexible and quick to fix my issue. iFly provided discounted flights, and in addition when a name on a ticket was misspelt fixed the issue for no charge. Will absolutely be travelling with iFly again.

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message

Hi Connor, thank you so much for taking the time to review our service. We truly appreciate your business and we look forward to being of assistance any time you need our services! The iFly Team

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Desmond
DesmondSydney, NSW

We were worried about flying again and felt safe with iFly

published

We came across iFly on SkyScanner. After seeing the issues other passengers had with agents / airlines during and after Covid, we were incredibly nervous. We checked iFly out, felt safe and took the plunge. What a pleasant surprise :) Quite an easy process, tickets confirmed and sent to us within a day and extra information on Covid tests / Visas (via the iFly site) were super helpful. Fingers crossed our flights go as well. Thanks to the iFly team for their help so far. Highly recommend if you are a concerned flyer and want a decent ticket with good service.

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message

Hi Desmond, thank you for taking the time to review our services and for providing such kind feedback. We wish you a safe and comfortable flight and an amazing holiday away. The iFly Team

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Outstanding service

published

I dealt with iFly for an online booking I had made before COVID. During my dealings with the team, they were always very helpful, answering all my questions promptly and accurately. From beginning to end, their customer service has been great, and we have finally made the booking to travel - overall really pleased and would recommend them to anyone without a doubt.

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message

Hi Luis, thank you for taking the time to review our services and for providing such kind feedback. We appreciate your understanding and patience during these very challenging times and hope you will have a safe journey. The iFly Team

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Funda Cagdas
Funda CagdasGreater Melbourne (Inner), VIC

A super helpful travel agency.

published

The team at ifly handled my stressful situation so simply. They were super quick at responding and keeping me informed. A kind team who genuinely care for your travel needs and queries. So grateful I came across this agency.

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message

Hi Funda, Thank you for your feedback and for your kind words of support. We also appreciate you taking the time to review our services and look forward to assisting with your future travel needs. The iFly Team

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Ligi
LigiSouth West, WA
  • 3 reviews
  • 3 likes

Best customer service I have experienced in a long time

published

Airline had cancelled the confirmed flight and offered a really inconvenient alternative new schedule. I found out that the originally booked and confirmed flight was still operational. iFly took care of the issue, dealt with the airline and organised that we were back on the original schedule. Their response was prompt and very professional. I will not hesitate to book with iFly in the future

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message
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  • Verified

Wish I give minus 5 star

published

So ridiculous service. First sent the ticket change cost and fare difference. I paid $1250 within 5 mins and get another email that we sold out that class, and asked me to pay another $780 to pay the difference.

Such a rip off. I would not recommend to anyone at all.

Transparency
1/5
Customer Service
1/5
iFly
The iFly TeamiFlySend a private message
Hitesh
Hitesh
iFly
The iFly TeamiFlySend a private message
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Reza
Reza
  • 2 reviews

very caring in customer service

published

I had to urgently rebook the ticket that I bought from them for an earlier date and they did their best to help me out. I recommend this company to every Australian.

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message

Hi Reza, thank you for taking the time to review our services. We appreciate your support and understanding and hope to be able to assist again once the pandemic has subsided. The iFly Team

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  • Verified

Great service

published

iFly have been great for the past 20 or so months since the flight I booked through them back to the UK was cancelled due to COVID.

The airline I had booked with, Thai Airways, went through rehabilitation due to the pandemic and at times I thought I was never going to get the money back but the guys at iFly assured me every step of the way and I have finally received my refund.

I can't praise the staff enough for their continued help and support through such crazy times and such a crazy situation.

Highly recommend their services and if anything does unfortunately not go to plan, rest assured they will be there to help.

Incentivised Review No
iFly
The iFly TeamiFlySend a private message
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Frank
FrankSydney, NSW

Great Service from Angel & Cherry

published

Booked flight with Etihad whom after 10 days or so Cancelled the April flight, Etihad not very helpful to meet our requirements & after going back & forth via Angel & Cherry whom were great we decided to obtain a refund on our tickets with Etihad. Once again , great service & help from Angel & Cherry.

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message
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Aminah
AminahSouth Australia

Great service

published

Professional and very quick at responding to the issue
Missed their call and they made sure they rang again
Great customer service
Would highly recommend
Great prices too
Thank you

Incentivised Review No
iFly
The iFly TeamiFlySend a private message

Hi Aminah, thank you for taking the time to review our services. We appreciate your support and understanding and hope to be able to assist again once the pandemic has subsided. The iFly Team

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Exellent customer service

published

Ifly was offering the best deal when I purchased my ticket to Canada.

The staff were very helpfull throughout the
booking process. Due to Covid, I was unable to Ifly to my intended destination and Ifly staff were very helpful kept me informed about the progress of my refund.

They put their customers first and very caring and polite.

I will be purchasing my future flights via I Ifly as thier service has been amazing throughout.

Keep up the good work!

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message

Hi Ang, Thank you for your feedback and for your kind words of support and understanding. We also appreciate you taking the time to review our services and look forward to assisting with your future travel needs when borders reopen. The iFly Team

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DDT
DDTGreater Melbourne (Inner), VIC
  • 2 reviews

Excellent customer service

published

IFly team has been excellent throughout the whole experience. They kept me informed throughout the Covid period and with the refund process. They have been very prompt. When I emailed regarding a question, they got back to me immediately and kept me updated at every step. It was a pleasure dealing with iFly, compared to the other 3 booking services I had to deal with (With the other 3 booking services, I had to constantly keep asking for updates and send reminders, and it took 18months for one service to even organise a partial refund for a flight cancelled by the airline due to Covid). I highly recommend iFly and will definitely be back when our borders open.

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message

Hi DDT, Thank you for your feedback and for your kind words of support and understanding. We also appreciate you taking the time to review our services and look forward to assisting with your future travel needs when borders reopen. The iFly Team

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Tobias
TobiasSydney
  • 2 reviews

Above and beyond

published

Got a great price on flights, they also worked late into the night to ensure we could change flights to get back when Covid hit(as we were in the UK). I Would definitely recommend.

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message
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Back to normality

published

Excellent job Ifly team, booking with you was a breze and the prices hard to resist. Looking forward to my long awaited holiday. Special thanks to Michelle for her prompt and kind support.

Customer Service
5/5
Price Accuracy
5/5
iFly
The iFly TeamiFlySend a private message

Hi Poppy, thank you for taking the time to review our services. We appreciate your support and understanding and hope to be able to assist again once the pandemic has subsided. The iFly Team

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Mel
MelSouth East Queensland, QLD

Great Customer Service

published

We had a holiday cancelled due to Covid in 2020 at the time we asked to have our flights postponed until 2022 but as time went on we knew this wasn't going to happen either. So we contacted iFly again asking for a refund. There customer service was excellent they have kept in constant contact with us giving us updates on the process. Our refund has gone through with no issues. We will definitely use iFly again when we are able to go overseas again :)

Transparency
5/5
Customer Service
5/5
iFly
The iFly TeamiFlySend a private message

Hi Mel, Thank you for your kind words of support and understanding and for taking the time to review our services. We appreciate your patience and look forward to assisting with your future travel needs when borders reopen. The iFly Team

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Questions & Answers

Lana A.
Lana A.asked

how can i contact you on phone line if im overseas right now? none of you phone lines is working

1 answer
iFly
The iFly TeamiFlySend a private message

You can contact our office on +61755267467 during office hours between 9am -7pm. Thank you
The iFly Team

rodolfo s.
rodolfo s.asked

Hi can you help?

1 answer
iFly
The iFly TeamiFlySend a private message

Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations

Mara F.
Mara F.asked

Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??

4 answers
inhale
inhale

I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later

Mara F.
Mara F.
inhale
inhale

Good luck! It's been 7 weeks now and no refund :(

Get an answer from our members and iFly representatives

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