HP Envy X360 15-BP108TX

Parts fail after short period of time. Cant believe how poor the replacement parts quality is. DISGUSTING! – I purchased a HP ENVY x360 - 15-bp108tx from Harvey Norman in 2018. it costed me just shy of $3000 as it was the top of the range notebook at the time. Within the first 12 months the rubber strip at the bottom of the laptop started coming off and last year as I opened the screen as I always do I heard a crack, when I looked at the computer screen, the back cover of the screen had come away from the touch screen itself. I took it to a computer repair shop close to home because they were able to do it with only a day of down time compared to HP which is 5-7 days turn around. The computer repair shop told me that this was a manufacturing defect and it was quite a common fault with these HP notebooks . I spent $325.50 to have this repaired at the computer shop with a genuine HP part at a cost of $181.82. The part took 2 weeks to order direct from HP. I assumed the original replacement HP part was going to last at least another 3 and a half years or longer like the original did. Unfortunately this was not the case, after only 6 months the same thing has happened. I contacted HP and they told me that warranty on replacement parts is only 3 months and that because the part was not replaced by HP, the part would not be covered under warranty anyway. They also kept telling me over and over that the computer is no longer under warranty. The only solution that HP was able to offer was for HP to replace the part at a discounted rate. When I explained that this is not an acceptable outcome I was told that this would be escalated to a level 2 agent and that they would get back to me that day. When I did not receive a call from HP that day I contacted them the next day to see where we are with it. I was assured that the level 2 agent would get back to me that day. 5 days later I received a call from HP's customer relations manager named Sushma, after explaining the situation once again I was told the same thing by her. I then asked her if she believed that it was acceptable that a customer would have to spend $325.50 every 6 months, because of a defect that this HP has with this product and I was astonished when her answer was "YES". She then proceeded to tell me the same thing the level 1 agent did which was that the computer is now out of warranty. After I explained to her once again that this part was replaced only 6 months ago and I was seeking a warranty on the part not on the computer, she then told me that it is because of the type of computer it is where the screen rotates 360 degrees and that is the reason why this happens. The only outcome for which I was disgusted with was that I would have to once again pay for this to be repaired at a discounted price through HP itself, with a return down time of 5-7 days when this is a known defect with this laptop. I am angry and disappointed that a large company like HP could do this to customers after they put their faith in their product. I would like to get a response in regards to this matter from someone else who can understand what it is that I am asking for.