HP Notebook 15s-fq4020TU

Broken Screen straight out of box – Went to the Officeworks store to buy laptop, was offered to buy extra warranty in case there was a problem with laptop they would change it straight away. Purchased Laptop on the 10th May 2022 Gave to my wife as gift 14th May 2022. Upon opening the carton we removed the laptop and went to turn it on. The screen is red and there is a crack across the screen. We took it back to Officeworks Liverpool. The sales guy said we broke it. they said "You must of dropped it". They checked for marks to see if it was dropped and couldn't find any. Since it was a Saturday we had to repeat the whole process again on the following Monday. Now i have to wait and see what HP say to see if they replace/repair the laptop or not. I paid Officeworks my hard saved cash and they should have replaced it straight away. So if you are on the pension and buy a laptop from Officeworks, open it in the shop to make sure it works properly before you take it home. It may save you a massive headache later. I will post a follow up when i know something new.