Ilve 60cm LVG Series

First class customer service. Love my Ilve gas cooktop and oven – Purchased an Ilve gas cooktop and gas oven around 24 months ago. The cooktop has been perfect from day one - absolutely love its functionality, reliability, not to mention its good looks. We had a couple of issues with the gas oven which took a couple of efforts to get right. We live in a rural, remote area where it's very difficult to get… Read more

on-site technical assistance for any product. However the Ilve rep (Jan) took charge of the matter and exceeded our expectations with finding a solution.

Will definitely purchase Ilve products again in the future.

I would not by an Ilve gas oven again – I bought an ILVE 600L gas VGNG wall oven. Right from the start the door oven handle gets so hot, it is dangerous. The gas kept going out in cooking and after two repairs, he replaced initially and next time adjusted the gas igniter but it made little difference. Yes it stays alight but you cannot turn the temperature down or it goes out. I am… Read more

not happy with it at all. Being now out of warranty, Ilve say their handle is hot and cannot do anything about this or the oven temperature. So I am stuck with a crap oven. I avoid using it. Too expensive to throw away., and cannot be fixed. Ilve do not want to know about it. I guess it cooks at a set temperature, which you cannot turn down but I am still trying to work out which shelf position in oven works best, always use oven mits no matter what or you will burn yourself, looks fine so I will have to give a star but no praise. I would never buy an Ilve product again. The convection oven I bought to match is 645L TKCW - broke down a couple of weeks out of warranty which is the most expensive repair, Ilve paid for the part and I had to pay the repairer. So be fore-warned. Sorry I would love to say a nice thing but apart from it works, sort of, and looks nice.....I would not buy Ilve.

A journey but we had a resolution – I bought this gas emissions oven 18 months ago, but only installed it a year ago when we finished renovations. I have not been able to use the oven even a single time with out problems. I have the service men out here about 6 or 7 times now who are not about the fix the problems. First the igniter was faulty and would not reliably start the… Read more

oven. When it did, it would barely get hot, from my measurement not above 150degree. Couldn't cook a thing.

They came out changed the igniter and told me That in regards to the temperature 'gas ovens are just hot boxes and if you want crunch potatoes, boil them first and put them under the grill'

I accepted this at first as it is my first gas oven, whilst dumbfounded. When I got sick of not being able to cook a cake, or roast, or do anything other than grill AND the igniter was still temperamental I called them back.

They sent the guy out again who said he fixed the problem with the igniter. But again said nothing to be done about the lack of temperature.

I called ilve because I refused to accept that I can't cook anything in the oven because it didn't get hot enough and they sent out a different company who was successful in increasing the temperature to the point I could get the oven hot.

What then happened was that after 20min of reheating the oven, when ever you reduced the temperature from maximum to anywhere below 220° the gas flame would extinguish, but the gas would keep coming out. Also the temperature knob would be s9 hot, it could not be touched with the bare hand, and needed an oven mit.

I called again, they sent out the original people who said there was no problem and left (I wasn't there at the time as I was over seas). Upon return, I tried the oven and the problem was still there - the technician didn't bother staying the 20min to hear the oven up.

So he came back another time, and I preheated the oven. He acknowledged the problem and ordered new parts.

He came back to install those parts, but again left shortly after. Despite me reminding him the issue occurred after 20min of heating. He was running late that day and I guess he figured he had resolved the problem.

That night I used the oven, same problem. Extinguished after reducing temperature once heated and knob overheated.

I called them, they said they would call me back. They didn't, but then I receive a txt msg saying they would be coming the next morning (but i wasn't available).

So in summary 1. I have an ilve oven that doesn't work 2. The service people are not able to resolve the problem despite numerous trips 3. I am frustrated. I invested in an ilve because iv always used them, my parents used them and trusted them. 4. I don't trust the products, or the service staff.

At this point, I don't want to waste any more time with servicing. I want a replacement for product that never worked to begin with.

I have been patient, but enough is enough

EDIT: THE UNIT WAS EVENTUALLY REPLACED. Still doesn't heat as well as other ovens, food takes at least 50% longer to cook.but sufficiently happy now.