Innovation Square ULT-88

fantastic chair – I believe this company has gone into liquidation. After 7 years of regular use, I needed someone to fix a problem with my chair. George, who is Melbourne based, was excellent if anyone needs repairs or a service on their chair. George 0405 001 319 Show details

Innovation Square Massage Chair -Poor Quality – If I could give it a negative rating I would. Bought this massage chair new, 3 months later the massage wheel came through the back . Tried unsuccessful to have it repaired. The company and owner refused. Eventually they sent me a replacement rear backing for me to replace. No back up service, Zero customer service.Would not recommend this Chinese product or company Show details

Needing a manual for the ULT88 – hoping someone out there may help me... I have just purchased this chair second hand and are looking for a manual for the ULT88. Does anyone know where I can download it? Also if the company doesn't have after sales service where is everyone going to get the problems fixed, I live in South Australia. Show details

Best massage chair you can get – I have been using this chair for over 2 years, 4 star for best performance but i ate one star due to the leather is getting wear-off and i dont know where i can get replacement cover. Emailing innovation square has as usual no response

Reliable, fantastic chair even after 5 years ! – Literally the best massage chair I have ever owned. Never had a issue at all, love the stretch function, and the night time massage puts me to sleep!! I would defiantly recommend to others. I have had 3 friends buy the same after they tried my chair ! It's probably the best out there!

very average service – Judging on all the comments i have read , i would say to this company that if you dont lift your act on your after sale service when problems arise , that people like myself will really hesitate to buy this chair and from your company the fact is that a number of people have said they have 5 yrs warranty on the chair and you people just… Read more

ignore them keep going and you will be tarted too the same brush as that big telco called T . 90% of people should be satisfied paying out this amount of money , and not 50%..............

Worst Service – I sent 8 email and left 9 voice messages no one gets back to me. I bought massage chair year and half back. I have 5 years warranty noone is picking up phone directly going to voice message. I already complaint to Fairtrading. I am living in next suburb from where I bought (Riverstone). I paid A$600 for 5 years warranty. Very crap service. Please do not buy anything from them.

Warranty problems – I am just about to ring fair trading as they continue to not reply about my problems.I have 1 year left of warranty and I have not any faith in there customer service.They hope I just go away before warranty expires,They say they need to know the problem first but I am not a massage mechanic ,I paid 4.500$ and it only takes them to come for a day… Read more

to fix it.Thanks Innovation square for showing me your lack of care and I would not recommend anyone to have dealings with you again.

My chair is wonderful – I am having trouble finding the phone number for Innovation Square in Perth. I purchased my chair from the outlet in Sydney a few years ago and I just need a couple of replacement mats, Does anyone have the phone number for them. Thanks Show details

This Chair is a piece of crap! – We have had the chair just for over a year (and paid $470 for an extra 5 years extended warranty), it is good when it is working but when it did stop working/completed dead, we rang the company and tried to get the to fix it (rightly it is still under warranty) but they told us to fix it ourselves over the phone and refused to send a technician… Read more

out to fix it for us. The Company 'Innovation Square' is a fraud. They do not have work ethic and honesty. Please do not trust them. As Katie Kent said, the customer service is very bad and unhelpful. They are crooks, because they do not even comply to fix it under warranty. We went through Fair Trading etc. But it did not get us anywhere. Now we are stuck with a useless Chair that we have paid for lots of money for (over $3000). It is terrible. I am not sure how they are still allowed to operate as a business when they are selling a product with high profit and it does not even last more than a year?

I hope everyone read this and learn about my horrible experience.

Worst customer service EVER – I bought this chair and while it was great when it was working, the automatic settings now have stopped working and just massages the lower back. I rang them and they said without a invoice number they won't help me. I said I only want advice on what can be wrong with it but they won't even give me that answer. So good luck if you ever have a problem with your chair as you are on your own.

I love it! – I have had an ULT-88 for a few months now and it is simply wonderful. It massages everything I need and I use it every day. I have to fight the rest of my family for time on it!

excellent. .... best investment – Love coming from work and hopping in the chair. All the aches and pains go away and I'm completely relaxed. All my family enjoy it too. The best investment ever.

shocking service – Beware My chair is less than 6 months old broke down twice contacted them on both occasions they asked me to get the part and fix it first time reluctant to send anyone and second time has been 3 weeks they wont send anyone to take a look at a fault even though l have 5 years extended warranty shocking service machine is good when working though to be fair

Fantastic – I have had my chair for nearly 12 months. I wanted to test before writing a review. I bought this chair as I was spending so much time between the chiro and massage. I have a bad back as well as painful rheumatoid. This chair is wonderful. It is fantastic. After trying out the chair my eight-year-old granddaughter said "When I grow up, I want to… Read more

marry that chair." You will not be disappointed if you purchase. One very slight dislike is it is definitely designed and made for people bigger than 5 ft 2 in and 57kg.

Birthday Present – I bought the Innovation Square ULT-88 as a surprise 60th birthday present for my husband. We both love it and have a massage before going to bed. Wonderfully relaxing after a hard days work. I phoned Customer Service because I needed it delivered quickly. They were very helpful and chair was delivered by required date.

Pretty good chair – I've bought the chair because of spinal problems. Believe it or not but it had helped a lot with the back muscles. Also I've looked around and I couldn't find a better chair for similar value, so that's another plus. I never had a problem with the chair. I had it for over 2 years now.

innovation square ULT88 – chair failed in full recline (weightless) position with my Mrs in it , unable to get out herself , it was like trying to get out of your car via the window with your seatbelt still on,,,,contacted innovation square , not help what so ever , have now e mailed them 15 times and called them , still have an ultra expensive inoperative piece of dogs do do , only because of their customer service ,I have had better service from a chip shop

My wife call "him" Tony Stark! – Buying a massage chair was never on my to-buy list. But my wife really wished to have the convenience of a massage in our home. After researching online for the best chair for our needs, we came across ULT-88 from Innovative Square. It's tailored to all we wanted from head to toe. The best feature being the back detector. With this chair's rollers… Read more ·  1

detects your spine & with the combination of airbags, it gives a intense yet relaxing full body massage. As there are many functions to the ULT-88, the selections are endless. It is truly an amazing chair that we enjoy daily.

Innovation Square ULT-88 excellent massage chair – Purchased a ULT-88 in 2014 and have used the chair every day after coming home from a hard day at work; great for relaxation and stress relief. The chair did have an issue approx 4 months after the purchase; however, contacted the support help desk and the support to resolve the problem was good. They were quick to reply and fix the issue. I would recommend the ULT-88 to anyone looking for a massage chair that you want to use every day.  Show reply

Absolutely Love It !!! – We have had our ULT-88 a few months now and it is the best thing we have ever bought. It is great for relieving our stiffness, injuries and aches and pains. We look forward to using it every day. We have had no problems with it at all and we just love it. Well done Innovation Square!  Show reply

Service after warranty – Innovation Square provided excellent services even after the warranty which I'm enjoying everyday after work. Responding email request within 24 hours and sometimes within couple of hours. Love this massage chair and love the services  Show reply

Fantastic Massage Chair – I have had this chair for three years and it's still performing like it did the day we got it. There were a few minor issues after two years but the service team had the problem solved within days. All round great purchase that you will not regret + the manual functions are exceptional.  Show reply

Horrible faulty Chair and even worse Customer Service, off to VCAT i go – This chair has not worked from day one, and 5 months down the track, i'm off to VCAT as they refused to give a refund on a clearly major faulty chair. Service was not fair, and even two technicians could not fix this, have been stalling since making excuses. do not purchase from this business if you want to keep your sanity and money!!!, Very upsetting for my pensioner parents who don't have money to throw around.

Amazing Massage Chair - And for the price - WOW! – This chair is so part of our family now, everyone loves it, even my guests jump on and can't believe all the features, and some have gone on and ordered their own massage chairs. I had misplaced my instruction manual after a year, I got in touch with the company and they emailed me a new one immediately, no charge and they couldn't have been more pleasant . Thankyou for being a very reliable company. Kim Valentine  Show reply

Great Chair and prompt service for repairs – This chair is great for getting to all areas of the body. We had issues with the chair just after the warranty ran out. We contacted Customer Service who were in contact with the Technicians to resolve the issue. We were sent numerous parts to repair the problem and Innovation Square offered to supply these free of charge as Warranty had just… Read more

expired. Although it took a while to find the problem and the right part to repair it, it was finally resolved and chair is now working perfectly.

I can't live without this chair – I have had the best results using this chair for the last two years.I recently had a a problem with it.......I which I think was due to a child pressing all the buttons....I contacted innovation Square........they were so helpful...and were in contact daily till the problem was resolved........I can't thank them enough.I highly recommend them and these chairs.  Show 2 replies

Most comprehensive massage chair – most comprehensive massage chair ever tried. good price. good quality. love how it wraps around arms and legs. good pressure on body. excellent how it detects spinal to fit individual body size. balls on foot work like a charm, very precise points. very good all rounder massage chair with plenty of different functions.

Works fine – This website is a great place if all you want to see are negative experiences and complaints. I bought this chair for my father and we were pleasantly surprised by how well it works. Personally my wife and i have tried those $2 pay as you go chairs in shopping centres, and my wife's auntie has a bulky massage chair in the living room that she… Read more

hardly sits on anymore, let alone use. Once you've got it in your house it's no small piece of furniture, so we were extra careful in choosing a proper massage chair.

Don't ever waste your money on this product! – After they promised me to get a technician to have a good at my massage chair if only I write a good preview about their product! I told them to sent a technician to fix it for me and I'll will write a good preview! So they rang me and told me that they will arrange it for me! But until now no one ever contact me again about my broken massage… Read more

machine! The machine head, pelvis and arms is not working!! All with six months of purchased the product!! Unreliable, bad service and bad quality! Heavy, bad warranty service and blank promised!

A very useful and wonderful product – I got this chair about a year ago after researching and examining several models out there in the market. My whole family has been using it. After a hard and tiring day's work you can relax in this chair and get a full body massage-very refreshing. The movements are very real- feels like someone is actually giving one a massage. It is reasonably… Read more

priced and I would recommend this to anyone whose looking to buy massage chair. Reasonably priced and lifelike movments of the machine If the massage function can be added for the shoulder area it would be an added bonus.

Poor customer service – I have purchased 2 of these chairs, both with the extended warranty. When the chair works it is wonderful, however the problems become apparent when you try to get them repaired. The delay between reporting a warranty issue and a repair occurring in my experience is between 2 to 6 months. Innovation square do not seem to have a reliable supply… Read more

of parts to adequately repair these items in a timely fashion. I have been supplied with the same faulty part on more than 4 occasions,

Innovation square has very poor warranty and after sales service, it definitely could use improvement..

The staff are friendly and helpful, with much empathizing and apologies for their customers inconvenience, how this translates to actual action is laboriously slow and very dissatisfying. When it works it is wonderful Poor after sales experiance, slow repairs, same faulty parts supplied means identical fault occurs continually.

The BEST gift ever – Good looking chair, awesome features, just like what I have been looking for " Head Massager" intact in a massage chair. Once I sit on it, it is just not enough to only have one cycle of the automatic program. It massages from top to toe, every curve of the body. Head & feet massager, heating features.

Great Chair Great service – I bought this chair on eBay at a great price, with fast delivery and when I received it I had a few minor issues and Isquare sent me parts with detailed easy instruction to fix it and it has been awesome ever since, I use it almost every day and after 18 months its still going strong, highly recommended. love the neck and lower back massages no cons after the repair

Innovation Square ULT-88 – amazing chair, it is awesome and dose almost every part of your body. products are great and the service and help was awesome  Show reply