I phoned InsuranceLine Funeral Insurance today to try to reduce premium payments for my grandmother who has gone into nursing home for dementia. She has been paying InsuranceLine for almost 20 years with her total payments being over $20,000. Her funeral policy benefit amount is only for $11,000. She is now unable to continue paying her monthly premiums of $168.00 as she requires higher care and is on an aged pension.
We simply stated we would like to reduce her premiums if at all possible considering she is unable to pay this amount and she ...has been such a long term customer for them. Plus, surely there is no risk with this policy considering she has almost paid double the amount of the policy itself. I was met with a script about terms and conditions and that they could not help (and most definitely did not want to.) These people are preying on the old. They continue to increase the policy amount until they can no longer afford them and therefore never have to pay them out! Disgusted!!
Funeral insurance rip off
I took a funeral policy in 2004 as a level policy.In july 2009 insurnce line converted my policy to a stepped policy increasing my premiums from $124.06 to $200,23 in february 2014.When I complained they converted my policy I am now paying $230.63 monthly for a benefit of $9000 for myself and my wife. Do not insure with insuranceline tal or tower they will rip you off if you do not pay they cancel all your benefits and you get nothing
Asic reported in 2004 on the extensive cancellation of premiums and did nothing to stop the rot I give them minus 10. Now afca has not done any better
I was a member for 7 years and changed my policy to a no increase premium.So it does not go up each year.BUT they started me a new policy and I lost all of the money I had put into the previous account. Also is it right that they cancel your policy after you turn 69.I had a friend who was 79 and they cancelled his policy because he had only been a member for 2 years and they said he was too old to be a member.
They took $450 out of my account without permission
Insuranceline are scammers! They took $450 out of my bank without my permission! That was money I was going to use over Christmas, the nab bank will not refund the money, this is crazy ! I have only ever agreed to a fortnight payment , this is outrageous!! Just before Christmas.
Taking two payments instead of one since start of policy
Insuranceline took two payments fortnightly from the start date of my funeral cover for what should have been one policy. I got a call from their call centre asking if I'd like extra cover etc... I said ok ... just by chance I got a printed bank statement which showed they had taken the original amount of 39.69 as well as what should have been the updated policy of 40.00 I called them today and they admitted it was a error and agreed to refund 119.07 but I said I do not trust them now and insisted they cancel the policy and refund the three pay...ments of both policies...after 1 hour 20 minutes and speaking to three people the best they would offer me was they MIGHT process the refund by the 16th November.. I begged them to refund it today because I'm a pensioner this is in fact my food money for the month .... rude and aggressively delt with by the cancellation team leader , I hung up in despair. Their mistake.... my problem. I asked for a written apology and asked if as an act of goodwill would they give me three months free funeral insurance in order to keep my business....no way .I URGE YOU ALL TO CHECK YOUR BANK STATEMENTS FORTNIGHTLY . HOW MANY OTHER PEOPLE are being cheated by Insuranceline... I went with insuranceline for peace of mind but instead I ended up distressed and out of pocket and no funeral insurance... disgraceful...
- Verified customer
I was treated with understanding and respect.
Although there was an issue between my father (who held the policy) and InsuranceLine my review will be focused on their claim handling.
After notifying InsuranceLine of my father's passing I was informed of the claim process and the required documents to substantiate the claim.
Once I was able to obtain a "Cause of Death" certificate I submitted it along with proof of ID (mine and my fathers) and they promptly processed the claim. I was treated with understanding and respect.
Making money out of the elderly
My mother since 2000 has had a policy and the amounts keep going up, when I calculated the amount she has paid and what the insurance will pay out upon death someone is making one hell of a lot of money. It would seem that these contracts lock in your money and if you cancel all is lost. I'll be taking this further.
Total Rip Offs
They are happy to take a pensioners money for 10+ years on the promise that the small premium will never increase but then advise they are going to decrease the insuranced amount by $10,000 & then raise the premium on top of that, & then as soon as you turn 69 they cancel the policy.
When questioned the response was 'its cancelled because of your age & now you need to shop around for a new policy"
They then expect you to continue paying the premium for the next four weeks for a policy they have advised will be cancelled
Absolutes rip offs !!!
Check your policy thoroughly...
Cannot fault these guys. Paid promptly.
Both my mother and father had the funeral insurance with these guys. My mother passed away two years ago and they paid out promptly within a few days and my father passed away only last week and again within 48 hours it was paid out. Also received flowers and condolence card which was a nice surprise.Relieved the huge expenses burden of a funeral from our family in a time of need.
Ive been in with these guys for 4years now
Insuranceline started out great. It was $61.70 they say on the policie that it will never go up.
I have to seek out paper work. As its now jumped to $91.00 per month.
After stating the will never go up in price.
I had a phone conversation with one admin person and they rang to propose an increase.
I said yes$71. But i also stated that i do not want it to rise any higher nor do i want anyone ring stating its gone up.
But i recently recieved an email stating its raised to $91.
Also in the printing of the change it states everytime it goes...
Reading these reviews and our own personal experience, is very upsetting. It is unrealistic for people to pay stepped premiums for over ten years and more for small amounts $5-7-10,000, when in effect you are paying up to double or triple the amount you are insured
Peace of mind for Mum, great service for us.
When my Mum was diagnosed with cancer, she was worried about paying for her funeral, of all things. So my husband and I took out funeral cover, to give her the peace of mind that at least THAT was taken care of. When the time came to make a claim, they were wonderful. They told us what we needed to do, followed up with an email, because, let's face it, who can keep their head straight during that time? They processed the claim as soon as they had the paperwork and the money was in the bank the next day. The nice touch, the thing I didn't expect from an insurance company - the beautiful bunch of flowers delivered to our door.
Thank you for making this awful time a little easier.
- Verified customer
Found out I’ve been paying since 2001 and I need to speak to someone as I found a glitch in there policy I’ve lost$7,000 as they said I cancelled but when you go to a higher amount they stop the one your on and as the guy on phone said it is not a bank so when you start new one you lose the money you’ve paid.
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Questions & Answers
I paid my funeral plan for 9 years nowi want to cancel can I get my money back
I was a member for 7 years and changed my policy to a no increase premium.So it does not go up each year.BUT they started me a new policy and I lost all of the money I had put into the previous account. Also is it right that they cancel your policy after you turn 69.
I had a friend who was 79 and they cancelled his policy because he had only been a member for 2 years and they said he was too old to be a member and returned 3 payments to him.
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