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Insuranceline Funeral Insurance

Insuranceline Funeral Insurance

2.0 from 75 reviews · View Statistics
See the Best Funeral Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Insuranceline

Reviews

  • Value for Money
    1.2 (13)
  • Transparency
    1.0 (12)
  • Customer Service
    1.4 (13)
  • Claim Resolution Time
    • <1 week (1)
  • Claim ApprovedYes (0) · No (1)
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Reviewer Photos & Videos

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Zzz
ZzzGreater Melbourne (Inner), VIC
  • 4 reviews
  • 2 likes

Biggest rip off company

published

This company pray on the elderly my mother has been paying for her funeral insurance the last 10+ years and they have bumped her premium up to nearly $200 a month...how do they expect elderly citizens on pension to pay this kind of premium on a monthly basis?
Total waste of time and money with these guys very unprofessional service!!!!

Value for Money
1/5
Transparency
1/5
Stephen
StephenSouth East Queensland, QLD
  • 33 reviews
  • 22 likes
  • Verified

Absolute and Total Rip-off, they shouldn't be in business!!!!

published
Value for Money
1/5
Transparency
1/5
Shane
ShaneQueensland
  • 8 reviews
  • 1 like

Extremely disappointing service

published

This company promises the world and delivers nothing. Customer service is poor. Would not recommend anyone using this company. They do not do what they say they will do. There are better companies that offer a better service.

Value for Money
1/5
Transparency
1/5
cathy dargie
cathy dargieGippsland, VIC
  • 3 reviews
  • 3 likes

advice not given at beginning of service

published

I was not told that I would have to pay double the amount of the actual cover before I no longer had to pay each fortnight.
I am 84 and I have already paid more than the cover,I was told I would have to keep paying until I am 88! Now with later policies they have a plan where you can receive 120% after it reaches maturity.But not in my case,most unfair.
It means if I live till 88 I would have paid more than double my policy,outrageous

Value for Money
1/5
Transparency
1/5
Funeral Insurance

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Gareth F.
Gareth F.Greater Melbourne (Inner), VIC
  • Verified

Poor service

published

DO NOT USE THIS COMPANY!!!!!!! Don’t care about you. Just take your money. Wouldn’t pay out. I worked for a company for 9 months every day, because it wasn’t full time they wouldn’t pay me out. work ended because of COVID!!!!! When I asked, will you pay me all the money I’ve paid, they said NO. Six of my family members are with them and their policies will be canceled tomorrow!!!! This is how they replied had nothing to do with my mother!!!!!!

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Value for Money
1/5
Transparency
1/5
Brumby9
Brumby9Mid West, WA

Took me for $7000 dollars

published

I had a funeral policy with this company saw an advertisement for a better deal approached insurance line they said of course I could have that too if I paid a bit more but then i found out they took my 7000$ and put me right back at start as if I hadn’t paid anything. So advise stay away from insurance line.

Value for Money
1/5
Transparency
1/5
Big J.
Big J.Sydney, NSW

Ripppp offf Big TIME!!!!!

published

I have my bank account details correctly and I have a hard time paying my plan. I try and cancel.told me no refund.as I can't no longer afford it

GO TO HELL!!!!!

Value for Money
1/5
Transparency
1/5

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Philip Morton
Philip MortonMurray Region, NSW

Sending us broke

published

Requested certain information re the original sales conversation, was promised a transcript months ago and yet not receuved( queried how long would we be paying and told into our 90s

Value for Money
1/5
Transparency
1/5
S O.
S O.Central West, NSW

Stay away at all cost

published

Stay the hell away from insurance line
I signed up in 2011 I was 18 signed up for life insurance for 300,000 was paying $8 fortnight OK then went a dollar and couple cents every year OK I can deal with that December 2019 my payments where $14.63 OK still fine January 2020 my payments a fortnight was now $45.63 yes $45.63 and the insured amount dropped to only 109,000 without any warning or and notice of this at all I canceled the day I say the $45 taken out of my bank account and called choosi who was able to fine me now at 26 $12.74 a fortnight for 400,000 and the best part is the money I pay is capped not to change until I reach the age of 33 insuranceline is the biggest rip off of them all be warned

Value for Money
1/5
Transparency
1/5
Funeral Insurance

Find out how Insuranceline Funeral Insurance compares to other Funeral Insurance

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Amy R.
Amy R.Sydney, NSW

Disgraceful

published
Value for Money
1/5
Transparency
1/5
pierre
pierreGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Funeral insurance rip off

published

I took a funeral policy in 2004 as a level policy.In july 2009 insurnce line converted my policy to a stepped policy increasing my premiums from $124.06 to $200,23 in february 2014.When I complained they converted my policy I am now paying $230.63 monthly for a benefit of $9000 for myself and my wife. Do not insure with insuranceline tal or tower they will rip you off if you do not pay they cancel all your benefits and you get nothing
Asic reported in 2004 on the extensive cancellation of premiums and did nothing to stop the rot I give them minus 10. Now afca has not done any better

Value for Money
1/5
Transparency
1/5

Funeral insurance

published

Paid within 48 hours , fast and easy . Was also sent flowers and a card. Only had the insurance for 15 months , opted for extra cover all recievd in full. Happy with my insurance

Incentivised Review No
Claim Made Yes
Claim Resolution Time<1 week
Funeral Insurance

Find out how Insuranceline Funeral Insurance compares to other Funeral Insurance

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Kristy P
Kristy PPerth, WA
  • 2 reviews
  • 1 like

Avoid at all costs.

published

Completely took my grandfather for a ride. Paid for over 15 years and they did nothing to help him. Service officer was extremely rude to me and him when we cancelled the poilcy. Do not use these thieves

Value for Money
1/5
Transparency
1/5
Robert
RobertIllawarra, NSW
  • 6 reviews
  • 2 likes

Lost money

published

I was a member for 7 years and changed my policy to a no increase premium.So it does not go up each year.BUT they started me a new policy and I lost all of the money I had put into the previous account. Also is it right that they cancel your policy after you turn 69.I had a friend who was 79 and they cancelled his policy because he had only been a member for 2 years and they said he was too old to be a member.

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Gunther G
Gunther GGreater Melbourne (Outer), VIC
  • 2 reviews
  • 6 likes
  • Verified

Rapid payment with minimal fuss and documentation

published

Slightly overpriced but good service at the end when required made up for it. Checking others around and found close in comparison

Insurance claim madeYes

Questions & Answers

Mosese S.
Mosese S.asked

What's your phone contact number?

No answers
Marie C.
Marie C.asked

I paid my funeral plan for 9 years nowi want to cancel can I get my money back

2 answers
Robert
Robert

Hi Marie.no way they will not refund you.but they will gladly cancel it and keep your money.l started a new policy recently so it would not increase every year.So l lost all the money l had put into my policy over the last 10 years.

Rieko W.
Rieko W.

Is there anything or anywhere’s else that can help get your money back?

Robert
Robertasked

I was a member for 7 years and changed my policy to a no increase premium.So it does not go up each year.BUT they started me a new policy and I lost all of the money I had put into the previous account. Also is it right that they cancel your policy after you turn 69.
I had a friend who was 79 and they cancelled his policy because he had only been a member for 2 years and they said he was too old to be a member and returned 3 payments to him.

No answers
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