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Biggest rip off company
This company pray on the elderly my mother has been paying for her funeral insurance the last 10+ years and they have bumped her premium up to nearly $200 a month...how do they expect elderly citizens on pension to pay this kind of premium on a monthly basis?
Total waste of time and money with these guys very unprofessional service!!!!
Absolute and Total Rip-off, they shouldn't be in business!!!!
I am a 71-year-old single male Pensioner and I've been paying for my Funeral Insurance Policy since 2007 with Insuranceline, which is now over 14 years, which equates to over $20k that I have already paid, so if I died tomorrow I would virtually only get back what I have already paid, please understand that it doesn't cost anywhere near that amount for a funeral that I have already paid in!!
I have contacted the Insuranceline office several times and the Staff are unqualified; they lack understanding and Professionalism for the positions that t...
Extremely disappointing service
This company promises the world and delivers nothing. Customer service is poor. Would not recommend anyone using this company. They do not do what they say they will do. There are better companies that offer a better service.
advice not given at beginning of service
I was not told that I would have to pay double the amount of the actual cover before I no longer had to pay each fortnight.
I am 84 and I have already paid more than the cover,I was told I would have to keep paying until I am 88! Now with later policies they have a plan where you can receive 120% after it reaches maturity.But not in my case,most unfair.
It means if I live till 88 I would have paid more than double my policy,outrageous
DO NOT USE THIS COMPANY!!!!!!! Don’t care about you. Just take your money. Wouldn’t pay out. I worked for a company for 9 months every day, because it wasn’t full time they wouldn’t pay me out. work ended because of COVID!!!!! When I asked, will you pay me all the money I’ve paid, they said NO. Six of my family members are with them and their policies will be canceled tomorrow!!!! This is how they replied had nothing to do with my mother!!!!!!
Took me for $7000 dollars
I had a funeral policy with this company saw an advertisement for a better deal approached insurance line they said of course I could have that too if I paid a bit more but then i found out they took my 7000$ and put me right back at start as if I hadn’t paid anything. So advise stay away from insurance line.
Ripppp offf Big TIME!!!!!
I have my bank account details correctly and I have a hard time paying my plan. I try and cancel.told me no refund.as I can't no longer afford it
GO TO HELL!!!!!
Sending us broke
Requested certain information re the original sales conversation, was promised a transcript months ago and yet not receuved( queried how long would we be paying and told into our 90s
Stay away at all cost
Stay the hell away from insurance line
I signed up in 2011 I was 18 signed up for life insurance for 300,000 was paying $8 fortnight OK then went a dollar and couple cents every year OK I can deal with that December 2019 my payments where $14.63 OK still fine January 2020 my payments a fortnight was now $45.63 yes $45.63 and the insured amount dropped to only 109,000 without any warning or and notice of this at all I canceled the day I say the $45 taken out of my bank account and called choosi who was able to fine me now at 26 $12.74 a fortnight for 400,000 and the best part is the money I pay is capped not to change until I reach the age of 33 insuranceline is the biggest rip off of them all be warned
I phoned InsuranceLine Funeral Insurance today to try to reduce premium payments for my grandmother who has gone into nursing home for dementia. She has been paying InsuranceLine for almost 20 years with her total payments being over $20,000. Her funeral policy benefit amount is only for $11,000. She is now unable to continue paying her monthly premiums of $168.00 as she requires higher care and is on an aged pension.
We simply stated we would like to reduce her premiums if at all possible considering she is unable to pay this amount and she ...has been such a long term customer for them. Plus, surely there is no risk with this policy considering she has almost paid double the amount of the policy itself. I was met with a script about terms and conditions and that they could not help (and most definitely did not want to.) These people are preying on the old. They continue to increase the policy amount until they can no longer afford them and therefore never have to pay them out! Disgusted!!
Funeral insurance rip off
I took a funeral policy in 2004 as a level policy.In july 2009 insurnce line converted my policy to a stepped policy increasing my premiums from $124.06 to $200,23 in february 2014.When I complained they converted my policy I am now paying $230.63 monthly for a benefit of $9000 for myself and my wife. Do not insure with insuranceline tal or tower they will rip you off if you do not pay they cancel all your benefits and you get nothing
Asic reported in 2004 on the extensive cancellation of premiums and did nothing to stop the rot I give them minus 10. Now afca has not done any better
Paid within 48 hours , fast and easy . Was also sent flowers and a card. Only had the insurance for 15 months , opted for extra cover all recievd in full. Happy with my insurance
Avoid at all costs.
Completely took my grandfather for a ride. Paid for over 15 years and they did nothing to help him. Service officer was extremely rude to me and him when we cancelled the poilcy. Do not use these thieves
I was a member for 7 years and changed my policy to a no increase premium.So it does not go up each year.BUT they started me a new policy and I lost all of the money I had put into the previous account. Also is it right that they cancel your policy after you turn 69.I had a friend who was 79 and they cancelled his policy because he had only been a member for 2 years and they said he was too old to be a member.
Rapid payment with minimal fuss and documentation
Slightly overpriced but good service at the end when required made up for it. Checking others around and found close in comparison
Questions & Answers
What's your phone contact number?
I paid my funeral plan for 9 years nowi want to cancel can I get my money back
Hi Marie.no way they will not refund you.but they will gladly cancel it and keep your money.l started a new policy recently so it would not increase every year.So l lost all the money l had put into my policy over the last 10 years.
Is there anything or anywhere’s else that can help get your money back?
I was a member for 7 years and changed my policy to a no increase premium.So it does not go up each year.BUT they started me a new policy and I lost all of the money I had put into the previous account. Also is it right that they cancel your policy after you turn 69.
I had a friend who was 79 and they cancelled his policy because he had only been a member for 2 years and they said he was too old to be a member and returned 3 payments to him.
Get an answer from our members and Insuranceline representatives
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