inTouch Smart Glide Pro Massage Chair

This chair should have better quality components and durability than it has given me – Really disappointed with durability of this massage chair. Have owned the smart glide for 5.5 years now and it’s only used by me for on average, no more than 1 hour each weekend since I got it, so doing the maths, that’s less than 300 hours of use for a chair that’s sprouted a being commercial quality but mine has seen 3 component failures in… Read more

that time.

1. Within the first year of ownership, the 3D mechanism failed and that was replaced under warranty. In year 4 this same replaced 3D switch component failed again and I had to pay what would be considered an overinflated price for a basic control switch to be able to use the chair and features properly. To save the cost of a technician, the 3D switch was posted to me and I swapped out the failed part with the new one myself. For now it’s working as it should.

2. A few weeks ago the chair started making this loud crunching sound and the kneading rollers would not rotate anymore. I emailed InTouch and sent videos so they could diagnose and was emailed back that a technician would need attend. It turns out to the the gearbox cylinder mechanism that drives the belts and kneading rollers had failed which apparently is very uncommon and this needed to be replaced however this couldn’t be done on the initial visit so the whole roller mechanism needed to be removed from the chair and back to the workshop which resulted in no usable chair for almost 3 weeks.

In all the email or text communication from InTouch, there was absolutely no mention of any quotes or costs for technician visit or the failed part so here was thinking that InTouch were honouring the additional warranty afforded to their newer customers that bought after I had bought mine, considering my chair cost over $5000 and was not that old and this part apparently should not fail.

It turns out that this latest failure cost me almost $300 and its left a bitter taste in my mouth as this chair was not cheap, in price and has had limited use for the 5.5 years of its life so parts should not fail as they have on my chair for such minimal usage. I don't know if I’m just the unlucky one but for someone who weighs under 70kg, I dont belive that I’m putting any undue stress on the chair or parts so I can’t imagine how the chair would cope with 90kg+ users or everyday use but to get value for money it looks like you have to ride this chair to death inside the warranty period.

I am crossing my fingers that I have no further issues but one thing is for sure, when this chair reaches the end of its performance life, the replacement wont be from InTouch.

Game changer at home! – We recently added the smart glide massage chair to our home, and it’s been fantastic. It blends seamlessly with our furniture, and offers an incredible relaxation experience 24/7. The variety of settings caters to everyone, and the foot rollers are my personal favourite. My back pain has significantly improved since using this chair. It’s become… Read more

my husbands go-to spot for unwinding after a long day working.

For anyone thinking about a massage chair, this one is a great choice. It’s not just a chair… it’s a daily dose of comfort and relief for me

It has a design defect! – Intouch Massage chair has a design defect. Mice can easily sneak in the electronic compartment and piss on the mother board. It has costed me nearly $1,000 to replace three mother boards as such problem is not covered by warranty. When I mentioned it to the company, they simply denied any responsibility. Finally, I have to use steel mash to block… Read more

the gaps myself. So far, the problem has stopped. The Customer Relartionship officer called me on 21 November 2023 said that they were wishing me not to publish the review as yet, and they would send their service men coming to check what has happened to the chair. They came before Christmas then I have heard nothing back from them. I have followed the matter by calling the same Customer Relartionship officer today. She told me that apart from waiver some new services call cost, they can not do anything. It meant that my cost to fix their defects went into the tube. It's a huge disappointment to see the promotor of this massage chair do not care about their products. If you have potential mice problem at home, do not use Intouch Massage chair as it can cost you quite a bit of exrtra with suprises.

Outstanding quality, customer service and after sales support - highly recommend – It's been incredible to ease the pain in my lower back that I have suffered with for over 25 years. I like it strong & this chair has the ability with 3D feature to give me that deep tissue I crave at the end of a long day at work, giving me daily relief from the aches & pains, which has noticeably reduced over the years thanks to regular… Read more ·  1

massages. Never had time to get massage before as I work long hours so this is the perfect solution. We have had our chair for nearly 5 years this year and the whole family of 4 uses it daily, that's a lot of massages! My 2 biggest concerns were reliability & after care sales support, so I am happy to report back after nearly 5 years, that the company are exceptional when it comes to looking after their customers for years after the initial purchase. We have only had 1 issue which was fully covered under the Comprehensive Warranty & was fixed quickly and efficiently. Initially, I wanted to be confident that I could get parts if needed down the track, get it fixed when needed & know that the company honours their warranty if needed. All this is assured with their Comprehensive Warranty & exceptional Customer Care. Best decision we have ever made and best value for money on a product we have ever spent.

Best investment in my health, I feel 10 years younger!! – I have had my chair for nearly 5 Years and still love to have massage's daily. I would love to work out how much in $$$ that would equate to after all these years. Depending on how I'm feeling, I will select 1,2 or 3 auto programs so I don't have to think after work, just select an auto program, relax, and enjoy all the aches & pains melting away.… Read more

I also love to use the custom settings to target problem area's or just spend more time in the area's I enjoy the most. My whole family has benefited, my partner had compression bone damage to his lower back and he feels he is 80% better and recognises how grumpy & irritable he was before having the chair because he was always in pain. My grown kids love it also, regularly using the chair after sports, gym & work. The inTouch Company are Australian owned & operated, genuine, high integrity and have incredible after care service, they truly value you as a person and genuinely look after you like you are part of their family. Whenever I tell people my age, they always say I look at least 10 years younger & I tell them the secret - get yourself an inTouch Massage Chair!!

Best purchase we have ever mad – My partner and I bought our chair around 5 and a half years ago after she broke her back at work. She was in debilitating pain every day and none of her regular therapy seemed to be achieving the results we had hoped for, as she was still struggling to perform even the most basic of tasks each day. As a doctor I tend to be quite methodical with… Read more ·  1

things like this, and we took about a year to do the research and try different brands of chairs. We eventually tried the Smart Glide with Henry at Garden City. He was exceptionally knowledgeable about the chair and very understanding of how to help my partner manage her pain.

I must admit that I had doubts as to how effective a massage chair could be when modalities such as physiotherapy, acupuncture and massage with a therapist had only proven to be mildly beneficial. We also questioned whether there was a risk of causing further injury. However, we were willing to try anything at this point, especially if it meant avoiding surgery.

We are so glad we bought the Smart Glide! With daily use, my partner started to notice improvements after only a few days. She was able to get out of bed unaided, and within a few months was talking about being able to return to work - something we were unsure would ever happen.

The stretch mode has been the most beneficial for her, alleviating the sciatic pain that was even preventing her from driving. She now uses the chair daily, as do the rest of us. The kids and I used the chair after playing sport as part of our recovery.

We can't recommend this chair enough. It wasn't just the chair, but the ongoing customer support from the entire team. This is without doubt the best purchase we have ever made

Happy – When I bought my massage chair in September 2020, I hesitated to take the extended warranty, but I did . The chair which I use every day gave me no troubles for 3 years, but then a problem occurred. I contacted In Touch massage. They sent a technician who assessed the problem and ordered the parts (as I live in Far North Queensland). Ten days… Read more

after the chair was fixed at my total satisfaction and at no charge.This company is true to their statement about warranty, which is not always the case!

I highly recommend this company for the quality of the product, the service and the courtesy of their staff.

Looks like a real lounge chair – Unlike other chairs for sale this looks like a real lounge chair not a space chair. Super friendly and efficient service with a special thanks to Julie in Customer service. Highly recommend and couldn’t be happier from sales to delivery and installation Show details

Get One, Your Body Will Say Thanks – My chair is 6 years old now and still works like new. We've had it serviced twice in that time just to give it a check up. Speaking of this there after sales service is second to none, so nice on the phone and the service man was on time and very polite and courteous to my wife. I thought should I spend this much money on a massage chair, would I… Read more

use it at all. But I use it two to three times a week still after owning it for 6 years. It gives you a great massage and you feel nice and relaxed afterwards.

It is one of the best things we have bought for the house. When friends or family come over it's like hello can I use your chair.

Would I recommend this massage chair, YES without a doubt the product is great and reliable there customer sevice is fantastic.

Worst chair ever – We have had the glide pro for a year and it's pretty much had the bomb, noisy, holes in the fabric, functions no longer working, it looks good but it's just expensive impractical junk to be absolutely honest Show details

It's a rip off and a piece of junk, broke down in 3 months ! and 5 times in under 18 months !! – Bought brand new for $6300 including extended warranty! Made clunky noises from week 1. Concerns dismissed initially by customer service, until it got really bad. Sent them video recording of the noise. Team arrived to inspect and fix. Issue got worse. They came back to take to warehouse, with a promise to get it fixed within two days. 4 weeks… Read more

on, chair still with them, they refused to replace with a new chair or refund us! A series of lies and broken promises from one person to the other. The last of which was a repeated reassurance that the "fixed"chair was with the driver en route to us to assemble it again. After 6 hours of us repeatedly contacting them querying the driver's whereabouts, only to be told that the chair is still at the warehouse and has not been fixed, after 4 bloody weeks!!! No explanation was provided !! $6300 down the drain! I posted a bad review here and they expedited things to repair it, yet since August last year, it broke down a few more times with the repair team taking it (or part of) away to "fix" and bring it back, just for the same drama to restart. I believe they want to drag on until its completely out of warranty, then it's not their headache any more. Avoid at all cost

The product is alright so far – Bought it after trying the demo. So far it is ok. Had some hiccups at the start but sorted now. Let see how we go in a few months. Hopefully it doesn't have trouble so soon. Show details

Love this Massage Chair – Met Allan at Chermside Shopping Centre. He took the time to demonstrate the features of the models available, which helped us decide what chair was right for us. We bought the glide pro and the purchase delivery install experience was truly a smooth process A very professional company from first meeting to install Thank you Allan and InTouch massage chairs Show details

Great chair…actually works as stated!!! – We purchased our chair7 years ago.It has performed faultlessly and has been used nearly daily by my wife or myself.We both have had sore lower back pain for years,this definitely helps a lot.Last week we got our first service.Replaced motherboard $150 and remote $100.That’s it!!!! The remote was changed only because we had worn the writing off. Show details ·  1

Best full body massage ever! – We have had our inTouch chair for over 5 years and use almost every day. It is great for a relaxing massage after a hard days work. It is very cost effective compared to having personal hand massages, especially when all the family can benefit by it. Great for entertaining visitors too. Our chair has been trouble free except gor a damaged power… Read more ·  1

plug which inTouch replaced promptly without charge. Overall it has been a very worthwhile investment. David and Yvonne Driussi, Lismore NSW

Can’t believe it - WOW – Starting with the great service from staff at Mt Gravatt (Mr Anderson) it was easy to have all things sorted and now, as they say can’t wait for it to arrive…it’ll be a fight now as to whom is first in the chair when back at home after work lol. Show reply

Very comfortable & worth while to have – Very comfortable and easy to use. Easy to use and really comfortable. Good to use after sports games as well for recovery. Show details ·  1

Amazing Product ! – Very very comfortable. Value for money and the build quality is amazing as well. For something so stylish and luxury the easy use of it is awesome as well. Nothing technical all straight forward and relaxing. Show details ·  1

Will never live with my smart glid massage chair! – This chair is the best purchase my family has made. I wish I bought 1 sooner. My hubby is a full time builder, who is always sore and needs massages constantly. He often went to the massagers in shopping centres which costs so much and really added up every week. But now with this massage chair, he uses it every night and says he’s never felt better. It’s become part of our routine. Show details ·  1

Amazing Product! – My parents own one of these chairs and I absolutely love it. Struggled with lower back pain through my teen years and this chair helped tremendously. Great for a post gym workout to loosen up the body. Also own a handheld massage gun, super powerful and great on the go! Show details ·  1

Highly recommend – I use the chair whenever I'm feeling sore or just want to relax, I work as a labourer so it's perfect to help relieve my muscles when their fatigued and sore. Show details ·  1

Amazing product can’t live without – Was seen by Henry at Chermside who quickly explained how easy my new massage chair was to use and how effective it is to target problem areas or even relax and he was 100% right I never want to leave once I am sat down.

Spectacular chairs – I had amazing massage from one of fthe chairs in Glen Waverley. The lady Sarah had excellent customer service and was very friendly. Highly recommended anyone to get a massage chair. I'm very happy with mine. Show details

Tick off the Bucket List – Money saving - no need to go for monthly massages Comfortable Ease aches and pains Preparation for sports schedule Henry Anderson - great Salesperson, efficient, quick, thorough and very simple and easy to work with Show details