- Verified purchase
Best Customer Service and Amazing Product
I bought this amazing massage chair just about 1.5years ago. It's very comfortable, works exactly as demonstrated to me at the shopping centre, but the point I want to make most of all is the aftersales service. I have never deal with a company that the salesperson is so caring (in our case April from Robina Town Centre). Even after she sold the chair to us, she would call us to make sure everything is working as it should, she would answer any questions we asked even after a month she sold the chair to us instead of sending us to customer s...ervice hotline. During Covid I got a text from her about how I can best utilise the chair because of the stress involved during that time period because she knows I work as a barista. I recently was planning to move and I emailed the office and ask how I could remove the side of the chair, and I got an immediate response from the office with video and further instructions in the email. Absolutely the best company I have ever dealt with.
Purchased in August 2019.
Paid $6280 incl freight Aug 2020. So far mother board has been replaced. Now making fierce grinding & groaning sounds. Contacted customer support, no return call. Contacted them again and was asked to send audio files which I did immediately. I have followed up twice since then, no response. Not a relaxing proposition. inv 108450
In Touch responded to this post quickly & dispatched a local Technician to my home.
Purchased in August 2020 for $6,280.00.
Smart Glide Pro Massage Chair
I will be factual. It broke down after 3 weeks. I don’t think I can be more factual than that. Do not buy this massage chair. You will regret. Customer service is not bad to be fair but I’m pretty sure you are looking for a massage chair that works. If that’s the case, do not buy this massage chair.
Purchased in August 2020 at Doncaster for $5,000.00.
Be warned warranty not valid for 2nd owner
On enquiry this company does not support their own warranty on the functional aspect of the chair for 2nd owner a disappointing feature and certainly one to consider if you are outlaying such a sizeable sum of money.
Purchased in January 2019 at In touch for $6,458.00.
Very happy with Chair, service and delivery
I want to thank Julie and the team at InTouch for their very professional advice, follow up and delivery of my SmartGlide massage chair. I can only say that the experience from start to finish was top class! Nathan, their delivery guy was great and gave us a good explanation of the massage chair’s functions and servicing requirements at the delivery.
I have a very bad back and the chair has some great features for its price point compared to other Chinese Chairs in this price bracket. The airbags, heating functions and rollers deliver a good co...
Purchased in April 2020.
Still my Beautiful Massage Chair
I wrote a Review in January 2018 titled Beautiful Massage Chair. It soothes my congenital muscular skeletal aching. Back in 2017 my husband Steve had been told by an orthopaedic surgeon that a knee replacement is inevitable. Steve can't pinpoint the timing, but by using its multi-functions regularly he firstly soaked up its calming massaging, then his knee pain eased, and now in 2020 he has no knee pain so he has resumed walking and bicycling. We both recommend InTouch Smart Glide to friends. Its a beautiful furniture item with life changing therapeutic qualities.
Purchased in January 2018.
Best value for price point.
When I was looking at getting a massage chair I went around researching with all sorts of different chairs and jumping on them.
This one easily beats chairs with double the price and you cant go wrong with an Aussie company.
I am super particular about my massages because of my sporting backround. Usually when I go out for a massage if the few people I see are unavailable at the studio... I dont even bother, I have wasted soo much of my money and time too often that I dont gamble with someone else.
This chair however gives a solid massage ev...ery time I jump into the manual settings. Or if I am lazy I just got for the waist and hip and then stretch program.... And I dont have to travel around or spend time fussing about how I need a massage. The Mrs complained at first complained about how much I spent, but now shes much more relaxed ;).
Purchased in April 2019.
Received wrong massage chair and only half of it
Didn't realise it was the wrong massage chair. So opened it up and tried to set it up. Because I couldn't find all the parts I rang in touch and they told me I was delivered the wrong chair. So there going to pick this one up when they deliver the one I was suppose to get. Very disappointing, just waiting for my massage chair.
Purchased in March 2019 at 99 Bikes QLD, Chermside.
Excellent customer service and ultimate massage experience
I recently was treated to an excellent experience whilst purchasing my Smart Glide Massage Chair at InTouch, located at Box Hill Central. I was in the best hands of sales ladies; Queenie and Claire. Claire was very informative, professional and went above and beyond to guarantee I had the best shopping experience at the best price. I am a more than satisfied customer and will be one for life. Am in love with my Smart Glide chair and can’t live without it. My job is very physical and I find my massage chair relieves my aches and pains and tension in my lower back. I would highly recommend this company and their massage chairs to anyone who is looking for the ultimate massage experience.
Purchased in December 2018 at Box hill central.
I found the best massage chair in Australia
I tried a lot of massage chairs and finally selected the INTOUCH massage chair, I was lucky enough to met Ms. Su Shi at the PARRAMATTA store. She patiently answered the massage chair. I have tried various functions and made me really appreciate the benefits of the massage chair. I bought this massage chair happily. It has been used for 2 months and it feels very good. The daily massage has made me many years. My back is very good. My husband also likes this massage chair very much. he have to massage for 2 hours every day. He said this chair is worth the price.
Purchased in January 2019 at Sydney Wide Chiropractic for $5,290.00.
You don’t realise what you’ve been missing til you sit in this for 20 minutes
Who wants to go sit in a massage chair in a shopping centre for 20 minutes? A bit embarrassing? Don’t have the time?
I am so glad I did.
Once this chair ‘measured’ me and began it’s thing, only one question popped immediately into my mind...why hadn’t I tried this before? And since purchasing I can honestly say I’ve been living in massage bliss.
I had terrible back pain for a few years due to cricket. Three massages a day in this chair and the pain was gone within ten days. I would say I’ve used it now almost everyday for three years..., most times tripling the massage in one sitting. I feel good...normal...like a person with no aches and pains. And I didn’t know this until a recent trip away for ten days, without my massage chair. Within four days on my vacation, small niggling pains surfaced over my body...just an age/sport thing I suppose (I’m a whisker away from my 50th and playing twice a week). I couldn’t believe how desperate I was to get home back to the chair. BUILD QUALITY: Excellent
Better than expected.
Wife and I trialed the chair in a shopping centre and were very impressed. We didn't intend buying one just looking. We trialed the chair and it sells itself. Only problem living in the country it comes flat pack and has to be assembled.
[name removed], sales rep was very helpful with our questions about the chair. Now we are learning what all the programs do !!
December 15th 2019 Update: iSpace Problems
My iSpace chair is 18 months and I have had 3 warranty claims. It has now stopped working, again. I live outside Brisbane and they did get a...n electrician out to replace a motor. The other 2 claims 1 had to send the chair to Brisbane. The other problem they sent me the lining which didnt fit. My wife sewed it. Now, it wont, work. Power on, reclines thats it no programs work. Fuse okay. I cann't fault after sales care. They have been great. But for what I paid for it, the quality is dubiuos. When the chair is working it is brilliant ! Does everything they claim it does.
Purchased in May 2018 at I.Store Physical store for $4,673.00.
Questions & Answers
we bought Smart Glide Pro , the one we saw and bought at glen waverly shopping centre and the one we received is different , the quality and size is different , but the company guys are being dismissive and not willing to deliver the exact chair we bought , we trusted , but we are being taken for granted and getting no help ,
inTouch Massage ChairsinTouch
We are sorry to hear that you feel this way about your purchase. Our aim is to resolve your request as quickly as possible. Could you please call us on 1300 559 612 so that we can assist you promptly.
Hi, my son has pulled out the remote for the massage chair. Is there any way I can re-attach it?
inTouch Massage ChairsinTouch
Hi Sue, please just give our Customer Care team a call on 1300 559 612 and we will be happy to help.
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