2 reviews

0%2 · 100%
Brand Manager for IPVanish? Claim your listing.


2 reviews
Stefano Cioni
Stefano CioniSydney, NSW5 posts

Beware - overpriced, terrible customer service and no chance of refund

Charged for renewal, asked for refund on same day of charge pending. Contacted PayPal since ipvanish (more like usdvanish) refused refund, citing terms and conditions that i never agreed to (increase in charge amount and refund option if change of mind). 20 days wasting my time with PayPal, somehow case rejected. they even cancelled the service now (that i have paid for) and still not issued a refund. initial charge was $50 USD (overpriced as is) and the renewal was $99 USD. Laughable. [Name Removed] you are completely incompetent and unprofessional. Asked multiple times for another person (manager or colleague) to deal with, request simply ignored.
Stefano Cioni
Stefano Cioni  

Without doubt they will be posting here at some point claiming I received a refund. Liars and thieves stay away, plenty of cheaper and better alternative products out there (dyor) but a popular one is nordvpn $2 per month

Melbourne Joe
Melbourne Joe

Absolute joke of a company

The service worked ok until February. Then it stopped working altogether. I've reset passwords, reinstalled apps etc. None of it worked. i complained to their service desk and got nowhere. I then complained again and demanded a refund on the remainder of my 12 month subscription. They refused as it is outside of their joke of a 7-day refund policy and expected me to spend hours compiling a list of things that were wrong. Avoid at all costs if looking for a VPN provider.

Questions & Answers

No questions yet


Visit official website

Contact info for IPVanish

Mon24 hours
Tue24 hours
Wed24 hours
Thu24 hours
Fri24 hours
Sat24 hours
Sun24 hours

Extra Information

Brand Manager for IPVanish? Claim your listing.

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.