They said this thing would be able to scan my body and do all sorts of you-beaut stuff. Sure it massages but there are some major issues with it. It is too rough on bony prominences, you cannot soften preset massage settings and the foot section pumps up so hard it feels like it's going to break our foot on one side.
I have let it sit in the shed for a few years because of the issues it has and now I cannot even find where to call them about the issues with the feet. It's a $7000 item with a 5-year warranty and I can't even find where to make them come good on fixing that foot massager issue. It was like it out of the box, I should have complained back then. However, they should be around to help people today.
Purchased in June 2016 for A$7,000.00.
Nightmare for using IS space massage chair
I bought the Innovation Square iS Space massage chair in 2016, the chair initially is fine, but just after one year warranty expiry, the problems began, first the remote was not working properly, we requested to replace, but took the store two weeks replied, took two months to get replaced a remote, then the motor was not working well (made big noise), we called the store, it took four weeks for store to arrange technician came to repair, but the technician did not have skills to repair at all, then they took another four weeks to send another ...technician to repair, finally the massage chair is working. It is nightmare to use the massage chair, now it is two years since we bought the chair, the chair is now totally broken down, I have to buy other massage chair, I will never touch IS Space massage chair again.
From Sale catalogue
Ordered 4 chair covers & a blouse by phone very pleasant to deal with ordered in a Thursday was told it would take 7 days to receive to my great surprise on the Monday received both goods very well packed & was exactly to picture in catalogue on both purchases was very thrilled & would recommend this way of shopping especially as it had to come to South Australia country
is this company finished , no after sales service or communication
no communication , no warranty , we were sold 5 years warranty, is there any one that can help ? very disappointing. does anyone have details of the manufacturer overseas ,can we source assistance from them directly or is there still a agent in Australia. if they are gone why is their website still active with all of the supporting reviews promoting this product such as channel 10 the project ,kial and jackie o , ect. why cant these people do some investigating work for the little guy and maybe give me some answers.
OMG .... sooo good!
I've had my chair about 4 years now, and it's been through 3 house moves without missing a beat. I count my blessings that its kept pace with my almost daily use. After having spinal surgery, it was a while before I decided to invest, but I really needed something besides pain killers; so glad I decided on this chair. Fantastic!
I was very hesitant to make such a huge purchase but as I was assured a 5year warranty I took the chance. Well my chair is only 2 yrs old and has stopped working. I have contacted Innovation Square only to be told they have gone into liquidation and there is nothing they can do to help me. Stay away from this company.
My best mate apart from my husband
if I beat My husband to it, I reward myself after doing my chores with a massage in my allinad chair. It's relaxing and soothing on sore muscles and joints. The sales and after sales service is second to none and the chair was assembled for us. Thanks Bob.
- Verified purchase
Very satisfied with the service and the chair
We have had the chair for a few months now and are really happy with it. I was dreading doing the assembly myself (as we live in Canberra) but it was surprisingly straightforward just following the instructions and the chair has worked flawlessly since then.
My wife and I both use it for about an hour each day and we just love the massages.
There are lots of combinations to play around with on the control and it is pleasurable discovering new combinations of massage.
The service when we trialed the chair at the showroom and the follow up sales service was also very good.
So helpful to unwind after a hard day
We use the chair daily to unwind, love the zero mode, lay back put some mellow music on and massage away the day. Plenty of pressure if that's how you like it or turn it down if your feeling a bit fragile. I would highly recommend to anyone that feels day to day pressure and needs to unwind.
Better than anticipated
The chair is amazing. We use it daily and friends and family visit and fight over who gets in the chair. We use all the programs and it is great that you can adjust the pressure and the strength of all the functions. Love the heat function in the middle of my back. (use this all the time - even on hot days). Best purchase we have made, should have bought it years ago.
The perfect end to the day
I have delayed my review until I have checked my IS Space out for two months. The extension and relaxation modes are my favourite. The modes knead into my trigger spots and the airbag and width control compresses my limbs and helps with tension and circulation. The music link is fantastic especially the sound synchronisation and the heat mode too, on cold wintry nights The neck height adjustment satisfies all body heights. I have saved money by not attending a masseur and will have paid off this chair in 12 months with the bonus I can have a massage every day. One of the best purchases I have made.
Met my expectations
More than happy with product and your service but not happy with trucking co,lost chair for 7 days. Suggestion for maker, provide instruction on usage time etc.no instructions on usage included .Poor quality plug on lead to chair;failed to make good contact,got stranded in zero position when power contact failed,frightening being trapped in this position at 90. Replaced lead and all is OK.Ian
Innovation Square Great Chair
The quality of this chair exceeds far above the more expensive chairs out there. I couldn't be happier with it. This is not an average massage chair. Not only just my back but my feet, legs, arms and shoulders...Amazing! I can play my music and get massages at the same time. I totally recommend this! Good job!
IS Space Massage Chair - Absolutely Amazing.
This was a big purchase for us and given the company was in Sydney and we couldn't view or sit on the chair, a scary purchase. Also some of the reviews I'd read made me even more cautious.
However, my experience has been this.
The salesperson [Name removed] , was one of those NON PUSHY salesmen. A rare breed and a pleasure to deal with. Very helpful and gave us great advice. He even directed us to a lady who lived nearby and had the ULT88 massage chair so we could try it.
After trying this chair we both felt it was a bit hard on ...our backs, so [Name removed] advised us to go for the "World" or the "Space". We opted for the Space. The chair was shipped on the Friday and arrived at our home in Melbourne before lunch the following Monday morning. Amazingly fast delivery. And, in excellent condition.
I have had several massage chairs this is by far the best.
I purchased the Massage chair in November of 2014. I am not a handyman but when it arrived I found the directions easy to follow (had no parts left over). As I am a cyclist I use the chair almost on a daily basis. I have to say I love it. The settings on the remote are very easy to follow for different types of massage. My favorite is the foot massage. My friends have tried and all agreed how great it felt. When asked how much I paid one reply was it is worth every cent. Do not normally do reviews but for this chair very happy to do so
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