July Carry On Luggage

Absolute worst – First trip the carry on bag handle broke. I was told by the company they would only ‘repair’ and to bring it to their store!!! After much haggling, they eventually agreed to a replacement, I asked for a refund but they point blank refused. Again after much ‘discussion’ they reluctantly agreed to a refund when they couldn’t supply a replacement.… Read more

The customer service is appalling, using bullying and delaying tactics to try and wear the customer down. The bag is very shoddy made, scratches very easily, and the handle is just junk.

Do not be deceived by how they look – I was initially impressed with the attractive colors, packaging, and overall presentation of July cases when I came across them online. Excited about the prospect of quality luggage, I purchased six cases for my family. Regrettably, my experience took a turn for the worse soon after taking them on our first flight when I discovered that three of… Read more

the cases were damaged.

Hoping for a resolution, I promptly contacted the July team via email, providing them with detailed information and accompanying photos of the damaged cases. Unfortunately, my experience with their customer service proved to be highly disappointing. Despite engaging in numerous back-and-forth exchanges, the team continuously requested additional information, including more photos and videos showcasing the condition of the zippers and handles.

After enduring two extensive months of correspondence and diligently providing all the requested evidence, I was disheartened to receive a refund for only one of the damaged cases. This left me bewildered, as the representative in the refund email explicitly mentioned that "those," referring to the three cases, could not be resolved, and a refund under warranty would be processed. Such wording led me to believe that all three cases would be addressed. To my surprise, only one refund was issued.

Seeking clarity, I reached out to the representative, [Name Removed], once again, despite having already shared all the necessary information. [Name Removed] requested that I undergo the whole process of providing additional photos and information, causing further frustration and confusion.

Reluctantly, I complied with the request, only to receive another disappointing response. The other two cases were deemed to have cosmetic damage that allegedly did not affect their functionality, rendering them ineligible for a refund. This decision left me frustrated, as all three cases were genuinely damaged and thus unable to be repaired or used.

I feel compelled to caution others not to be deceived by the bright colors and impressive showroom presentations. What truly matters is the quality of the product, and unfortunately, July luggage failed to deliver on this front.

Overall, my experience with July has been highly unsatisfactory, characterized by a lack of effective communication and inconsistent adherence to warranty terms. I cannot recommend their products based on my own disappointing encounter.

Checked trunk - “new” out of the box ……. Unable to return due to not being covered in the policy, appealing for a new item. Absoloute waste of $645 Show details

Great Luggage for any type of Traveller After years of travelling with Samsonite, my husband and I decided to invest in a complete set of July luggage, and it has transformed our travel experience. We purchased a coordinated set including carry-ons and checked bags, opting for different colours and features to suit our individual needs. July… Read more ·  2

offers impressive personalisation options, allowing travellers to select features that align with their specific travel requirements.

My husband and I bought a set of July luggage: a carry-on, medium, and large case. July offers several carry-on bag options, depending on unique needs.

I chose olive green with a built-in charger, while my husband picked black with an external laptop sleeve for work trips.

Effortless Mobility

The standout feature of July luggage is undoubtedly the wheels. Their 360 degree silent spinner wheels make navigating through busy airports effortless, even with a fully packed suitcase. As someone who previously used Samsonite, the difference is remarkable - the July suitcases glide so smoothly that moving even heavy bags requires minimal effort. During our recent trips, I've found myself enjoying walking through terminals rather than struggling with cumbersome luggage.

Smart Interior Design Inside, the luggage has compression straps, a laundry bag, and the largest capacity I’ve found within airline limits. The built-in battery charger is a huge plus during delays.

Storage of your luggage Each July luggage set is designed with smart nesting capabilities, allowing each suitcase to fit perfectly inside the next larger size for effortless storage. We live in an apartment so this space-saving feature means we neatly stack the entire set together, taking up minimal room in our small storage area. They have smart engineering that ensures the cases slide smoothly into one another without scratching or damaging the exterior. Whether you have a three-piece or four-piece set, July luggage offers an excellent solution for keeping your luggage tidy, which maximises your available space at home.

Australian Brand & Excellent Service I love supporting an Australian company. July’s customer service is fantastic, and they keep updating their colours and product range. Their other travel accessories are just as high quality.

We both love now travelling and packing, whether it is with my cabin travel luggage or my other checked bags.

The combination of durability, smooth mobility, and thoughtful features makes these suitcases a worthwhile investment that will enhance your travel experience for years to come.

DO NOT BUY!!!! Purchased "Checked Plus Expandable" 9 mths ago with life time warranty. What a joke! 2 wheels broke on my 2nd trip causing damage to the bottom of my case. I was told that I would receive new wheels via the post to repair myself. NO REPLACEMENT not even 12mth old. WILL NEVER BUY THIS BRAND AGAIN Show details

I love the bag but the first time I used it as overhead luggage its scuffed and scratched, I thought it would be more resistant to this. I also did not receive the charger for the battery pack and mesh bag for whatever reason? Show details

July bags can have flaws that are not covered under warranty – Word of warning. The last bag we purchased from July had a pronounced bow in the plastic around where the locks are located. This is considered acceptable by July and is not covered under warranty. The locking tabs work properly when the bag is empty. However filling the bag causes the plastic to bow even further downwards and the bag cannot be… Read more

locked. July know of this issue as they've a video of a work around where the zipper lip has to be pressed down to align the two plastic sides to allow the tabs to be inserted into the lock.

I'd consider this a fairly major design or production flaw if a packed new bag isn't able to be locked without being forced. I don't think any other brand would say this is acceptable. Certainly I've never had this issue with a new bag.

We contacted July support who were very prompt and helpful but said that this is not a warranty issue. The only other comment was that the bag should correct itself after use. There has been nothing else from July support since we replied back to their workaround that it shouldn't be acceptable to have a new bag in this condition.

We'd purchased three other July bags previously. All of which work perfectly. This last bag has turned us off. So please be aware of what you might be getting yourself into.

DO NOT purchase – misleading advertising photos – I would highly recommend erring on the side of caution with this brand and shopping elsewhere. As shown by the images, the case I received was far from the advertised Forest colour ordered. Following contact with the customer service team they attempted to gaslight me by informing me the case was Forest. After a week-long protracted email… Read more

battle, there is still no resolution, I still hold an ugly Charcoal case with Forest corners and July hold all my money.

My engagement with July has indicated they have poor advertising standards and ethics, poor customer service, poor environmental practices, poor accessibility options and overall questionable ethics.

Note: At the time of publishing this review July CX head of Operations has assured me collection of my case has been scheduled. However, I have zero confirmation or tangible information to believe this.

Don't bother buying – I bought two July carry-on light suitcases for myself and my friend a couple of months ago because I liked how light they were compared to other brands. I read some uncertain reviews prior to purchasing and just decided to go for it because of the weight. But it was an entire waste of money. I'm currently one week into my overseas holiday (first… Read more

time using it) and the exterior part hingeing both sides of the suitcase together is falling apart. The stitching is hanging on by a thread and the suitcase looks like it will break at any point in time. My friend's suitcase is fine however you can very clearly tell that it is incredibly poor quality. I would strongly suggest steering clear of July as it's really not worth taking the gamble and ending up with a suitcase that is falling apart. I'll likely have to buy a new bag as I don't trust this one at all to last the trip home. Such a shame and such a waste of money! This is literally Target / Kmart quality for over $240... Now I will have to spend ages trying to get a refund >:(

Great product warranty – LOVE July luggage. I purchased a luggage set, after 5 weeks in Europe, approx 9 different flights, 5 trains, cobblestone galore, my checked luggage got a small crack in the base of the suit case next to the wheel. I was a bit disappointed but almost expected it with the travel. I sent a photo to July to ask if it was covered under their Life time… Read more ·  1

warranty and too my surprise they immediately posted me a completely new suit case (complete with personal engraving like my original case) no questions asked. They were very prompt and supportive and replied within 1 business day. I was shocked a company finally honoured their warranty. I’ll always recommend July luggage and purchase from them after this wonderful experience!

Great luggage with reliable aftercare – Bought the checked and checked plus luggage. I used these for a continuous 6 month trip around Europe. Cobbled streets etc. No problems. So easy to wheel around. Yes, there are a few scuffs but ITS A SUITCASE! So what? I have since used it for another 4 months and one wheel gave up while in the UK. July sent a new set of wheels to the UK for me to… Read more ·  1

swap over. Came in a few days to where I was staying! Made getting back to Australia much easier than trying to manage with only 3 wheels. I call that good service. The wheel warranty is good. My case had been worked hard - but they do warranty for life. Sure they are expensive cases, but the aftercare appears to be worth it. Its not a throwaway case.