Purchased King Cloud III sofa late October 2020. The electrics broke down in December and we are still waiting to have this repaired 3 months later. Absolute silence from King Customer Service and Management despite our repeated attempts and calls for help. The sofa is not of the quality expected at that price range either. If you ever consider buying into the 'wonderful' service and 25 year warranty, think twice before purchasing - it has been terrible and distressing experience for us.

We bought King cloud 3 less than 12 months ago. We loved it in showroom and disappointed when we received it 6 months after order. Disappointed from go to woe from installation, to follow up service and to continually having issues with electric reclining mechanisms. Do not recommend this product to anyone you are better off at Amart !

We bought the king cloud III late last year and have been nothing but disappointed. For a lounge that cost so much you'd really expect a higher quality. The centre console, nor the side tables don't sit flat, they bragged about their charging tables that can barely charge my phone overnight.... The stitching is nowhere near even, the memory positions just stop working (no loss of power required), the head rest gets stuck upright consistently on recline, the foot rest gets caught on non existent obstructions, yes we have carpet but the lounge was professionally installed. It has taken forever to get a response from king. For a premium store and product the whole experience has been absolutely horrendous.

The couch is designed for very short people. The recliner has no extension on the foot rest which results in it only providing support to the top half your lower leg. This results in your feet dangling with no support which quickly becomes uncomfortable. We had to place another foot stool at the end of the recliner which given the high price is not acceptable. While the lounge looks and feels great it is not practical or comfortable.

My partner and I fell in love with the King Cloud III as soon as we sat on it in the showroom. It was by far the most comfortable sofa that we found when we were searching. We also loved the large range of fabric and leather choices, and having two dogs in the house we were very drawn by the fabric protection which is done by submerging the entire fabric before the sofa is constructed. The other thing we liked is that the power cables are very well concealed (others we looked at had the cables sticking out at the back).
The ownership experience...

Do NOT buy this couch .
Our couch is 1 year old ;the upholstery has just collapsed , the seat , back and leg rest are now like a wrinkled prune . It is uncomfortable and ergonomically badly designed .
The basic structure is inferior, the electrics are difficult to access , are jerky, chunky and other buyers have had disaster experiences with their purchases- repeatedly breaking down and not so great responses by King Living.
The leather is reasonable but the upholstery is a disaster , feels like a 10 year old purchase from a cheap second hand o...

This began as a negative review as I wasn't happy with the padding in the seats of my sofa and chair. But before posting the review a popup invited me to give King Living the opportunity to mediate and see if they could resolve my issues. I thought this was only fair and so I agreed to that process and I am mostly happy with the results. I do still have one reservation though about this particular product.

I bought a King Cloud III 2.5 seater and separate armchair in premium leather. Within a few days of sitting in my preferred seat I co...

Very comfortable and the tilt mechanism adjusts well to our individual needs. Laurel colour is beautiful and matched the sop swathe. Works well with our bamboo floors. Sometimes the two sections come unhitched and we reattach them. The memory settings don't always work.

So far so good . We were extremely happy with the customer service and also really happy so far with the quality of the King Cloud. It’s so very comfortable to sit on and recline. It’s the most expensive lounge we have purchased. I do believe it is overpriced especially after ordering knowing it comes from China was a disappointment. Seeing all the negative reviews is a bit concerning especially because we hope to get a jasper in the near future.. However we really cannot complain at this stage. It’s been about 7 months that we have had it and ...

I'm so sorry I purchased the king cloud, I thought I was buying a premium product.
The recline mechanism is like something from a two dollar shop, they should change their name to fantastic furniture if they continue to sell crap like this

Firstly we purchased just over a year ago 2018.....the King Cloud single leather reclining armchair, the jasper new style sofa (with wooden side shelves and charging table) coffee table, large ottoman and a king size bed.

All of these were astronomically expensive and theres not 1 piece we think is worth the price tag, in fact the quality of everything is so inferior, we now regret not having a more thorough look at what is out there in the market, I was too consumed with their 50% tv advertising and am so regretting these purchases! I think...

We live in Tasmania and purchased our King Cloud in Sydney in 2015. We were assured when we purchased the lounge that a technician would be available in Tasmania to respond to any required repairs.

The electronics in the lounge have malfunctioned twice since we have purchased it. We have been waiting since early September for a technician to repair the side of the lounge that is electrically non functioning.

We were informed that a technician only visits Tasmania once a month but we have still not had the lounge repaired.

So far, so good. The wonderful Sam and Moe delivered the couch to my new apartment and installed it very carefully. They explained the operation of the couch very clearly, and so far, I am delighted.

We received delivery of our 2 x 2.5 seater King Could III lounges late 2018. This was bought as a show piece for the main living room and was only to be used when we have guests as we have a secondary family room. We had bought a fabric lounge from King for our family room which is used daily that we are very happy with. We were so excited about the King Cloud III. This lounge was sold to us as the Rolls Royce of all lounges. We were told the true touch leather is the same leather that is used in Mercedes Benz and Audi vehicles. A huge s...

When we bought the 3-seater King Cloud sofa in Brisbane around 4 years ago, we were all incredibly excited. It was the most expensive sofa we bought and we were given such high expectations by the sales person. The leather started de-laminating on one of the seats after two years. To be fair they replaced the sofa seat pad promptly. However, the other two seats are now also de-laminating. The worst problem however is that the recliner wiring has completely failed and two of the three recliners no longer work. The wiring is poorly designed...