Quality poor and Customer Service not existent
Purchased King Cloud III sofa late October 2020. The electrics broke down in December and we are still waiting to have this repaired 3 months later. Absolute silence from King Customer Service and Management despite our repeated attempts and calls for help. The sofa is not of the quality expected at that price range either. If you ever consider buying into the 'wonderful' service and 25 year warranty, think twice before purchasing - it has been terrible and distressing experience for us.
Purchased in October 2020 at King Living QLD, Gold Coast.
Don’t get what you pay for
We bought King cloud 3 less than 12 months ago. We loved it in showroom and disappointed when we received it 6 months after order. Disappointed from go to woe from installation, to follow up service and to continually having issues with electric reclining mechanisms. Do not recommend this product to anyone you are better off at Amart !
Purchased in June 2020.
Should have gone to Amart
We bought the king cloud III late last year and have been nothing but disappointed. For a lounge that cost so much you'd really expect a higher quality. The centre console, nor the side tables don't sit flat, they bragged about their charging tables that can barely charge my phone overnight.... The stitching is nowhere near even, the memory positions just stop working (no loss of power required), the head rest gets stuck upright consistently on recline, the foot rest gets caught on non existent obstructions, yes we have carpet but the lounge was professionally installed. It has taken forever to get a response from king. For a premium store and product the whole experience has been absolutely horrendous.
Purchased in October 2020 at King Living NSW, Castle Hill for $12,000.00.
Big on style - Short on substance
The couch is designed for very short people. The recliner has no extension on the foot rest which results in it only providing support to the top half your lower leg. This results in your feet dangling with no support which quickly becomes uncomfortable. We had to place another foot stool at the end of the recliner which given the high price is not acceptable. While the lounge looks and feels great it is not practical or comfortable.
Lovely, but flawed
My partner and I fell in love with the King Cloud III as soon as we sat on it in the showroom. It was by far the most comfortable sofa that we found when we were searching. We also loved the large range of fabric and leather choices, and having two dogs in the house we were very drawn by the fabric protection which is done by submerging the entire fabric before the sofa is constructed. The other thing we liked is that the power cables are very well concealed (others we looked at had the cables sticking out at the back).
The ownership experience...
Purchased in April 2020 at King Living QLD, Fortitude Valley.
Cloud = hell
Do NOT buy this couch .
Our couch is 1 year old ;the upholstery has just collapsed , the seat , back and leg rest are now like a wrinkled prune . It is uncomfortable and ergonomically badly designed .
The basic structure is inferior, the electrics are difficult to access , are jerky, chunky and other buyers have had disaster experiences with their purchases- repeatedly breaking down and not so great responses by King Living.
The leather is reasonable but the upholstery is a disaster , feels like a 10 year old purchase from a cheap second hand o...
Purchased in September 2019 for $11,000.00.
Good after sales service to resolve my issues
This began as a negative review as I wasn't happy with the padding in the seats of my sofa and chair. But before posting the review a popup invited me to give King Living the opportunity to mediate and see if they could resolve my issues. I thought this was only fair and so I agreed to that process and I am mostly happy with the results. I do still have one reservation though about this particular product.
I bought a King Cloud III 2.5 seater and separate armchair in premium leather. Within a few days of sitting in my preferred seat I co...uld feel the mechanism under the seat padding starting to poke into me (not piercing the leather, just that I could feel the hard bits underneath the seats). As others have said, it's nowhere near as comfortable as I remember the showroom model being - that really was like sitting and reclining on a cloud. There were also some issues with the mechanism being clunky. I am very happy with the quality of the leather and stitching, and the attached side tables. After submitting the review for mediation by King they contacted me and sent out an upholsterer to take a look at the seat padding issues. They then made new thicker foam inserts for the seats and returned to fit them into the sofa. The new seat padding is much more firm than the original thinner padding, which was softer. I can no longer feel the mechanism under the seats - so that issue is resolved. The new firmness does give me confidence that the furniture will last a long time, but it's not really "cloud like." I think they've done everything they could to resolve the issue caused by the thin seat padding, at no cost to me. My one remaining reservation is that I find the design of the seating is actually not that comfortable for long periods of time, e.g. when watching TV. I find myself getting restless, not able to find a comfy position for very long and I usually end up bringing the seat back up to the upright position. And even that's not great for me as the seats are very deep and my legs are not very long so I need cushions behind me to get my feet to the floor when sitting upright. I think it would be better if the reclining action allowed your legs to stretch out flat instead of being raised up at the knee. For that reason, I wish I had bought a stationary chaise instead of the moving sofa. I feel that would be more comfortable than the odd angle when the sofa is fully reclined. I can't fault the quality of the leather and workmanship (once the seat padding issue was sorted), nor their efforts to fix my issues. But I think I made the wrong choice for my own comfort. However, I would buy from them again as the quality does live up to the image.
Purchased in December 2019 at King Living NSW, Chatswood.
We love the couch, its leather, colour and comfort.
Very comfortable and the tilt mechanism adjusts well to our individual needs. Laurel colour is beautiful and matched the sop swathe. Works well with our bamboo floors. Sometimes the two sections come unhitched and we reattach them. The memory settings don't always work.
Purchased in March 2020 at King Living NSW, Chatswood.
Loving the King Cloud III in Fabric
So far so good . We were extremely happy with the customer service and also really happy so far with the quality of the King Cloud. It’s so very comfortable to sit on and recline. It’s the most expensive lounge we have purchased. I do believe it is overpriced especially after ordering knowing it comes from China was a disappointment. Seeing all the negative reviews is a bit concerning especially because we hope to get a jasper in the near future.. However we really cannot complain at this stage. It’s been about 7 months that we have had it and ...everyone that has sat on it absolutely loves how comfortable it ..Initially wanted leather but the price was just too much but surprisingly love the fabric. Castle Hill was where we purchased it and their service was great.
Purchased at King Living NSW, Castle Hill for $9,000.00.
lovely sofa but the recliner breaks constantly
I'm so sorry I purchased the king cloud, I thought I was buying a premium product.
The recline mechanism is like something from a two dollar shop, they should change their name to fantastic furniture if they continue to sell crap like this
Purchased in December 2018.
The Worst Quality - Major Mechanical Failures - King Cloud 11
Firstly we purchased just over a year ago 2018.....the King Cloud single leather reclining armchair, the jasper new style sofa (with wooden side shelves and charging table) coffee table, large ottoman and a king size bed.
All of these were astronomically expensive and theres not 1 piece we think is worth the price tag, in fact the quality of everything is so inferior, we now regret not having a more thorough look at what is out there in the market, I was too consumed with their 50% tv advertising and am so regretting these purchases! I think...Freedom furniture is superior, probably half the price, Early Settler also has beautiful styles and quality, now I realise there is so much better out there.... so this review is for those thinking of purchasing from King Living, look around.... they look the part, but certainly do not stand the test of time! 1) Our king cloud leather reclining armchair, has had 3 major mechanical failures, approximately 4 months apart, the headrest just stops! We have had the technician out 3 times(twice organised by king living customer service, who were rude to deal with and once by the technician himself, as I had called his no. by mistake and he just came immediately) The same technician did a major overhaul each time. I complained to King asking for a refund, due to a MAJOR faulty product and had I known that this armchair was faulty, I would never have purchased, but they declined, so hence why Im doing this review in hope that you do not make the same purchase blunder as I did! In fact I would compare the quality/comfort of there products to Amart Furniture Australia. King products look the part, but sadly decline in quality and comfort. Even when you look at King Living products for sale second hand, for their age they look appalling! This chair was bought for my husband who is 6 ft 3 and he could never get comfortable in it, he was too tall for it. Anything mechanical I would not touch! 2) He no longer uses the recliner and is now sitting on the jasper sofa on the chaise part and in just over a month, the area where he has been sitting has sagged so badly, you cannot even bash it back into shape, the filling just seems so inferior, I can literally lift the fabric up from the sofa its so loose..... now when we went into King which was quite often, not once did we see any sagging on the sofas on the floor, which is one thing that annoys the hell out of me and again I would never have purchased had I seen this. Also,
Purchased in June 2018.
We live in Tasmania and purchased our King Cloud in Sydney in 2015. We were assured when we purchased the lounge that a technician would be available in Tasmania to respond to any required repairs.
The electronics in the lounge have malfunctioned twice since we have purchased it. We have been waiting since early September for a technician to repair the side of the lounge that is electrically non functioning.
We were informed that a technician only visits Tasmania once a month but we have still not had the lounge repaired.
Purchased in April 2015.
2.5 seater King Cloud 111 arrived today
So far, so good. The wonderful Sam and Moe delivered the couch to my new apartment and installed it very carefully. They explained the operation of the couch very clearly, and so far, I am delighted.
Purchased in March 2019 at King Living NSW, Moore Park.
Major disappointment. Sub-standard to say the least.
We received delivery of our 2 x 2.5 seater King Could III lounges late 2018. This was bought as a show piece for the main living room and was only to be used when we have guests as we have a secondary family room. We had bought a fabric lounge from King for our family room which is used daily that we are very happy with. We were so excited about the King Cloud III. This lounge was sold to us as the Rolls Royce of all lounges. We were told the true touch leather is the same leather that is used in Mercedes Benz and Audi vehicles. A huge s...elling point. Based on the all information provided to us when we purchased the lounge and the price tag, we were expecting a very high quality lounge. I cannot emphasis how disappointed we are with the King Cloud III. I am left to believe there is no quality control what-so-ever. Problems starting appearing within the first 2 months and have not stopped since. Sub-standard for a lounge which has been barely sat on. Initially we thought all the chrome parts were tarnished and corroding. A tech man came out fairly quickly and thankfully it turned out that is was glue that was never wiped off properly. He also checked the lounges as they were not aligning next to each other properly. He told us that the cushions need to be fluffed up from time to time. A couple of months further down the track, it turns out that is not the case. Both seats got stuck in the reclined position. A tech man came out again and checked them. He said the lounges were not aligning next to each other as the guys who installed them didn't do it properly and that the tracks had buckled. He managed to get them back into their normal position and advised he needed to order new parts which would take up to 8 weeks to come in. We waited nearly 12 weeks before ringing King as we didn't want to sound like we were over the top customers. We finally called King for update only to find out that they did not know about the parts to be ordered and they had the status as all fixed in their system. For 3 months plus, we have not allowed anyone to sit on the lounges in fear of doing any damage to them. Another tech is due to come out soon to finally replace all necessary parts. In the meantime, we have discovered the leather is delaminating in various places. How can this be!!! This lounge is 8 mths old and hardly been used as it has been waiting for repairs more often than not. The leather is suppose to be the same top quality leather as used in Mercedes and Audi's. I cannot imagine this happening to those cars and most cars are in sunlight all day. From reading other reviews, I can see distinct similarity of faults with this lounge. It is not good enough for an allegedly high quality expensive lounge and a high profile company. I have never in my life written a bad review regardless of some bad experiences with products along the way, but the King Cloud III experience has seriously left me no other option. I do believe in fairness, and as such, I cannot fault the design and comfort of the lounge. Nor can I complain about other pieces of furniture we bought from King. I also, cannot complain about the customer service as the staff have dealt with all the issues quickly. The problem is, this lounge should not have these issues and especially this early in the piece. There were other errors made but they did not impact on the quality. Just the wrong item delivered which I understand can happen. I may as well bought a budget lounge from a budget place. What can go wrong, has gone wrong. Think twice before you buy.
Purchased in November 2018 at King Living for $14,000.00.
$10,000 recliner sofa that doesn't recline!
When we bought the 3-seater King Cloud sofa in Brisbane around 4 years ago, we were all incredibly excited. It was the most expensive sofa we bought and we were given such high expectations by the sales person. The leather started de-laminating on one of the seats after two years. To be fair they replaced the sofa seat pad promptly. However, the other two seats are now also de-laminating. The worst problem however is that the recliner wiring has completely failed and two of the three recliners no longer work. The wiring is poorly designed...and of a cheap quality. Only one of the 3 seats actually works now. One seat is stuck with the backrest permanently down while the other are up. Most of the cost presumably went into the recliner mechanism. Basically we have paid Rolls Royce prices for a Hyundai (except without the unlimited warranty and servicing)! Whilst the marketing is all about the Australian design, it is basically just an unreliable China-made product with a made in Australia price-tag. I have written to King Living to repair the wiring. The electrics only have a 12 month warranty so I hope iot does not cost a fortune to repair.
Questions & Answers
We purchased our King Cloud 3 in 2016. We want to move the lounge to another room and do not know how to dismantle it. Can you advise please.
Thank you for your enquiry. Yes the King Cloud lll is module based and can be dismantled, see link below -
If you require further assistance, please let us know firstname.lastname@example.org.
Why King needs to ask the complainant to email to them for their further action? Believe King should have records of their complaints too.
We are sorry to hear about the issues you have experienced and we do apologise, and if you require further assistance, please let us know email@example.com.
My query is clearly described. Why can't you just reply here instead of giving me such formal answer?
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