KitchenAid Artisan KEK1835
VerifiedMPNs: 19194, 5KEK1835AAC, 5KEK1835ACU and 5 more11 reviews
Died after less than 3 months! – I previously gave this kettle a very positive review because I loved the features including being able to vary the temperature if you are making green/herbal tea. However, my update is that the kettle completely died after less then 3 months (i.e. no power). The company did replace promptly under waranty with no issues. So I will see how it goes with the 2nd one.
A kettle is a kettle, is a kettle – I really like this kettle and the digital display, but similar to the other reviews, the lid started to allow steam to come through and so became inefficient for heating, though luckily it didn't become stuck, just slightly warped. Luckily, the kettle was in warranty and KitchenAid replaced it with a newer model kettle KEK1701. I do prefer the… Read more
visual of the older/discontinued kettle but, at the end of the day, its a kettle and happy they replaced it as the original was expensive.
Warning - No spare parts, very poor quality for expensive price, no service, – This $250 kettle has a design fault that weakens the small plastic lugs that hold the lid. The lugs are very fine and are exposed to the steam of the boiling water every time you use the kettle. They broke 5 months after the warranty finished, which was very disappointing. As this is an expensive product and supposedly a quality brand, I hoped… Read more
they would still help me with the warranty. But NO.
It looked like the housing that includes the broken lugs could be screwed out and replaced with a spare part. However, on asking about parts, I got the appalling response below from this company:
"As these items carry a replacement warranty, there are no parts available and they are considered unrepairable so unfortunately, we cannot assist."
Well, I think that says it all. Their product is made to last just the warranty, and if it does, there are no backup parts or services. Now, that's bad enough for the customer, but it's terrible for the environment in terms of landfill, wasted energy and other resources.
Shame on you, Kitchen Aid.
Don't waste your money on this low-quality and unsupported product and brand. Never again.
Lid gets stuck - Not fit for purpose – A little disappointed, bought kettle and toaster on 13/2/24 and in less than 3 months the lid will not open. I had thought I was buying a quality product but now I am not so sure. Lid gets stuck and will not open - faulty lid mechanism or faulty lid design. Not fit for purpose. I sent an email to KitchenAid and they have responded it may take a while to follow up due to an upgrade to their systems. Show details
Lid gets stuck even on replacement model – Not fit for purpose. I received a replacement model after the faulty lid mechanism meant the lid kept sticking on the first one I had purchased. Now the replacement kettle has the same fault after only a few months. Expensive, faulty lid design. Not fit for purpose. Their other products I find are great so maybe they should forget about making kettles.
Premium look, great features, but has the worst designed lid opening mechanism – This kettle is nicely made, looks great and having different temperatures is a really handy function. It is very comfortable in your hand thanks to it's oversized handle, it pours nicely (I know that sounds strange but not all kettles have the same shaped spout and this does make a difference to the way they pour). Other things that are worth… Read more
mentioning are: the big illuminated window makes it easy to see how much water is in the kettle, but you have to press the 'start' button for this to light up. The 'hold temp' function is great for people who get side-tracked and come back to finish making their coffee five minutes later.
Now for the things that definitely need improving: the button to open the lid is the worst I have ever used. Considering it is one of the main functions of a kettle, it needs to be redesigned. It worked for the first two days and then started sticking or jamming. You have to push on it a certain way, and usually more than once, for the lid to fling open. For such a premium kettle I did expect more. If you're reading reviews about this kettle, this is the most common complaint and has been for years.
Also, you'd think it would be pretty straight forward to turn the kettle on - not really. You press the 'start' button once to illuminate the buttons and then you change or confirm the water temp and then you press 'start' again for it to begin the process. Sometimes you have to press 'start' a few times because it doesn't always register that you've pressed it, although it does 'ding' every time.
I suppose my biggest complaint is that KitchenAid have not rectified the lid opening mechanism. Many customers have complained and it just seems to be ignored.
Overall, I'm happy (I guess) but I could definitely be happier.
A waste of money – I have now replaced the same kettle 3 times and my mixer also stopped working. Both just after the warranty period. Totally kitchen Aid products are not worth the price tag. Show details
Brilliant kettle – What a electric kettle should be like quiet functional and efficient and easy to clean and thermally efficient with little to go wrong in a simple elegant timeless design at an affordable price Show details
Lid not opening appears to be a common problem – Being an expensive appliance, the lid opening mechanism does not release easily but more importantly, the kettle now refuses to turn off and is unusable. Planned obsolescence was not expected with this item when purchased.
This kettle is great! – Buttons are firm, robust feel, boils water fast and controls temperature. Basically it does its job well! Highly recommend! Only drawback is the lid pops up fast, and the kettle doesn't fully empty when poured out. Got to tilt left and right a little to empty it. Show details
Problems with the lid not opening – Purchased Jan 1 2020. Problems with lid not opening within weeks despite pushing the release button repeatedly. A friend had the same problem. This is a potential scalding injury waiting to happen. Kitchenaid has a helpline but they have been "in training" for weeks when you call and will not allow phone contact with staff. Had to submit a… Read more
warranty claim online and have waited weeks and weeks with no reply. Disappointed to say the least. A helpline should genuinely be there to help, but it seems to be there to deflect. Was asked to submit a review on their website but as I complained about the lid, received an email reply stating the review did not meet Kitchenaid's guidelines and it would not be published. What would be the point of a review if it is filtered to reflect what the company wants the public to hear rather than the truth? The truth is the lid does not work as promised and it seems to be a common problem.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Update Nov 22 2020. KitchenAid did not contact us but replaced the kettle for free, within the… Read more