Klook Travel Questions & Answers
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I couldn't put the accurate arrival time for the rental car. After booking, it seems not to allow me to change the time. Also, they didn't recognise my flight number. I called the rental car store a couple of times, they don't pick up phones. How to change the arrival time.
Dear Sugar, Sorry to hear that. Can you share with us your booking confirmation and I'll look into this asap? Yours truly - Iki P.
Klook like taking your money then a trip gets cancelled good luck receiving a refund !!!!
Hi Andrew, Thank you for sharing your experience, this is very concerning for us to read and we regret that you are encountering this issue. Would you be able to provide us with more details via [https://s.klook.com/mzx66o] so we can pull out your records of your correspondences and get back to you? Yours truly - Iki P.
I want to book car rental under Klook but after reviewing all the bad comments, I'm having second thoughts.
Yeah, better to do that in another provider, safe one...
Dear Fran, We appreciate you taking your time to provide a feedback on our service. Your feedback is important to us, and we understand the significance of ensuring a positive experience for our customers.
We apologize if the negative comments you have come across have caused you to hesitate in booking with us. We take all feedback seriously and continuously strive to improve our services based on customer experiences.
Please rest assured that we are committed to providing reliable and quality car rental services to our customers. We work closely with our partners to ensure that all vehicles meet safety standards and are well-maintained for a comfortable and enjoyable rental experience.
Yours truly - Iki P.
Did you know Klook is a Chinese company based in China? If I knew this earlier I would have not shared my credit card and other details with them. external link
It seems 95+% of reviews are "incentivised" and they tend to be just... glowing. If you removed all these from the score - what would be the actual, REAL score? One star ⭐ ... or maybe 1.5 ⭐ ?
If you are after a car hire in NZ you may be interested in reading a review of Car Trawler, which is a middle party involved. It is... a shocking 1.2⭐. https://www.productreview.com.au/listings/car-trawler
Motel address again please
All solved
Hey Marcel! Thank you for choosing Klook and taking the time to leave us a valuable review. We are pleased to know that you had an unforgettable experience with us. Your kind words are much appreciated and we are glad to have helped you during your trip! Best Regards, Wai Lun
how do I purchase a disney express pass
what is the process of booking rental car in Sapporo Japan?
Hello John T., Thank you so much for using our service and leaving us a comment. For your inquiry, you may visit https://www.klook.com/car-rentals/?spm=Home.CategoryBar_L2_LIST&clickId=a693ab84d9 to choose your preferred car rental options and packages on our platform, and if you have further questions to ask, please feel free to contact us via https://s.klook.com/mzx66o we will contact you once we receive your message.
Wish we will deliver you a joyful travel experience soon.
Warm regards, Andi L.
Thanks for your prompt response. What happen after i have completed the payment?
Hello John T., Thank you for your kind response. About your inquiry, we would like to remind you that each local merchant has a different booking confirmation process and timeline they apply. In order to deliver you the most comprehensive service experience, please kindly contact us via https://s.klook.com/mzx66o and we will reply to you once we receive your message regarding the car rental products you would like to inquire about.
Thank you again for your support and understanding.
Warm regards, Andi L.
I am an Australian with an Australian drivers licence. I want to hire a car in Sardinia. I was looking at your conditions and want to make sure I understand correctly. I have to somehow get my Australian drivers licence translated into Italian by some Italian transport authority? I have never seen such a requirement before. I will obviously have a passport as well.
Hello Will Thank you for your enquiry related to car rental in Italy. Requirement varies from each country and usually is it always good to have a translated copy by the right authority to ease the rental and paper work process. Sincere apology as Klook has limited car rental services at Italy. We have shared your feedback within our team and and we'll keep improving ourselves. Cheers Jenny K
Going to Bangkok for a day at end June and need Baht (in coins or notes) - where is best place to get these, at airport?
Hello Donna, Thai Baht exchange are available at the airport, however all are in notes only. Happy travel !!! Cheers Jenny K
My question is about Car hire in the UK, I have booked and paid for car hire for 2 months through Klook, just to travel around the UK only. Just read what is required Passport, Drivers License, all OK. Can also supply a Doctors Medical Certificate to drive. Age is the question it says 70, but I'm 73 is this an issue. I have already planned accommodation and to visit Family. Please advise. David H
Hi David H. Thank you for taking the time to write in to us. Would you be able to give us a few more details of your booking by clicking to this link https://s.klook.com/mzx66o so we can look into this for you?
We appreciate your kind patience and hope to hear from you soon!
Sincerely Micole H.
Hello, I cannot find your contact number or email address. I paid $621.25 a few weeks ago to Klook Travel Melbourne for a car hire booking but I cannot find the confirmation email. I also cannot log into my account because it does not recognise my email or send me a phone verification number. I dont have any booking number or details. I only have my credit card statement showing that you charged me. How can I call you or can you please contact me?
Hi Paul D, Thank you for taking the time to write to us about your experience! it is regrettable that things weren't up to your expectations during your booking with us. Would you be able to give us a few more details of your booking by clicking to this link https://s.klook.com/mzx66o so we can look into this for you?
We appreciate your kind support towards us and we hope to be able to provide you with a better experience on your next booking with us.
Sincerely Jenny K
Hi, you guys invites me to write a review and says will pay $5 credit in exchange. When and how are you going to redeem your promises? Your customer service people seem like they don’t know anything about it and I am done with repeating myself 10 times for canned messages.
Hi Diddy, thank you for taking the time to reach out to us. We are sorry to know that you had not receive the reward. We hope that you could reach out to us and provide us with more information via the link (https://s.klook.com/mzx66o) so we can help you to check further. Thank you for your kind understanding. Best regards, Chris C.
Thanks Chris, problem solved.
Thank you Diddy for your message. We look forward to serve you again on your next travel adventure
Cheers Jenny K
I made a booking (and paid..) for a car that's supposed to be supplied by Enterprise Rent A Car. Problem is they've never heard of such a booking, never heard of my name, and don't recognise your confirmation number. Also, you don't provide any phone number I can call, your online chat systematically returns an error, and you're not answering my requests for help posted on your online form. Are you a real company or is this all just a scam?
Dear Anthony, thank you for choosing Klook and taking time to leave us a review. We are sincerely sorry to hear that the booking you have booked was not fulfilled. We understand the frustration from what has happened and this is not the kind of experience that we wish you to have with us. Please kindly understand that we will need more details in order to check further to assist you. Kindly provide us with your booking number so that we can look into this further. Your kind understanding is greatly appreciated and we do hope to serve you better in future! Thank you. Best regards, Cherie.
Booking reference ID: SMT984015
Hello Anthony, Thank you for taking the time to let us know of your booking experience related to your car rental at Queenstown. Appreciate your reply for updating us on your Booking ID. Rest assured, one of our specialist has been in touch with you for follow up actions. Please always share your feedback with us; this is how we keep learning and improving.
We appreciate your support and understanding.
Thank you
Cheers Jenny K
My husband & I would like to hire a car from Klook in September 2023. My husband is 84 and I am 78. How do we get round age issue
Dear Marion, we understand that you have enquiries regarding our car rental service. Please do not hesitate to reach out to our customer support team via our chat support for this matter and we will assist you accordingly. Hope to hear from you soon!
Don’t book from them they will not provide good service and rob your money
Good morning,
my booking reference ID is 4449770434 Tammy Mason [Email Removed] I have booked car hire via your website which i need to cancel due to change of travel dates.
I have called Launceston Airport and cancelled booking directly with 3rd party, however to get a refund i will need confirmation directly from klook. i have tried to cancel on your website unable to cancel as booking is showing as not confirmed yet. could i ask if this could be cancelled as soon as possible. your website shows if not cancelled by 5th July which is tomorrow there will be a fee payable.
Kind regards Tammy
Dear Tammy Mason, Thank you for choosing Klook and taking time to leave us a review. Kindly note that our specialist will be in touch with you for follow up actions. Please check your email from us. We truly understand that to receive professional service is a crucial part of a great holiday experience. Your patience and understanding will be much appreciated. Thank you! From Klook Review Team
Could you please check on my Cairns foodie tour booking? I've already paid Klook for it but have yet to receive confirmation of booking. The operator has not received the booking and it is about to book out for that day. I've tried to reach Klook on chat and emails (query# 5353014 and 5351989) and have yet to hear back. Many thanks.
Dear Customer, Thank you for choosing Klook and taking time to leave us a review. We're sorry to hear about the experience you are having. Please kindly note that we received your queries. Our specialist will be in touch with you for follow up actions. We truly understand that to receive professional service is a crucial part of a great holiday experience. We appreciate your kind understanding and cooperation. Thank you!
Hi there, I booked a 7S car via your platform and found out that the confirmation didn't mention anything about a 7S! I contacted the rental company directly via the contact details provided in my booking confirmation and was advised that they didn't have availability of a 7S for the dates I had selected and they couldn't assist me further as the booking was done via a third party. I have since successfully cancelled the booking but not sure how long it takes for the refund to be processed and the money to be back in my account as I would like to make a new booking with a different car rental company!
Dear Emmanuel, Thank you for choosing Klook and also for leaving this review We are sorry for the inconvenience you encountered with our service and truly understand your disappointment. In order to better understand the situation, kindly provide us your booking number so that we can look into this further.
As we do hope to serve you better in the future, please reach out to us through chat by login in with Klook App or accessing the Help Center/Booking Page at external link for further assistance.
Your sincere understanding and patience are highly appreciated. From Klook Customer Review Team
I bought 2 tickets to see a show at the Opera house in October and all I have is a voucher to hand in to the box office. No seat numbers on the ticket. I’m concerned
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