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3 reviews
Customer123
Customer123
 

Waste of money – Didn’t last a day. Set it up over my son’s kiddy pool to keep him out of the sun. Plastic joiners broke at the first sign of a gust of wind. Flimsy and cheap main frame. One of the poles were wrong. Got 3 of one and 5 of another as well. Made do with it. Tied all the supports down but after setting up and giving it a little test nudge I didn’t have high hopes for the product. Wouldn’t waste your money on it folks.

Purchased in at Kmart for $59.

Kmart
Kmart    

Hi there, thanks for reaching out and we're sorry to hear of your experience with your purchase. Please return to your local Kmart store with your receipt and gazebo, a member of our team will be able to advise you on your refund or replacement. If you’d like to discuss this further, please contact our Customer Service team via 1800 124 125 or external link .

Jennifer
JenniferNSW
 

Won’t last – I brought this item about 2 weeks ago for some extra shade in my backyard, had some heavy wind and the white tubular connections have snapped rendering this product totally useless, did not keep the receipt as I thought it would last and now I can’t return this product to store. Will not buy again will now buy one with a bit more money that will withstand some wind.

Purchased in at Kmart for $59.

Ease of Use
Kmart
Kmart    

Hi there, thanks for reaching out and we're sorry to hear of your experience with your purchase. Please return to your local Kmart store, our team will be able to advise you on your refund. The store can accept any one of the following proof of purchase documents to facilitate the return: • The Kmart register receipt, however, you may provide a clear photo of the full Kmart register receipt, which must include the barcode; • Online Tax Invoice; • Online proof of purchase can also include Zip, Aferpay, Paypal statements etc.; • Financial statement such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required). • Flybuys statement You can take the gazebo back to the store along with your your proof of purchase for assessment and refund or replacement. Without any proof of purchase the store may provide you with an exchange or exchange voucher for the current scanning price of the item. Hope this helps

George Z
George ZVIC26 posts
  Verified

Flimsy and hard to put up – This was the last product available in stock at my local Kmart. I took a chance on it, but the $59 price tag should have raised some flags. The materials are flimsy and won't last long outside in the wind or rain. Tubular pieces need to be put together (lots of them) and you then need at least 2 people to put it up. The material is a white polypropylene, which will provide some cover, but even with the pegs and guy ropes in place, it looked like it would collapse in a strong breeze or gust of wind. Powder-coated tubing is not very robust and looks like it cannot provide enough support. The connecting brackets are made of some type of nylon or plastic. While it did last the day, I did get one day's use out of it, so for $59, I doubt I could have hired something to do the same job. I've decided to donate it to a local sports group as the packaging clearly states that if you break the security seal, you cannot return it unless it has a fault.

Kmart
Kmart    

Apologies for the disappointment caused George, we will share your feedback with our team so we can improve the quality of our product. If you'd like to discuss this further, please share your details here external link  or call us on 1800 124 125.

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