K.M.Smith Funeral Directors

We recently used K.M.Smith in Wynnum for the funeral of my late mother and found them to be fantastic. Hanna, who helped us with the arrangements, is a wonderful and compassionate lady and very easy to talk to and listen to your wishes. Her celebrant, Wendy, delivered a beautiful service that my mum would've been very pleased with. I thoroughly recommend K.M.Smith funerals.

Russell from Goodna was very professional and patient with me as I was a mess. His advice and guidance made all the difference. The little church service and funeral (back at our previous suburb on the other side of town) was just beautiful - I came away from the day feeling so happy that Mum had such a wonderful send off. They were spot on with… Read more

everything. I never thought I would enjoy a funeral much less one for my Mum. They are definitely a very professional service who made the whole process a lot easier at a very sad time. I highly recommend Russell and KM Smith Funerals.

Kenmore Branch – Michael and his team from KM Smith at Kenmore handled the funerals of both my parents. He made the process easy to deal with and was very professional and compassionate. The services were lovely and everything well executed. He was happy to arrange all our requests and we were very satisfied with how it all went. I would certainly recommend this team to handle matters when it can be an overwhelming time.

Amazing – I am sorry these people weren't in a position to actually utilise the services of K.M.Smith. I lost my son at 29 years old. Alex, at Bowen Hills guided me through all parts of the service so I could have my son remembered as he was. A beautiful star, shining bright. Thank you all, and especially you Alex.

Second experience and could not have asked for more – When my Mum passed recently I called KM Smith as they had looked after my Dad's funeral 12 years ago and were amazing. From the first call we were treated so kindly and KM Smith took care of everything. We dealt with Angela at the Arana Hills location and she was so kind and caring and helpful above and beyond. Everyone we dealt with at KM Smith… Read more

looked after us. There was no upselling, or pushing, no pressure. We were given choices and time to process everything. I am so glad we went back to KM Smith again and would highly recommend them to anyone during the difficult time of planning a funeral.

Disrespectful – I had the CEO return my call after 2 messages left. I was told by a friend that they could assist with payment of funerals. The receptionist I left a message with 2 days ago also advised they could. But when the CEO rang me thus morning, I was questioned as to who told me this information and where did they get that information from. I don't know… Read more

where they got that information from. So as I am on disability pension and want to fulfil my mums wishes, and if I have to pay a minimum of $4500, I want to know how this is justified, not just on this occasion but to ANY trade. The CEO didn't want to answer my questions and was rude, disrespectful claiming they only provide high quality service. What's high quality service!!!! The CEO didn't even obtain any detailed information from me to provide a quote. All I mentioned was what I will be doing and this wasn't even in detail. The CEO chose to ring me whilst she was driving, so can't use that as an excuse. I thought one would wait till they are in the office. To me, it's all about money.

Greedy – KM Smith refused to let me supply coffins for my wife and I pre paid funeral. The coffins would be supplied by a Australian Coffin Maker, I have been advised that I would save 4,000. I appears KM Smith don’t give a hoot for two seniors trying to save some money they appear to want toground the last cent out of us. The coffins supplied pass all Work PlaceHealth and Safety Standards.

Avoid : k m smith funeral directors! – I herd k m smith funerals were good so done my mums funeral through them I paid in full straight away for the funeral and a light lunch afterwards for 50 ppl at a cost of $9500+ and all was well until day after the funeral then [Name Removed] from k m smith Wynnum called me and said I owe them more money for the light lunch as they r saying they… Read more

head counted 70 ppl for the light lunch, I disputed this str8 away as it was no accurate and I had already paid for all the food and there was still leftovers in which I was not aloud to take home afterwards, so it's not as though they did make extra food anyway because they did not have to as under 50 ppl attended the light lunch, he then says but we head counted at the chapel for the funeral and there was 80, I said yes you are correct but atleast 20 of them where work colleges and had to go back to work str8 away and family members had a 6 hr drive home so left after the service str8 away. And to make things worse instead of letting ppl Greeve for a few days after the funeral the account was sent the very next day after my mums funeral just telling me the amount and when it was due, I have since spoken to k m smith again today in which they don't really care and have just said the account must be paid, it's a money grab from them and my 2 grandparents wanted to do there funerals plans through them as they liked the service but have since said no way as its a company that loves just robbing from grieving familys even when it's not true! Rude and greedy, I'm happy to pay all my bills but I'm not going to let a company try and get over $160 out of me when it's not true! I'm happy to pay my bills but I'm not letting ppl rob from me at this time even though I'm grieving.

DO NOT USE, K M SMITH funeral directors they will kick you when you are at your lowest and won't help but instead just say that's the bill pay it!