Simplicity Funerals

Grace from Simplicity Funerals at Kallangur, was a lovely lady who helped us through a very sad and emotional time. Grace made the whole process easy on the family and facilitated our requests in a seamless and professional manner. Would highly recommend Grace and her team without hesitation.

Alexander Maher from Simplicity Funerals was wonderful to deal with. He went above and beyond his role to ensure every detail was executed impeccably.

My step-father chose Simplicity Funerals in Kelmscott for his funeral. Special thanks to Michelle and celebrant Tania for going above and beyond to make the service special for all of us. The whole team was lovely at every point of contact. Based on our experience, I would highly recommend Simplicity Funerals Kelmscott.

Zero stars Simplicity. I engaged Simplicity to collect and hold my late father after he passed away on 10 July 2025, late in the evening. They picked him up with no issues, but when I rang on the Friday afternoon to get pricing for holding him, I was told it was too late in the day and no one could quote me as “was not her job” I then… Read more

appointed a funeral director (not Simplicity) who tried repeatedly to obtain an invoice. Simplicity promised to send one—but after multiple calls and emails over two weeks, nothing arrived, and we received zero replies.

I called again today and was told they will not deal directly with me, and that only the funeral director could communicate with them. This has delayed finalising the account. My father’s funeral has now happened and he’s been cremated—but the person on the phone didn’t even know, asking me when the service was planned.

This lack of transparent, responsive communication has added to my anxiety during an already difficult time. Families deserve prompt, clear billing and respect—especially in grief

Simplicity Funerals in Joondalup conducted an outstanding service on 10 February 2025 for our late son, David Rene Altorfer. Their commitment and professionalism to a quality outcome were exceptional. The funeral director and coordinator, Donna Foster, was very professional and highly competent; nothing was too much trouble. So was our celebrant,… Read more

Harvey Deegan, who delivered an informative and professional tribute. This review wouldn't be complete without including the technical people who created a fabulous streaming presentation which showcased David's life. Rebecca, the receptionist, was very efficient and empathetic. The ongoing communication from Simplicity Funerals has been excellent, keeping us reassured and informed every step of the way. Thank you so much. With kind regards, Elizabeth, Rene, Ben and Alex

Review for Simplicity Funerals We would like to express our sincere gratitude to Simplicity Funerals for their exceptional care and professionalism throughout the entire funeral process. From the initial arrangements to the service itself, everything was handled with dignity, compassion, and attention to detail. We were particularly impressed by… Read more

the beautiful photo tribute and the thoughtful selection of music, which perfectly reflected and honored our loved one’s memory. The day ran smoothly, allowing us to focus on remembering and celebrating their life without worry.

Your team’s kindness and efficiency made a difficult time a little easier, and we truly appreciate the support you provided. Thank you again for delivering a service that was both meaningful and seamless.

Warm regards Steve pegg

WARNING!! DO NOT USE SIMPLICITY FUNERALS!!!!!!! – DO NOT USE SIMPLICITY FUNERALS!!! Our zoom call timed out, apparently because they use the free version. Waited for long periods while forms were filled out. My experience of other funeral homes is they take the details and fill forms out later. Had to request numerous times to see other flowers, not just go with the ones our funeral director… Read more

wanted us to go with. We had to deal with video streaming company and printing company ourselves, numerous tries to get funeral director to ring me back. Did receive a text to say she would contact me asap... still waiting. Call never came. On the day of the funeral, they left the cross and mums photograph at the funeral home in Melton, so it was later in the mass when it finally arrived and could be placed on mum's coffin. Catholic pall was misplaced, so they used other cloth instead. Seemed to have a bit of difficulty at computer to start photo tribute. Livestream was appalling. Eulogy could not be understood, unable to attach sample, audio and visual out of sync, feedback painful ... When I contacted vividstream afterwards, they edited it and the version on is much better, but we were cheated of watching Mum's funeral live. No apology for any of the disrespectful way funeral and live stream were handled. DO NOT USE SIMPLICITY FUNERALS!

Wonderful service – We couldn't be more grateful for the wonderful service we received from Michelle at Simplicity Funerals in Toukley and the Celebrant arranged Lachlan, for my brother's funeral. The nature of his death at only 36 years-old was very sensitive and they handled it with the most genuine sensitivity and care. They both took a lot of time with us,… Read more

getting to know our needs and importantly, getting to know the person that he was. We had so many compliments on the day as among the most beautiful services they had been to and we had actually chosen one of the cheaper packages of the options available. We are so thankful for being able to give my brother the send-off that he deserved.

Wonderful service – My husband passed away christmas day 25/12/24 . It was an overwhelming task of planning the funeral with no idea how to begin. Losing a loved one is a tough. Thank you to the beautiful staff at Simplicity Funeral Kallangur specially Funeral Director Peta. She is wonderful, caring, helpful, understanding, and professionalism. And Wendy the… Read more

celebrant she's a lovely lady. Overall the funeral service yesterday was great. The simplicity funeral team are amazing.

Marissa wife of late husband James Williams.

Frustrating – Wanted a prepaid funeral Made arrangements time to come to friends home 2pm I drove20ks when arrived 12 get call Sick have to cancel she will ring next morning reschedule Four days later still waiting on call A call or txt would have been nice Not reliable Now have reliable Funeral Home and cheaper

Amazing – I have nothing but nice things to say about simplicity funerals from Logan central. They were caring, helpful and understanding. Had my mother’s funeral with them recently and although we were under a time crunch with the service I think it was handled well and delicately. Thank you so much for making my mum’s send off memorable.

Very bad experience – Very dissatisfied with this company as we registered to view a funeral on line and it wasn't telecast. But they will play it again in an hour they tell us. Like that is ok! You would think they would check to ensure everything was working prior. His poor parents who are interstate. Wonder how that is going to effect them as they are in their 90s Guess at least we get an opportunity to view it eventually

As wonderful as a funeral could be – Losing a loved one is tough. Ray from Simplicity Funerals Logan Central/Beenleigh is outstanding. He is genuinely compassionate, helpful, kind, hard working and listens carefully. He shows an interest in the family and provides all the necessary guidance to make it as easy and stress-free as is possible at an exceptionally difficult time of life. … Read more

Rod S., the celebrant chosen by Ray, was also easy to get along with, cared about the family, and was very confident, and welcoming of all, with his delivery throughout the duration of the entire service.

Thank you for helping me sending off my dad, Noel, in the very best way. That day is forever etched in my memory in a loving and positive way.

From Nicole, daughter of Noel

Nothing but praise – The team at victor harbour simplicity Funerals were amazing the care and love given went above and beyond. At a time that is traumatic for anybody you really need help and support. we can not thank them enough.

Highly recommend Simplicity Funerals Canberra-Queanbeyan – I notice that people in Sydney and Melbourne have had bad experiences, but Cameron and the team in Queanbeyan/Canberra were great. They were very sensitive, explained everything clearly and took us through everything. Everything went really well and we're really grateful to Cameron and the team.

Great Service – Simplicity made it very easy , during what was a very stressful and emotional time for us. We dealt with Lorena who was so lovely and helpful. So friendly and easy to talk with. She was very timely in email and phone correspondence which was most impressive. At the funeral they took care with dignity and respect for my late mum. Thank you Lorena and Simplicity Funerals

Funeral Home – Thank you to the BEAUTIFUL staff at Simplicity Funerals. Especially Carol Smithson. Who has guided me through my Husband's Cremation and who has dealt with my questions and text messages over the last two weeks. With absolutely kindness.

Made an awful time even worse and much more stressful than it ever should have been – Apart from the quoted price significantly inflating overnight, the funeral director went MIA for long periods of time (days at one point), did not return calls, did the complete opposite to direction given for critical items (e.g. secured the WRONG plot then sent me to the wrong cemetery to fix it myself), AND I had to manage the whole process… Read more

myself (I had to ask for her supplier contact details so I can arrange arrange for photos, music AND had to manage her to finalize critical arrangements. Would NEVER recommend them to handle ANYONE's loved one's funeral. COMPLETELY useless and incompetent!!

Most traumatic experience of my life. They are totally incompetent, full of excuses and don't accept responsibility – Shocked and disapointed, Avoid the heart ache and go elsewhere.

Horrible ignorant Staff - very rude ! – I used this Company for my Dads Funeral 16 years ago - very average - same again when my dear Mum passed away 6 years ago the Staff were in a rush -quite rude - never again !

A Very Sad Day – I would like to share my experience regarding the passing of my best friends Beloved sister . On meeting up with Simplicity Funerals and seeking advice on what to do was overwhelming To say the least. Not only have you lost your sister, way too young, but now you must organise her funeral. All seemed to be going well until the terrible day of… Read more

saying goodbye .

On the day of our family gathering, which was extremely upsetting enough, only to have issues with music and photo display on the day of the viewing of our beloved daughter, sister and mum.

My friend was told by one of the employees that he would be more than happy to do both, the music and coordinate the pictures to take pressure of the rest of the family. On the day we all thought this was organised, only to find it was NOT. On the day whilst my sister was in her open casket the employee was in the corner huffing and puffing about not being able to do either, something wrong with connections etc. He was making noises in the corner and being very disrespectful to the rest of the family trying to Mourn .

Of course, this made things even more unbearable than it should have been and a sad day turned into an even sadder day.

What I am trying to say is that when you go through and book a funeral, please, please make sure everything will go to plan as this is a precious time you can not do a replay on It.

Simply Appalling – We organised a viewing package for my sister. After several visits to simplicity Joondalup the funeral organiser or whatever his title is assured me that if I put the songs and photos on a USB he would play them on the day. I asked him 4 times if he would do this for us. Yes he replied each time. On the day 5 minutes after we arrived he said that… Read more

he was having trouble with the photos. Then 5 minutes later he informed me that he couldn’t do the music for us as he was on his own and had to answer the phones! Panic set in. We had no plan b. The day was upsetting and stressful enough. We had the viewing and I stood at the front ready to address family and friends. This guy was at the back of the chapel moving equipment around and making a lot of noise. I waited for 10 minutes then approached him and asked what was going on? He raised his voice and said rudely Im trying to sort this out and I am on the phone to New Zealand about the internet. I had to walk away as this was no time for an argument. We found Hallelujah by Leonard Cohen on my phone which was my sisters favourite song and played it. It wasn’t loud enough but we had no other choice. Had we known we had to pay more for compassion respect and good manners on the day we would have. Simply disgraceful. I emailed my complaint to the area manager 4 times over 7 days before he acknowledged it. Then I phoned twice and left a voicemail. He called me much later in the day and told me that we had got what we paid for! Simply disrespectful. We met with him and he said he would request the visual audio footage from the day. Surprise surprise the cameras stop where the viewing is. He can request some more footage but this will take time. Of course it will.

Unfortunately for us we don’t have the luxury of a second run of this and I feel cheated out of our lasts moments with my sister.

Simply Awful

Simpleton Funerals - go elsewhere – I wanted a simple memorial service when my father died; my brother wanted pomp and ceremony. He hired Simplicity Funerals. Our celebrant was fine. Our funeral director was not. At the initial meeting, my brother and I made it clear to the funeral director that we would not accompany the coffin to the hearse. Before we left the initial… Read more

meeting at the funeral home, I was given the account - was gobsmacked at the size of the bill. But I went home and paid the bill 100%. After I had done so, the funeral director rang and said she'd forgotten to add the charge for online streaming.

What happened after that was on the day of the service, held at a local RSL, while mourners were arriving, the coffin also arrived and had to be wheeled into place. The $350 wreath had been delivered earlier, and then needed to be put on the coffin.

On the order of service, the beginning song was 'Unforgettable' and the end song was 'Orinoko Flow' (Enya, Sail Away). In the middle would be the RSL tributes, The Last Post and Reveille.

As the ceremony was about to start, my brother came up and asked me which song needed to be played first. Uh, hello, we sent out the Order of Service the day before. Why is anybody asking now?

After the eulogy and some beautiful tributes, the RSL President came up to do his tribute. We heard The Last Post; unfortunately the funeral director forgot to put on Reveille, much to the annoyance of the RSL president running that bit of things. We had five minutes of silence while everybody formed a queue to throw poppies on Dad's coffin.

Mourners were then called upon to act as pall bearers and take he coffin to the hearse. Pall bearers were never discussed at the initial meeting. I feel like somebody has had a secret agenda, but I don't know who.

I'm so glad it's all over now.

In short, Dad's funeral (which should have been a simple memorial service) was disappointing, not to mention poorly-organised and very expensive.

I have since contacted the funeral director and asked her if Dad's cremation went ahead as planned (the form signed by the doctor around the time of death was running late), and asked if she would email me a copy. Sadly, no correspondence from her. I figure that now that the funeral is over, I am not worth an email.

The whole funeral was poorly coordinated No customer service . Over $8K paid in fees.

Incompetent Accounts – I paid 50% of my Father's funeral account via B-Pay two days before the funeral then the other 50% a few days after. I later requested a receipt but was told they don't issue them when paid via B-Pay. I was assured, after initially being told that they hadn't received the payment that they in fact had. Now, today, (6 weeks later) my elderly Mother received a letter from Simplicity saying we haven't paid the account!

Bad customer service bagged other company – Was getting price for a funeral for father inlaw only got in touch 3 companies One was way over prices for the same thing and Simplicity call to check if a price match or could discount a little bit As explained I had a another company with much better price in same area Being Golden Gate Funeral Simplicity said no that's the price and said… Read more

lucky if other company has done 3 funerals in total and was rude and left it at that would not use them even if they were lower than Golden Gate Funeral As the customers service from Golden Gate Funeral was 100%plus Nothing was too much for them Anthony was so good and when up and above what was called for there to help us with everything Price was so fair and gave a lot more but person from simplicity would not help at all and just bagged other companies And because death is a sad time and most funeral companies just ripping people off that that time But not Golden Gate Funeral Thanks Regards

They organised nothing – I had to organise a funeral without a body. Contacted simplicity and they were going to do it all. A few days later I kept getting from them that venues had canceled and they were waiting to hear. I ended up using my contacts to book a good venue but without any skin on the game managed to speak to a few function managers at large venues and there… Read more

was no ‘waiting to hear’. Celebrant said she hadn’t heard from them when I decided to call her directly. They told me they’d take care of the music and program but then the manager said they didn’t do that. Two days to the service and they’d done nothing. The manager told me I must have been confused about what they offered but they’d give me a free bunch of flowers for $1700. So I said you didn’t organise venue or catering or celebrant or program or music..... what exactly do you do? They said they got me in touch with printers! It was so stressful but I pulled the pin and saved $1700.

Simplicity Funerals Toukley. Fraudulent invoicing – Frank died 12 months ago and the full amount was paid In advance however Simplicity Toukley keeps demanding payment. Spoken with them many times and assured it is just an administration error but they have now on sold this fraudulent debt to a recovery company. An incompetent business causing endless grief to my family

Excellent Service – My mother passed recently and had the overwhelming task of planning the funeral with no idea how to begin. After calling a few places, who were exorbitantly expensive and my first impressions on the phone call were that I didn't want to deal with these people, most especially at this time when the grief was so raw, on a recommendation, I called… Read more

Simplicity.

They were lovely and decided to go with them. They offered to come to the house for the consultation, which I took them up on and very glad I did. They explained all of the options, the costs and didn't pressure me into making any decisions I didn't want to, and offered more than a few helpful suggestions.

The service was beautiful and respectful and every person that I dealt with was compassionate and caring, for which I am very grateful.

Despite being half the price of many other services, I didn't feel at all that I had to make any compromises and have absolutely no hesitation in recommending Simplicity.