Kogan KAL50U96VA (50")
VerifiedMPN: KAL50U96VA1 review
I purchased the above TV from Kogan and paid an installer $165 to program the channels. It worked for two weeks! Kogan replaced it with another exactly the same which took about ten days, back and forth! I paid the same installer another $150 to program the channels. It worked for two weeks! In both instances Kogan acknowledged the TV's were faulty! They state their policies do not cover the cost of the installer's fees even though the items they agreed were faulty! Their web site Kogan.com Customer Charter states: "These guarantees meant that you are entitled to a replacement or refund for a major fault and compensation for any reasonably foreseeable loss or damage." I have received my refund and now am looking for a credit only to use to purchase another product, not a cash refund, which hopefully just works. I will keep Product Review appeased of the results!
Purchased in .
I received communication from kogan who stated: "After raising the issue, we are able to offer you, as a gesture of goodwill, a $50.00 account credit. Please note that the coverage of our warranty does not include the installation cost of your unit. Rest assured that the unit will function as intended even without the installation."
Of course their assumption is totally incorrect as by their own admission both TV's were faulty! I spent $315 on installations of faulty products and I want full compensation!
Mr Kogan was quoted as saying in the media he refused to pay a hotel $20 for laundry on a $10 T Shirt! So Mr Kogan...'Do as I say not what I do" eh?
Off to VCAT for me and I will keep Product Review appraised!
I am done with private messages-I want everyone to read how disgusting your service really is and how inferior your products really are and I am off to VICAT.
I don't care of it takes a week or a year!!
Hi John, we regret that your experience was not as expected. As we are constantly striving to improve, your feedback is always appreciated. Furthermore, upon checking, we can confirm that one of our customer service team members sent you a response on 17/07. Please feel free to get back to them via email if you need further assistance. Thanks for your understanding and continued patience.
On my way to VICAT!
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Hi John, thanks for leaving your review. Please private message us your case reference number and order number so we can look into this for you.