Kogan Mobile Broadband

Kogan Mobile Broadband

 Verifiedkoganmobile.com.au
Kogan Mobile Broadband
3.7

83 reviews

PositivevsNegative
73% · 6114 · 17%

Value for Money
3.5
Transparency
3.6
Customer Service
3.5

Reviews

83 reviews
Kev
Kev
 

Problem Solved in Minutes

After many years of faultless service on yearly plan, I needed to use a one month voucher due finances. Was not clearly advised I wouldn't be able to return to yearly plan. A call to customer service, and the superb help from Marilum, had me back to annual. It is a quirk of their system that needs a customer service operator to cancel the auto recharge, so the annual voucher can be applied and give the recharge control back to the customer. The process took only minutes due to the polite and excellent service from Marilum. As usual, great product!
Value for Money
Transparency
Customer Service
Martin S.
Martin S.Metropolitan Adelaide, SA2 posts
 

Bangs for bucks

Vikish helped sort an issue that was my fault, so I am appreciative of his efforts to help. Impressive stuff
Graynurse
Graynurse2 posts
 

very good service

Very quick helpful service. Good understanding manner from Sushant. Checked speed as well.
Usually reliable. Very few dropouts. Same thing once before. Dealt with quickly. I am very happy with the service,
Dee
DeeMetropolitan Adelaide, SA2 posts
 

Customer service

Nus provided excellent customer service . Definitely an improvement on previous experiences. I managed to get through very quickly on the phone and my issue was fixed within 30 mins. The actual internet connection isn’t always reliable but I cannot fault the service I received today .
Value for Money
Transparency
Customer Service
Allistair
Allistair
 

Great service

Excellent service from Nus this morning. She took me through resetting my internet connection step by step and made it so easy and painless. Definitely deserves 5stars. Would recommend Kogan.
Justine 1
Justine 1
 

Great service, products and reliable internet connection!

I've been with this company a couple years and never had a problem, very quick to help and replace my modem, long warranty and reliable customer service. Today I am being served by Nus She has ordered and placed delivery for my new modem and is very helpful and called me back in time frame promised
ray russell
ray russell
 

router password reset

Dev helped me reset my router password. his advice was invaluable in getting my internet working again. We had lost the internet password on the bottom of the router and he advised me on how to reset it
Maddy
Maddy2 posts
 

Perfect service

Nus offered great service, was quick and efficient with fixing my billing issue. Everyone was clear and easy to understand, with crystal clear connection. Thank you Kogan for world class training of your employees!
Value for Money
Transparency
Customer Service
Richard N
Richard NSouth East Queensland, QLD
 

All good all the way

Everything great. Hassle free from ordering service through installation setup and operating. Nus very helpful on help service. Internet has been no problems and speed is good. Price also very competitive.
Brianna
Brianna2 posts
 

Excellent service

Excellent service and nusrat was very friendly and helpful to talk to. Highly recommended to other people. Speeds are great and connection is fast. Highly recommended to anyone wanting quick and easy service
Hayley
Hayley
 

Great help!

Had an internet issue solved within a few minutes thanks to a great team
Was very helpful I could not fault it at any point
Most useful company I’ve used! A
Hannah T.
Hannah T.Greater Melbourne (Metropolitan), VIC4 posts
 

Good value and good customer support

Jainish was very helpful in changing address, the whole process only took a few minutes.
I have found Kogan NBN to be very reliable and great value for money. The service is run through Vodaphone.
Rich
Rich
 

Smooth operation and excellent customer service

The mobile Broadband covered me perfectly for four months without the need for a longer contract. Set-up was easy and there were no problems throughout the service. When my billing ran over in the last month, their email notification made this clear and I was able to call and arrange a refund quickly with the friendly and helpful Nusrat in customer service
Leigh
Leigh2 posts
 

Didn’t think it was possible!

….to be this bad! How can these guys still exist? Customer Service is beyond appalling. In fact, it’s not appalling, because the only way it could be that was if it existed. No internet for 4 days now. Asked to wait 24hrs for a return call. Then after 24 hrs told it will be 48 hours. And we are still waiting. If we could report them for taking our money and not providing a service we would. In a competitive market, go elsewhere.
Kogan
Kogan   DM   
More
Mark8818
Mark8818Castle Hill3 posts
 

Review

Prompt service. Very helpful . Internet works well. Tapas was friendly and helpful. Would prefer to have it noted as Kogan internet in my cc statement. Just filling up words now.

Questions & Answers

No questions yet

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.