Having written a bad review about Optus home wireless broadband in the past, I thought I should compliment Kogan. I've had Kogan wireless broadband at home for about 16 months. It's about a third the price of my previous useless Optus wireless broadband and so far is close to perfect. Good work Kogan!
Great service Broadband
Very reliable, great prices and good speeds. The only problem i have a few times a week the Internet drops out but this is not the fault of Kogan this is the fault of the NBN.
Kogan broadband beats the hell out of my old Telco company which was Telstra which told me I had to turn my microwave off if I wanted to use my Internet.
usable at in evenings ridiculous
I cannot describe how bad it is. If you wish to use your mobile Internet between 6 o’clock and 10 o’clock of an evening I hope you got a lot of time on your hands and patience
I purchased a 12 mth 40 gig mobile with unlimited national calls and sms on sale for $312. Really good value. On a previous plan they increased my quota by 25% for free and without notification. I thought that was cool. I've no complaints about customer service. The only down side is u have to purchase credit to call overseas and the roaming charges are expensive. Other than that a good service all round.
Faulty sim card despite being replaced. Unhelpful call centre
Stay away from Kogan mobile. I bought two sim cards and after failing to activate them, reached out to the contact centre for over an hour and a day later only to be informed the sim cards are faulty. Received only one sim card replacement today and guess what? Faulty too!!! Ended up with no working Sim and wasted vouchers.
- Verified customer
I’m very happy. Kogan is the only company that rewards existing customers. Twice I got an SMS letting know know I got an extra 5GB for free. No catches! I will keep on coming back.
Internet speeds slow.. But awesome customer service
Got the gold nbn100 unlimited deal.. was unable to get speeds over 30mbps the first 3 weeks
Called every week and customer service was awesome they did their best to help over the next few weeks, even sent out their free modem to double check.. nothing worked and kogan then charged me 2 months worth of service only after 3.5 weeks?? they disconnected due to non payment and promised they'd do their best to get me the service, but only after I paid for a premium service that I did not get.
Guys over the phone were awesome and did their best, but even they knew they could only do so much. Kogan run off the Vodafone network, so if you're in an area where Vodafone is bad, then chances are Kogan won't work for you either.
- Verified customer
Kogan is generous with their data limits and low cost. While on VOdafone network, my area suffers from weak 4G signal but 3G is ok. The data was easy to order and the SIM came quick and free in the post. Activation was smooth however you'll need a form of ID for their online database to verify. The service is consistent and I did not notice much service deterioration during the evening peak. I would recommend kogan for price conscious users, those who need lots of data and live in the urban/dense population where there is stronger reception.
Kogan Mobile data - better than some, still not the best
I swapped from Amaysim after realising that the change by Amaysim to auto-renew a fixed price, prepaid mobile account every 28 days rather than every 30 days means you pay your account 13 times every year, rather than 12 times.
Kogan Internet is provided by Vodaphone and, in my area at least, they are as good as Telstra or Optus.
I selected a large data plan (17 GB), which cost $37/month, but ran out of data in the first month. With streaming now a major part of the online experience, Internet Providers need to become much more generous w...ith their data allowances. I renewed early and swapped to a 32 GB plan, which costs $50/month. I should have researched more before making the change, because I have subsequently discovered another provider offering 50 GB/month for the same price (Ovo). At least I'm not locked into a contract, so ai will swap again if data allowance continues to be a problem.
Happy With The Service
Great mobile broadband - fast fast fast Its over 50mbps most of the time and completely beats by home broadband. I use it on the road and as a back up for any home outages. I would like to use it permanently but that would cost too much. Its good!
Good Download Speeds
I get good consistent download speeds with Kogan but they don't have as many towers as some of the others. At home - its great and I get ~50mbps but I can lose signal enrireling in the city especially on the train. Good speeds if you are in the right area!
Cheap to test out
Kogan often run really excellent special to try them out - I am currently flying between states so need to use a mobile Wifi and I have their 23GB sim in it right now. Super convenient and excellent value. Cheap to start with (gets dear if you stay one past the first month)
Good Speed In Cities OK in Country
I get really decent download speeds in the Melbourne but recently spent time in Brisbane and regional Queensland and found it reverted to 3G a lot in the country areas. City speeds however are excellent so I think this is more of a city prefered network.
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