Kogan Mobile Broadband

Kogan Mobile Deals – I purchased a mobile service with Kogan about 8-10 years ago and I haven't looked back, I told a few family members and friends about Kogan phone deals, all of them are so happy. Staff are very polite and ready to help with any information you require. No company can beat Kogan for quality and price. Show reply

Problem Solved in Minutes – After many years of faultless service on yearly plan, I needed to use a one month voucher due finances. Was not clearly advised I wouldn't be able to return to yearly plan. A call to customer service, and the superb help from Marilum, had me back to annual. It is a quirk of their system that needs a customer service operator to cancel the auto… Read more

recharge, so the annual voucher can be applied and give the recharge control back to the customer. The process took only minutes due to the polite and excellent service from Marilum. As usual, great product!

very good service – Very quick helpful service. Good understanding manner from Sushant. Checked speed as well. Usually reliable. Very few dropouts. Same thing once before. Dealt with quickly. I am very happy with the service,

Customer service – Nus provided excellent customer service . Definitely an improvement on previous experiences. I managed to get through very quickly on the phone and my issue was fixed within 30 mins. The actual internet connection isn’t always reliable but I cannot fault the service I received today . Show details

router password reset – Dev helped me reset my router password. his advice was invaluable in getting my internet working again. We had lost the internet password on the bottom of the router and he advised me on how to reset it

Great service – Excellent service from Nus this morning. She took me through resetting my internet connection step by step and made it so easy and painless. Definitely deserves 5stars. Would recommend Kogan.

Great service, products and reliable internet connection! – I've been with this company a couple years and never had a problem, very quick to help and replace my modem, long warranty and reliable customer service. Today I am being served by Nus She has ordered and placed delivery for my new modem and is very helpful and called me back in time frame promised

Didn’t think it was possible! – ….to be this bad! How can these guys still exist? Customer Service is beyond appalling. In fact, it’s not appalling, because the only way it could be that was if it existed. No internet for 4 days now. Asked to wait 24hrs for a return call. Then after 24 hrs told it will be 48 hours. And we are still waiting. If we could report them for taking our money and not providing a service we would. In a competitive market, go elsewhere.

Perfect service – Nus offered great service, was quick and efficient with fixing my billing issue. Everyone was clear and easy to understand, with crystal clear connection. Thank you Kogan for world class training of your employees!

All good all the way – Everything great. Hassle free from ordering service through installation setup and operating. Nus very helpful on help service. Internet has been no problems and speed is good. Price also very competitive.

Excellent service – Excellent service and nusrat was very friendly and helpful to talk to. Highly recommended to other people. Speeds are great and connection is fast. Highly recommended to anyone wanting quick and easy service

Great help! – Had an internet issue solved within a few minutes thanks to a great team Was very helpful I could not fault it at any point Most useful company I’ve used! A

Good value and good customer support – Jainish was very helpful in changing address, the whole process only took a few minutes. I have found Kogan NBN to be very reliable and great value for money. The service is run through Vodaphone.

Smooth operation and excellent customer service – The mobile Broadband covered me perfectly for four months without the need for a longer contract. Set-up was easy and there were no problems throughout the service. When my billing ran over in the last month, their email notification made this clear and I was able to call and arrange a refund quickly with the friendly and helpful Nusrat in customer service

Review – Prompt service. Very helpful . Internet works well. Tapas was friendly and helpful. Would prefer to have it noted as Kogan internet in my cc statement. Just filling up words now.

Loss of internet connection due to storm – Very pleased with Kogan's timely response to damaged connection and loss of Internet line and connection from fallen tree. Excellent service from the person on the ground who fixed the problem. Thank you to him and Kogan.

Fast & Reliable – Fast, flexible and reliable service. Thank-you Nusrat for getting our internet connected! Internet connection is paramount while working from home. I like that we get Qantas points when we pay for this service.

Great service – I was very impressed with the customer service assistance. I have found this service to be very efficient and reliable. I have had no issues with my connection or speed.

Yikes. 6 Months of patchy connections – Couldn't connect more than one device to my wifi for more than a week out of the entire 6 months I was with them. Out of the 10+ times I called support, only one person was able to fix the problem I was having- and didn't write it down for people to refer back to. Support service was ultimately useless and didn't listen to me- I kept repeating I… Read more

don't have any applicable ports to connect my laptop to my wifi/nbn box, but they kept repeating that I needed to try it.

Useless.

Low prices for low quality connection – Can't make Internet calls (e.g. with Whatsapp/Signal using this service), in Canberra (metropolitan area). Google pages take a long time to load, let alone the web pages themselves. Sometimes Internet times out. Pointless bulk buying their mobile data for a cheap price if it doesn't work. If you have the slightest concern that you won't have good… Read more

reception/have brick walls/ only a semi-decent connection with a different provider, do yourself a favour and assume Kogan won't cut it.

Great internet – Great phone service Abhi has been a great customer service representative Very helpful Fast internet Easy billing and payment options No lock in contracts Unlimited data No glitches Easy connection and options to change plans along the way

Highly competitive contract free SIM plans – Inclusion of all calls, texts and significant data amount at reasonable speed is a great feature to consider in addition to the ease of setting up an online account. Recommend selecting the annual plans rather then monthly which will save lots of money. The network coverage is through Vodafone although for technical support Vodafone cannot be… Read more

utilised.

Overall recommend this and believe it's a better option over amaysim, Lebara and similar with better routing of SMS to the destination and less error ratios for sub-leasing the Signal bands with other carriers.

computer couldn't find the modem – NBN technician turned up on time. Modem connected to iPhone and ipad but wouldn't connect to laptop or Samsung tablet. After 6 calls to customer service with no escalation of issue I had no option but to cancel the service the same day. Customer service were hard to understand and weren't helpful. Show details

Speed great! modum and service poor – Spent 3 days and countless hours trying to configure new Kogan modum. Gave up !!!then plugged in old Telstra modum, runs great!!! New Kogan modum sitting in garage unused.i wonder if I could get my money back? Speed good and cost of plan acceptable.

Kogan nbn is fast when its setup right. Their 365 day prepaid mobile is great, both use vodafone at cheaper rates – You need to check out kogan 365 day prepaid prices. They also have discount offers several times a year. You would be crazy to be paying month to month in this day and age, when you get unlimited calls plus the amount of data you pick at great set prices for the year. On the nbn, it took a while to fix my problem with the refund on time it wasnt working. All good now was refunded all but 1 month and its working great even with just fttn Show details ·  1

Very happy – very helpful service quick to fix a problem which was my connection in the house needed replacing and since all going has been fantastic. Very happy with my service all round

I’m glad I signed up for NBN – I haven’t had any issues with the internet - I am quite happy actually with the Kogan internet. I have my daughter to thank for this decision as she too is with Kogan.

Like many - unable to make contact with Kogan to cancel my internet service :( – Terrible, non-existent service. Been trying to make contact for a week with Kogan internet, to get the service cancelled. Their call centre has a message, indicating they are not taking calls due to Coronavirus. In order to cancel, their webpage indicates this can only be done via a call. So basically, no one can cancel! There is no email address,… Read more

nor is there a webpage form. I understand they are busy due to Coronavirus, but the reason people need to make contact now is for cancellations and relocations. If they can't take a call, at least have an online form. This will register the date the customer originally requested the cancellation at least! It is actual robbery, to continue taking payments, when the customer has requested the service be closed. Not good enough.

Use another company – I have been trying to call Kogan for two weeks. They sent me an email saying i had to update my credit card and would be charged extra. It is impossible to contact them. There are lots of people out of work due to COVID-19, Kogan - you should employ them.

Zero Customer Service Available – I've been trying to update my credit card details for the past week with no luck. Tried calling over 3 days and have sat on hold for over an hour each day, no luck. Emailed them numerous times, no response. Now I get an email saying that they may disconnect my service! Why they don't allow you to update your details online is insane!!! Show details

Rang 4 times this week and hung up on – Ringing endlessly. On hold for an hour and then hung up on... we are all working from home during this crisis and now our livelihoods are in jeopardy. This is unbelievable. How can a company operate like this? This is causing us all so much stress.

Internet down for over a week and unable to get through to their call centre – I have tried calling Kogan every day for a week now and every time I am on hold for approx. one hour to an hour and 15 minutes before the line dies. I am currently in a house of University students and we need internet to complete our course. We are all about to run out of our mobile data we have been using to hotspot and we are very concerned… Read more

about how we are going to complete our online assessments. If this is not fixed it will be putting our university degrees in jeopardy.

Please provide an alternative to your 1300 call line as this is CLEARLY NOT WORKING!

Kogan Internet – Connection is not too bad, ok to use. Time to time there will be a small internet drop out but it is negligible.  Show details