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Kogan Mobile Broadband

Kogan Mobile Broadband

3.8 from 49 reviews

Reviews

(8)
(32)
(5)
(1)
(3)
  • Value for Money
    3.2 (5)
  • Transparency
    3.7 (3)
  • Customer Service
    3.8 (4)
  • Adequate Speeds Yes (67%) · No (33%)


Bee

BeeSydney, NSW

  • 3 reviews

Kogan rocks!

published

Having written a bad review about Optus home wireless broadband in the past, I thought I should compliment Kogan. I've had Kogan wireless broadband at home for about 16 months. It's about a third the price of my previous useless Optus wireless broadband and so far is close to perfect. Good work Kogan!

Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers

Rubbish Internet Speed and Little to no Bars!

published

Extremely slow mobile internet speeds... To the point where you can't even use it. Paying money for a service that is pretty much useless. Poor reception. Yep you've lost a customer kogan.

Start DateJanuary 2017
1 comment
Kogan
Ross x.Kogan
Keith

Keith

  • 2 reviews

Great service Broadband

published

Very reliable, great prices and good speeds. The only problem i have a few times a week the Internet drops out but this is not the fault of Kogan this is the fault of the NBN.
Kogan broadband beats the hell out of my old Telco company which was Telstra which told me I had to turn my microwave off if I wanted to use my Internet.

Transparency
Customer Service
Value for Money
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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usable at in evenings ridiculous

published

I cannot describe how bad it is. If you wish to use your mobile Internet between 6 o’clock and 10 o’clock of an evening I hope you got a lot of time on your hands and patience

Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Kogan
Ross x.Kogan

jessiepaenga

jessiepaengaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Pretty Good

published

I purchased a 12 mth 40 gig mobile with unlimited national calls and sms on sale for $312. Really good value. On a previous plan they increased my quota by 25% for free and without notification. I thought that was cool. I've no complaints about customer service. The only down side is u have to purchase credit to call overseas and the roaming charges are expensive. Other than that a good service all round.

Transparency
Customer Service
Value for Money
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers

Symmy

SymmySydney, NSW

Faulty sim card despite being replaced. Unhelpful call centre

published

Stay away from Kogan mobile. I bought two sim cards and after failing to activate them, reached out to the contact centre for over an hour and a day later only to be informed the sim cards are faulty. Received only one sim card replacement today and guess what? Faulty too!!! Ended up with no working Sim and wasted vouchers.

Transparency
Customer Service
Value for Money
2 comments
Kogan
Ross x.Kogan
Symmy
Symmy

Still waiting on the faulty sim replacement which never arrive.


Ms vee

Ms veeVictoria

  • 15 reviews
  • 3 likes
  • Verified customer

Good company

published

I’m very happy. Kogan is the only company that rewards existing customers. Twice I got an SMS letting know know I got an extra 5GB for free. No catches! I will keep on coming back.

Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers

Internet speeds slow.. But awesome customer service

published

Got the gold nbn100 unlimited deal.. was unable to get speeds over 30mbps the first 3 weeks
Called every week and customer service was awesome they did their best to help over the next few weeks, even sent out their free modem to double check.. nothing worked and kogan then charged me 2 months worth of service only after 3.5 weeks?? they disconnected due to non payment and promised they'd do their best to get me the service, but only after I paid for a premium service that I did not get.
Guys over the phone were awesome and did their best, but even they knew they could only do so much. Kogan run off the Vodafone network, so if you're in an area where Vodafone is bad, then chances are Kogan won't work for you either.

Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Kogan
Ross x.Kogan
RUBAN

RUBANsydney

  • 5 reviews
  • 4 likes
  • Verified customer

Kogan Internet

published

Connection is not too bad, ok to use. Time to time there will be a small internet drop out but it is negligible.

Connection Type3G/4G Mobile Broadband
1 comment
Kogan
Ross x.Kogan
Lee

Leemelbourne

  • 8 reviews
  • 1 like
  • Verified customer

Good value

published

Kogan is generous with their data limits and low cost. While on VOdafone network, my area suffers from weak 4G signal but 3G is ok. The data was easy to order and the SIM came quick and free in the post. Activation was smooth however you'll need a form of ID for their online database to verify. The service is consistent and I did not notice much service deterioration during the evening peak. I would recommend kogan for price conscious users, those who need lots of data and live in the urban/dense population where there is stronger reception.

Connection Type3G/4G Mobile Broadband

James

JamesMelbourne

  • 6 reviews
  • 10 likes

Kogan Mobile data - better than some, still not the best

published
Connection Type3G/4G Mobile Broadband

Solocat52

Solocat52parkdale

  • 4 reviews
  • 1 like

Happy With The Service

published

Great mobile broadband - fast fast fast Its over 50mbps most of the time and completely beats by home broadband. I use it on the road and as a back up for any home outages. I would like to use it permanently but that would cost too much. Its good!

Connection Type3G/4G Mobile Broadband

MangoM

MangoMMelbourne

  • 4 reviews

Generous data inclusions

published

The mobile broadband data is about the best and most generous I can find IF you fall within their 4G towers area. Works beautifully for me in metro melbourne - not so great when I travel to country towns.

Connection Type3G/4G Mobile Broadband

Serton1

Serton1Richmond

  • 4 reviews
  • 1 like

Good speedy srevice

published

Got a Vodafone mobile broadband that came with a free sim and free GBs so I activated it to use the data. Well well, its actually much faster than my home internet, like SERIOUSLY faster! Over 50mbps and no hiccups. Pretty good!

Connection Type3G/4G Mobile Broadband
HoundDoggy

HoundDoggyfootscray

  • 4 reviews
  • 2 likes

Good 4G service

published

Hmm reading these reviews it seems there is a big difference between the 4G (happy people) and the NBN (not happy people). I am on Kogan 4G and its great. Gopod value and no problems but I have never needed any customer service so far.

Connection Type3G/4G Mobile Broadband
Lemur1

Lemur1Williamstown

  • 4 reviews

Happy with the 4G speed

published

Getting much better than expected 4G download speeds in Bayside Melbourne - was surprised to discover that Kogan is rebranded Vodafone. It definitely works well and no glitches so far.

Connection Type3G/4G Mobile Broadband

The_Troggs

The_TroggsPreston

  • 4 reviews
  • 2 likes

Excellent value

published

I am using it right now to write this - it's superb value in terms of dollars per GB compared to the major players. I have had no issues of any kind but then I only use them when its on special (often) Recommended

Connection Type3G/4G Mobile Broadband

FootyM8

FootyM8Balwyn

  • 4 reviews

Good Download Speeds

published

I get good consistent download speeds with Kogan but they don't have as many towers as some of the others. At home - its great and I get ~50mbps but I can lose signal enrireling in the city especially on the train. Good speeds if you are in the right area!

Connection Type3G/4G Mobile Broadband

Dr1ver

Dr1verWilliamstown

  • 4 reviews

Cheap to test out

published

Kogan often run really excellent special to try them out - I am currently flying between states so need to use a mobile Wifi and I have their 23GB sim in it right now. Super convenient and excellent value. Cheap to start with (gets dear if you stay one past the first month)

Connection Type3G/4G Mobile Broadband

Piston3

Piston3Melbourne

  • 4 reviews

Good Speed In Cities OK in Country

published

I get really decent download speeds in the Melbourne but recently spent time in Brisbane and regional Queensland and found it reverted to 3G a lot in the country areas. City speeds however are excellent so I think this is more of a city prefered network.

Connection Type3G/4G Mobile Broadband

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