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Kogan Mobile Broadband

Kogan Mobile Broadband

3.6 from 53 reviews

Reviews

(8)
(32)
(5)
(2)
(6)
  • Value for Money
    2.7 (9)
  • Transparency
    2.4 (7)
  • Customer Service
    2.4 (8)
  • Adequate Speeds Yes (63%) · No (38%)
Madi

MadiPerth, WA

Zero Customer Service Available

published

I've been trying to update my credit card details for the past week with no luck. Tried calling over 3 days and have sat on hold for over an hour each day, no luck. Emailed them numerous times, no response. Now I get an email saying that they may disconnect my service! Why they don't allow you to update your details online is insane!!!

Transparency
Customer Service
Value for Money
1 comment
Kogan
Ross x.Kogan
Neil S.

Neil S.Sydney, NSW

Rang 4 times this week and hung up on.

published

Ringing endlessly. On hold for an hour and then hung up on... we are all working from home during this crisis and now our livelihoods are in jeopardy. This is unbelievable. How can a company operate like this? This is causing us all so much stress.

Transparency
Customer Service
Value for Money
Start DateMay 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
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1 comment
Kogan
Ross x.Kogan
Christopher P.

Christopher P.Southwest, VIC

Internet down for over a week and unable to get through to their call centre...

published

I have tried calling Kogan every day for a week now and every time I am on hold for approx. one hour to an hour and 15 minutes before the line dies.

I am currently in a house of University students and we need internet to complete our course. We are all about to run out of our mobile data we have been using to hotspot and we are very concerned about how we are going to complete our online assessments. If this is not fixed it will be putting our university degrees in jeopardy.

Please provide an alternative to your 1300 call line as this is CLEARLY NOT WORKING!

Transparency
Customer Service
Value for Money
Start DateFebruary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Kogan
Ross x.Kogan
Christopher P.
Christopher P.
Kogan
Ross x.Kogan

Hi Christopher, I am sorry to hear this. I really want to help me, are you able to DM me on this and I will try to resolve this ASAP

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Naresh Kumar

Naresh KumarSydney, NSW

  • 2 reviews

KOGAN SIM CARD not received yet

published

Hi Team,
I have ordered a KOGAN sim card last month and I haven't received the SIM card yet. Even after multiple follow ups with the support team over email, I have been told they have sent another SIM card to my registered address. Still I am waiting to get the sim card. Customer service is very poor

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Kogan
Ross x.Kogan
Bee

BeeSydney, NSW

  • 3 reviews

Kogan rocks!

published

Having written a bad review about Optus home wireless broadband in the past, I thought I should compliment Kogan. I've had Kogan wireless broadband at home for about 16 months. It's about a third the price of my previous useless Optus wireless broadband and so far is close to perfect. Good work Kogan!

Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers

Rubbish Internet Speed and Little to no Bars!

published

Extremely slow mobile internet speeds... To the point where you can't even use it. Paying money for a service that is pretty much useless. Poor reception. Yep you've lost a customer kogan.

Start DateJanuary 2017
1 comment
Kogan
Ross x.Kogan
Keith

Keith

  • 2 reviews

Great service Broadband

published

Very reliable, great prices and good speeds. The only problem i have a few times a week the Internet drops out but this is not the fault of Kogan this is the fault of the NBN.
Kogan broadband beats the hell out of my old Telco company which was Telstra which told me I had to turn my microwave off if I wanted to use my Internet.

Transparency
Customer Service
Value for Money
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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usable at in evenings ridiculous

published

I cannot describe how bad it is. If you wish to use your mobile Internet between 6 o’clock and 10 o’clock of an evening I hope you got a lot of time on your hands and patience

Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Kogan
Ross x.Kogan
jessiepaenga

jessiepaengaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Pretty Good

published

I purchased a 12 mth 40 gig mobile with unlimited national calls and sms on sale for $312. Really good value. On a previous plan they increased my quota by 25% for free and without notification. I thought that was cool. I've no complaints about customer service. The only down side is u have to purchase credit to call overseas and the roaming charges are expensive. Other than that a good service all round.

Transparency
Customer Service
Value for Money
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
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Symmy

SymmySydney, NSW

Faulty sim card despite being replaced. Unhelpful call centre

published

Stay away from Kogan mobile. I bought two sim cards and after failing to activate them, reached out to the contact centre for over an hour and a day later only to be informed the sim cards are faulty. Received only one sim card replacement today and guess what? Faulty too!!! Ended up with no working Sim and wasted vouchers.

Transparency
Customer Service
Value for Money
2 comments
Kogan
Ross x.Kogan
Symmy
Symmy

Still waiting on the faulty sim replacement which never arrive.

Ms vee

Ms veeVictoria

  • 15 reviews
  • 3 likes

Good company

published

I’m very happy. Kogan is the only company that rewards existing customers. Twice I got an SMS letting know know I got an extra 5GB for free. No catches! I will keep on coming back.

Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers

Internet speeds slow.. But awesome customer service

published

Got the gold nbn100 unlimited deal.. was unable to get speeds over 30mbps the first 3 weeks
Called every week and customer service was awesome they did their best to help over the next few weeks, even sent out their free modem to double check.. nothing worked and kogan then charged me 2 months worth of service only after 3.5 weeks?? they disconnected due to non payment and promised they'd do their best to get me the service, but only after I paid for a premium service that I did not get.
Guys over the phone were awesome and did their best, but even they knew they could only do so much. Kogan run off the Vodafone network, so if you're in an area where Vodafone is bad, then chances are Kogan won't work for you either.

Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Kogan
Ross x.Kogan
RUBAN

RUBANsydney

  • 5 reviews
  • 4 likes

Kogan Internet

published

Connection is not too bad, ok to use. Time to time there will be a small internet drop out but it is negligible.

Connection Type3G/4G Mobile Broadband
1 comment
Kogan
Ross x.Kogan
Lee

Leemelbourne

  • 8 reviews
  • 1 like

Good value

published

Kogan is generous with their data limits and low cost. While on VOdafone network, my area suffers from weak 4G signal but 3G is ok. The data was easy to order and the SIM came quick and free in the post. Activation was smooth however you'll need a form of ID for their online database to verify. The service is consistent and I did not notice much service deterioration during the evening peak. I would recommend kogan for price conscious users, those who need lots of data and live in the urban/dense population where there is stronger reception.

Connection Type3G/4G Mobile Broadband
James

JamesMelbourne

  • 6 reviews
  • 10 likes

Kogan Mobile data - better than some, still not the best

published
Connection Type3G/4G Mobile Broadband
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Solocat52

Solocat52parkdale

  • 4 reviews
  • 1 like

Happy With The Service

published

Great mobile broadband - fast fast fast Its over 50mbps most of the time and completely beats by home broadband. I use it on the road and as a back up for any home outages. I would like to use it permanently but that would cost too much. Its good!

Connection Type3G/4G Mobile Broadband
MangoM

MangoMMelbourne

  • 4 reviews

Generous data inclusions

published

The mobile broadband data is about the best and most generous I can find IF you fall within their 4G towers area. Works beautifully for me in metro melbourne - not so great when I travel to country towns.

Connection Type3G/4G Mobile Broadband
Serton1

Serton1Richmond

  • 4 reviews
  • 1 like

Good speedy srevice

published

Got a Vodafone mobile broadband that came with a free sim and free GBs so I activated it to use the data. Well well, its actually much faster than my home internet, like SERIOUSLY faster! Over 50mbps and no hiccups. Pretty good!

Connection Type3G/4G Mobile Broadband
HoundDoggy

HoundDoggyfootscray

  • 4 reviews
  • 2 likes

Good 4G service

published

Hmm reading these reviews it seems there is a big difference between the 4G (happy people) and the NBN (not happy people). I am on Kogan 4G and its great. Gopod value and no problems but I have never needed any customer service so far.

Connection Type3G/4G Mobile Broadband
Lemur1

Lemur1Williamstown

  • 4 reviews

Happy with the 4G speed

published

Getting much better than expected 4G download speeds in Bayside Melbourne - was surprised to discover that Kogan is rebranded Vodafone. It definitely works well and no glitches so far.

Connection Type3G/4G Mobile Broadband
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