Best Mobile Broadband Providers

Daily drop outs - not acceptable in current environment – Have been with Spintel for exactly four years (Bulimba, QLD). All well and good until the daily drop outs started in the last 3 months or so. Given… Read more

my other half and I work from home, that's just not usable NBN. I could call and join the call centre run around - but with a few clicks I've moved to a new vendor; cheaper (from 100GB to unlimited) and working.

Enough with your damn junkmail! If I wanted to be signed up with you I would be

Kogan is Useless!!! We live Gold Coast Qld, Last week no internet and phone reception Monday to Friday, (see photo) then perfect internet reception… Read more

Saturday and Sunday only.

This week no internet or phone reception since Monday AGAIN but this time when we spoke to kogan they said there is no outage or reception problem IN OUR AREA!!

WHAT???? Clearly there is a problem because my husband and I have no internet and phone reception FOR NOW THE 8TH DAY IN TWO WEEKS!!!!! Zero stars@$=÷!#

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Update 27/6/25: Ps ... We've had no internet 2 weeks running, the internet reception has just been turned on for the first time today Friday afternoon, but I've checked the kogan website and look! I've posted a new photo of kogan saying next week there is another outage again. Yep these guys are the worst phone company hands down.

Received assistance to port my existing mobile for a discount and extra data. Very good service thanks you. It was provided by Precious from Sales.

Precious from sales was amazing. Delightful support. Great service. Thank you

Southern Phone advised that it has withdrawn from providing this service, with effect from May 22. Accordingly, I made arrangements as necessary and… Read more

have gone to another provider. Unfortunately I only realised today that I have to specifically ask Southern Phone to terminate the service that they are withdrawing, or they would continue to charge me up until their arbitrarily imposed cessation date which is 6 week away. How egregious is that! Southern Phone used to be a cooperative, but once it was purchased by AGL, it just went downhill in terms of customer focus.

I use Telstra's 400gb 5g mobile broadband service for my business, after a very busy month of uploading and downloading I burned through my Data with… Read more

5 days to go. I contacted Telstra to ask if I could top up, or have an emergency top up which I was willing to pay as I had very large uploads due for a client.. Telstra refused to help me and through me under the bus, I was told I had to wait 5 days for my speeds to be back... what a terrible way to treat a customer who has been with you for years..

Jumping through hoops to try stop giving them money – As many have said previously, avoid this company at all costs. Liek many, I didn't realise I was still getting money debited from an old account,… Read more

never received any communication that I still had an active account, and then had to jump through so many hoops to cancel my service that I haven't used in over 10 years. To then ask why I wanted to cancel despite me clearly explaining this in my original correspondence was infuriating. Their reason for no refund is 'they buy the internet data from Optus, so have to pass on that costs regardless of whether the data is used'. Every email correspondence had a different name that I was 'speaking to', at one point they even forgot to say they were for Blink and were another company! Glad to be done with them finally (hopefully!)

I’ve connected to Belong 4G internet 400Gig plan for $70/month. After 12 months I received mail that they deleted that plan and it changed to 250 Gig… Read more

and it was going to cost me $10 more per month. Really!! I jumped ship. The increase I get but reduce the Gigs. Wow. Connection number was 0480515256

Good communication when updates occurring so that we can inform our clients in a timely manner that have the service to the property we lease.

Do not get 5G Broadband with Optus - they have next to no support for the numerous amount of times the Internet/WiFi connection drops. Having only… Read more

ever had the opportunity to speak to their offshore customer service reps via Message Chat, the absolute absurd troubleshooting advice they offer ranges so vastly depending on the person you are speaking with. We have been told to do the following different troubleshooting steps by different people for when the connection drops:

1. Standard plug out for 30 seconds, but also to remove the Sim Card from the router because this can somehow stay connected to the network without power??

2. Factory Reset the router - this was once offered as a first step solution to a network drop out

3. Disconnect the router from the network so the service rep could manually connect to a different tower in the area

4. At 11pm on a Tuesday night, the network was out as the local tower we were connected to was suffering from user congestion - even though we live next to the MCG and have no issues when games/concerts are on

5. Pack up the router and send back to them so they can send out a new router

The list goes on - it is an absolute farce and they have no support whatsoever. We have found Google to be more helpful than whoever it is they have handling their customer support.

I was literally so confounded when they asked us to factory reset their modem as a first step and said to them 'What on earth??' to which the customer support person replied, "No, in your house"

AVOID.

Absolutely atrocious internet. I know Foxtel is just the reseller, but how they can justify their marketing campaigns with terms like "lightning-fast… Read more

broadband" is beyond me. Whover owns or runs the actual infrastructure Foxtel resells needs to either spend the investment on upgrading or be put out of business. Dreadful speeds, CONSTANT dropouts, buffering issues, and in some instances total outages that can last over an hour. I'm also in a major city too. I live in a small unit, so I thought trying a wi-fi extender might help. Nope., Made zero difference. In fact, I think it might have made it worse. It's simply unacceptable, especially for the staggering monthly price thery charge.

Customer Support is a weak point and needs work – Very poor customer service. It took an hour to try and cancel my mobile broadband and then they left the call before confirming. On making contact… Read more

again the customer service agent told me that I would have to pay for a modem that was offered to me free of charge. Sure they eventually checked this and found it was actually free but they were very quick to tell me that I owed over $400. Even worse is that I am also now sent emails telling me I will be charged over $400 for a free modem. I don't have another hour to waste while their inefficient staff stumble through the system. The initial offer was done verbally over the which is totally unprofessional and no terms were sent to me. I won't be back.

Cheap but unreliable – Ordered 2 data only 16 day SIMs for a trip to Japan. Worked for a day and a half and then decided my internet connection needed to be throttled to… Read more

unusable speeds. I cannot even load a normal website with the connection. Usage prior to this included watching a few small videos watched on how to be a tourist and lots of searches "how to do this", "how to get to a location", "what do others think of location", etc. Used maybe 1-2Gb out of the 60Gb in the SIM package.

Tried to reset phone mobile settings to default, tried to restart phone, tried to switch to roaming on my Optus SIM and then back again. Followed their instructions to ensure APN configuration was right. Nada. The fact that it was working for a day and a half and then decided not to honour my use of the SIM suggests the issue lies with the Mobal Docomo network used.

Tried to reach out to their support and realised it takes them 2 business days to respond. Submitted the request anyway and got no response at all during my trip (2.5 weeks). Not even this day, 10+ days after I got home from Japan.

I tried to switch to SIM number 2 (backup) with its own data plan. Worked for abit and again, failed mid way through. Used about a fraction of the 60Gb promised/sold to me.

In the end, I paid for Optus daily roaming. $5 for 5Gb of data. Not too bad but can add up so be careful (30 days = 30 x $5 = $150 a month). I think Telstra only offers $5 for 1Gb of data.

Moral of the story: Do not buy Mobal SIMs. They may appear to be cheap when compared to others but their SIMs fail before you can make good use of it. You will never get your month worth.

This company recently purchased Think Mobile, who I had a trouble-free account with for decades. I am now trying to pay their bills but they make it… Read more

so difficult to do so. I thought I had a direct debit set up with them but they won't accept it. When I go through their "self care" system to pay via my saved card information, I get an error.

I'm not calling anyone to talk to some poor kid in India or The Philippines. I'm changing companies till I find one that actually wants to be paid.

Thanks to Carl and Phil for making the whole process fast and easy. The phone call only took few mins! SHOUTOUT to both!!

I switched to iiNet during Telstra outages, but the service has been terrible. I experience constant dropouts and poor coverage across Goulburn,… Read more

Wollongong, the Southern Highlands, and the Wollondilly regions.

I reported these network issues via email to a representative named [Name Removed], as requested. However, when I later contacted the accounts team, I discovered [Name removed] had failed to add me as an authorized person on my husband’s account, even though he had specifically asked for this to be done.

On top of that, I was promised a $12.50 discount for bringing 4 services over. IiNet failed to honour the full deal, only applying it to 2 services. When I contacted accounts, they promised someone would call me back within 2 days to resolve it—that was well over a week ago, and I have heard nothing. I’m not chasing this out of greed, but a provider should honour what they offer.

I regret leaving my previous provider. Prior to switching, IINet contacted me multiple times a day until I signed up, but their post-sales service has been awful. I wouldn't recommend them to anyone.

I am so sick and tired of getting the runaround by moronic call centers, they dont even have local tech support. My 5g wireless has been interfered… Read more

with more than 2 years, previously by tpg and now its first month of operation constant slow speeds, and i mean everyday. You try and communicate and get an very dumb ai message chat, then it confirms someone will call but dont. Vodaphone this is your tech and equipment. FiX IT