Spintel Mobile Broadband

Spintel Mobile Broadband

4.2

896 reviews · Statistics

PositiveNegative
81% · 730150 · 17%
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Value for Money
4.4 (565)
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4.3 (534)
Customer Service
4.6 (616)

Reviews

Nur
Nur Greater Melbourne (Outer), VIC

Easy wifi management.

I was lost at first on how to solve the wifi connection but Francis from the SpinTel team was a great help! Definitely recommend on calling the team for assistance.

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Susan cave
Susan cave

Help setting up wi fi

Helped with setting up my wi fi quickly answered and was easy to understand

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Nick K
Nick K Sydney, NSW · 2 posts

Porting my own number from Vodafone

Mercy great technical help and she cares me when the line drop she call me and help all the ways

Author stated being incentivised for this review

Kay
Kay

Good service

Lian helped me to cancel my mobile plan. Very fast service and not much waiting time. Happy with the service. Thank you

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Fadi
Fadi

Great review from Mercy

Very helpful, supportive and great service thank you so much

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Timothy
Timothy

Awesome service and support

Contacted to see if my data could be increased to fall in line with current plans. Response was immediate and positive

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Chris
Chris · 2 posts

Decent download. Horrible upload and ping

Switched to Spintel for the price. On the NBN50 plan. Getting decent download speeds most times but horrible ping and download speeds. Now I know why they don’t advertise their download speeds like their competitors do.
My wife works from home. No problems with our previous provider but now her link to work constantly drops. Also affecting our baby cameras. They upload then download and therefore this internet is terrible. I’ll be changing providers as a matter of urgency.

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SpinTel
SpinTel · 
Chris
Chris · 

I've tried to address this through the online chat and not had any success. Turns out it's because you're east coast based so not much chop in WA. even trying to submit a complaint was a nightmare.

Ian
Ian Sydney Surrounds, NSW · 7 posts

Great super fast internet when you can't get NBN

Portable, flexible and cheap plans
Angel can help set you up

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Nlyu
Nlyu Sydney, NSW · 4 posts

NBN service overall in a good level

The price is in a competitive level compares to others.

Speed sometimes can be fluctuant during peak hours but most of the time it works well.

The support team is one of the best NBN support I've met, really down-to-earth and willing to jump in immediately and sort out problem for the customer.

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Lisa H
Lisa H · 13 posts

Not sure why they have so many positive reviews

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SpinTel
SpinTel · 
Lisa H
Lisa H · 
Al C.
Al C. South East Queensland, QLD · 3 posts

Terrible!

Nothing but trouble from the day I connected to their NBN. Support was next to non existent. Left them as soon as I could. I don't recommend to anyone. Don't waste your time.

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SpinTel
SpinTel · 
Trang
Trang

Perfect

Harnie so helpful and wiling to support all of my issues. I want to correct my name on my billing and add my partner's name as well. I really appreciate that

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Peach
Peach

Leister provided the best customer service! Highly recommend.

Leister provided fast service with care. Very prompt action was taken.
Great follow up and listened attentively. Very professional and prompt. The customer service went above and beyond.
Leister provided fast service with care. Very prompt action was taken.
Great follow up and listened attentively. Very professional and prompt. The customer service went above and beyond.

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Ash
Ash · 2 posts

Outstanding

I spoke via live chat and then email with Donnalyn. She is a great customer service representative for your company. Thank you. Reliable service is provided with no connection issues.

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MichelleB
MichelleB

Persistence pays

Mercy persisted with our setup of a replacement sim. It took a few goes to get it connected but Mercy kept calling back until it was sorted and got it working. Well done!

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Questions & Answers

Emmie K.
Emmie K. · 

I'm currently with another provider for my landline, which has Priority Assist due to my heart issues. Can I keep my landline? ( ie not wanting VOIP phone). Also, I get variable speeds where I am - seems to be a bit of a black spot for mobile signals. It's not unusual for my download speeds to be around 1 Mbps, yet upload speed can be 14 to 15Mbps. My current provider has not been able to offer a reason for this. Obviously the speeds are worse (pages time out, server can't be found, etc etc) during peak usage times.

SpinTel
SpinTel · 

Hi Emmie, I believe that you are currently having a Mobile broadband service with a different provider and you want to change that mobile broadband to SpinTel. If so could you please tell me which is your current provider/carrier so that I can assist you better with your queries?

Regards,
Anoop

Guest
Mike R.
Mike R. · 

We've been with Spintel for a while now and generally speaking, have had no issues and are quite happy.

We did note that Spintel reported data usage and our device reported usage always seemed to vary by approx. 10-15GB each month. Whilst I'm fully aware that the device is not going to be 100% accurate, it was always spot on with the previous providers reported usage - Optus. The device is an Optus Mobile Broadband modem and approved by Spintel for use on their network.

I painstakingly downloaded three months of data usage reports from Spintel's website and noted an alarming issue - nearly 57 hours overlap of recording periods. It also roughly matches the discrepancy we noted in the device usage (which could be a coincidence).

I've approached Spintel on several occasions, who tell me that their records are correct. Concerned, I raised the issue with the TIO, who passed the concerns on to Spintel and again was met with an "our records are correct" response and an abundance of passive-aggressive replies from "Travis".

I've requested an explanation for the nearly 57 hours of overlaps for the reporting periods, however, they have not and appear to not want to acknowledge that it even occurs or provide an explanation.

Has anyone else had this issue?

SpinTel
SpinTel · 

Hi Mike, The question you have raised is concerning us. Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

Guest
Geoffrey
Geoffrey · 

5g home

SpinTel
SpinTel · 

Hi Geoffrey, If you looking for product 5G home Broadband, then please use the link below to check the availability of the 5G home broadband service in your area and signup.

https://www.spintel.net.au/home/5G

Regards,
Anoop

Guest

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