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Spintel Mobile Broadband

Spintel Mobile Broadband

4.2 from 894 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.4 (562)
  • Transparency
    4.3 (530)
  • Customer Service
    4.6 (614)
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Lisa H
Lisa H
  • 9 reviews
  • 3 likes

Not sure why they have so many positive reviews

published
Value for Money
1/5
Transparency
1/5
SpinTel
BelleSpinTelSend a private message
Lisa H
Lisa H
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Al C.
Al C.South East Queensland, QLD
  • 3 reviews
  • 2 likes

Terrible!

published

Nothing but trouble from the day I connected to their NBN. Support was next to non existent. Left them as soon as I could. I don't recommend to anyone. Don't waste your time.

Value for Money
3/5
Transparency
3/5
SpinTel
BelleSpinTelSend a private message
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Perfect

published

Harnie so helpful and wiling to support all of my issues. I want to correct my name on my billing and add my partner's name as well. I really appreciate that

Incentivised Review No
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Leister provided the best customer service! Highly recommend.

published

Leister provided fast service with care. Very prompt action was taken.
Great follow up and listened attentively. Very professional and prompt. The customer service went above and beyond.
Leister provided fast service with care. Very prompt action was taken.
Great follow up and listened attentively. Very professional and prompt. The customer service went above and beyond.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
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Outstanding

published

I spoke via live chat and then email with Donnalyn. She is a great customer service representative for your company. Thank you. Reliable service is provided with no connection issues.

Value for Money
5/5
Transparency
5/5
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Persistence pays

published

Mercy persisted with our setup of a replacement sim. It took a few goes to get it connected but Mercy kept calling back until it was sorted and got it working. Well done!

Incentivised Review No
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fried.noodle
fried.noodleGreater Melbourne (Metropolitan), VIC
  • 13 reviews
  • 2 likes

Great customer service

published

Received assistance from Mary about my mobile plan change. She helped and resolved my issue in a very short period of time. Quick and no fuss. 5 Stars to Mary, thanks again.

Value for Money
5/5
Transparency
5/5
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Wendy Z.
Wendy Z.
top-internet-mobile-phone-service-providers-in-2020
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Consultant incorrectly advised high speeds

published

When enquiring about the expected speeds the consultant advised 100mbps. Upon receiving the modem and numerous recommendations by subsequent consultants was still only getting 20mbps, slower than my current connection. I used it for one day and returned and cancelled the plan after further attempts did not make a difference. No refund was offered and had to pay for return and the following month's bill. Will definitely take screenshots and record if this happens again. I did get a refund eventually and that process was very seamless just a shame it's not done up front, had to wait for billing period to lapse other than that service was great.

Value for Money
1/5
Transparency
4/5
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Witold
WitoldSydney Surrounds, NSW

Good reception and positive service

published

Received assistance from Mary about my issue with mobile data. She quickly found remedy to the problem and I got access to my mobile data in three minutes. Happy to talk to her.Thanks

Incentivised Review No
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Mobile Broadband Providers

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Y Lo
Y LoSydney, NSW

Great customer service Xyra

published

My monthly bill was confusing but Xyra was very helpful and patient every step of the way. Thank you Xyra, this was a great customer service experience from the Spintel team!

Incentivised Review No
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Frank
FrankWestern Australia

Excellent Service

published

I requested Spintel activate my mobile phone international roaming urgently as I needed access to my SMS service overseas. I received an immediate reply from Xyra who extremely quickly confirmed with me the terms and condiitons and in less than 10 minmutes my international roaming was activated.

Very, very happy with the service from Xyra and Spintel.

Incentivised Review No
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GrahamD
GrahamD
  • 3 reviews
  • 2 likes

Spintel.No hassles.

published

Received assistance from Madel on changing my address and modem set up. Assistance was clear and I did not have to wait too long for the replies.Thank you again Madel.

Incentivised Review No
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Mobile Broadband Providers

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Elsa was very patient with me

published

Excellent customer service, thank you Elsa.
I and my family wanted to transfer number and had no idea how to do it.
We couldn't have done without your support Elsa.

Incentivised Review No
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Satoko Miyazaki
Satoko MiyazakiSydney, NSW

Harnie gave me a n excellent service

published

I lost my sim and she did prompt service for me.
I will use my mobile phone as soon as possible.
Thank you so much for helpful and friendly service for me

Value for Money
5/5
Transparency
5/5
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Mal
MalGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Prompt and positive service

published

Asked for an upgrade, request approval given in a short time frame.
Polite staff and efficient corresponding customer service team.
Used the what's app and it worked great
Good team effort and we'll done

Value for Money
5/5
Transparency
5/5
Mal
Mal

Leister is the customer service representative who assisted me with my enquiry.
Fantastic job, he had to seek approval and it was granted.
He followed up with me and very pleased with the outcome.
Happy spintel customer

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Questions & Answers

Emmie K.
Emmie K.asked

I'm currently with another provider for my landline, which has Priority Assist due to my heart issues. Can I keep my landline? ( ie not wanting VOIP phone). Also, I get variable speeds where I am - seems to be a bit of a black spot for mobile signals. It's not unusual for my download speeds to be around 1 Mbps, yet upload speed can be 14 to 15Mbps. My current provider has not been able to offer a reason for this. Obviously the speeds are worse (pages time out, server can't be found, etc etc) during peak usage times.

1 answer
SpinTel
Official RepSpinTelSend a private message
Mike R.
Mike R.asked

We've been with Spintel for a while now and generally speaking, have had no issues and are quite happy.

We did note that Spintel reported data usage and our device reported usage always seemed to vary by approx. 10-15GB each month. Whilst I'm fully aware that the device is not going to be 100% accurate, it was always spot on with the previous providers reported usage - Optus. The device is an Optus Mobile Broadband modem and approved by Spintel for use on their network.

I painstakingly downloaded three months of data usage reports from Spintel's website and noted an alarming issue - nearly 57 hours overlap of recording periods. It also roughly matches the discrepancy we noted in the device usage (which could be a coincidence).

I've approached Spintel on several occasions, who tell me that their records are correct. Concerned, I raised the issue with the TIO, who passed the concerns on to Spintel and again was met with an "our records are correct" response and an abundance of passive-aggressive replies from "Travis".

I've requested an explanation for the nearly 57 hours of overlaps for the reporting periods, however, they have not and appear to not want to acknowledge that it even occurs or provide an explanation.

Has anyone else had this issue?

1 answer
SpinTel
Official RepSpinTelSend a private message

Hi Mike, The question you have raised is concerning us. Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

Geoffrey
Geoffreyasked

5g home

1 answer
SpinTel
Official RepSpinTelSend a private message
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