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Spintel Mobile Broadband
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- 9 reviews
- 3 likes
Not sure why they have so many positive reviews
I have had nothing but issues with my 5G service. In fact I’ve never had 5G service and every time I speak to them it’s some issue with Optus but yet they never offer me a refund for the service I am paying for but no receiving. Average speeds of 225mbps advertised and I’ve never had anything close to this. Currently the speeds are in the 30s with an upload speed of 2mbps.
I’m now being told if the service isn’t back and working soon I can ask for a dispute to be raised for my bill. My dispute is my numerous calls trying to get my service sor...
Read moreted. I shouldn’t have to wait to see how bad it can get. AVOID. I’ll be going elsewhere! UPDATE: So it appears they try to meditate before you post your review therefore potentially blocking the true reviews. Given they have just again given me lip service. My review still stands. Too little too late. Looks like a lot of the reviews are for their mobile plans. Check out https://au.trustpilot.com/review/spintel.net.au for reviews of their internet. This company is terrible, be very careful signing up with them, the solution they have offered me is so unreasonable. And they don’t even call back when promised. AVOID at all costs!
Oh Belle, you think this message on my review will make people think you did the right thing in this matter. Unlikely!
You offered to credit me the difference for only 2 of the 6 months I’ve had a s...
Read moreervice I’ve been paying for in good faith that I would receive the service I’m paying for. $90 a month for a service that is currently worse than dial up!
- 3 reviews
- 2 likes
Terrible!
Nothing but trouble from the day I connected to their NBN. Support was next to non existent. Left them as soon as I could. I don't recommend to anyone. Don't waste your time.
Hi Al,
Hope you are well today....
Read moreThis feedback helps us to continually better ourselves and address areas that may need improvement. We understand your disappointment and would like the opportunity to make things right. Kindly send me a direct message with your Spintel account no. or the phone no. on file so we can investigate further. Kind regards, Belle Complaints Officer
Perfect
Harnie so helpful and wiling to support all of my issues. I want to correct my name on my billing and add my partner's name as well. I really appreciate that
Leister provided the best customer service! Highly recommend.
Leister provided fast service with care. Very prompt action was taken.
Great follow up and listened attentively. Very professional and prompt. The customer service went above and beyond.
Leister provided fast service with care. Very prompt action was taken.
Great follow up and listened attentively. Very professional and prompt. The customer service went above and beyond.
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Outstanding
I spoke via live chat and then email with Donnalyn. She is a great customer service representative for your company. Thank you. Reliable service is provided with no connection issues.
Persistence pays
Mercy persisted with our setup of a replacement sim. It took a few goes to get it connected but Mercy kept calling back until it was sorted and got it working. Well done!
- 13 reviews
- 2 likes
Great customer service
Received assistance from Mary about my mobile plan change. She helped and resolved my issue in a very short period of time. Quick and no fuss. 5 Stars to Mary, thanks again.
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Consultant incorrectly advised high speeds
When enquiring about the expected speeds the consultant advised 100mbps. Upon receiving the modem and numerous recommendations by subsequent consultants was still only getting 20mbps, slower than my current connection. I used it for one day and returned and cancelled the plan after further attempts did not make a difference. No refund was offered and had to pay for return and the following month's bill. Will definitely take screenshots and record if this happens again. I did get a refund eventually and that process was very seamless just a shame it's not done up front, had to wait for billing period to lapse other than that service was great.
Good reception and positive service
Received assistance from Mary about my issue with mobile data. She quickly found remedy to the problem and I got access to my mobile data in three minutes. Happy to talk to her.Thanks
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Great customer service Xyra
My monthly bill was confusing but Xyra was very helpful and patient every step of the way. Thank you Xyra, this was a great customer service experience from the Spintel team!
Excellent Service
I requested Spintel activate my mobile phone international roaming urgently as I needed access to my SMS service overseas. I received an immediate reply from Xyra who extremely quickly confirmed with me the terms and condiitons and in less than 10 minmutes my international roaming was activated.
Very, very happy with the service from Xyra and Spintel.
- 3 reviews
- 2 likes
Spintel.No hassles.
Received assistance from Madel on changing my address and modem set up. Assistance was clear and I did not have to wait too long for the replies.Thank you again Madel.
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Elsa was very patient with me
Excellent customer service, thank you Elsa.
I and my family wanted to transfer number and had no idea how to do it.
We couldn't have done without your support Elsa.
Harnie gave me a n excellent service
I lost my sim and she did prompt service for me.
I will use my mobile phone as soon as possible.
Thank you so much for helpful and friendly service for me
- 2 reviews
Prompt and positive service
Asked for an upgrade, request approval given in a short time frame.
Polite staff and efficient corresponding customer service team.
Used the what's app and it worked great
Good team effort and we'll done
Leister is the customer service representative who assisted me with my enquiry.
Fantastic job, he had to seek approval and it was granted.
He followed up with me and very pleased with the outcome.
Happy spintel customer
Questions & Answers
I'm currently with another provider for my landline, which has Priority Assist due to my heart issues. Can I keep my landline? ( ie not wanting VOIP phone). Also, I get variable speeds where I am - seems to be a bit of a black spot for mobile signals. It's not unusual for my download speeds to be around 1 Mbps, yet upload speed can be 14 to 15Mbps. My current provider has not been able to offer a reason for this. Obviously the speeds are worse (pages time out, server can't be found, etc etc) during peak usage times.
Hi Emmie, I believe that you are currently having a Mobile broadband service with a different provider and you want to change that mobile broadband to SpinTel. If so could you please tell me which is ...
Read moreyour current provider/carrier so that I can assist you better with your queries? Regards, Anoop
We've been with Spintel for a while now and generally speaking, have had no issues and are quite happy.
We did note that Spintel reported data usage and our device reported usage always seemed to vary by approx. 10-15GB each month. Whilst I'm fully aware that the device is not going to be 100% accurate, it was always spot on with the previous providers reported usage - Optus. The device is an Optus Mobile Broadband modem and approved by Spintel for use on their network.
I painstakingly downloaded three months of data usage reports from Spintel's website and noted an alarming issue - nearly 57 hours overlap of recording periods. It also roughly matches the discrepancy we noted in the device usage (which could be a coincidence).
I've approached Spintel on several occasions, who tell me that their records are correct. Concerned, I raised the issue with the TIO, who passed the concerns on to Spintel and again was met with an "our records are correct" response and an abundance of passive-aggressive replies from "Travis".
I've requested an explanation for the nearly 57 hours of overlaps for the reporting periods, however, they have not and appear to not want to acknowledge that it even occurs or provide an explanation.
Has anyone else had this issue?
Hi Mike, The question you have raised is concerning us. Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.
Regards,
Anoop
5g home
Hi Geoffrey, If you looking for product 5G home Broadband, then please use the link below to check the availability of the 5G home broadband service in your area and signup.
https://www.spintel.net.au/home/5G...
Read more Regards, AnoopGet an answer from our members and SpinTel representatives
Details
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Hi Lisa H,
We've investigated your complaint and the the resolution provided was to set up with the 4G Wireless Broadband service and credit you the difference of the 5G plan as a one time courtesy o...
Read moreut of goodwill so we can all move forward in good faith.