Tried using Spintel's mobile sim plans as they are cheaper but the costumer service is the worst. My balance should have restarted 1st of the month but after 2 days I still don't have anything-which is a massive hassle since I use my phone for work as well. Tried calling their costumer service but the line was so bad since they are sourcing their manpower overseas. Instead of trying to call me back, they just hang up on me and didnt bother contacting me again. Definitely will transfer to a different provider asap.

I've been happy with the spintel mobile broadband service. I have had a dropout but Carol from customer service helped me to get back online. IMHO, the speed of the service is great, especially the uploads. This saves me the hassles of getting a fixed line broadband service.

It was really good experience to talk with the counsellor. She was perfect and I am really satisfied that service. I will keep Spintel mobile next time and recommend to other people.

Crappy service. No customer service. Be aware of the billing you when you haven't even received your service. Never ever..got a pretty good deal with Amaysim.

Charged me $ 20 for antennas which were meant to come with the hardware

It is reliable and has improved weekly. The fact that 2 weeks ago I was on hold for 3 hours and today for 3 minutes is impressive. It demonstrates growth with customer support.

Loving my new Telco mobile phone provider Spin Tel!!!! We can even talk on our mobile inside the house now and have three bars!!! We had had issues for over 20 years at our location, now it's fabulous!! Woooo hooo... Plus its 1/3rd of the price and 3 X more data!!! I can highly recommend it!! Contacting SpinTel is a breeze and you talk to a person not to all! They are polite, helpful, understanding and give accurate advise. I can't thank you guys enough, it has literally changed our lives!!

They will not allow you to close your account without first taking far more than necessary of your money. Despite moving mobile plans, they continue to charge me and I cannot resolve the issue. The only way to cancel is to call their helpline, which is never running. Massive scam.

Service drops out all the time
Call centre is terrible, long wait times, no resolutions
They say there are no termination fees, but we try to leave and get charged around $225

No drop outs. I found I was able get help quickly when I needed it. I am elderly and not easily assisted but the perseverance of on line helpers was absolutely amazing. They persisted and I now have everything working so well!

Wouldn’t recommend this company to my worst enemy. It drops out on average 5 times a day. You can’t use more than one device on it or it will not work. I live next to an Optus tower so there is no excuse. They will also charge you an extra $15 EVERY MONTH on top of the ridiculously overpriced cost that it already is, because of the transaction not going through although there is funds in your account and you have explained that you will pay manually for this reason. Yet every month they charge $15 and make you wait on hold for 2 hours. Run away from this company. My house doesn’t have nbn or broadband yet or else I’d not be using it.

We had been with spintel for a year on the 4G 250GB/month mobile broadband plan and recently needed to cancel due to moving property. They put us on hold for hours and while we were in the queue, our number went up as well e.g. 14 to 15 then 14 then 15 etc. Spintel attempts to prevent you from cancelling at all costs which I believe is a terrible if not illegal business practise. AVOID AT ALL COSTS!!!!!

Crap internet connection,i don't have internet for few weeks and i called then few time i want cancel it but they ignore me and continue take money from my account ,it's rip off

Connection dropped out.
Aside from the call delay Julieto was very helpfull and the problem was fixed.
Very satisfied, he talked me through the systems in a way an ignorant person could understand.

cut off my service because I made too many calls during covid19 when i was in lock down and working from home
extremely terrible customer service
was a loyal customer for 20 months
absolutely no incentive to stay
do not join

Fred was extremely patient and professional> He led me thru stuff I would not have clue about in order to get my connection to the broadband which was broken, apparently by maintenance.
I could not have had a better helper and would recommend him highly as a fantastic member of your team.

I recently lost internet connection, technical support is really good. You don’t need to wait on the phone, they will call you back. The staff are very patient and helpful, my issue was fixed over the phone.

no nbn was available so i chose broadband internet, speed was ok never has any issues the customer service team is very nice and helpful. I am leaving because nbn is now available

Reception is spotty but very affordable and worth it. Best support staff I have had the pleasure of being in contact with and very understanding of my situation with the current virus.