Spintel Mobile Broadband
- spintel.net.au
- ✓ Verified company
- Award Winner 2023
896 reviews · Statistics
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Spintel Mobile Broadband is a ProductReview.com.au Awards Winner for 2023. Learn more
Easy wifi management.
I was lost at first on how to solve the wifi connection but Francis from the SpinTel team was a great help! Definitely recommend on calling the team for assistance.
Help setting up wi fi
Helped with setting up my wi fi quickly answered and was easy to understand
Porting my own number from Vodafone
Mercy great technical help and she cares me when the line drop she call me and help all the ways
Author stated being incentivised for this review
Good service
Lian helped me to cancel my mobile plan. Very fast service and not much waiting time. Happy with the service. Thank you
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Great review from Mercy
Very helpful, supportive and great service thank you so much
Awesome service and support
Contacted to see if my data could be increased to fall in line with current plans. Response was immediate and positive
Decent download. Horrible upload and ping
Switched to Spintel for the price. On the NBN50 plan. Getting decent download speeds most times but horrible ping and download speeds. Now I know why they don’t advertise their download speeds like their competitors do.
My wife works from home. No problems with our previous provider but now her link to work constantly drops. Also affecting our baby cameras. They upload then download and therefore this internet is terrible. I’ll be changing providers as a matter of urgency.
I've tried to address this through the online chat and not had any success. Turns out it's because you're east coast based so not much chop in WA. even trying to submit a complaint was a nightmare.
Great super fast internet when you can't get NBN
Portable, flexible and cheap plans
Angel can help set you up
NBN service overall in a good level
The price is in a competitive level compares to others.
Speed sometimes can be fluctuant during peak hours but most of the time it works well.
The support team is one of the best NBN support I've met, really down-to-earth and willing to jump in immediately and sort out problem for the customer.
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Not sure why they have so many positive reviews
I have had nothing but issues with my 5G service. In fact I’ve never had 5G service and every time I speak to them it’s some issue with Optus but yet they never offer me a refund for the service I am paying for but no receiving. Average speeds of 225mbps advertised and I’ve never had anything close to this. Currently the speeds are in the 30s with an upload speed of 2mbps.
I’m now being told if the service isn’t back and working soon I can ask for a dispute to be raised for my bill. My dispute is my numerous calls trying to get my service sor
... Read moreted. I shouldn’t have to wait to see how bad it can get. AVOID. I’ll be going elsewhere! UPDATE: So it appears they try to meditate before you post your review therefore potentially blocking the true reviews. Given they have just again given me lip service. My review still stands. Too little too late. Looks like a lot of the reviews are for their mobile plans. Check out https://au.trustpilot.com/review/spintel.net.au for reviews of their internet. This company is terrible, be very careful signing up with them, the solution they have offered me is so unreasonable. And they don’t even call back when promised. AVOID at all costs!
Hi Lisa H,
We've investigated your complaint and the the resolution provided was to set up with the 4G Wireless Broadband service and credit you the difference of the 5G plan as a one time courtesy o
... Read moreut of goodwill so we can all move forward in good faith.Oh Belle, you think this message on my review will make people think you did the right thing in this matter. Unlikely!
You offered to credit me the difference for only 2 of the 6 months I’ve had a s
... Read moreervice I’ve been paying for in good faith that I would receive the service I’m paying for. $90 a month for a service that is currently worse than dial up!
Terrible!
Nothing but trouble from the day I connected to their NBN. Support was next to non existent. Left them as soon as I could. I don't recommend to anyone. Don't waste your time.
Hi Al,
Hope you are well today.
... Read moreThis feedback helps us to continually better ourselves and address areas that may need improvement. We understand your disappointment and would like the opportunity to make things right. Kindly send me a direct message with your Spintel account no. or the phone no. on file so we can investigate further. Kind regards, Belle Complaints Officer
Perfect
Harnie so helpful and wiling to support all of my issues. I want to correct my name on my billing and add my partner's name as well. I really appreciate that
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Leister provided the best customer service! Highly recommend.
Leister provided fast service with care. Very prompt action was taken.
Great follow up and listened attentively. Very professional and prompt. The customer service went above and beyond.
Leister provided fast service with care. Very prompt action was taken.
Great follow up and listened attentively. Very professional and prompt. The customer service went above and beyond.
Outstanding
I spoke via live chat and then email with Donnalyn. She is a great customer service representative for your company. Thank you. Reliable service is provided with no connection issues.
Persistence pays
Mercy persisted with our setup of a replacement sim. It took a few goes to get it connected but Mercy kept calling back until it was sorted and got it working. Well done!
Questions & Answers
I'm currently with another provider for my landline, which has Priority Assist due to my heart issues. Can I keep my landline? ( ie not wanting VOIP phone). Also, I get variable speeds where I am - seems to be a bit of a black spot for mobile signals. It's not unusual for my download speeds to be around 1 Mbps, yet upload speed can be 14 to 15Mbps. My current provider has not been able to offer a reason for this. Obviously the speeds are worse (pages time out, server can't be found, etc etc) during peak usage times.
Hi Emmie, I believe that you are currently having a Mobile broadband service with a different provider and you want to change that mobile broadband to SpinTel. If so could you please tell me which is your current provider/carrier so that I can assist you better with your queries?
Regards,
Anoop
We've been with Spintel for a while now and generally speaking, have had no issues and are quite happy.
We did note that Spintel reported data usage and our device reported usage always seemed to vary by approx. 10-15GB each month. Whilst I'm fully aware that the device is not going to be 100% accurate, it was always spot on with the previous providers reported usage - Optus. The device is an Optus Mobile Broadband modem and approved by Spintel for use on their network.
I painstakingly downloaded three months of data usage reports from Spintel's website and noted an alarming issue - nearly 57 hours overlap of recording periods. It also roughly matches the discrepancy we noted in the device usage (which could be a coincidence).
I've approached Spintel on several occasions, who tell me that their records are correct. Concerned, I raised the issue with the TIO, who passed the concerns on to Spintel and again was met with an "our records are correct" response and an abundance of passive-aggressive replies from "Travis".
I've requested an explanation for the nearly 57 hours of overlaps for the reporting periods, however, they have not and appear to not want to acknowledge that it even occurs or provide an explanation.
Has anyone else had this issue?
Hi Mike, The question you have raised is concerning us. Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.
Regards,
Anoop
5g home
Hi Geoffrey, If you looking for product 5G home Broadband, then please use the link below to check the availability of the 5G home broadband service in your area and signup.
https://www.spintel.net.au/home/5G
Regards,
Anoop
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Hi Chris,
Thanks for getting in touch.
... Read morePlease send me a response with your SpinTel account number or phone number on file so we can take a look at this for you. Kind Regards, Elsa SpinTel