Spintel Mobile Broadband

Only issue was the length of time the phone rang before going to answer phone. That has been resolved thanks to the delightful young lady who helped me reset the time.

My 3G stopped working this month and all I had to do was reset my phone. Support helped me great. Would definitely recommend to others, only issue was wait time was about fifteen no other issues tho

Red was very supportive with technical help over the phone. Good value service and good customer support. The reason for the 4 stars and not 5, is because the connection isn't as reliable as my previous services. Other than that all is good.

I’ve used Spintel for just under 1 year now and I am very happy with the service. I have never had any issues. Today, was the first time I called Spintel to cancel my service because I am going overseas and the woman on the phone was very kind to speak to and gave me all the information I needed. I will most likely go back with Spintel when I come back to Aus.

Mobile data connection
with Spintel service provider for at least 2yrs.
The connection has always been reliable with nil dropouts. Have only made calls regarding plan changes and all calls have always been dealt with politely, efficiently and effectively by call centre operators. Have never experienced any issues. Very satisfied with their consistently competitive prices.

Service from customer support equals zero.........the standard answer Read our Terms and conditions.......
do not keep notes of customer problems....very difficult to understand must repeat your self 10 Tims to get your message through

Connection was good service was good just cancelled the service because my brother wasnt using his phone. Employees were helpful and quick process in the cancelation. Overall really good service.

The service is advertised as the speed up to 42Mbps, but I usually get less than 10Mbps and sometimes even 1Mbps. I rarely experience the speed of 14Mbps but not more than that. I wanted to upgrade my data allowance from 200GB to 500GB and I have to pay $10 shipping for a new SIM card which doesn't make sense. Another not so great thing about Spintel is the hours of the customer service which is 8 AM to 8 PM and if you have a problem after 8 PM there is no one can help.

I needed something that was portable and reliable as I was deep in the trees in a place with poor phone reception. This was seamless and super easy to set up. Good service and aftercare. Only thing to note is if you do leave for whatever reason, give them 30 days notice or they charge as that clause is pretty hidden

I have had the mobile wifi in my home for three months. Has not missed a beat. Plenty of speed and data. Meets my needs for work at home and social media.

I switched to Spintel after I saw "avoid bill shock" on their website. But right after the 1st bill, I was shocked by the bill.

I am canceling my 2 plans with them in less than 1-month because of the bill shock I got in my first bill.

Be careful guys, don't fall in the trap.

Very happy with both the service and the plans offered ... just right for me whereas many other provider's plans made me pay for things (too much data etc) that I didn't need.

This product and the support services are fantastic. I have been wedded to a major supplier for years, but the transfer to Spintel was smooth and well executed. The support services during the set-up process, reception and performance, and value-for-money are all excellent!

Signed up for Spintel Broadband 250 gb. Received the sim cars a week later and tested in my own Modem Huawei B315. Of course, not compatible. Rang customer service straight away to cancel and was told that because I informed them I had the right modem and the 30 day cancellation notice period, I would still be charged a whole month’s service even though The GBs arent going to be touched!

Guided me through the online process for adding a second mobile service for my daughter to my existing account. Checked that it had all gone through for me and confirmed delivery date.

I had a problem with a replacement SIM card I received, it was due to some update not being correct, this was quickly resolved by telephone help line personnel. No other problems with the service provider.

I have just switched from Telstra to Spintel Mobile Post Paid Plan and I am very happy. $15 per month for the same services that I received on my Telstra $50 plan. The activation process was easy and immediate.
My data and reception has been just as good as Telstra. Highly recommend the switch.

To date the service has been average, the contact centre has been reasonable, but the $15 Credit card declined fee is excessive. On those ground I will be leaving the service.