Aussie Broadband Mobile Broadband

I’ve recently changed my internet provider over to Aussie when the nbn was connected, and I must say a big thank you to Jenny who took the reins and explained everything. They arranged the nbn connection and I had no problems with the whole process. Great to talk with an Aussie accent too. I’ve had no down time no dropouts, my plan is on the lowest tier which is ok for me, but then I’m in the slow lane too!

Zero issues with service or connection, mobile data is always fast and reliable, even in rural areas.
I'm getting the exact same plan I was getting with my previous provider, but for only 2/3 of the price. Friendly customer service and amazing response times.
Quick and easy setup, simple instructions, and no faff. Highly reccomend.

We moved to AussieBB a couple of months ago from Telstra, and the change in speed and reliability is phenominal. We have not had an issue at peak times (evenings in particular) and have not had any downtime. Thank you. AussieBB.

I have experienced drop outs, only on initial start up, never during use, but very easy to reconnect.
Since installation, I have had no issues, very happy with the provider, and good information flow via email

I have had a very good connection, no dropouts , and the BEST Customer Service that I have ever experienced , and most important a call centre in Australia that keeps jobs here

I am continuously impressed with this company. Their customer service reps are real, compassionate human beings! After the recent 2020 bushfires, they offered to provide emergency relief to customers who have been effected. They understand the damage personally, as they're based in East Gippsland.
The level of care and service this company provides makes you realise how poorly other companies treat you. I can't recommend them highly enough.

Initial sign up was flawless, however the internet service was intermittent and of poor quality, customer service personnel all gave different excuses, nobody fixed the fault and they refused to replace the broken modem that was indicated as faulty from setup, warranty ignored. disappointing to say the least, over a month with no internet due to the lack of urgency to rectify, and yet I'm still expected to pay the monthly fee.

We have been with Aussie Broadband since we got the NBN. All the way through they have been helpful, answered questions and given excellent service. Can't fault them, so different to other telco companies we have used.

Always advises of downtime due to upgrades .
Communication is quick and not left waiting on the phone.
They offer all assistance with highly trained staff who ensure services are as they say.

Polite and efficient customer service. I am a "senior" and have found the staff easy to talk to especially as I'm not always sure of technical terms I need to use to explain my query.

Been with Aussie Broadband a little while now for both my mobile phone & internet. So far; they're 5-stars brilliant. Great service, really fantastic call centre people, who LISTEN, who LET YOU talk & who actually WANT to help you! No more rotten Telstra! No more couldn't-care-less Optus. Money staying in Australia. Helping the little guy to employ Aussies locally to help Aussies. Awesome.

Overall the service has been very good.
Staff are easy to deal with and friendly.
Set up was easy and the connection has been stable. We have had no issues since joining.

Mobile broadband being wireless can rarely have issues but we are alway kept informed. You can always talk to someone. That's the most re assuring thing for me. Thanks Aussie.

Very happy with our mobile service but not happy with $12.00 per 24 hour cost of international roaming. When we with Telstra there was no added cost for roaming just call & text charges.

Service is everything I need. Great to deal with real people who are not reading from a script. Refreshing to be able to phone for assistance and not be kept waiting endlessly. Can not express how fantastic it is, to speak with real people who actually hear what you are saying and actually do something about it. Wish I had signed up earlier. I only hope they stay this way.

I signed up with Aussie Broadband for NBN and my husband's mobile phone. The installation of the NBN was seamless, the technician excellent. The hard part was transporting my husband's mobile from optus and was entirely due to mismanagement from Aussie's staff. After a complaint to the telecommunications ombudsman and Aussie taking a clear look at their instructions, rather than a myopic one, they realised they had been trying to use my date of birth to effect the transport , rather than his!
The hiccups were avoidable and should not have occurred.
The situation has been smooth after the storm.

The connection that I received is far superior to my previous networking up to present I have had no issues.I have found the company to be helpful and in Australia.

I have just changed over to Aussie. The customer service is brilliant. Aussie advises you on the process every step of the way with reminders. I have had the service for my mobile as well as my internet and I have not had any problems so far. I am very impressed with Aussie and I recommend them to all the people I know who are looking for a good carrier. THANK YOU - one happy customer.