Aussie Broadband Mobile Broadband

Aussie Broadband Mobile Broadband

4.3

196 reviews · Statistics

PositiveNegative
83% · 16228 · 14%
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Value for Money
4.3 (171)
Transparency
4.3 (167)
Customer Service
4.4 (181)

Reviews

Kimbo
Kimbo South East Queensland, QLD · 10 posts

My data usage on phone

I was enquiring why I was having to top up my data every day. The guy checked with his supervisor and advised me it's me downloading things. Aussie BB offers me a $40 credit which they didn't have to and advised me it was cheaper to go up $10 on my plan than keep adding data at $20 a pop.

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Mike
Mike · 3 posts

Really depends on where you live or use it

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Aussie Broadband
Aussie Broadband · 
John
John

Good and quick assistance for router connection

Ayushi provided a very easy to follow and quick help in sorting out some modem related issues

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Leonie
Leonie Mid North Coast, NSW

Perfect

Aussie owned, Aussie staff answering all calls, They treat you like a mate, not a number. 5 stars to Aussie Broadband and Momentum Energy. Best switches I have ever made. Aussie, Aussie, Aussie all the way. You have done us proud.

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K V.
K V. · 79 posts

Still no support with Customer Support

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Kevin C.
Kevin C. · 8 posts

Just Joined, Going By The Previous NBN Providers a slow flow, I Hope My Hose Is Of High Pressure

I will give better rating once I experience their product, expect to start at the bottom and move your way up.
Update: I'm an idiot! LOL I accidentally joined 'Australia Broadband' 2 weeks ago What A Big Mistake almost zero connection over the 2 weeks, and a very substandard support.
I have changed my rating to 5 stars as a sorry to Aussie Broadband or you could take it as a 5 star rating for their great TV advertising

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Peter
Peter Greater Melbourne (Outer), VIC · 12 posts

Amazing phone deals!

Aussie Broadband have absolutely the BEST deals on mobile phones! My friend bought a Samsung Galaxy A12 phone for $23 a month! (36 payments) That includes the handset AND the phone plan! Where else could you get a deal like that?? What would Telstra charge?? OMG i hate to think! But don't take my word for it check out there website and see for yourself.

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Johnny
Johnny Greater Melbourne (Outer), VIC · 7 posts

Data usuage not updating in App

3 days now , usuage not being shown in app, shows zero for each day, when I have used internet each day, not sure what is going on, disappointing and concerned now

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Aussie Broadband
Aussie Broadband · 

Hey Johnny, I recommend getting in touch with our team on 1300 880 905, or re-downloading the app to see if that works as well :) - Lizzie

sylvia
sylvia Richmond-Tweed, NSW · 7 posts

So far it’s as good as I’ve had in the past for a lot less

Only minor dropouts during storms, and have been kept informed of interruptions due to maintenance which I am very happy with
I have recommended this network to family and friends too

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Hedley
Hedley Greater Melbourne (Metropolitan), VIC

Fixed first time.

Had a problem with my mobile service whilst on an interstate trip. One call to Aussie and problem resolved by a plain speaking friendly operative. A most satisfactory out come.

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coty
coty South East Queensland, QLD · 8 posts
 · Verified

They lied to me for the product they did not have.

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Aussie Broadband
Aussie Broadband · 

Hey Coty, sorry to hear this - I recommend getting in touch with our complaints team here: https://www.aussiebroadband.com.au/lodge-a-complaint/and we can investigate this further. Kindest, Lizzie

Maureen
Maureen

Would be lost without it

The only problem I have found that on Sunday night 2300 onwards the buffering increases which is very annoying when watching an episode of a series or a movie. Other

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Tony C.
Tony C.

Great service compared to Telstra , very fast and reliable

Compared to my previous supplier Telstra, the service is fantastic, very fast and reliable, exactly what I wanted in a broadband service. Any small issues are quickly and easily resolved.

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Adam B.
Adam B. South East Queensland, QLD

Awesome speed and good price

Aussie Broadband is fast reliable and cost effective really happy I switched from one of the 'old' companies and went with Aussie Broadband. You should do the same! They won't let you down.

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Roberts
Roberts · 2 posts

Aussie Broadband assistance made the difference

AB got us back on nbn with clear and respectful assistance by talking us through a reconnection problem. We were guided through a testing procedure to ensure our speed was adequate for our purposes

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Questions & Answers

Belinda M.
Belinda M. · 

I'm trying to connect my wife to my new TV. It stays on for a bit then nothing. But it is working on phones and laptops

Belinda M.
Belinda M. · 

Not wife WiFi lol

Peter
Peter · 

Contact Aussie Broadband technical support. They will sort it out for you.

Aussie Broadband
Aussie Broadband · 

Hi Belinda, I'm so sorry to hear about your TV :-(
If you haven't already, please give us a call on 1300 880 905, we can explore the issue together. The team might ask you about how close it is to the router for the first step.
- Sarah

Guest
Karin Hunter
Karin Hunter · 

Do we pay for our modem and is so how much.
What is the connection fee.

Aussie Broadband
Aussie Broadband · 

Hey Karin! You can go with one of our modems which we have available for purchase - you can see what we have available and their pricing here: https://www.aussiebroadband.com.au/nbn-plans/nbn-modem/. Otherwise, we also have a BYO modem option if you have an unlocked modem. We have no connection fee :) - Lizzize

Guest
Karen S.
Karen S. · 

Ilove your broadband. I will not swap phone company. Because l get less data with you. Then Aidi. Cheaper one you give 1Gb but Aidi is 3 GB for same price

Aussie Broadband
Aussie Broadband · 

Hi Karen, thanks for letting us know. Have a great day. Cheers, Mel

Guest

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