Aussie Broadband Mobile Broadband

Just had a call with lovely Mystique! (I think that was her name?) (16th May 2025, about 1pm AWST). If her boss is reading this, she did amazing. Very fast, efficient, professional and bubbly, like all of Aussie Broadband's staff have been. You can either text 'em or give 'em a call, either way you won't be waiting too long and someone will… Read more ·  1

always answer with amazing professionalism. Hats off to Aussie BB, the best decision I've made this past year was switching to these guys. <3

Aussie Broadband refused to acknowledge failure of their 4G service for some mobiles – I would be interested to know if anyone else who has a 4G mobile and has been caught by the cessation of the 3G network? A few years ago I bought a mobile which was a 4G mobile. Just over a month ago it stopped taking or sending voice calls. This situation has persisted for over a month now and when I first contacted Aussie BB they incorrectly… Read more

denied any responsibilty. I now know that the problem arised because they use the Optus network and so I have now taken action with the TIO as they are refusing to re-imburse me.

Excellent service!!! Competent, friendly team of staff- outstanding experience! – We moved into our new apartment and initially connected with iiNet. For 5days we did not have connection:( after 30+ phone calls inc their technician visit also following their advice and installing a new modem - no one was able to advise us what the problem was! Until our friend recommended us to call Aussie broadband to get their advice on what… Read more ·  1

the problem may be. We’ve been working from home and have been desperate to get connection so we’ve called Aussie broadband and within one minute they were able to advise us that there is a new development (common for brand new apartment) charge that needs to be paid to Opticom which will lift the block. We immediately cancelled iiNet and signed up with Aussie broadband on the same day and within an hour we got our network. Staff at iiNet were nice people however after speaking with close to 8 different agents based in the Phillipines and South Africa- no one were able to advise us what the problem was. Whereas with Aussie broadband, not only the staff were so so so professional and friendly- they’re competent! Shannon knew straight away what needed to happen! My husband and I kept on saying to each other only if we knew about how amazing Aussie broadband are- we would not have wasted hours and hours having useless conversations with iiNet, wasting our money in getting a new modem and waiting around on hold at night time draining our energy and emotions!!!! I would be highly highly highly recommending Aussie broadband to anyone who wants to deal with competent team based in Australia. Shannon from sales and Vicky from tech in particular were fantastic!!!

Thank you for the zero drama – As a previous customer of Telstra for over a decade, I won't even start on that nightmare. What I will say is that after a decade with Telstra and their absurd prices and beyond awful customer service reps (and the frustration of having my account manhandled by their offices in the Philippines too many times to mention) I was beyond fed-up. When a… Read more ·  2

multi-million dollar company cannot be bothered to pick up the phones, offer call backs for days on end as they were not prepared for something like COVID due to most of their customer service staff being overseas, I concluded I wasn't paying for anything - not quality connection, not exceptional customer service - I was just paying out my nose for limited internet and mobile phone service. Literally did some research and within hours was signed with Aussie Broadband.

Since making the switch over a year ago, I have had close to no issues with my new provider, Aussie Broadband. The transfer was super easy and commenced quickly. When I was having technical problems in the early days, customer service was more than happy to help for us to eventually realize there was an issue with my computer (in turn, I called a tech and got it sorted). There was one time a few months ago when I could barely get any internet for 10 days. Unlike Telstra, I was compensated/credited with zero issues or dramas by Aussie Broadband. My monthly internet now costs me $1 less than it did with Telstra, and I get unlimited usage versus an allotted amount plus no more damn 24 month contracts bleeding me dry. There are only two things I don't like about AB: the first was how the bills were formatted but that has been rectified making it more easier to understand. The second is the automatic deduction which they said I could cancel but they never have on my account. However, as I get the bill 2 weeks before it's due I just pay the bill in full with my pay cheque so I get to pay on my own time and dime which is how I prefer. As I pay early or on time, zero issues with them chasing me down for anything. I also love the fact that customer service is situated in Australia. Coming from an ESL background myself, I have no issues with folks not speaking English as their first language. However, I do take issue with individuals who work in customer service and who are not fluent in English and messing up my accounts (e.g. issuing me with $2000 cancellation bills!) because they do not read, write or comprehend English at a high capacity. Companies not only provide service, they need to provide customer service which Telstra could not provide due to their outsourcing to cheap labour to make themselves and investors richer. I like that I know I am talking to someone in Oz who has more than a rudimentary knowledge of the language and can understand and help with any issues that arise. So far it's been a great run with Aussie Broadband. Two very big thumbs up.

Was a fan... now regretting signing up with this company – As somebody who reads and relies upon reviews when making decisions as to who to give my business I’d give zero stars to Aussie Broadband if they’d let me. Do yourself a favor and find a comparable internet service provider and go with them... I’ve been a customer for a while and had been initially pleased with both the internet service and… Read more

customer service. Recently, I signed up to receive Fetch. I went through the process over the telephone and was told it would be sent out to me shortly. After a long delay of hearing nothing (at least a week) I contacted Aussie Broadband and asked them where my Fetch box was. I was told that there was some sort of internal issue, but rest assured they fixed it, and I should get a tracking number for my Fetch box via e-mail by that evening. Nothing. I called back the next day, explained that I had not yet received a tracking number and was told again that there was some sort of problem with an ‘application’ and that they were going to have somebody working on it (this was 12 days after I initially ordered the Fetch box). Finally, today (5 days after my last call) I called to get a status update (as I have heard absolutely nothing from anyone) as to where my Fetch box was (keep in mind, I am the one that has to constantly contact Aussie Broadband to find out what is going on... I’d call, be put on hold, have to give my name, address and birthdate, explain what happened, be transferred to somebody else and have to go through the hold, identification and explanation all over again before being transferred again) and was told that it was being ‘looked at.’ I asked to speak to a supervisor who, after some delay, would only say that he didn’t know what the status was as the problem had been sent elsewhere. Nobody could explain to me what in the hell they have been doing in the 15 days since I signed up for Fetch. Nobody could tell me what they’ve been doing or why the problem hasn’t been fixed in the 5 days since my last follow up call. I don’t know about anyone else, but if I was at work and given 80+ hours to fix a problem I would have either fixed it or been fired. At a minimum I would have kept the customer appraised of the situation.

My data usage on phone – I was enquiring why I was having to top up my data every day. The guy checked with his supervisor and advised me it's me downloading things. Aussie BB offers me a $40 credit which they didn't have to and advised me it was cheaper to go up $10 on my plan than keep adding data at $20 a pop. Show reply

Perfect – Aussie owned, Aussie staff answering all calls, They treat you like a mate, not a number. 5 stars to Aussie Broadband and Momentum Energy. Best switches I have ever made. Aussie, Aussie, Aussie all the way. You have done us proud. Show reply

Just Joined, Going By The Previous NBN Providers a slow flow, I Hope My Hose Is Of High Pressure – I will give better rating once I experience their product, expect to start at the bottom and move your way up. Update: I'm an idiot! LOL I accidentally joined 'Australia Broadband' 2 weeks ago What A Big Mistake almost zero connection over the 2 weeks, and a very substandard support. I have changed my rating to 5 stars as a sorry to Aussie Broadband or you could take it as a 5 star rating for their great TV advertising Show details ·  1

Poor service, still made to pay! – Intermittent service for weeks. Repeated calls to support and various troubleshooting excercises but no resolution ( currently no internet). Asked for a partial refund but told this wouldn’t be possible, so currently paying for no service.

RIPPED OFF!! – Ripped me off, then some useless robot from Customer retention named [Name Removed], told me if I wanted the audio recording of the conversation I would need a court subpoena to get it.. what a [Content Removed], what a crap experience.. AVOID!!!

Rubbish provider – Middle of town, full bars of reception and nothing loads. Not to mention the amount of black spots in the area. Don't bother with this trash

Great support, good quality – Excellent customer service and transparency when plans change, with effortless plan changes via the app. Service quality could be better - my friend on the Telstra network gets significantly wider coverage outside of metro areas for example.

Dont waste precious time with Customer Support – Called this company to get their mobile Broadband plans with either dongle or wifi modem. 15 minutes of repeating everything at least 3 or 4 times they put me on hold and come back to tell me they dont have what they clearly advertise..go and get one from JB HI FI! What??? Why advertise? Show details

Good and quick assistance for router connection – Ayushi provided a very easy to follow and quick help in sorting out some modem related issues Show reply

Still no support with Customer Support – No amount of credit we'll make up for even more poor performance at customer service. As I have data sharing between my mobile data and mobile phone all I wanted to find out still months later, as I have used all my data on my mobile phone plan why isn't data being taken out of my data only plan and instead data is being taken out of my mobile… Read more

phone plan leaving me in a negative data balance.

But instead of getting the answers staff claimed they didn't understand what I am asking, technical support had to ask others for technical issues, I hung up as I was still waiting after about 10 minutes for someone to get back to me, I requested someone to ring me back in 15 minutes which they promised but I got a voicemail 30 minutes later etc etc etc

Amazing phone deals! – Aussie Broadband have absolutely the BEST deals on mobile phones! My friend bought a Samsung Galaxy A12 phone for $23 a month! (36 payments) That includes the handset AND the phone plan! Where else could you get a deal like that?? What would Telstra charge?? OMG i hate to think! But don't take my word for it check out there website and see for yourself. Show reply

Data usuage not updating in App – 3 days now , usuage not being shown in app, shows zero for each day, when I have used internet each day, not sure what is going on, disappointing and concerned now

So far it’s as good as I’ve had in the past for a lot less – Only minor dropouts during storms, and have been kept informed of interruptions due to maintenance which I am very happy with I have recommended this network to family and friends too Show reply

Fixed first time – Had a problem with my mobile service whilst on an interstate trip. One call to Aussie and problem resolved by a plain speaking friendly operative. A most satisfactory out come. Show reply

They lied to me for the product they did not have – Called Aussie Broadband asking about 4G data products. Gave them the address and they said yes the area was in their 4G data coverage. I bought a 4G router and received the SIM card. Tried over two week but most of the time there were no 4G data. Called them twice and they told me the no connection was due to Optus data outage. Two weeks later… Read more

called them again after writing a complaint letter. This time the Aussie broadband staff said my area had no 4G coverage! They refused to compensate my 4G router and suggested me to bring it back to the shop for refund! What the Fxxx! The worse ever internet provider I have met. Wasting my time for the travels, setting up cameras and waiting time by calling Aussie Broadband. Never never trust what they said on the TV, internet. Aussie Broadband is the lousiest internet provider I have experienced.

Would be lost without it – The only problem I have found that on Sunday night 2300 onwards the buffering increases which is very annoying when watching an episode of a series or a movie. Other Show reply

Great service compared to Telstra , very fast and reliable – Compared to my previous supplier Telstra, the service is fantastic, very fast and reliable, exactly what I wanted in a broadband service. Any small issues are quickly and easily resolved. Show reply

Awesome speed and good price – Aussie Broadband is fast reliable and cost effective really happy I switched from one of the 'old' companies and went with Aussie Broadband. You should do the same! They won't let you down. Show reply

Aussie Broadband assistance made the difference – AB got us back on nbn with clear and respectful assistance by talking us through a reconnection problem. We were guided through a testing procedure to ensure our speed was adequate for our purposes Show reply

NBN problem – Changed address and had some problems but Aussie Broadband went out of their way to get the problem fixed. Always checking to see how things were going and following through on a resolution. Show reply

No problems – Was easy to sign up Good service so far with no problems encountered Plenty of notice if anticipated lack of service due to work being done Happy with customer service and ability to talk to someone if help needed Show reply

Terrible service – Aussie broadband are terrible when it comes to problems, if you have a problem with your internet, please keep calling them, they are shocking a fixing a problem. I wish I had never signed up with them.

quick and efficient service – answered the call promptly and solved the problem - I could understand the support officer well and they were helpful and courteous and bingo all done within 5 mins thats what I wanted Show reply

Just great – Great service and customer service. I rang to connect snd they had already done it. Too easy. When I rang I had someone help me straight away snd I’ve never had to ring back because everything is perfect. Well done. Kind regards Rob Show reply

Great speed, friendly service and reliability! – We have been with Aussie Broardband for a couple of years now and are extremely happy with both the product and the friendly, helpful service they provide! I’m not terribly tech minded and they have always been more than helpful with any questions I’ve had! We have never experienced any dropouts, no problem with speed and our Netflix is great! Extremely happy and have no complaints! Thanks Aussie Broardband! Show reply

Aussie Broadband. Best all round provider! – Had an issue with my wife's phone. It kept saying that her line was busy. Spent two days trying to sort out the problem to no avail. Phone manuals no help, Mr Google Internet didn't help either We have my wife's phone and my phone both on Aussie Mobile plans. So I rang and sought their advice. "Have you possibly y blocked your number on her… Read more ·  1

phone?" I said nope. Then I remembered I had recently placed my number into her phone contact list and there it was! I had inadvertently clicked onto 'Block this number'. Duh....... All good. Aussie Broadband you rock...