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Aussie Broadband Mobile Broadband
4.6 from 132 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (120)
  • Transparency
    4.6 (113)
  • Customer Service
    4.7 (124)
  • Adequate Speeds Yes (103) · No (7)
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Smilie

SmilieNew South Wales

Best internet company

published

Since joining up the internet has been fast reliable with no dropouts. Customer service is friendly, fast and always talking with a technician. Packages are offered are great value too

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1 comment
Aussie Broadband
Official RepAussie Broadband

Wonderful news, Smilie! Thanks so much for being apart of the ABB family - any questions, please don't hesitate to reach out to us. Kindest, Lizzie

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Marlane D.

Marlane D.Murray Region, NSW

Nobody does it better than Aussie Broadband

published

No dropouts, getting the speed I pay for at a great price, and an Aussie call centre for any problems - I must be dreaming !! Nope, no dream - Aussie Broadband is the best thing to happen to us Aussies in years.

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1 comment
Aussie Broadband
Official RepAussie Broadband

No fever dream here, Marlane! We are so glad that you are happy with our service - any questions, please don't hesitate to reach out to us :) Kindest, Lizzie

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I've had no issues very reliable a great service very satisfied.

published

Have had nothing but excellent service from staff and service. I've had no issues with drop outs even when told my service may b effected. Can speak with a real person.

Incentivised ReviewNo
1 comment
Aussie Broadband
Official RepAussie Broadband

Thanks so much for being apart of the ABB family, Roxanne! :) Kindest, Lizzie

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paul carroll

paul carrollSydney, NSW

Very efficient company

published

Excellent customer service and very easy on line set up to register with Aussie Broadband. Liaised quickly with NBN to rectify street service fault. Great speed and clarity at reasonable prices.

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1 comment
Aussie Broadband
Official RepAussie Broadband

Great news, Paul! Thanks very much for taking the time to leave us a review - any questions, please let us know :) Kindest, Lizzie

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Paul and Val

Paul and ValSydney, NSW

  • 2 reviews

Talk to Australians

published

When I was with another provider I was frustrated trying to understand a little female Asian voice. Now I can have a comfortable easy conversation with an Australian sounding person. Much more satisfactory.

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1 comment
Aussie Broadband
Official RepAussie Broadband

Wonderful news, Paul & Val! We are so glad that you are apart of the ABB family :) Kindest, Lizzie

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Geema

GeemaForde

  • 4 reviews

Never lets me down

published

Aussie Broadband is so reliable. I have now referred my daughter to Aussie and will tell. All my friends as well who are going to move over as soon as possible

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1 comment
Aussie Broadband
Official RepAussie Broadband

Fantastic news, Geema! If you have any questions, don't hesitate to reach out to us :) Kindest, Lizzie

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Glad we made the change

published

Any issues we have had, fixed straight away. Set up is easy, and staff easy to talk to, much better than talking to overseas call centres. No drop outs of yet.

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1 comment
Aussie Broadband
Official RepAussie Broadband

We're glad that you made the change too, Barry! Thanks so much for making the switch to us :) Kindest, Lizzie

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Amy B.

Amy B.Greater Melbourne (Inner), VIC

Fantastic service and great internet!

published

Since switching to Aussie we have had no issues at all! Great connection, and great service. Have no experienced any drop outs at all! And setting up the service itself was so simple and easy and very quick!

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1 comment
Aussie Broadband
Official RepAussie Broadband

We are so glad, Amy! Have a fantastic Wednesday - if you have any questions, please don't hesitate to reach out to us :) Kindest, Lizzie

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Tanya

Tanya Belconnen 2615, ACT

Great at taking your money

published

Went to cancel my internet to be told I was a not the primary account holder but yet my billing information was on the account. I asked for it to be removed and went back and forward for 20 minutes as to why they couldn't do it. I can not alter the account and remove my information but you can continue to take money out of my account! fantastic I have now had to cancel my bank card great customer service will never use this service again.

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3 comments
Aussie Broadband
Official RepAussie Broadband

Hi Tanya, unfortunately, if you are not the primary account holder, we are unable to cancel the service for you. You'll have to get the primary account holder to call up and cancel the service if you still want to do so. Kindest, Lizzie

Tanya
Tanya

Like I said multiple times over the phone I wanted my card information removed from the account because it IS MY CARD WITH MY NAME on it. If I am not the primary account holder you should not be taking money from me Horrible service.

Aussie Broadband
Official RepAussie Broadband
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Ross H.

Ross H.South East Queensland, QLD

Best thing since sliced bread

published

So much better than my previous server and i was woth them from day dot i just wished that i cjanged camps long ago will never go back again I'm home now

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1 comment
Aussie Broadband
Official RepAussie Broadband

We think you're the best thing since sliced bread - thanks so much for taking the time to leave us a review, we really appreciate it :) Kindest, Lizzie

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Trish

TrishCentral Highlands and Goldfields, VIC

  • 4 reviews
  • 1 like

It is just wonderful to have an Aussie to talk to when there is a good reason, and to be connected quickly and easily.

published

Previous (unnamed) left my nerves on edge. Aussie Broadband has been so reliable and is all that I require. Easy to talk to and connection is there night and day.

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1 comment
Aussie Broadband
Official RepAussie Broadband

Thank you so much, Trish. We really appreciate it - we always try and help when we can :) Kindest, Lizzie

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The wifi doesn’t have great strength- working well in the lounge only

published

Our connection is fine for the most part.
The wifi modem doesn’t have the strength to get to other rooms in the house. We do only have a small 3 bedroom home.

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1 comment
Aussie Broadband
Official RepAussie Broadband

Hey Jas - what type of modem do you have? I had the same issue with my property - sometimes using something like a google home can really help boost your wifi connection, especially if you have brick walls. Kindest, Lizzie

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Best customer service

published

Genuinely the best customer experience I think I will ever encounter in this life. Explored every option and stayed patient with me for over 90 mins to get me connected.

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1 comment
Aussie Broadband
Official RepAussie Broadband

Thanks so much for being apart of the ABB family, Faiyaaz! If you have any questions, please don't hesitate to reach out to us :) Kindest, Lizzie

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Well I suppose at least you can talk to someone

published
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1 comment
Aussie Broadband
Official RepAussie Broadband

Hey Helen - thanks so much for your feedback, we'll pass this onto our team to have a look at. If you need any assistance in the future, please don't hesitate to reach out to our team. Kindest, Lizzie

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Mich 81

Mich 81Wide Bay-Burnett, QLD

  • 5 reviews

Very helpful. I'm not technical at all and these guys are extremely patient. Fast service.

published

Connection is fantastic, only issues have been as a result of myself and they have been great at giving instruction to quickly solve the issue. These guys know what's they are doing

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1 comment
Aussie Broadband
Official RepAussie Broadband

Wonderful to hear, Mich! We always try to help out when we can - thanks so much for joining the ABB family. Any issues you encounter, we always endeavour to help out :) Kindest, Lizzie

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Maggie M

Maggie MGoldfields, WA

  • 3 reviews
  • 1 like

Cannot complain

published

Very reliable so far, no dropouts. have had no reason to contact the company. When I first signed up I was dealt with promptly and efficiently. Staff were very helpful

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1 comment
Aussie Broadband
Official RepAussie Broadband

That's exactly what we like to hear Maggie! Thank you so much for sticking with us and we are glad we could get your connection up and running :) Kindest, Lizzie

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Nicolle

NicolleWide Bay-Burnett, QLD

Very happy

published

I've found the signal is better than optus on the whole. The customer service is far superior to optus, I can talk to someone I can understand and very friendly.

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1 comment
Aussie Broadband
Official RepAussie Broadband

That's what we like to hear Nicolle! Wonderful news, we're really glad you are apart of the ABB family :) Kindest, Lizzie

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Happy Customer

Happy CustomerGreater Melbourne (Metropolitan), VIC

Aussie Broadband is great

published

The longest I have waited on a phone line is 10 minutes
I get to speak to a courteous helpful and efficient person who solves my problems
This person is in my home state, and therefore is a person who is working locally and paid properly, in Australia
Compared to Telstra? no comparison, hours waiting, getting cut off after 3 hours once, no feedback, nothing achieved, bills always wrong... I could go on and on...

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1 comment
Aussie Broadband
Official RepAussie Broadband

We're glad we could get you connected, Happy Customer (love the name, btw!) - if you ever need any assistance - please reach out to us! Kindest, Lizzie

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Vam

VamCentral Highlands and Goldfields, VIC

Fantastic Service

published

Easy to change from Telstra to Aussie, glad we did. We now get a month for our mobile plan instead of the 28 days with Telstra. Also speak to Aussies.

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1 comment
Aussie Broadband
Official RepAussie Broadband

We're glad you made the switch too, Vam! Thanks again for your glowing review, we're more than happy to have you onboard with us :) Kindest, Lizzie

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Glad we made the chage

published

Not being happy with our previous provider - very poor upload and download speeds. Constant buffering trying to watch things on smart TV. After much research - talking to friends, neighbours, PC technicians etc, reviewing other telcos, Aussie Broadband came up as being very good time and time again. So after a few calls and many questions later to them, we made the change. They are local - that is a BIG PLUS! And they are VERY GOOD. Good to deal with, and their prices are very reasonable. If you are paying too much, and not happy with your current provider, give them a call. We also changed over to the NBN. It all worked out very well.

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1 comment
Aussie Broadband
Official RepAussie Broadband

We are so glad that you made the change too, Chris! We're so glad you are apart of the ABB family - thanks for being an amazing customer :) If you have any questions, please don't hesitate to reach out to us. Kindest, Lizzie

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Questions & Answers

Karen S.

Karen S.asked

Mobile Broadband

Ilove your broadband. I will not swap phone company. Because l get less data with you. Then Aidi. Cheaper one you give 1Gb but Aidi is 3 GB for same price

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Karen, thanks for letting us know. Have a great day. Cheers, Mel

Marie

Marieasked

Mobile Broadband

Hi everyone. I moved to Cairns North Queensland and had to change my mobile reluctantly to Telstra as my other provider which I was happy with in Brisbane just couldn't cope up here (lots of dropouts). How does aussie mobile hold up here in the Cairns Queensland? Cheers Marie

1 answer
Aussie Broadband
Official RepAussie Broadband
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Aussie Broadband Mobile Broadband

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CategoryInternet Service Providers
Service TypeMobile Broadband
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