Aussie Broadband Mobile Broadband

Aussie Broadband Mobile Broadband

 Verifiedaussiebroadband.com.au
Aussie Broadband Mobile Broadband
4.3

197 reviews

PositivevsNegative
82% · 16229 · 15%
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Value for Money
4.3
Transparency
4.2
Customer Service
4.4

Reviews

197 reviews
Tony
Tony
 

Dont waste precious time with Customer Support

Called this company to get their mobile Broadband plans with either dongle or wifi modem. 15 minutes of repeating everything at least 3 or 4 times they put me on hold and come back to tell me they dont have what they clearly advertise..go and get one from JB HI FI!
What???
Why advertise?
Value for Money
Transparency
Customer Service
Aussie Broadband
Aussie Broadband   DM   
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Kimbo
KimboSouth East Queensland, QLD10 posts
 

My data usage on phone

I was enquiring why I was having to top up my data every day. The guy checked with his supervisor and advised me it's me downloading things. Aussie BB offers me a $40 credit which they didn't have to and advised me it was cheaper to go up $10 on my plan than keep adding data at $20 a pop. Show reply
Mike
Mike3 posts
 
Value for Money
Transparency
Customer Service
Aussie Broadband
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John
John
 

Good and quick assistance for router connection

Ayushi provided a very easy to follow and quick help in sorting out some modem related issues Show reply
Leonie
LeonieMid North Coast, NSW
 

Perfect

Aussie owned, Aussie staff answering all calls, They treat you like a mate, not a number. 5 stars to Aussie Broadband and Momentum Energy. Best switches I have ever made. Aussie, Aussie, Aussie all the way. You have done us proud. Show reply
K V.
K V.89 posts
 
Kevin C.
Kevin C.11 posts
 

Just Joined, Going By The Previous NBN Providers a slow flow, I Hope My Hose Is Of High Pressure

I will give better rating once I experience their product, expect to start at the bottom and move your way up.
Update: I'm an idiot! LOL I accidentally joined 'Australia Broadband' 2 weeks ago What A Big Mistake almost zero connection over the 2 weeks, and a very substandard support.
I have changed my rating to 5 stars as a sorry to Aussie Broadband or you could take it as a 5 star rating for their great TV advertising Show reply
Value for Money
Transparency
Customer Service
Peter
PeterGreater Melbourne (Outer), VIC13 posts
 

Amazing phone deals!

Aussie Broadband have absolutely the BEST deals on mobile phones! My friend bought a Samsung Galaxy A12 phone for $23 a month! (36 payments) That includes the handset AND the phone plan! Where else could you get a deal like that?? What would Telstra charge?? OMG i hate to think! But don't take my word for it check out there website and see for yourself. Show reply
Johnny
JohnnyGreater Melbourne (Outer), VIC7 posts
 

Data usuage not updating in App

3 days now , usuage not being shown in app, shows zero for each day, when I have used internet each day, not sure what is going on, disappointing and concerned now
Aussie Broadband
Aussie Broadband   DM   
More

Hey Johnny, I recommend getting in touch with our team on 1300 880 905, or re-downloading the app to see if that works as well :) - Lizzie

sylvia
sylviaRichmond-Tweed, NSW7 posts
 

So far it’s as good as I’ve had in the past for a lot less

Only minor dropouts during storms, and have been kept informed of interruptions due to maintenance which I am very happy with
I have recommended this network to family and friends too Show reply
Hedley
HedleyGreater Melbourne (Metropolitan), VIC
 

Fixed first time

Had a problem with my mobile service whilst on an interstate trip. One call to Aussie and problem resolved by a plain speaking friendly operative. A most satisfactory out come. Show reply
Value for Money
Transparency
Customer Service
coty
cotySouth East Queensland, QLD8 posts
  Verified
Aussie Broadband
Aussie Broadband   DM   
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Hey Coty, sorry to hear this - I recommend getting in touch with our complaints team here: external link  we can investigate this further. Kindest, Lizzie

Maureen
Maureen
 

Would be lost without it

The only problem I have found that on Sunday night 2300 onwards the buffering increases which is very annoying when watching an episode of a series or a movie. Other Show reply
Tony C.
Tony C.
 

Great service compared to Telstra , very fast and reliable

Compared to my previous supplier Telstra, the service is fantastic, very fast and reliable, exactly what I wanted in a broadband service. Any small issues are quickly and easily resolved. Show reply
Adam B.
Adam B.South East Queensland, QLD
 

Awesome speed and good price

Aussie Broadband is fast reliable and cost effective really happy I switched from one of the 'old' companies and went with Aussie Broadband. You should do the same! They won't let you down. Show reply

Questions & Answers

Belinda M.
Belinda M.

I'm trying to connect my wife to my new TV. It stays on for a bit then nothing. But it is working on phones and laptops

Belinda M.
Belinda M.  

Not wife WiFi lol

Peter
Peter  

Contact Aussie Broadband technical support. They will sort it out for you.

Aussie Broadband
Aussie Broadband   DM   

Hi Belinda, I'm so sorry to hear about your TV :-( If you haven't already, please give us a call on 1300 880 905, we can explore the issue together. The team might ask you about how close it is to the router for the first step.
- Sarah

Karin Hunter
Karin Hunter

Do we pay for our modem and is so how much.
What is the connection fee.

Aussie Broadband
Aussie Broadband   DM   
Karen S.
Karen S.

Ilove your broadband. I will not swap phone company. Because l get less data with you. Then Aidi. Cheaper one you give 1Gb but Aidi is 3 GB for same price

Aussie Broadband
Aussie Broadband   DM   

Hi Karen, thanks for letting us know. Have a great day. Cheers, Mel

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