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Aussie Broadband Mobile Broadband

Aussie Broadband Mobile Broadband

4.3 from 193 reviews · View Statistics
Listing monitored by Aussie Broadband

Reviews

  • Value for Money
    4.3 (169)
  • Transparency
    4.3 (164)
  • Customer Service
    4.4 (179)
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Peter
PeterGreater Melbourne (Outer), VIC
  • 7 reviews
  • 2 likes

Amazing phone deals!

published

Aussie Broadband have absolutely the BEST deals on mobile phones! My friend bought a Samsung Galaxy A12 phone for $23 a month! (36 payments) That includes the handset AND the phone plan! Where else could you get a deal like that?? What would Telstra charge?? OMG i hate to think! But don't take my word for it check out there website and see for yourself.

Value for Money
5/5
Transparency
5/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Thanks so much Peter!! We are glad you love our mobile deals as much as we do :) - Lizzie

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Johnny
JohnnyGreater Melbourne (Outer), VIC
  • 6 reviews
  • 1 like

Data usuage not updating in App

published

3 days now , usuage not being shown in app, shows zero for each day, when I have used internet each day, not sure what is going on, disappointing and concerned now

Value for Money
2/5
Transparency
2/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Hey Johnny, I recommend getting in touch with our team on 1300 880 905, or re-downloading the app to see if that works as well :) - Lizzie

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sylvia
sylviaRichmond-Tweed, NSW
  • 5 reviews
  • 4 likes

So far it’s as good as I’ve had in the past for a lot less

published

Only minor dropouts during storms, and have been kept informed of interruptions due to maintenance which I am very happy with
I have recommended this network to family and friends too

Incentivised Review No
Aussie Broadband
Official RepAussie BroadbandSend a private message

Thanks Sylvia! Your 5* review is much appreciated. Kindest, Lizzie

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Hedley
HedleyGreater Melbourne (Metropolitan), VIC

Fixed first time.

published

Had a problem with my mobile service whilst on an interstate trip. One call to Aussie and problem resolved by a plain speaking friendly operative. A most satisfactory out come.

Value for Money
5/5
Transparency
4/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Great news Hedley! We are glad we were able to get your issue solved for you. Kindest, Lizzie

Similar opinion? Write a review on ProductReview.com.au!
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coty
cotySouth East Queensland, QLD
  • 5 reviews
  • 4 likes
  • Verified

They lied to me for the product they did not have.

published
Value for Money
1/5
Transparency
1/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Hey Coty, sorry to hear this - I recommend getting in touch with our complaints team here: https://www.aussiebroadband.com.au/lodge-a-complaint/and we can investigate this further. Kindest, Lizzie

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Would be lost without it

published

The only problem I have found that on Sunday night 2300 onwards the buffering increases which is very annoying when watching an episode of a series or a movie. Other

Value for Money
4/5
Transparency
4/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Thanks for your feedback Maureen! I would suggest giving our team a ring on 1300 880 905 and we can take a look at your speeds for you to try and see what is happening. Kindest, Lizzie

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Great service compared to Telstra , very fast and reliable

published

Compared to my previous supplier Telstra, the service is fantastic, very fast and reliable, exactly what I wanted in a broadband service. Any small issues are quickly and easily resolved.

Value for Money
5/5
Transparency
5/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

This is great news! Thanks very much Tony - we are glad that you are apart of the ABB family. Kindest, Lizzie

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Adam B.
Adam B.South East Queensland, QLD

Awesome speed and good price

published

Aussie Broadband is fast reliable and cost effective really happy I switched from one of the 'old' companies and went with Aussie Broadband. You should do the same! They won't let you down.

Value for Money
5/5
Transparency
5/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

We give your review 5*s too, Adam! Thanks so much for taking the time to write such lovely words - we really appreciate it. Kindest, Lizzie

Similar opinion? Write a review on ProductReview.com.au!
Roberts
Roberts
  • 2 reviews

Aussie Broadband assistance made the difference

published

AB got us back on nbn with clear and respectful assistance by talking us through a reconnection problem. We were guided through a testing procedure to ensure our speed was adequate for our purposes

Value for Money
5/5
Transparency
5/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Excellent news Roberts - we are glad we were able to get you reconnected :) - Lizzie

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Mobile Broadband Providers

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elliott
elliottSouth East Queensland, QLD
  • 5 reviews
  • 2 likes

NBN problem

published

Changed address and had some problems but Aussie Broadband went out of their way to get the problem fixed. Always checking to see how things were going and following through on a resolution.

Value for Money
5/5
Transparency
5/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Hi elliott, that's great to hear. Thank you so much for your review and for taking the time to let us know how we did with your fault. I'm glad to hear things are fixed now. Have a wonderful day. Cheers, Mel

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Iris
IrisSydney, NSW
  • 2 reviews
  • Verified

No problems

published

Was easy to sign up
Good service so far with no problems encountered
Plenty of notice if anticipated lack of service due to work being done
Happy with customer service and ability to talk to someone if help needed

Value for Money
4/5
Transparency
4/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

This is exactly what we like to hear Iris! Thanks for your kind words :) - Lizzie

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Terrible service

published

Aussie broadband are terrible when it comes to problems, if you have a problem with your internet, please keep calling them, they are shocking a fixing a problem.
I wish I had never signed up with them.

Value for Money
1/5
Transparency
1/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Hi Cathy, we're sorry to hear that. Do you have a fault reference number that we can help with?

Kind Regards,
Mel

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Mobile Broadband Providers

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Julie-Ann
Julie-AnnMetropolitan Adelaide, SA

quick and efficient service

published

answered the call promptly and solved the problem - I could understand the support officer well and they were helpful and courteous and bingo all done within 5 mins thats what I wanted

Value for Money
4/5
Transparency
4/5
Aussie Broadband
Official RepAussie BroadbandSend a private message

Cheers Julie-Anne! That is all we could hope for - thanks for your 5* review :) - Lizzie

Similar opinion? Write a review on ProductReview.com.au!
Rob A N
Rob A NSouth-East, TAS
  • 2 reviews

Just great

published

Great service and customer service. I rang to connect snd they had already done it. Too easy. When I rang I had someone help me straight away snd I’ve never had to ring back because everything is perfect. Well done. Kind regards Rob

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Aussie Broadband
Official RepAussie BroadbandSend a private message

We think you are just great too Rob! Much appreciated - thanks for taking the time to leave a review! Kindest, Lizzie

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Sharon
SharonSouth East Queensland, QLD
  • 2 reviews

Great speed, friendly service and reliability!

published

We have been with Aussie Broardband for a couple of years now and are extremely happy with both the product and the friendly, helpful service they provide! I’m not terribly tech minded and they have always been more than helpful with any questions I’ve had! We have never experienced any dropouts, no problem with speed and our Netflix is great! Extremely happy and have no complaints! Thanks Aussie Broardband!

Incentivised Review No
Aussie Broadband
Official RepAussie BroadbandSend a private message

Thank YOU Sharon for taking the time to leave us such a kind review :) - Lizzie

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Questions & Answers

Karin Hunter
Karin Hunterasked

Do we pay for our modem and is so how much.
What is the connection fee.

1 answer
Aussie Broadband
Official RepAussie BroadbandSend a private message
Karen S.
Karen S.asked

Ilove your broadband. I will not swap phone company. Because l get less data with you. Then Aidi. Cheaper one you give 1Gb but Aidi is 3 GB for same price

1 answer
Aussie Broadband
Official RepAussie BroadbandSend a private message

Hi Karen, thanks for letting us know. Have a great day. Cheers, Mel

Marie
Marieasked

Hi everyone. I moved to Cairns North Queensland and had to change my mobile reluctantly to Telstra as my other provider which I was happy with in Brisbane just couldn't cope up here (lots of dropouts). How does aussie mobile hold up here in the Cairns Queensland? Cheers Marie

1 answer
Aussie Broadband
Official RepAussie BroadbandSend a private message

Get an answer from our members and Aussie Broadband representatives

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