Kogan Series 9 SU9015 (55")

An absolute piece of crap, do not even think about buying one of these TV's – Keeps shutting down every 2 hours, screen has burnt after less than 1 year, slow internet connection, not the NBN, the TV, keeps updating apps when trying to watch programs. Never again will I buy own brand that is supposed to have top dollar technology.

Poor quality control creates question: why is this TV $2.2k? – The worst thing about this TV is not that it shuts itself off every 4 hours; that can be bypassed by hitting "Remind me later" (not recommended of course). No, the worst thing about it is the terrible quality control. My unit arrived with a faulty remote. The IR side, which accesses all of the TV-type features, worked for only a few minutes. The keyboard and "air mouse" (like a Wiimote) do work, because they operate on a 2.4GHz wireless protocol. The air mouse is the only way I currently have to switch between inputs (HDMI1, HDMI2, DTV etc.).

There are 3 HDMI ports, a component video input via an adaptor, and two USB ports. However, if you want to use the Smart TV features, you have to plug the included wireless receiver for the keyboard/"air mouse" into one of those USB ports. For a TV that costs this much, the receiver should be built in to the unit.

The consistency of colour across the screen is not perfect. Colours get subtly cooler going from left to right, which is most noticeable on whites and greys. Your mileage may vary; I don't think it's likely for this to be true for all units.

The TV comes with two Quick Start guides and a built-in "help", which is a glorified Quick Start guide. However even the manual you can download from the internet gives you no useful information on configuring the image.

Out of the box, it does 4k at 30Hz. To get 4k at 60Hz, you have to go to Setting => Function => HDMI Edid Mode and change it to EDID_2_0. This will also unlock HDR capability and support for 10bit/wide gamut colour. And with my nVidia GTX 1070 graphics card, I discovered it will also overclock to up to 240Hz on 1080p (65Hz on 4k), although I did this with MEMC disabled. The screen definitely performs better on the Blurbusters UFO test multiuples of 60Hz over, for example, 144Hz.

In 1080p mode, there is an overscan that cannot be disabled by changing the aspect ratio setting, unless you use "Dot for Dot" mode that produces a 1080p window in the middle of your 4k screen. In 16:9 and "Panorama" aspect modes, the image is cut off at the edges. To fix this, you have to access the "Factory Menu" by hitting Menu, then 2 0 0 8, then OK or Enter. Because my remote was faulty, I was only able to do this thanks to a universal remote that happened to work with it, and the keyboard side of the included remote.

There is a single "User" mode to configure picture brightness, contrast, and (not always) colour saturation. You will need to use this because the "Standard" picture mode is oversaturated, with increased brightness and decreased contrast out of the box. Alternatively, you can reconfigure the "Standard" (and other) profile in the "Factory Menu".

The "Factory Menu" is also where you can find a setting to adjust the audio delay, something that was misconfigured (or configured for a non-OLED LCD) from the factory on my unit. It defaults to 200ms, but because I'm exclusively using a soundbar, I have no need to change it.

The absence of a TOSLINK (optical audio) output is disappointing. The TV does however have a coaxial digital audio jack (RCA), which can be losslessly converted to TOSLINK with a 3rd party adapter. I'm almost certain this will only support a stereo signal, so people who have surround sound speakers will want to connect their HDMI sources to a dedicated receiver instead.

I'm not using the TV to watch free-to-air so I have no comment on the quality of the ATV or DTV receivers. However, for the Smart TV functions, I had to perform a factory reset before I could get it linked to my Google Play account. I've experienced sluggishness across the menu system and in the YouTube app. The included Browser gives a warning to update it, but there is no update available. Without being able to test the IR remote, I've had also issues with scrolling in Chrome for Android.

For a 4k display running Android 6.0, it boots up relatively quickly. However once an image is displayed, it does take about 10 seconds for the audio to begin outputting over the coax digital plug. You get a quick black flash on the screen when the system is fully initialised.

Overall, this TV is a pain to set up, but worth the $999 + shipping I paid, considering it is still a 4k 60Hz OLED screen. I'm still waiting on Kogan to even agree to send out a new remote, let alone for it to arrive (I've had the TV for almost a week as of writing this review).

But that $999 price was a Boxing Day/End of Year sale price, and it has since returned to $2199. With such poor quality control, a terribly incomplete manual, and the amount of effort to configure it to a usable state, let alone a desirable state, there is no excuse for charging such a high amount. Instead, consumers should spend a little more on an LG, Hisense, or Panasonic OLED, and get a more polished, "plug-and-play" experience.

(As of time of writing, LG B8 55" 4k OLED is on sale at JB Hi-Fi for $1995.)

Good hardware, poor software – The OLED panel itself is amazing, and for $1699 its a pretty sick price. The biggest complaint about this TV is the auto-shutdown. After 4 hours it will prompt that it: "Needs to shutdown to protect the OLED Panel" "Please don't turn the TV back on for 7 minutes". You can select the "Remind me later" option which seems to snooze the auto-shutdown for 2 hours, but you need to select it within like 20 seconds or the TV shuts itself off.

It kind of ruins the whole experience, because you're always scrambling to find the remote to select the "Remind me later" button. It's literally an 'alarm clock' that you're forced to respond to every 4 hours.

Kogan OLED TV - buy this TV if you like it shutting down on you every few hours – The Kogan 55" OLED Smart TV has one flaw in my opinion and it isn't an advertised fact. To protect it's OLED panel it must shut down for a short duration (7 minutes) every few hours. Mine has done it after just 2 hours of operation! The manual says it should be around the 4 hour mark, but the time period is variable. So, super frustrating when you are viewing a show and it shuts down.

Also the TV will not play the video from my Telstra box for more than a few minutes, but the sound keeps working.

The TV also has some quirky issues on YouTube and Netflix when you try to run the volume up/down quickly. It reboots the TV! ?

When I've contacted Dick Smith about the issues I get one email per day giving me the runaround. No refund available. ...