Kogan QLED 49" Curved 32:9 Super Ultrawide 144Hz HDR Monitor

Low-quality QLED panel with persistent defects – First impressions were good, however, after some usage, I noticed the panel had a defect where the entire edge of the screen was showing light bleeding but it was very uniform and felt like it could be a design issue. I reported the issue to Kogan and they accepted to replace the unit on condition of issue confirmation, so far this was a positive result and based on historical interactions with other companies as I was expecting some push back but I was pleased that this was not the case.

A courier collected the monitor and took it to a local service location ( 3rd party electronics store ) to verify the fault, about ten days later I get an email from Kogan informing me of a new shipment for the replacement which took a further 4 days to arrive. This left me without a monitor for two weeks and no backup to be able to use my PC.

The replacement still had the exact identical issue, there was a uniform light bleed around the entire edge of the content. I felt that if the replacement had the same issue then its an issue with the panel and not a particular panel unless there was a bad batch ( which is possible ) so those who are reading things... know that you should expect a 5-10mm light bleed around the full edge of the display.

After about a week of usage, I was turning off the monitor one night and noticed some odd coloured ( green tinge ) blurring covering 75% of the left side of the monitor, didn't really think much of it as it could just have been how it was powering down and it was only a quick flicker.

The next day I noticed the green tinge shadow was still there but only noticeable when viewing content with darkness where the green tinge would show, I tested the display and verified it persisted when connecting another HDMI source to the monitor and also changing between different applications to just be 100% sure it was not related to content.

I once again contacted Kogan to inform them that not only was the original issue still not resolved but that I was now having another issue affecting the majority of the left-hand side of the display. Kogan was quick to be robotic about the process and immediately kicked off with the usual responses that I was familiar with from the first issue... kindness, apologetic and direction to get my issue resolved by starting off with someone verifying the issue ( worth noting that when you submit support requests to Kogan you can provide photos, I did this and supplied various photos showing the issue with different input sources... why someone would need to verify the fault was beyond me... I get it when someone is unsure of a hardware fault or the issue is not something that can be captured so obviously in a photo )

I did not want to be without a monitor for another two weeks... I replied back and requested that they arrange a replacement monitor for me first so that I can have no downtime and be able to use my PC when needed ( without a monitor it's just a tower... ) I was a little forward around the obviousness of the issue and the fact that someone verifying would be a waste of time.

Kogan acknowledged my desire to avoid downtime and skip the verification step but was adamant that I must first return the faulty product so that they can confirm it's returned and ship out a replacement, now I know this is being picky but remember that this is now the second time I am replacing the monitor within a month and even without the verification step its about 4 days to get the replacement back but that does not include what might be 1-2 days to get the faulty monitor to Kogan first... so really almost or about a week of downtime still.

I requested that they send a courier out with the replacement in a box and I will have the faulty one ready on the day ( just need about 30 minutes notice ) and when they arrive I will give them the faulty product to be returned and they leave the replacement which would only need me to spend about 30 minutes setting it back up and I an operational again with a functioning monitor... nearly no downtime at all...

Kogan then calls me, I didn't think they actually had phones... all their support seemed to be by email only, then again never really pushed to look and see if they have phone support. They advise that the faulty monitor must be returned first and that what I am asking is not normal and they would need to see if it is possible, I even offered to drive the faulty product down to their office in South Melbourne to deliver and pick up a replacement since I was in a location and position to be able to do this.

A couple of days pass by with no update then I get an email basically coldly saying I need to have the unit ready for pickup and that it needs to be returned first for them to have it in their possession before shipping a replacement. This is getting quite frustrating and I acknowledge that this is because I am being a little stubborn with not wanting to have downtime... but please, its a $1,000 monitor and I have already had two weeks of downtime since getting it and am facing another one to two weeks again... I have only been operationally using it for about a month and a half... a strong flowing feeling of buyers remorse courses through me... I no longer want this product, I have had it with dealing with a company that has no storefront, no location to return faulty goods for instant replacements or refunds...

At this point the only options I have is to either return the product and wait for a replacement or return the product and wait for a refund... either way I end up without a monitor for one to two weeks ( who knows how long refunds take to process ) and I cannot afford to purchase a replacement while I wait for a refund or even a temporary monitor while they verify their poor quality product is returned.

Very long story but it's important to tell it with as much of the described experience I felt was necessary... I left quite a lot out explaining some back and forths with them via email which since raising this it's already been about a week and a half... so it's quite a slow turn around with contacting their support.

I strongly reccommend not buying kogan products, they're cheap crap with a logo slapped on the side.

This monitor is a low-quality QLED with a persistent light bleed issue ( seen over two of the same product ) and the build quality is poor enough to have significant faults with the displayed content that it leads to a cheap experience.