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Korean Air

Korean Air

3.9 from 44 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Shutters down

I flew from Sydney, Australia to Incheon, South Korea last May on a morning flight. The service was fine but they made us put the shutters down for the majority of the trip. It would have been nice to see out the window and not be in the dark all day. It was a day time flight and Seoul is only one hour behind Sydney at that time of year, so going from very similar time zones makes no sense to black out the cabin during the day.
The other negative, on the trip home from Seoul to Sydney, around 2.00am they put the lights on and woke everyone up for food! Back to my point about similar timezones, people are normally asleep then!

About to take our 3rd trip with Korean Air

We have flown to Israel/Turkey with Korean in 2015 from Sydney. Had to overnight in Incheon Airport hotel, but airline covers this at a very nice hotel....5 star, and meals...great deal and breaks the trip nicely so you reach the final destination relatively refreshed. Also went to Vancouver/New York in 2016, overnight not necessary as connections are good for this one. We chose to spend 2 nights in Seoul on return leg, and we were very happy with all. Overall, great airline, food was good, entertainment more than adequate, and I loved the break in Seoul both times.

Business class

Brisbane to South Korea and New York return. 23hours in the air plus waiting.
Seats are lie flat beds so comfort is no problem.
Flight attendants are stunningly beautiful, and very polite, though English is not the best, food ok, entertainment no as good as some, would not fly again.

Super Dooper

Just back from the Winter Olympics.
Korean Air was great.
Flights, timings, food, staff all great.
Cant say I like the country as its a mess of a place but at least its not China.

Great Airline

Had the pleasure to fly to Vancouver fro Brisbane with Korean aIrlines, 04.02.18 KE124 KE071 - 14.02.18 KE123 KE072 the Ground staff were fantastic as well as the Flight Crew.
The effeciency that the Ground Staff and flight crew checking passengers in and boarding was first class,there was no organised chaos as I have expereinced with other airlines.
The flight crew and ground staff were very well mannered and very courteous something that the middle eastern airlines which I have flown both could learn Ethiad and Emirates.
I will be choosing Korean again when I fly to Europe next year and go via Incheon again rather than Abu Dhabi or Dubai as so many people are forced to fly via these two countries.

Painful CC verification process

For some reason they have this credit card verification process when you make an online booking through their website. But since my credit card was changed since I made the booking about 10 months ago, I now need to go through this painful process of getting my new credit card verified, while I have already paid for the tickets anyway. Ridiculous procedure. I will not book with them again.


The booking was easy and straightforward .
All but one trip was on time due to snow
Extremely satisfied, very courteous and attentive

Great Airline

In June I will be taking my 3rd trip to London from Brisbane on Korean Air. It has become my airline of choice. I travel economy and have found the cabins to be clean with a fairly good amount of leg room. I am vegetarian and find the food good, although I would recommend taking some snacks. The stop over in Incheon on the way to London is great and it means I don't feel like a zombie when I arrive at my destination.

Good international airline

The staff were very polite, the flight pleasant. My other managed the booking and details - it was a Brisbane to London return trip back in 2004.
I had a recent experience with a collegue at work having his first international trip which he's understandably excited about. All his questions made me realize I have traveled quite a bit with a number of carriers, so decided to do a few reviews on them, which is why I am doing this.
My only personal fault with Korean Air would be the food, but keep in mind I do get a quesy stomach when traveling on long flights so if you're an ok eater, just ignore that one personal preference. My mother was very happy with the food, which is how I know it was just me. They had good airport accommodation too, in Seoul where we stayed overnight to break up the flight. (because I don't sleep well on planes either). It was very clean, and the staff were very polite there too.

Great value airline

It was excellent value, great caring service. Everything went to plan. We arrived on time. Meals were good, plenty of snacks and leg room for 6 ft 5 inch hubby was better than other airlines. We flew economy. We will fly with them again.

Another wonderful experience flying Korean Air

This is my 2nd trip to Europe with Korean Air. In November flew SYD-CDG with Korean Air 1st leg and code share Air France 2nd leg arriving Saturday afternoon after the terrorist attacks. Both flights had good service and pleasant staff. The free hotel/food included in the 16 hour stopover makes the journey from Australia to France easy. Leave Sydney in the morning arrive Incheon late afternoon, by the time you arrive at hotel have dinner and relax a bit it's sleep time, then your back up in the morning and on a flight that arrives mid afternoon with Air France or early evening with Korean Air. Arrive at your Paris accommodation in time to potter around and have dinner and it's night time again and your body clock is adjusted to wake up the next morning and hit the ground running. We returned home in December from Prague with a 6 hour stopover in Incheon. The airport at Incheon is great and we found the rest and relax area and grabbed a few hours sleep in big comfy recliners. Again both legs had great service and nice food. I will definitely fly Korean Air to Europe next time. The service is good and the flight times are great.

Flight Cancelation

Very bad customer service. I had to cancel my ticket and was told it's going to get refunded but when I called again, they told they can't cancel the ticket. No one ever told me so now I lost lot of money cause of them. Very disappointing for full priced carrier.

Unable to change any details of flight or request a refund.

I have an upcoming flight for December this year and during booking there was no option to select which meals I required. My travelling partner requires vegan and gluten free which I am now made aware on the ticket is not what I 'selected' even though I did not receive the option. I am unable to change any details of my booking so either my travelling companion must starve for the two 13 hour flights or I have to cancel the flight with no refund and re-book it. This is simply unacceptable and I will never book or fly with Air Korea again.

My flight from Korea to Israel 2nd June 2016

I flew on KE957 from Korea to Israel and I would just like to let you know how wonderful the flight was and to highly commend all the cabin staff - ESPECIALLY KIM BO HYUN AND WARAPORN T. I have flown both Business Class and Economy on many occasions and on various airlines, however I have never ever been treated and looked after so well as I did by these 2 members of your cabin staff.

Congratulations on such outstanding service.

"Nothing But The Best"

My partner and I have flown with Korean Air 4 times in the last 5 years, and we can honestly say that they are absolutely fantastic, never any hassle, always smiling staff who can't do enough for you. We fly from Brisbane to Amsterdam and their stopover is wonderful, airport Hyatt (which they own)service second to none, accommodation and food excellent......do yourself a favour and "FLY KOREAN AIR" !!!!!!! :-)


I have recently flown four international legs with Korean Air and have found them to be one of the best airlines I have travelled with. The seats have more leg room then most with individual entertainment systems at each seat and the meals are pretty good for airline food (get the Korean choices not the western meals!) They have a generous baggage allowances of 2 x 23 kilogram bags per passenger with each additional bag costing $200 as a flat rate.

The ground and flight crew are fantastic! I had one of the easiest and quickest check ins I have ever experienced which was significant as I was departing on an international flight from a busy US airport, any regular traveller knows what a stressful event that can be! The cabin crew are very friendly and willing to be of assistance.
Reliable and efficient

Best by a Mile! Can't fault them really

Travelled Brisbane to London return Xmas 2012 with family (including 2 year old) and couldn't have gone any better. Despite some miscommunication, confusion and lack of details at Seoul airport regarding where to go for transfer to stopover hotel (which was rectified straight away), would definitely fly KAL again. Heading back to London next year (2015) and hope to book again with KAL without hesitation, this time with 4 year old and 1 year old.
Price, stopover, very friendly and helpful staff
Slight miscommunication about transfer info at Seoul airport

Keep going down

Despite my previous not good experience with this carrier I still was traveling to Europe from Australia using KAL carrier just only because of nice stay in Seoul overnight. It was May 2014. Unfortunately it happens that even the accommodation get worse. The hotel this time was Ramada Songdo about 20min away from airport rather than 5min previous few times I travelled.
This time it is satisfactory but not excellent as it was before. Aircon was not working, no spa, neither swimming pool, dinner and breakfast was with no choice but only one option. Accompanying staff ( I guess they were from KAL service) was trying the best but apparently they were limited with ability to do so.
A mini-bar in the room was empty still with a list of items suppose to be in it and i was asked if we consumed anything from mini-bar during check-out, funny enough.

Aircraft crew service was a little be better than previous time with less ignorance to English speaking and nothing more to say.

And by the way not able to do web check-in 'due to a reservation change'.

un-acceptable service

Great Airline

Have used Korean Air a few times to and from Sydney and Tokyo via Incheon, and every time the service has been impeccable. The staff are friendly , attentive and very well presented. Seats were comfortable and clean.
On one flight toward Sydney, a passenger passed away suddenly just after dinner and lights out. The crew handled this situation the best they could to try and keep passengers calm, while being respectful of the deceased passenger. It was quite a shock but handled the right way. I have also had on more than 2 occasions complimentary upgrades, which is always a nice surprise.
Friendly staff, comfortable, decent meals and entertainment.

Best airline

Flew to Italy 10 times from Melbourne Australia with many different airlines, twice with Korean air, and I got to say that they are the best, very friendly staff and service, with a free over night stay in Seoul Hyatt hotel with all meals included which is very good if travelling with kids as they can rest.
inexpensive, over night stopover

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Questions & Answers

Travelling business class with Korean Air. Return trip from London to Auckland. Great free hotel on stopover in Seoul on last trip. Am assured by flight company that free stopover available again but still awaiting confirmation from Korean Air. Stopover date 3/2/19. Should I be worried?
6 answers
I would double check to be safe!Never had a problem. Third trip coming up soon.Thanks for responses. I was encouraged by the "never had a problem" one but could John tell me how to double check!

My wife & i are flying to Paris with a 20 hour stop over in Seoul so we are staying in a hotel courtesy of Korean Air. Could someone let me know if you are able to leave the hotel while you are there or do you have to remain in the hotel until your connecting flight leaves the next day?
3 answers
Hi, we arrived at Incheon airport late afternoon. Our hotel was a 50 min bus trip from the airport and with Customs and Immigration we arrived at thehotel around 7.45 pm. We were given complimentary buffet dinner and breakfast the next morning. In the morning we went for a run in the area surrounding the hotel before breakfast. We were gone for about 45 mins. By the time we had showers, breakfast and packed up our gear it was time to meet the other passengers in the foyer ready to go back to the airport. I'm sure you could leave the hotel if you had time. But to be honest, there's not much time. Also we were mindful of not missing the bus back to the airport. The hotel was very very nice. And the buffet was great. Hope this helps.I forgot to say that some passengers were taken to a hotel that was much closer to the airport. I suspect those passengers had a shorter turn around time between flights.Thank you very much "jayco". Your reply was extremely helpful

Has anyone travelled KAL from Sydney to Vancouver, with the 1 hour Incheon layover? I'm very nervous about the idea of a 1 hour layover - especially since we're travelling at Christmas time and they don't appear to have more than 1 flight per day from Incheon to Vancouver. I did ring customer service who reassured me that, so long as I've ticketed the whole trip through KAL, that it would be fine as transfers at Incheon don't take long, and it's not a big distance if it's a KAL flight. It is a huge cost saving to fly KAL this way (around $4K for the four of us!) but I'm curious if anyone else has experience with this? Thanks!
2 answers
Hi we travelled from Brisbane to Vancouver last December for a holiday at Big White BC . The KAL flight was pretty good , we had comfortable seats , great service , my husband said his meals were delicious , my meals were good on the way over ( I'm a coeliac so I required all gluten free food) but not very nice on our return flight . There was always plenty of beverages . The airport was really nice , very modern, we also only had a 1 hour stop over (I too was very worried we might miss our flight but our very experienced Travel Agent said our next flight would NOT leave without us ) our KAL flights were delayed going over & coming back . I would fly with KAL again but would take advantage of over night accommodation in Seoul this time . Seoul looks like an interesting place! Hope this helps. Hi -- I'm looking into a similar return flight from Sydney to Vancouver and you're the first person I've come across who has taken this exact same route; my first layover is 1 hour long and my second is 50 minutes and I'm concerned that it's too short. How was your experience with your 1 hour layover in ICN?

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