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Korean Air

Korean Air

3.9 from 44 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
23
4 star
9
3 star
3
2 star
1
1 star
8

Kimchi

KimchiSydney

Shutters down

published

I flew from Sydney, Australia to Incheon, South Korea last May on a morning flight. The service was fine but they made us put the shutters down for the majority of the trip. It would have been nice to see out the window and not be in the dark all day. It was a day time flight and Seoul is only one hour behind Sydney at that time of year, so going from very similar time zones makes no sense to black out the cabin during the day.
The other negative, on the trip home from Seoul to Sydney, around 2.00am they put the lights on and woke everyone up for food! Back to my point about similar timezones, people are normally asleep then!


AllanK

AllanK

  • 2 reviews

About to take our 3rd trip with Korean Air

published

We have flown to Israel/Turkey with Korean in 2015 from Sydney. Had to overnight in Incheon Airport hotel, but airline covers this at a very nice hotel....5 star, and meals...great deal and breaks the trip nicely so you reach the final destination relatively refreshed. Also went to Vancouver/New York in 2016, overnight not necessary as connections are good for this one. We chose to spend 2 nights in Seoul on return leg, and we were very happy with all. Overall, great airline, food was good, entertainment more than adequate, and I loved the break in Seoul both times.

John

John

  • 2 reviews

Business class

published

Brisbane to South Korea and New York return. 23hours in the air plus waiting.
Seats are lie flat beds so comfort is no problem.
Flight attendants are stunningly beautiful, and very polite, though English is not the best, food ok, entertainment no as good as some, would not fly again.

Grumpy Old Man

Grumpy Old ManSomewhere Near Terrigal, NSW

  • 15 reviews
  • 96 likes

Super Dooper

published

Just back from the Winter Olympics.
Korean Air was great.
Flights, timings, food, staff all great.
Cant say I like the country as its a mess of a place but at least its not China.


Gavin E.

Gavin E.South East Queensland, QLD

  • 12 reviews

Great Airline

published

Had the pleasure to fly to Vancouver fro Brisbane with Korean aIrlines, 04.02.18 KE124 KE071 - 14.02.18 KE123 KE072 the Ground staff were fantastic as well as the Flight Crew.
The effeciency that the Ground Staff and flight crew checking passengers in and boarding was first class,there was no organised chaos as I have expereinced with other airlines.
The flight crew and ground staff were very well mannered and very courteous something that the middle eastern airlines which I have flown both could learn Ethiad and Emirates.
I will be choosing Korean again when I fly to Europe next year and go via Incheon again rather than Abu Dhabi or Dubai as so many people are forced to fly via these two countries.


Richard

Richard

  • 2 reviews
  • 3 likes

Painful CC verification process

published

For some reason they have this credit card verification process when you make an online booking through their website. But since my credit card was changed since I made the booking about 10 months ago, I now need to go through this painful process of getting my new credit card verified, while I have already paid for the tickets anyway. Ridiculous procedure. I will not book with them again.


Professional

published

The booking was easy and straightforward .
All but one trip was on time due to snow
Extremely satisfied, very courteous and attentive


Great Airline

published

In June I will be taking my 3rd trip to London from Brisbane on Korean Air. It has become my airline of choice. I travel economy and have found the cabins to be clean with a fairly good amount of leg room. I am vegetarian and find the food good, although I would recommend taking some snacks. The stop over in Incheon on the way to London is great and it means I don't feel like a zombie when I arrive at my destination.

Marian

Marian

  • 16 reviews
  • 23 likes

Good international airline

published
Happy Jayco customer

Happy Jayco customerSunshine Coast Qld

  • 10 reviews
  • 5 likes

Great value airline

published

It was excellent value, great caring service. Everything went to plan. We arrived on time. Meals were good, plenty of snacks and leg room for 6 ft 5 inch hubby was better than other airlines. We flew economy. We will fly with them again.


Another wonderful experience flying Korean Air

published

Flight Cancelation

published

Very bad customer service. I had to cancel my ticket and was told it's going to get refunded but when I called again, they told they can't cancel the ticket. No one ever told me so now I lost lot of money cause of them. Very disappointing for full priced carrier.


Bradley T.

Bradley T.

  • 3 reviews
  • 1 like
  • Verified customer

Unable to change any details of flight or request a refund.

published

I have an upcoming flight for December this year and during booking there was no option to select which meals I required. My travelling partner requires vegan and gluten free which I am now made aware on the ticket is not what I 'selected' even though I did not receive the option. I am unable to change any details of my booking so either my travelling companion must starve for the two 13 hour flights or I have to cancel the flight with no refund and re-book it. This is simply unacceptable and I will never book or fly with Air Korea again.


My flight from Korea to Israel 2nd June 2016

published

I flew on KE957 from Korea to Israel and I would just like to let you know how wonderful the flight was and to highly commend all the cabin staff - ESPECIALLY KIM BO HYUN AND WARAPORN T. I have flown both Business Class and Economy on many occasions and on various airlines, however I have never ever been treated and looked after so well as I did by these 2 members of your cabin staff.

Congratulations on such outstanding service.

"Nothing But The Best"

published

My partner and I have flown with Korean Air 4 times in the last 5 years, and we can honestly say that they are absolutely fantastic, never any hassle, always smiling staff who can't do enough for you. We fly from Brisbane to Amsterdam and their stopover is wonderful, airport Hyatt (which they own)service second to none, accommodation and food excellent......do yourself a favour and "FLY KOREAN AIR" !!!!!!! :-)

Leis

Leis

  • 8 reviews
  • 8 likes

Excellent

published

Andy

AndyMackay, Queensland

Best by a Mile! Can't fault them really

published

Travelled Brisbane to London return Xmas 2012 with family (including 2 year old) and couldn't have gone any better. Despite some miscommunication, confusion and lack of details at Seoul airport regarding where to go for transfer to stopover hotel (which was rectified straight away), would definitely fly KAL again. Heading back to London next year (2015) and hope to book again with KAL without hesitation, this time with 4 year old and 1 year old.
Price, stopover, very friendly and helpful staff
Slight miscommunication about transfer info at Seoul airport


Vlad58

Vlad58Sydney, Australia

Keep going down

published

Jessie

JessieKawaguchi

Great Airline

published

Have used Korean Air a few times to and from Sydney and Tokyo via Incheon, and every time the service has been impeccable. The staff are friendly , attentive and very well presented. Seats were comfortable and clean.
On one flight toward Sydney, a passenger passed away suddenly just after dinner and lights out. The crew handled this situation the best they could to try and keep passengers calm, while being respectful of the deceased passenger. It was quite a shock but handled the right way. I have also had on more than 2 occasions complimentary upgrades, which is always a nice surprise.
Friendly staff, comfortable, decent meals and entertainment.


Best airline

published

Flew to Italy 10 times from Melbourne Australia with many different airlines, twice with Korean air, and I got to say that they are the best, very friendly staff and service, with a free over night stay in Seoul Hyatt hotel with all meals included which is very good if travelling with kids as they can rest.
inexpensive, over night stopover


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Questions & Answers

Getchbold NT

Getchbold NTasked

Hi everyone,

I used Cargo delivery service of Korean Air to bring my pet dog (English Bulldog) to my country in her birthday. However, my pet was dead in the warehouse of Korean Air because of heat stroke. I have not received any feedback from Korean Air for compensation although this problem happened 1.5 months ago, and I contacted them many times.

Is there anyone here has the same problem?
Can you please give me some advice?
Thanks in advance

No answers

Mike.

Mike.asked

Travelling business class with Korean Air. Return trip from London to Auckland. Great free hotel on stopover in Seoul on last trip. Am assured by flight company that free stopover available again but still awaiting confirmation from Korean Air. Stopover date 3/2/19. Should I be worried?

6 answers
John
John

I would double check to be safe!

AllanK
AllanK

Never had a problem. Third trip coming up soon.

Mike.
Mike.

Thanks for responses. I was encouraged by the "never had a problem" one but could John tell me how to double check!


simee67

simee67asked

My wife & i are flying to Paris with a 20 hour stop over in Seoul so we are staying in a hotel courtesy of Korean Air.
Could someone let me know if you are able to leave the hotel while you are there or do you have to remain in the hotel until your connecting flight leaves the next day?

3 answers

Hi, we arrived at Incheon airport late afternoon. Our hotel was a 50 min bus trip from the airport and with Customs and Immigration we arrived at thehotel around 7.45 pm. We were given complimentary buffet dinner and breakfast the next morning. In the morning we went for a run in the area surrounding the hotel before breakfast. We were gone for about 45 mins. By the time we had showers, breakfast and packed up our gear it was time to meet the other passengers in the foyer ready to go back to the airport. I'm sure you could leave the hotel if you had time. But to be honest, there's not much time. Also we were mindful of not missing the bus back to the airport. The hotel was very very nice. And the buffet was great. Hope this helps.

I forgot to say that some passengers were taken to a hotel that was much closer to the airport. I suspect those passengers had a shorter turn around time between flights.

simee67
simee67

Thank you very much "jayco". Your reply was extremely helpful


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