Korean Air

Korean Air

Korean Air
3.7

49 reviews

PositivevsNegative
67% · 3313 · 27%

Value for Money
2.8
Transparency
3.0
Seat Room
2.5
Food
3.3
In-Flight Service
3.0
In-Flight Entertainment
2.5
Wi-Fi
3.0
Brand Manager for Korean Air? Claim your listing.

Reviews

49 reviews
Howard P.
Howard P.2 posts
 

Very good service

The flight from sydney to south korea was good, service was good and food was actually better than most airplane food! Show details
In-Flight Entertainment
sprawn
sprawnSydney, NSW15 posts
 
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
arnold
arnold
 

wrong website pricing

tried to book a multi segment trip on koreanair.com but due to technical issue, cannot be completed. website price is cheaper by $500 than booking thru their reservations. WHY!!!!!!!
Ernest
Ernest2 posts
 

Avoid

English customer service line was a joke, admitted to mishandling my order confirmation and has rejected the initial date that was confirmed for my boarding flight. No intention of upgrading my ticket to another class even when there were plenty of spots. Ended up changing my ticket to 2 days ahead of my travel plan with no compensation and I had to pay extra for my hotels and other services. Sent a complaint to their customer service on the 3rd of Jan and no reply at all, avoid if you can. Show details
Liz
Liz
 

Plane very old and uncomforable

I had heard really good things about Korean Air so was really shocked; As plane not full looks like they traded down for a really old plane with tiny narrow uncomfortable seats; I paid extra for sear with more leg room and it was not worth it Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Kimchi
KimchiSydney
 

Shutters down

I flew from Sydney, Australia to Incheon, South Korea last May on a morning flight. The service was fine but they made us put the shutters down for the majority of the trip. It would have been nice to see out the window and not be in the dark all day. It was a day time flight and Seoul is only one hour behind Sydney at that time of year, so going from very similar time zones makes no sense to black out the cabin during the day.

The other negative, on the trip home from Seoul to Sydney, around 2.00am they put the lights on and woke everyone up for food! Back to my point about similar timezones, people are normally asleep then!

AllanK
AllanK3 posts
 

About to take our 3rd trip with Korean Air

We have flown to Israel/Turkey with Korean in 2015 from Sydney. Had to overnight in Incheon Airport hotel, but airline covers this at a very nice hotel....5 star, and meals...great deal and breaks the trip nicely so you reach the final destination relatively refreshed. Also went to Vancouver/New York in 2016, overnight not necessary as connections are good for this one. We chose to spend 2 nights in Seoul on return leg, and we were very happy with all. Overall, great airline, food was good, entertainment more than adequate, and I loved the break in Seoul both times.

John
John5 posts
 

Business class

Brisbane to South Korea and New York return. 23hours in the air plus waiting.

Seats are lie flat beds so comfort is no problem.

Flight attendants are stunningly beautiful, and very polite, though English is not the best, food ok, entertainment no as good as some, would not fly again.

Grumpy Old Man
Grumpy Old ManSomewhere Near Terrigal, NSW68 posts
 

Super Dooper

Just back from the Winter Olympics.

Korean Air was great.

Flights, timings, food, staff all great.

Cant say I like the country as its a mess of a place but at least its not China.

Gavin E.
Gavin E.South East Queensland, QLD45 posts
 

Great Airline

Had the pleasure to fly to Vancouver fro Brisbane with Korean aIrlines, 04.02.18 KE124 KE071 - 14.02.18 KE123 KE072 the Ground staff were fantastic as well as the Flight Crew.

The effeciency that the Ground Staff and flight crew checking passengers in and boarding was first class,there was no organised chaos as I have expereinced with other airlines.

The flight crew and ground staff were very well mannered and very courteous something that the middle eastern airlines which I have flown both could learn Ethiad and Emirates.

I will be choosing Korean again when I fly to Europe next year and go via Incheon again rather than Abu Dhabi or Dubai as so many people are forced to fly via these two countries.

Rick E.
Rick E.Sydney, NSW3 posts
 

Painful CC verification process

For some reason they have this credit card verification process when you make an online booking through their website. But since my credit card was changed since I made the booking about 10 months ago, I now need to go through this painful process of getting my new credit card verified, while I have already paid for the tickets anyway. Ridiculous procedure. I will not book with them again.

PHIL k
PHIL k
 

Professional

The booking was easy and straightforward .

All but one trip was on time due to snow

Extremely satisfied, very courteous and attentive

Travelling Girl
Travelling Girl
 

Great Airline

In June I will be taking my 3rd trip to London from Brisbane on Korean Air. It has become my airline of choice. I travel economy and have found the cabins to be clean with a fairly good amount of leg room. I am vegetarian and find the food good, although I would recommend taking some snacks. The stop over in Incheon on the way to London is great and it means I don't feel like a zombie when I arrive at my destination.

Marian
Marian23 posts
 
Happy Jayco customer
Happy Jayco customerSunshine Coast Qld16 posts
 

Great value airline

It was excellent value, great caring service. Everything went to plan. We arrived on time. Meals were good, plenty of snacks and leg room for 6 ft 5 inch hubby was better than other airlines. We flew economy. We will fly with them again.

Questions & Answers

Getchbold NT
Getchbold NT

Hi everyone,

I used Cargo delivery service of Korean Air to bring my pet dog (English Bulldog) to my country in her birthday. However, my pet was dead in the warehouse of Korean Air because of heat stroke. I have not received any feedback from Korean Air for compensation although this problem happened 1.5 months ago, and I contacted them many times.

Is there anyone here has the same problem?
Can you please give me some advice?
Thanks in advance

Mike.
Mike.

Travelling business class with Korean Air. Return trip from London to Auckland. Great free hotel on stopover in Seoul on last trip. Am assured by flight company that free stopover available again but still awaiting confirmation from Korean Air. Stopover date 3/2/19. Should I be worried?

John
John  

I would double check to be safe!

AllanK
AllanK  

Never had a problem. Third trip coming up soon.

Mike.
Mike.  

Thanks for responses. I was encouraged by the "never had a problem" one but could John tell me how to double check!

simee67
simee67

My wife & i are flying to Paris with a 20 hour stop over in Seoul so we are staying in a hotel courtesy of Korean Air.

Could someone let me know if you are able to leave the hotel while you are there or do you have to remain in the hotel until your connecting flight leaves the next day?

Happy Jayco customer
Happy Jayco customer  
Happy Jayco customer
Happy Jayco customer  

I forgot to say that some passengers were taken to a hotel that was much closer to the airport. I suspect those passengers had a shorter turn around time between flights.

simee67
simee67  

Thank you very much "jayco". Your reply was extremely helpful

See all Korean Air questions

Details

CategoryDomestic Airlines and International Airlines
Home CountrySouth Korea
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 10 kg
Economy Included Checked In Luggage Limit 20 kg
International
Economy Included Carry On Luggage Limit 10kg
Economy Included Checked In Luggage Limit 23kg
Visit official website

Contact info for Korean Air

Extra Information

Brand Manager for Korean Air? Claim your listing.

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.