Le Creuset Casseroles

We have owned and regularly used our Le Creuset cast iron shallow casserole for almost 40 years and found it durable and fantastic to use. Mostly it was used on a gas cooktop or in the oven. Wonderful! Unfortunately we recently changed to an… Read more

induction cooktop and, before it was even hot enough to start browning dumplings in avery small amount of oil, the enamel started popping off. It looked at first like I had spilt salt all over the cooktop until I realised that it was the enamel coming off. It has been so disappointing to loose this beautiful pot after so many years of good used. I strongly suggest that these pots not be used on induction cooktops, even at low to medium temperatures. Perhaps the enamel had warn thin over time but we will never know.

Lifetime Warranty Not Honored – Misleading and Disappointing Experience, report to the ACCC (details below) I have been a loyal Le Creuset customer for over 20 years and trusted their promise of a lifetime warranty on cast iron cookware. Recently, two of my pots became damaged during normal domestic use. When I visited their store to claim under… Read more

the warranty, Le Creuset refused, claiming the damage was due to misuse—without any evidence and despite my long history of proper care. Instead of honoring the warranty, they offered me a 40% discount on replacements, and I later discovered that similar discounts were publicly available, meaning the offer was not genuine compensation. Le Creuset staff in store also stated that if a pot doesn’t show defects in the first few years, any later issues are assumed to be misuse. This policy is not disclosed anywhere in their warranty terms or marketing materials. I have since lodged a complaint with the ACCC and will be escalating to VCAT. Le Creuset’s warranty process appears inconsistent and discretionary, not the reliable “lifetime guarantee” they advertise. I urge everyone with issues such as mine to lodge a complaint with the ACCC, this is the website: https://www.accc.gov.au/about-us/contact-us-or-report-an-issue. Just choose "Report a consumer issue". While the ACCC doesn't resolve complaints, they use reports from the public to inform their enforcement work. If everyone on these forums lodges a complaint with the ACCC we may see some changes.

Le Crueset advertise and email about a current sale, however the product on sale is “out of stock” and has been for over 4+months. False and frustrating advertising. No response from Customer Service.

Amazing Customer Service from Le Creuset – Probably some of the best customer service I have ever received. My beautiful round white Le Creuset pot was under one year and had a chip on the side... to me it looked like it had sort of melted off. I wrote to Customer Service about it and they were so helpful. I sent it back to them and they replaced it. I use it as a feature piece in my… Read more

kitchen so it's a piece I need to look new (I had only used it maybe 6 times) I also have a Le Creuset oval pot from my wedding 18 years ago which is still going strong and is used multiple times per week. I also have other Le Creuset small pots, trivets, etc and I just love them. Amazing products, amazing customer service. I can't fault them and will 100% be buying from them again! Thank you!

My Le Creuset is fifty five years old. It looks better than I do – I was given a small, medium and large Le Creuset pot when I got married. That was fifty five years ago. I still use them, in the oven and on the stove especially when I’m slow cooking. I’ve been longing to treat myself to a shiny new they are so beautiful to look at. But when I recently lifted a medium sized saucepan in the shop, I found it much… Read more

heavier than my old ones and don’t understand why it’s necessary. I imagine that once I add the ingredients it would be even heavier to manage, particularly when I need to bring the pot out of the oven. If anyone has an answer, I’d be pleased to know it.

Excellent Customer Service 5 star – I lost few crips as the crips are must items to keep cast iron pots away from rust. Simona from the Customer Service Department sent me 6 crips for me without any drama. I am very impressed by the quality of customer service by Le Creuset. I will definitely stick with this brand. I love luxury brands but not all luxury brands offer this type exceptional customer focused services. Well Done and Thank You.

Beware of buying this product. I purchased the 28cm frypan which cost a few hundred dollars and only lasted 4 years. The non-stick coating has lifted and when I sent a complaint to customer service, they asked me the following questions, which was bizarre: 1. How do you usually use your item? What do you cook in it? 2. What kind of stove do you… Read more

have?

In my opinion, you are better off purchasing a $60 pan that will do the job just as well. It's not worth spending money on what you believe is quality as it will let you down.

Le Creuset “Lifetime Guarantee” misleading! – Don’t be fooled by the so called lifetime guarantee! A chip appeared in the enamel of my pot and when I contacted Le Creuset I was told this was due to overheating. I have however never used my pot on high heat! Very disappointing response. These products are definitely not worth the outrageous price you pay for them - check out more reasonably priced alternatives before you buy. Show details

Veblen goods – The only thing this casserole has to offer is its weight and thick base. It is however, over-priced Veblen goods that has a poor cooking surface to which food likes to stick and/or burn. I never use it because it is out performed by a non-stick casserole I bought from Sainsbury's for around £25. I will grant that the Le Creuset casserole will last for years, but that's hardly an asset if it has little to offer. Show details

A lot of grief for the pot - questionable if worth it – Seems to be a great pot but let down by the customer service. Hit and miss with customer service phone number - connected straight away at the start but then unreachable for days after, this is the same for emails. Also no mention that refunds for afterpay payments are not treated the same as other payment methods in both website terms and… Read more

conditions or via customer service agent h verbal advice. Which means was a bit of an unpleasant surprise when could not return instore and had to actually pay to post a cast iron pot back to warehouse.

Overall interaction with company left a bit of a sour aftertaste. In this day and age where customer service is so important, le creuset lets itself down.

Wouldn’t replace broken product – Le creuset refused to replace a broken dish that only lasted a few months. Was not dropped. Will not buy from them again. Save your money. Show details

Best item in my kitchen – My family purchased our Le Creuset 24cm casserole/Dutch oven pot over 30 years ago. At some point the lid was dropped on the pot from a height of a few centimetres and the lid cracked. We kept using the pot and lid, but recently the lid started to wobble a little. I contacted the Le Creuset customer service team, and they offered to send me… Read more

another lid free of charge. Honestly, it's the best customer service we've ever had with any consumer good! I'd recommend buying at least one Le Creuset casserole/Dutch oven to have in your kitchen. We are looking to buy another larger one.

Great customer service, a company that looks after their customers – My 10+year old cast iron pot had a small chip in the base and Simona replaced my pot with a brand new one out of goodwill!The whole exchange process was easy and fast.Thank you for a fantastic level of service and great customer focus. I will be buying more Le Creuset products. Angelika Lewis

The dream casserole in my life! – I love the colourfulness of Le Creuset, and currently I obtained a 24cm casserole of the colour in Nectar. Perfectly match in my kitchen and basically used it every time. Another point of loving it is it can goes into the oven so very handy to just use a pot for everything. Show details

Buyer beware! Exclusions exclusions exclusions – All in all a very poor experience on the 20cm casserole I purchased as a gift for my mother last year. MYER representative advised that they will last a lifetime as long as you don’t place them in the dishwasher excessively or use them on high heat without food. Our experience on one of the casseroles purchased as is follows; Rusting along the… Read more

rim of the casserole and surface rim along the lid where it sits on the casserole .

This is despite only hand washing it with warm water and using a gentle for hands dishwashing liquid. Item was dried with a cotton cloth .

A dark spec within the the actual enamelled section of the casserole.

Contacted Le Creuset and was advised to take it to MYER so their representative named [Name Removed] would assess the situation. Surprise surprise, they stated that the aforementioned flaws were not deemed a manufacturing fault.

Will be escalating the issue MYER directly, if they do not assist, I will be left with no option but to take it externally to Consumer Affairs Victoria.

I wish I had been wiser and read the reviews on here prior to making such a large investment for such temperamental pieces of cookware. The cookware as far as I am concerned should be working for us, not us going through extra ordinary steps to keep it maintained.

This is the response I received from Le Creuset;

“ Rust is a characteristic of Cast Iron and is unfortunately not deemed as a manufacturing fault (on the exposed rim areas) as it is due to the nature of cast iron itself. Iron is a natural part of our diet and Raw cast iron itself has been used for centuries in cooking implements. Such examples are BBQ grill plates, the lodge cast iron brand as well as thin Cast Iron Wok’s. Le Creuset recommends that you treat the exposed Cast Iron areas with Vegetable oil which will prevent further rusting.”.

Worst customer service EVER!!!! Buyer Beware – I have sent emails in April, August and November asking how I go about replacing a Le Creuset Pot and have received no response to any of my emails. Also the customer service phone number either goes to voicemail or rings out. I have copies of all the emails and recorded attempts of trying to speak to a customer service representative. I suspect… Read more

some of the other reviews that state they contacted the company via email and got a response the following day and a replacement pot are FAKE. Unfortunately what they state is not the reality. Try contacting them and see if you get a response. The reviewer that gave them 5 stars had the exact same issue I did. The inside enamel of the pot chips and comes off in your food while cooking. They just ignore you and hope you will give up and go away. I will never purchase a Le Creuset product again.

Wrong choice, I'm glad i didn't buy a set – These Le Creuset casseroles are no good quality, most certainly are not original quality as I had many years ago. Using any type of oven, they get damaged and I lost trust in whether whatever material they've used are safe for human health...surely don't worth the price. Show details

Customer care terrible – We bought a saucepan set over 10 years ago and have damaged 2 of the lids ourselves. My wife contacted them over 3 months ago, explaining that we are willing to pay for replacements. She has spoken to several people who have promised to get back to her. We are still waiting. What if there was a problem with their goods under guarantee? Show details

Le Creuset enamelled cast iron cookware fantastic – After trying the cast iron oval casserole with a lamb roast, I've just replaced all my cookware with Le Creuset enamelled cast iron, fantastic product makes cooking easy, the cookware does the work for you. Great, even heat and easy to clean if you follow their instructions. Absolutely love it worth every cent. Show details

Love my new Le Creuset! – We've had a red Le Creuset Casserole unfortunately it got burnt and not saveable. We cook in it weekly, so I purchase a blue and love that the top handle is now steel. The old one chipped, so I am sure the steel handle will be a much durable handle hopefully. Can wait for a more memorable dishes to be made.

Exceptional Customer Service – Fantastic customer service! Emailed customer service with an issue and could not be happier with the result; thank you Simona. We have several Le Creuset casserole dishes, based upon this service outcome I will definitely purchase again. Great pots with exceptional longevity - just be sure to read the care and use instructions.

Great Service – Started with great support centre service. I was tracking down a dog bowl and within 1 hour Felice from the Chadstone store called to let me know she had the product in store. Less than 24 hours it arrived at my door. Thank you again for your service. Show details

Won't honor warranty – We received a 5.3L French Oven as a gift. We had used it maybe 5 times when it cracked in the oven at 450. It was not cracked before I put it in the oven, and had a crack in it when I took it out. I sent pictures with an explanation to Le Creuset. They told me "cracks or breakages which occur after use are only as a result of mechanical shock,… Read more

such as a knock or drop, not the result of a manufacturing defect". So essentially they said I dropped it, which I hadn't. In fact the crack is only visible on the inside of the oven, not the outside, so I'm not sure how the physics could allow for a drop. I asked "is it not for the scenario where something fails under conditions it is not supposed to fail in that a warranty is designed?" They would not budge. They offered me 50% off a new one but at a price of $460+ tax which is way more than these sell for anyway. I would not pay for the brand again.

User to blame! – We received a 20cm LC Casserole 7 years ago as a gift. We used it for slow-cooked curry once every 2~3 months. Recently, the enamel surface at the centre started to peel off. The CS first replied that the damage was due to "overheating", which is not covered by the life time warranty. I explained that the pot was only used for slow-cooked… Read more

curries (low-medium heat over an electric stove), how hot can it be for a pot?

The second email then stated that "Overheating can still occur when using low to medium heats if the pan does not contain enough food as the Cast Iron will continually build on heat, this can be difficult for some consumers to understand".

I have 4 in my family, I am not sure if 3/4 full considered as "enough food" or not. It is interesting to found out that these Casseroles have a minimum food quantity requirement per cooking.

The conclusion was that it's never the product's fault.

Anyway, I will stick with my 10 yo Staub instead.

Great customer service ! – I am looking for a cute shell pink Cast Iron Saucepan with Round Iron Handle for over two months. I couldn't imagine I can still get one today when everywhere else all out off stock. Sherrie from Emporium store is helpful , enthusiasm with strong customer service skill who knows how to use social media to help clients and the shop to allocate the right product to happy customers. Good work and thanks again ! Show details