Reviewer Photos & Videos
Won't honor warranty
We received a 5.3L French Oven as a gift. We had used it maybe 5 times when it cracked in the oven at 450. It was not cracked before I put it in the oven, and had a crack in it when I took it out. I sent pictures with an explanation to Le Creuset. They told me "cracks or breakages which occur after use are only as a result of mechanical shock, such as a knock or drop, not the result of a manufacturing defect". So essentially they said I dropped it, which I hadn't. In fact the crack is only visible on the inside of the oven, not the outside, so...I'm not sure how the physics could allow for a drop. I asked "is it not for the scenario where something fails under conditions it is not supposed to fail in that a warranty is designed?" They would not budge. They offered me 50% off a new one but at a price of $460+ tax which is way more than these sell for anyway. I would not pay for the brand again.
"Lifetime" warranty is completely useless
I contacted Le Creuset customer support to start the process of warranty assessment on a french oven that was purchased in 2009. The enamel coating has worn away to the point that they can no longer be used - it really puts the "stick" into "non stick". I was asked to fill in a questionnaire about how I use and clean the product, and was also asked to send in some photos. So far so good.
I informed them that I have two bottles of $20+ Le Creuset pot cleaner, and I only ever use that about once every 6 months to bring it back to its glory. On a...side note, the pot cleaner is OK but it isn't fantastic. My regular cleaning method is to use hot soapy water and a nylon sponge. It doesn't go in the dishwasher - I never use metal utensils, always use a low to medium heat, and always place oil in these casserole ovens before heating them up. I take good care of my Le Creuset enameled cookware - I have 3 of these casserole style pots, and they cost me over $1200 all up. They would not fulfil my warranty claim. Below are their responses / excuses as to why. "We have examined your photos, and the enamel still appears to be intact. There is no indication that the enamel has come off the interior. The roughness of it could be due to harsh cleaning agents or tools."
Purchased in January 2009.
User to blame!
We received a 20cm LC Casserole 7 years ago as a gift. We used it for slow-cooked curry once every 2~3 months. Recently, the enamel surface at the centre started to peel off.
The CS first replied that the damage was due to "overheating", which is not covered by the life time warranty. I explained that the pot was only used for slow-cooked curries (low-medium heat over an electric stove), how hot can it be for a pot?
The second email then stated that "Overheating can still occur when using low to medium heats if the pan does not contain enou...gh food as the Cast Iron will continually build on heat, this can be difficult for some consumers to understand". I have 4 in my family, I am not sure if 3/4 full considered as "enough food" or not. It is interesting to found out that these Casseroles have a minimum food quantity requirement per cooking. The conclusion was that it's never the product's fault. Anyway, I will stick with my 10 yo Staub instead.
Purchased in April 2013.
Great customer service !
I am looking for a cute shell pink Cast Iron Saucepan with Round Iron Handle for over two months. I couldn't imagine I can still get one today when everywhere else all out off stock. Sherrie from Emporium store is helpful , enthusiasm with strong customer service skill who knows how to use social media to help clients and the shop to allocate the right product to happy customers. Good work and thanks again !
Purchased in August 2020 for A$369.00.
- Verified purchase
I bought a Le Creuset skillet and a Signature shallow casserole from Le Creuset Australia 3 weeks ago. The finishes of the products were terrible... The enamel on the skillet was so bad, you could barely see the word “Le Creuset” and the enamel on the casserole was so thin, you can see the cast iron underneath it... When I rang customer service, they told me that is normal...! For such a premium brand, I am very disappointed with the quality of the products. If I saw these 2 items in a store, I would never have purchased them... It feels like they are selling their not so perfect items online because you can’t see them... I will never buy anything online with Le Creuset again!
Purchased in June 2020 at Le Creuset.com.au for A$656.60.
- Verified purchase
Le Crueset, it's french for perfection.
Le Crueset, what can I say other than it's well worth the money.
I've always wanted to fill my kitchen with their fine products since I was a child.
After so many years I saved up and splashed out on a treat for myself.
Tough, durable and cleanup is a breeze. I'm so glad I splurged, life is too short for anything else.
Home cooking has never been more fun, easy and elegant.
Purchased in January 2019 at Kitchen Warehouse.
- Verified purchase
Have 22cm orange casserole, and have just saved to get the blue 28cm. 22cm was a bit small for a family. Wanted something for stove to oven, and couldn’t find anything else that would take high enough temperature. Got the steel knob. Cooks beautifully, no evaporation with the tight fitting lid. Food does catch on the bottom, but soaks & cleans easily. I wanted specifically for baked risotto, which needs a good non stick pan. Like the colour choice, and that it’s pretty enough to be used as servingware. The price is expensive, but I like the idea of passing it down to the next generation.
Purchased in July 2019 at Flybuys.
Excellent customer service - cannot fault prompt reponse; courteous and considered explanations.
I contacted Le Creuset when my much valued oval casserole chipped during use. I was given the benefit of the doubt as to why this happened. Today I received a replacement - like for like. Very impressed that they are as good as their word. This is a great product, I have others as well - this one was a gift from food-loving family and quickly became my favourite so it has been much missed. Thank you Le Creuset.
I was unsure at first to buy this French oven when I saw the price. However, my husband often tells me, 5 years down the track, that it has been a great investment. It turns a meat stew into an extraordinary dish due to its ability to seal in the vapours during cooking time. Meat is exquisitely soft and full of flavour. It is a heavy pot but I don't mind that because of the quality dishes that it produces. The other great thing about it is that you just have to throw all the ingredients into the casserole and forget about it for 2 to 3 hours. It is easy to clean and is best used with low cooking temperature otherwise food easily catches at the bottom and burns. Great, great product! Mo U.
Great product for all purpose cooking
The quality of this product is second to none. The cast iron material retains heat so well and cooks very evenly. I have also dropped the lid a number of times on tiles and it has never broken! They are reasonably priced when on sale, would highly recommend.
Le Creuset is the perfect pot
Le Creuset boils, roasts, stews, casseroles and also looks good on the dinner table. I still have mine after 40 years. I have two and they both look the same as the day I bought them. No scratches on the base. Still pristine. I recently contacted Le Creuset with a query and they couldn't have been nicer. So nice I purchased another. There were emails back and forth and enquiries made on my behalf and an agreeable solution made. Not only are the casserole dishes perfect, so is the company.
Le Creuset is one of my favourite brands out there
I must commend Le Creuset for their consistent quality: I've never bought anything from them that I haven't loved. They are sturdy, conduct heat beautifully, and are always easy to wash. Even burnt food on oven dishes, that usually can be difficult to fully get rid of, come off with ease. Even the 30 year old dishes I got from my parents are still spotless and great to use. Highly recommend
Loving it so far
We've purchased a Le Creuset 5.2L pot for over a month now.
So far we're loving it.
It's not too difficult to wash as long as you regularly maintain it.
The pot retains the moisture extremely well when cooking sauce type of food.
Will provide an update on this review in a years time if I remember to let you know how it's going.
Great Easy Slow Cooking
I have 3 Le Creuset Casserole Pots of different sizes, and I use them all and often. They are dishwasher proof, oven proof, usable on the hobs and are robust for a lifetime of cooking. I have had some of them for a decade and they are just as good as the day I got them. Only downside they are expensive - but I do feel I got good value from them.
Mum got this for me and now I dont cook with anything else!
Its got a good weight to it which was the first thing I noticed that impressed me with the quality. Retention of heat was another thing that I was concerned about but especially when cooking over many hours this thing was great. I think I don't even need to use my other pans anymore.
Great fit for the kitchen with many uses
I discovered this brand in Myer a while back and have been recommending it to my friends ever since. It is extremely durable and has worked on both my induction stove and ceramic plate heaters. It works fantastic and even tho the enamel has slightly worn away after 6 years, its got a life that will last longer than me it seems
The one pot everyone should have
With so many toxic cookware a out there (aluminium, non stick and the like) I was so happy to finally find this fabulous cast iron pot. I use it both on my ceramic stove top and in the oven. It keeps the moisture in and due to the weight (yes it is very heavy!) it doesn't boil over like other lighter lids. There are many imitation brands on the market but buy a Le Creuset or Staub if you want a piece that lasts for life. The colours are so beautiful too. Food doesn't stick and is so easy to wash off. The only quibble I had was mine came with a ...phenolic knob which only can take up to 170 degrees Celsius so I had to buy a replacement stainless steel knob. I think they now all come with the stainless steel knob. These pots are pricey at $500+ but I managed to get an almost new second hand one online and they are also available much cheaper at Teddingtons or Evertons.
- 38 reviews
- 10 likes
Absolutely love it! Make family cooking easy and healthier!
My mother has one of these (from ALDI) and she absolutely loves it. it allows her to make simple nutritious family meals easily and efficiently. the food cooks evenly on the inside and can go on the stove top or in the oven or we do both! you can cook meat, veg, both!, soups - you name it! it browns the meat nicely and can also be used as serving ware for family dinners - just put it straight from the oven to the table! easy! I usually get the washing up side of things and I find it very easy to clean. the insides are coated in a fine layer of ...non-stick pain so food literally washes of. we've had ours for 5+ years now and used it 2-3 times per week and I find when I clean it now that that food sticks a little more easily of the bottle but I just let to soak and it is a non-issue.
Never too late to buy a Le creuset
Bought the Marseille Blue a few weeks ago. Just to find out I must have done this years ago.
Works as good in an oven and on inductie. The only thing that keep me off buying was its price. Took me more than a year and a half to find the right colour and the right price
th easy way to clean
There were a few pits in the inside. But was replaced by a good one
Questions & Answers
Hi, I'm thinking of purchasing a 26cm French oven can you please advise between the ones with the metal knob and the black knob on the lids what'ss the difference between the two? as there seems a price difference as the metal knob is more expensive.Also is there any advantage of the shape round or oval or just personal choice? Thanky ou in advance.
I am not an expert, but I think that the black handle doesn't get as hot as the metal handle if you have the pot on the stove top - it will still get hot if the pot is in the oven. I prefer the black handle but it is a personal choice. With respect to the shape, as you said it is a personal choice - but also think about what you are likely to want to use the pot for. If you are going to be slow cooking meats like lamb shoulder, leg then the oval may fit the meat better - I mainly use mine for casseroles / stews etc so am happy with the round.
The metal knob can tolerate a higher temp in the oven. If the metal screw that fastens the black knob gets too hot it can cause the knob to break/chip. I have one of each and I prefer the metal knob. Round or oval, whatever rocks your boat!
Le Creuset Casserole (round or oval) is a must have for anyone who enjoys their cooking.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.