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Le Creuset enamelled cast iron cookware fantastic
After trying the cast iron oval casserole with a lamb roast, I've just replaced all my cookware with Le Creuset enamelled cast iron, fantastic product makes cooking easy, the cookware does the work for you. Great, even heat and easy to clean if you follow their instructions. Absolutely love it worth every cent.
Purchased in April 2021.
Love my new Le Creuset!
We've had a red Le Creuset Casserole unfortunately it got burnt and not saveable. We cook in it weekly, so I purchase a blue and love that the top handle is now steel. The old one chipped, so I am sure the steel handle will be a much durable handle hopefully.
Can wait for a more memorable dishes to be made.
Exceptional Customer Service
Fantastic customer service!
Emailed customer service with an issue and could not be happier with the result; thank you Simona.
We have several Le Creuset casserole dishes, based upon this service outcome I will definitely purchase again. Great pots with exceptional longevity - just be sure to read the care and use instructions.
No Lifetime Warranty
After 8 years of using my Le Creuset casserole, it gave up the ghost. The enamel cracked. But I thought, not a problem it has a lifetime warranty. I rang the customer service number, who asked me to send in photos. 2 weeks later a response came back saying I did not qualify for a replace because my Le Creuset casserole showed signs of overheating. I was instead offered to buy another one at a discount.
I thought ok, maybe I was mistaken when I bought the Le Creuset Casserole. I went to their website to see if they had defined the maximum temp...
Started with great support centre service. I was tracking down a dog bowl and within 1 hour Felice from the Chadstone store called to let me know she had the product in store. Less than 24 hours it arrived at my door. Thank you again for your service.
Purchased in October 2020 for $36.00.
Won't honor warranty
We received a 5.3L French Oven as a gift. We had used it maybe 5 times when it cracked in the oven at 450. It was not cracked before I put it in the oven, and had a crack in it when I took it out. I sent pictures with an explanation to Le Creuset. They told me "cracks or breakages which occur after use are only as a result of mechanical shock, such as a knock or drop, not the result of a manufacturing defect". So essentially they said I dropped it, which I hadn't. In fact the crack is only visible on the inside of the oven, not the outside, so...I'm not sure how the physics could allow for a drop. I asked "is it not for the scenario where something fails under conditions it is not supposed to fail in that a warranty is designed?" They would not budge. They offered me 50% off a new one but at a price of $460+ tax which is way more than these sell for anyway. I would not pay for the brand again.
Product is amazing while it lasts
I contacted Le Creuset customer support to start the process of warranty assessment on a french oven that was purchased in 2009. The enamel coating has worn away to the point that they can no longer be used - it really puts the "stick" into "non stick".
I was asked to fill in a questionnaire about how I use and clean the product, and was also asked to send in some photos.
Their warranty process is centered around how you use and take care of the product; my regular cleaning method is to use hot soapy water and a nylon sponge. It doesn't go ...in the dishwasher - I never use metal utensils, always use a low to medium heat, and always place oil in these casserole ovens before heating them up. I use the Le Creuset cleaner around once every 6 months, and I take very good care of my enameled cookware (I have 3 of these casserole style pots, and they cost me over $1200 all up). The warranty process leaves a lot to be desired; it took quite a number of emails to resolve, and was only resolved via an escalation to a manager. Despite what I told them in their warranty questionnaire, they kept telling me I would had either overheated the pot or used bleach, gumption, metal utensils etc. which simply wasn't true. Their company line is: "The limited lifetime warranty for your enamelled cast iron cookware covers faulty workmanship and materials when the product is used in a normal domestic environment, and in accordance with the care and use instructions provided. The warranty does not cover damage from misuse, commercial use, neglect, corrosive or abrasive cleaners, over-heating or the normal wear and tear of the product."
Purchased in January 2009.
User to blame!
We received a 20cm LC Casserole 7 years ago as a gift. We used it for slow-cooked curry once every 2~3 months. Recently, the enamel surface at the centre started to peel off.
The CS first replied that the damage was due to "overheating", which is not covered by the life time warranty. I explained that the pot was only used for slow-cooked curries (low-medium heat over an electric stove), how hot can it be for a pot?
The second email then stated that "Overheating can still occur when using low to medium heats if the pan does not contain enou...gh food as the Cast Iron will continually build on heat, this can be difficult for some consumers to understand". I have 4 in my family, I am not sure if 3/4 full considered as "enough food" or not. It is interesting to found out that these Casseroles have a minimum food quantity requirement per cooking. The conclusion was that it's never the product's fault. Anyway, I will stick with my 10 yo Staub instead.
Purchased in April 2013.
Great customer service !
I am looking for a cute shell pink Cast Iron Saucepan with Round Iron Handle for over two months. I couldn't imagine I can still get one today when everywhere else all out off stock. Sherrie from Emporium store is helpful , enthusiasm with strong customer service skill who knows how to use social media to help clients and the shop to allocate the right product to happy customers. Good work and thanks again !
Purchased in August 2020 for $369.00.
I bought a Le Creuset skillet and a Signature shallow casserole from Le Creuset Australia 3 weeks ago. The finishes of the products were terrible... The enamel on the skillet was so bad, you could barely see the word “Le Creuset” and the enamel on the casserole was so thin, you can see the cast iron underneath it... When I rang customer service, they told me that is normal...! For such a premium brand, I am very disappointed with the quality of the products. If I saw these 2 items in a store, I would never have purchased them... It feels like they are selling their not so perfect items online because you can’t see them... I will never buy anything online with Le Creuset again!
Purchased in June 2020 at Le Creuset.com.au for $656.60.
Le Crueset, it's french for perfection.
Le Crueset, what can I say other than it's well worth the money.
I've always wanted to fill my kitchen with their fine products since I was a child.
After so many years I saved up and splashed out on a treat for myself.
Tough, durable and cleanup is a breeze. I'm so glad I splurged, life is too short for anything else.
Home cooking has never been more fun, easy and elegant.
Purchased in January 2019 at Kitchen Warehouse.
Have 22cm orange casserole, and have just saved to get the blue 28cm. 22cm was a bit small for a family. Wanted something for stove to oven, and couldn’t find anything else that would take high enough temperature. Got the steel knob. Cooks beautifully, no evaporation with the tight fitting lid. Food does catch on the bottom, but soaks & cleans easily. I wanted specifically for baked risotto, which needs a good non stick pan. Like the colour choice, and that it’s pretty enough to be used as servingware. The price is expensive, but I like the idea of passing it down to the next generation.
Purchased in July 2019 at Flybuys.
Excellent customer service - cannot fault prompt reponse; courteous and considered explanations.
I contacted Le Creuset when my much valued oval casserole chipped during use. I was given the benefit of the doubt as to why this happened. Today I received a replacement - like for like. Very impressed that they are as good as their word. This is a great product, I have others as well - this one was a gift from food-loving family and quickly became my favourite so it has been much missed. Thank you Le Creuset.
I was unsure at first to buy this French oven when I saw the price. However, my husband often tells me, 5 years down the track, that it has been a great investment. It turns a meat stew into an extraordinary dish due to its ability to seal in the vapours during cooking time. Meat is exquisitely soft and full of flavour. It is a heavy pot but I don't mind that because of the quality dishes that it produces. The other great thing about it is that you just have to throw all the ingredients into the casserole and forget about it for 2 to 3 hours. It is easy to clean and is best used with low cooking temperature otherwise food easily catches at the bottom and burns. Great, great product! Mo U.
Great product for all purpose cooking
The quality of this product is second to none. The cast iron material retains heat so well and cooks very evenly. I have also dropped the lid a number of times on tiles and it has never broken! They are reasonably priced when on sale, would highly recommend.
Questions & Answers
Hi, I'm thinking of purchasing a 26cm French oven can you please advise between the ones with the metal knob and the black knob on the lids what'ss the difference between the two? as there seems a price difference as the metal knob is more expensive.Also is there any advantage of the shape round or oval or just personal choice? Thanky ou in advance.
I am not an expert, but I think that the black handle doesn't get as hot as the metal handle if you have the pot on the stove top - it will still get hot if the pot is in the oven. I prefer the black handle but it is a personal choice. With respect to the shape, as you said it is a personal choice - but also think about what you are likely to want to use the pot for. If you are going to be slow cooking meats like lamb shoulder, leg then the oval may fit the meat better - I mainly use mine for casseroles / stews etc so am happy with the round.
The metal knob can tolerate a higher temp in the oven. If the metal screw that fastens the black knob gets too hot it can cause the knob to break/chip. I have one of each and I prefer the metal knob. Round or oval, whatever rocks your boat!
Le Creuset Casserole (round or oval) is a must have for anyone who enjoys their cooking.
I agree with both posts above. metal handle can possibly withstand a higher temp, but from memory the black withstands 220 degrees celsius. The Oval Casserole would be great for roast meats and chicken (as mentioned above). I just have have the round ones...and love them.
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|Oven Safe (ºC)||190|
|Release date||Feb 2009|
- GTIN12: 024147086109, 024147159131, 024147162544 and 024147173946
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