10Le Creuset Casseroles

Le Creuset Casseroles

10Le Creuset Casseroles
4.0

60 reviews

PositivevsNegative
73% · 4413 · 22%
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Reviews

60 reviews
60 reviews
Juliana D.
Juliana D.Greater Melbourne (Inner), VIC
 

A lot of grief for the pot - questionable if worth it

Seems to be a great pot but let down by the customer service. Hit and miss with customer service phone number - connected straight away at the start but then unreachable for days after, this is the same for emails. Also no mention that refunds for afterpay payments are not treated the same as other payment methods in both website terms and conditions or via customer service agent h verbal advice. Which means was a bit of an unpleasant surprise when could not return instore and had to actually pay to post a cast iron pot back to warehouse.

Overall interaction with company left a bit of a sour aftertaste. In this day and age where customer service is so important, le creuset lets itself down. Show details

Morgan
MorganPerth, WA3 posts
 

Received broken - no customer service = run away

Received broken goods, and sent multiple emails to ask for either instructions, a refund or a return, but no reply, my review on their website was dismissed (filtering negative reviews).
Their packaging was poor and it will clearly happens again to others
So if you order a good online and it comes broken you are on your own... Show details
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Jessica P.
Jessica P.Sydney, NSW11 posts
 

BEST POT

Bought this for my mum and the food tastes noticeably better. Love the red colour.
Nikuma
NikumaMetropolitan Adelaide, SA12 posts
 

Defective Casserole Pot

I've had the larger version of this pot for less than 10 years. I've taken tremendous care of the pot, never dropped it, never used metal utensils or exposed it to overly high temperatures etc. Over the past 6 months, I noticed some small cracks appearing in the enamel in the center of the pot, then gradually enamel started flaking away until I was left with the product shown in the attached photos. I was under the impression that a pot of this caliber would last a lifetime. I emailed Le Creuset customer support regarding this issue 8 days ago but I haven't heard anything so here I am. Show details
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Laura
Laura 2 posts
 

Wouldn’t replace broken product

Le creuset refused to replace a broken dish that only lasted a few months. Was not dropped. Will not buy from them again. Save your money. Show details
Mary
MaryUnincorporated, VIC
 

My Le Creuset is fifty five years old. It looks better than I do

I was given a small, medium and large Le Creuset pot when I got married. That was fifty five years ago. I still use them, in the oven and on the stove especially when I’m slow cooking. I’ve been longing to treat myself to a shiny new they are so beautiful to look at. But when I recently lifted a medium sized saucepan in the shop, I found it much heavier than my old ones and don’t understand why it’s necessary. I imagine that once I add the ingredients it would be even heavier to manage, particularly when I need to bring the pot out of the oven. If anyone has an answer, I’d be pleased to know it.
Tan O
Tan OMetropolitan Adelaide, SA3 posts
 

Kitchen game changer

It is just a cast iron pot, I thought. Nope. This thing is really worth the investment, making dish after dish more delicious than ever before.
Look after it well, and it will be with you for as long as you care to use it.
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Ki123
Ki123South East Queensland, QLD4 posts
 

Excellent Customer Service 5 star

I lost few crips as the crips are must items to keep cast iron pots away from rust. Simona from the Customer Service Department sent me 6 crips for me without any drama. I am very impressed by the quality of customer service by Le Creuset. I will definitely stick with this brand. I love luxury brands but not all luxury brands offer this type exceptional customer focused services. Well Done and Thank You.
Isabella
IsabellaSydney, NSW
 

Best item in my kitchen

My family purchased our Le Creuset 24cm casserole/Dutch oven pot over 30 years ago. At some point the lid was dropped on the pot from a height of a few centimetres and the lid cracked. We kept using the pot and lid, but recently the lid started to wobble a little. I contacted the Le Creuset customer service team, and they offered to send me another lid free of charge. Honestly, it's the best customer service we've ever had with any consumer good! I'd recommend buying at least one Le Creuset casserole/Dutch oven to have in your kitchen. We are looking to buy another larger one. Show details
Angela
AngelaSydney, NSW
 

Great customer service, a company that looks after their customers

My 10+year old cast iron pot had a small chip in the base and Simona replaced my pot with a brand new one out of goodwill!The whole exchange process was easy and fast.Thank you for a fantastic level of service and great customer focus.
I will be buying more Le Creuset products.
Angelika Lewis
Kate
KateSouth East Queensland, QLD3 posts
 

The dream casserole in my life!

I love the colourfulness of Le Creuset, and currently I obtained a 24cm casserole of the colour in Nectar. Perfectly match in my kitchen and basically used it every time. Another point of loving it is it can goes into the oven so very handy to just use a pot for everything. Show details
Sanchezz77
Sanchezz77Greater Melbourne (Metropolitan), VIC19 posts
  Verified
Bree
BreeSouth East Queensland, QLD2 posts
 
Sara
SaraNorth Queensland, QLD6 posts
 

Wrong choice, I'm glad i didn't buy a set

These Le Creuset casseroles are no good quality, most certainly are not original quality as I had many years ago. Using any type of oven, they get damaged and I lost trust in whether whatever material they've used are safe for human health...surely don't worth the price. Show details
James L
James LMid North Coast, NSW13 posts
  Verified
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Questions & Answers

Allyson
Allyson

Hi, I'm thinking of purchasing a 26cm French oven can you please advise between the ones with the metal knob and the black knob on the lids what'ss the difference between the two? as there seems a price difference as the metal knob is more expensive.Also is there any advantage of the shape round or oval or just personal choice? Thanky ou in advance.

bron1305
bron1305  
Jamie B
Jamie B  
stevei
stevei  
Kim
Kim

Can the casserole be used on the stove top, for example gas or hotplate?

MetalMick
MetalMick  

Hi Kim, yes, they can. we have used them mainly on gas for over 30 years now, but they work fine on electric hotplates as well.

stevei
stevei  

And they are brilliant with Induction

Ken Cooper
Ken Cooper  

Sure can!

Details

CategoryBaking Dishes
Oven Safe (ºC)190
Dishwasher SafeYes
Release date
Visit official website
  • GTIN12: 024147086109, 024147159131, 024147162544 and 024147173946

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