Lenovo ThinkPad X13 Yoga Gen 4 13"

Lenovo ANZ Premier Support – ThinkPad X13 Yoga Gen 4 | 9 months old, under warranty, 2–4 hours battery, zero resolution - PLAIN LIES FROM LENOVO Purchased a ThinkPad X13 Yoga Gen 4 (June 2025) (Premier Support tier, still under warranty). After just 43 charge cycles — less than 9 months of use — the battery only delivers 2–4 hours of runtime on balanced power mode doing basic browsing. The Spec sheet says 10.8 hours.. PLAIN LIES

I raised a warranty claim with Lenovo ANZ Premier Support. Here's what happened: They got my own battery specs wrong. Their Level 2 team assessed the design capacity as 48.84 Wh. The actual original capacity is 55 Wh — verifiable in the device's own battery report. They based their entire dismissal on incorrect data.

They refused warranty action. After escalating to Level 2 engineering, I was told replacing the battery "will result in the same outcome" and that 2–4 hours of battery life is "normal and in line with expectations." Their own diagnostic logs confirmed 2h59m runtime — and they defended it.

For comparison: I also own a 2022 X13 Gen 2. After 4 years and 259 charge cycles of near-daily use, it still delivers significantly longer battery life. The Gen 4 — barely used — is dramatically worse.

The support process was exhausting. Multiple rounds of generic advice (dim your screen, use balanced mode — already doing both). I submitted diagnostic data, screenshots, Plogger log files, and comparison data from my older device. After I sent the logs on March 13, I heard nothing. I had to follow up on March 16 just to get a reply. Response only came today — and only to tell me 3 hours of battery is acceptable.

I filed an ACCC complaint and told them. At that point, they escalated to management. Still waiting for resolution

If you're considering a ThinkPad for productivity and expect 8+ hours of battery life as marketed — be warned. Lenovo's own support team will tell you under 3 hours is within spec. I have the emails to prove it. See my attached correspondence.

Currently pursuing this through the ACCC.