LG TWINWash TWIN171216T

Biggest piece of crap I ever bought – Nothing but problems from the start. Thanks God for extra product care. 3 repairs under manufactures warranty that never actually fixed and finally after 4 months with no machine and no return call or repair from LG product care refunded our money. i spent 4 months calling LG only to be told we will look into it and call you back. Don't touch with a 6ft barge pole. Also takes 4.5 hrs to wash and dry a load if youre lucky enough to get it to work. Show details

Biggest waste of MONEY!!!!! – I’ve spent thousands on LG products over the years from Fridges to TV’s , stick vacuums , top and front loader machines but this has to be the biggest disappointment of all , as a family of 7, I thought this washing machine would make my life that little bit easier BUT Noooo , it leaks, it DOESN’T Dry the clothes and the cycles are far too long ,… Read more

this machine has been such an expensive disappointment , it’s honestly steered me away from LG products altogether, their customer service is absolutely shocking they try at all costs to not take responsibility for their dodgy products and give you the run around like no other company I’ve ever experienced , it’s very disheartening to spend so much money with a company and yet to get no loyalty back.

Worst Machine Ever!!!! – I purchased this machine from the Good Guys on the `04/09/2017 and also purchased the 5 Years Concierge Gold Service Extras. Thank goodness I got the 5 year warranty with this machine. This machine has been nothing but trouble during this time, It has been in constantly in for repairs since owning it, we have been inconvenienced to the point of… Read more

frustration! My husband and I are now steering clear of LG for good, I feel like they should compensate us for all the frustration we have had from this machine! a family of 6 without a washing machine = chaos!

Washer is perfect but inlet hoses given are short – This washer and dryer combo is amazing. The only thing we are left unsatisfied is the inlet hoses provided are short because of which we had to replace with Bunnings ones and its leaking. Wish I can find original LG’s 2m hoses. Show details ·  1

Unbelievably good – Bought this 4 months back. Was not keen to spend so much ($2900 with Harvey Norman Thomastown) but my wife wanted this . I can not speak high enough of it. It’s the quality of clean that it does, the clothes come out like I’ve never seen them cleaner beafore,you throw in you blankets , quits whatever in it , they come out dry and absolutely… Read more ·  1

shining clean , it’s amazing . The segment at bottom is good for hand wash which cleans delicate items. Although we also use that to wash our shoes as well.I cannot believe that how much convinience and joy this has bought in our life and recommend that every household deserves such an astonishing product .THANK U LG, very impressed.

Easy to use – We usually use it on weekends. Since its combo, Its very useful. We can control it from our phone device - which is very easy. - The small space is used for cleaning less items or inners. Show details ·  1

Great concept but bad customer service for faulty unit – Bought machine in 2018. Within 12 months noticed some leaking on laundry floor. Got LG repairer out who couldn’t find a leak and told me to use less washing power. Did so and leak got worse over the following 3-6 months. Even leaked on drier cycle and when using no washing powder to test theory. Leak made floor wet and pooled on the top of the… Read more

small washer. Water then spilled down the side of machine onto the lid area of the washer below causing the lid hinges of the small washer to start to seize up and the small washer is now smelling from stale water sitting somewhere. (Repairer had brushed this off telling me to wash it with vinegar in a cycle to remove smell.. only temp fix as smell came back quickly as routes cause still there) Reported to LG with hopeless response. Sent videos of leak and contacted the retailer. Not impressed with some verbal pushback from LG direct. I didn’t waste time and pushed for refund as per Australian consumer law as I can only imagine the damage done in the unit inside and don’t trust this to be repaired. By rights the more you spend on something the more you should expect it to work and be fit for purpose!(So push for your rights and don’t waste time with niceties. It gets you know where.) Anyway now have a store credit of $3500 to get a replacement machine thanks to retailer pushing from their end with their distributor. Not sure now if I want to get the same model or purchase a different brand??? Love the concept of the machine in general. Lots of cycle options and huge loads cuts weekly washing down immensely. You just need to make sure you have enough places to hang it all. It is a bulky machine so you also need the space to put it. Because of the high price of machine we purchased extra product care warranty through Harvey Norman which would replace machine if faulty and after manufacturer warranty is lapsed. So that gives me five years total cover including manufactures warranty. Only reason I’d consider taking the chance again as I do love the machine itself...Harvey Norman were also amazing in getting me a resolution as LG were very very poor at responding. Note: machine can be on the loud side during spinning cycles and you need air flow for when it’s drying as it still gets hot and steamy in a small closed in space. Steam drying cycle does take a long time and not sure how well it dries as I haven’t used it too much. Still seems a bit damp at the end. On a positive note, I love the ability to set a time to wash overnight so I can wake up to a load ready to hang and also that I can pause the cycle to add another item if I have found a stray piece of clothing that was missed in the initial load sorting. Concept wise this machine is a game changer to be able to do a huge load plus the use of the mini washer at the same time. There’s nothing comparable on the market right now!

Expensive piece of junk – I used to love this machine but 1 year in, nothing but trouble. LG know there is a problem with the screws popping out of a part and at one year this happened, they replaced them with bigger screws, 2 months later the screws popped out again but this time threaded and now the bowl has to be replaced also, the movement also caused parts to rub on… Read more

wires, (luckily they were covered in electrical tape, to me this is a fire hazard in itself as I use it at night). Good luck dealing with LG service, they just give you the run around, tell you they will ring you back and don't, this is now the third time in 3 months I have had no washing machine for over 2 weeks. I've contacted the retailer that I have purchased this from and hoping to get a refund as this machine is not fit for purpose. I think I was one of the first to buy this machine when it first came out so I'll be interested to see how others go after a year or so.

LG Twinwash – Bought this machine to replace our 15 years old washing machine. Very easy to use & convenient. We do two large loads each weeks. My teenagers do their own washing with the small machine which is easy for them to use. Love to use the dryer on rainy days. The only problem was we never have a front loader so didn’t know that we need to drain the… Read more

overflow water from the big machine so we got s few flooding incidents especially doing large loads. The company sent out look at machine & cant find any faults. Luckily we figured the problem by reading the instructions properly. no problem since. Good machine for a growing or large family. I wash all the towels, bed linen even blankets in it!

Great washing machine but only for a big load – This machine is very huge & heavy. Only buy this if you have a large family as i think it will be a waste to put small loads. Its very quiet compared to the other machines on the market. Pretty easy to use once you get to know how to use it. I still love it but if i ahd the chance, i would prefer to buy a machine separate to the dryer.  Show details

A perfect laundry system for our family – We bought the LG Twin Wash from Harvey Norman a few days ago. We are blown away by its HUGE capacity, we expected loooong washes due to the large load capacity, No, it washes pretty fast, clothes come out super clean, this machines water spay jets and cleaning functions are cleverly designed, its extremely efficient, it was real easy to install,… Read more

it's easy and great fun to use. Our super king duna fitted with room to spare and washed perfectly, a drum large enough for a HUGE family wash load on top , 2.5kg top loader mimi washer for delicates at the bottom.. this washing machine washes fast, it cleans thoroughly, and it dries almost perfectly, just like our old inverter dryer, the clothes feel hot and steamy after the drying cycle is finished, but soon go to totally dry once out of the drum airing and cooling for afew minutes. We found it best to do a wash only and use the clothesline through the day, using the wash and dry cycle off peak and overnight, as it can take up to 4 hours to wash and dry a full load of washing. This machine is loaded with easy to use features, much more considerate than our old machine, this one politely plays a music tune to alert you once the wash cycle is finished, the Wifi phone App works but was a bit glitsy, but not a feature useful to us. We have washed all our dunas, and all our family laundry in no time. We highly recommend this machine, if you have a laundry room to fit this beauty, we suggest that have a good look at the LG Twin Wash, we can not recommend it highly enough.

Very expensive disappointment - bankrupt service – Spent hours researching the product on-line before buying. On opening packaging, information was disclosed which, if it is on LG AU's website, certainly does not leap off the page. Result? Product appears, from the papers that shipped with it, to be unfit for my purpose. Try LG online chat - operator knew nothing. Telephone LG and operator knew… Read more

nothing but promised a call back by a product specialist. No call when promised.

Decide to use product in another situation to avoid the hassle of repackaging and returning and no doubt LG resistance to same. Adaptor depicted in owner's manual (p14) not supplied. After several hours on online chat, email and phone - I was advised (i) LG does not supply; and, in any event, (ii) I cannot use the adaptor in Australia (I could not decipher why). Told product is new to market and I should expect that no-one knows anything about it yet! As the rep was not addressing my issue with a view to solving it, I asked to be referred up the customer service tree; request rejected. I said if no help was forthcoming I would post a negative review for which the rep, curiously, thanked me.

$3,999 RRP with a cash back offer. Applied online for cash back but: "Unfortunately, we have not been able to finalise your claim as the serial number provided is invalid" - where the serial number provided was the "SIN" on the supplier's invoice. A point that would not irritate (and my mistake) but for all the other issues.

I can but hope I get some meaningful and timely support and that, if I am ever able to use the machine, it works!