LG WXLC-1116B

My parents bought this product as they thought it was amazing having a washer and dryer in one. Boyyy were they mistaken. It has been 7 months since we purchased this product and we have had NO resolution to our problem whatsoever. This machine is so terribly designed and creates SO much excess lint. It is so annoying to remove and actually CAUSES… Read more

allergic reactions instead of removing it. ALSO, there is NO filter for the lint?? Not sure what kind of design this is but it is crazy, and we can't do anything about it. We are all generally patient people and don't mind waiting for help, but we have contacted LG and their team MULTIPLE times to try fix it but they are completely useless. I have said this many times to the LG team but NOTHING has been done about it, so this was our only solution. My parents speak English as their second language, and as someone who grew up speaking English and is fluent in it, I could clearly tell the LG team on the phone were taking advantage of this. As soon as they heard me speak to them, a fluent English speaker, they immediately showed much more respect and didn't speak down on me. It was completely rude and I was baffled. Along with this, their solutions are all read from the screen. The staff members actually have no idea what they are talking about and literally read off their screen as if it was information that I couldn't find. So frustrating. They also keep telling us that someone has to inspect the machine before they can proceed, but we have already had someone come to inspect the product and they also admitted it produces excess lint, but because there is 'technically' no issue with the machine, we cannot get a warranty or refund or replacement (or at least they are making it EXTREMELY difficult to do so). So annoying that we have had to repeat ourselves. The design of this machine is so silly and the recommendations the LG team provided us with are completely useless. My family has used many LG products which have been great. But this is not one of them. Their recommendations make using this machine totally unrealistic and wayyyy too much effort for a machine of this cost. Even a $300 washing machine or dryer would work MUCH better than this. Ultimately, my issue is with the LG team and how often WE have had to waste our time repeating the story with no solution besides "we need to get a team member to inspect your machine", which has been done already!!!! It's so frustrating dealing with them and this machine is so pointless. So unless you want to spend hours doing washing or you enjoy having lint on your clothes, I would definitely NOT recommend this product to ANYONE. So awful and the team is making this so much more difficult than it has to be. They just need to admit that the design is not up to standard is totally not useable to everyday life. Complete waste of money and time. We are so disappointed with how we have been treated.

I love my new LG washer/dryer. I didn't buy it for the drying functions I bought it so I could put my doonas in it. Unlike my old LG front loader 10 kilo it doesn't tell you how long the wash time is when you go to set it. Is there some kind of timesheet that someone could direct me to? because I don't need a three hour cycle and sometimes you… Read more

want something a little more than the speedwash. I love the fact that actually has a light. I still have my old LG and it still works perfectly. I use it outside now for my pet washing. It's nearly 20 years old. I'm renovating at the moment and I can't find the paperwork.

Wife didn't want it but now she loves it – When we were looking for a new front loader to replace our 10kg LG, the WXLC-1116B had only just been released, so there wasn’t a great deal of reviews on it apart from professional ones which, let’s face it, can be a bit sketchy. So I looked at all the specifications, warranty, load types, wash cycles, and other features and worked out that going… Read more

bigger meant that our machine would only need to do 2 or 3 loads on a Saturday instead of 5 or 6 (when you split out load types). My next step was to get out the trusty tape measure and work out whether the new machine would fit in the old space and still have enough room for the door to swing open in a 180 degree arc without hitting anything. I was in luck! The new machine wasn't much bigger than the old one, but my wife was still apprehensive, so it was a case of “fingers crossed". LG machines tend to last a long time, so I didn't want to buy a machine that we didn't love, and then be stuck with it for 10 years. She was not sold on it being a dark colour, it didn't match our 10 year old dryer, and it was a bit bigger; and while a tape measure is indicative, it can be quite different once the item is sitting there. Big box retailers are also somewhat affronted by the statement “I don't like it, take it back”. At the time of purchase, there were none in any stores that were close to me, out of the box and on the floor, so I could look, touch, feel, play, sniff, contemplate, phone a friend, or visualise with. That made it hard. In a sense, this was a blind faith purchase, but JB HiFi were being as accommodating as possible. I had always thought of that friendly bunch as TV, computer, camera, phone and gadget people but here we were discussing a (rather large) white good purchase over the counter in a suburban shopping centre. And, surprisingly, they did the lowest price while also doing free delivery and free removal of the old appliance (to be fair, the old appliance didn't have a zero value). First impressions? Once the guys from JB HiFi had shimmied it in, plugged it in and connected the taps, it sort of met our spatial expectations, and it fitted through all our narrowest of doorways. Using the quick start guide was straightforward, connecting it to the home Wi-Fi and downloading the app was also a cinch. The first loads of washing were interesting (read entertaining). My wife collected a usual basket full of clothes from around the house and loaded it into the largish mouth before pausing for a second and turning around to look at me. “There is still a LOT of space here to fill" she said. So she went and collected more laundry. It was like playing a real life game of Hungry Hippos or shovelling coal into a steam train boiler. But at the end of the first load she was sold. In 90 minutes it had done close to 2 loads of washing in its 16kg tub, which was a lightbulb moment. Washing day normally means you can't go anywhere if you'll be gone for longer than 90 minutes, but a bigger machine frees up half a day, and the timer function also means you can load up before you go to bed and start your first cycle so its ready to hang out when you wake up. It also means you can run loads of washing during off peak electricity times or when the solar panels are paying all your power bills. I was also equally amazed. Picture me loading 12 gardening uniforms into this cavernous beast. That's 12 polos, 12 shorts, and 12 pairs of socks that are quite filthy and (let's be honest) pong. And after doing them on an intensive cycle at 60 degrees, with a little bit of help from some of those MLM laundry products, came out bright and shiny and smelling like roses. The high spin speed also means the clothes are practically dry when hung out on the line, so they're ready to bring in earlier, and crease care is superb. If you use crease care and you’re careful where you put the pegs, it reduces ironing by around 95%. Just fold the clothes while you're right there at the line, and place them neatly into your washing basket. BAM! What I love about the app is the connectivity with all LG appliances, but in this case it tells you what the machine is doing and when a load is finished, you can download different wash cycles from the internet and save one on your machine, and you can also troubleshoot and diagnose faults with your machine too. The app gives you control over certain functions like remote starting, delayed start, setting cycles, drum cleaning, and resolving issues, but there is still a disconnect between diagnosing a fault and having a technician repair the fault. This process could be a lot easier. For example, the app could be used for uploading the purchase receipt and discovering the serial number, software and firmware details, and understanding the cause of the problem. When I emailed a screenshot of this information to LG, the details were ignored. What we love about the machine is the single-bed-doona-sized drum, the look and feel, the build quality, the load sensing, and the wash results. What we find frustrating is the main input panel is hard to read if your laundry is compact or not well lit (compared with our previous machine). Our red flag is having to have made a warranty claim so early in its life and for such a simple manufacturing oversight (a wire that wasn't long enough). And what we found wanting was crease care is not selectable as its own cycle like it was in the past, steam refresh is either missing or too hard to find or program, the fastest spin speed is lower than our previous machine and a lot lower than, say, a Bosch, and the washer and dryer is asymmetrical. You can wash 16kg but only dry 9kg. Giving a definitive answer on how much power and water the unit uses is quite difficult since it takes hot water from the house and also heats it's own water once under way. The load sensing feature also means the machine uses different amounts of power and water depending on the size of the load, however, the LG app gives an indication of whether the unit is using lots of power or is being miserly by means of a series of 6 lightning bolts. If using a cold wash cycle, for example, the app says 1 out of 6 lightning bolts to indicate not much power was used. In terms of water usage, the government sticker says it uses 16L of water per load, which is equivalent to 2 toilet flushes. But when you consider that Sydney Water costs around $3.50 per 1000L, this isn't the greatest expense. This amount of water is also barely worth retaining for watering the roses, but water diversion kits are a handy addition if your land goes down hill from the laundry door. By means of an update, we have had to make a second warranty claim in the 25th month of a 24 month warranty. Dealing with LG has been vexing. The new warranty issue is the lights behind the control panel not working entirely. The hold up at the moment is their desire to have photos I sent for the original warranty claim. I have resent them many times but they claim to have not received them. This could be resolved with changes to the app as demonstrated above. I have lowered my star rating for this appliance to 4 stars. If you liked this review, please click the Helpful Button.

Not for me – I fell in love with the look of this machine.... It is HUGE!! It washes Queen sheets, King doona cover with ease.... I washed and "air dried" a load of clothes and my t shirts shrunk, clothes were really hot coming out if an "air dry" setting?? If you have long hair pets I do not recommend this washer/dryer. There is no filter in the machine… Read more

the fur from my Jack Russell (who sheds like no tomorrow) stayed in the barrel, it stuck to my clothes and I had to vacuum the fur out of the machine.

I sold it after a month and bought a cheap top loader I am very happy with and use my 9yr old dryer.