Great Product - Poor Customer Service
The tricycle seems to be of very high quality - great quality for the price point with a number of added features that other brands do not offer. That said, the instructions are inadequate and it was a thorough pain to put together.
Regarding delivery and service, I ordered one of their tricycles weeks in advance in preparation for my son’s birthday. I received a notification from PayPal that the payment had been processed - then radio silence from Little Nation.
Their website clearly stated at the point of purchase that they were still proce...ssing orders and that COVID would have no impact on processing or delivery. A week had passed and I still had not received any communication from Little Nation as to the status of my order or a tracking number. Three emails from three different platforms later and I finally received a reply that indicated that there would in fact be a delay due to COVID restrictions. Their website was only updated following me receipt of this email. I was (finally) given a tracking number a week later indicating that my purchase was posted 7 days after I placed my order when their website promised delivery within 3-5 days. The tricycle arrived today, weeks after the birthday. I take issue with the total lack of adequate communication, the misleading promise that they would be able to deliver on time and the strikingly snide and superior tone of their email in response to my first query.
Purchased in August 2021.
Great trike for smaller kids
Beautiful trike, quick delivery. Adaptable as the child gets bigger. Straps and safety rail for smaller babies. Bought it for my one year old and he loves. A few issues, it comes in a lot of parts to assemble at home but no tools included so a toolbox is essential to put it together. The sun shade is really flexible and blows up and down when it's windy. Apart from that, no complaints. Easy to steer and looks great
Purchased in July 2021 at Little Nation for $160.00.
Ordered this and got a cheap look a like
Ordered this bike for my daughters birthday, not only is the colour wrong, the whole bike looks like the cheap knock off version even though I spent nearly $200 on it.
I wrote to complain and then sent me a copy and pasted answer where they didn't even try to change the colour of the text or half finished sentence.
Just said that it was the newest model and they haven't updated their website yet.
Very disappointed with this company, their response and now the bike.
Purchased in April 2021 at Little Nation for $169.99.
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