Great slides friendly staff great coffee a great way to unwind with the family. One price to enter and you can go shopping and re enter for free. A clean and safe place to take the family
The reviewer stated that an incentive was offered for this review
A shame .
I am very dissapointed with the staff behavior in lollipops parramatta with me. I saw some review in here simillar to me that they were so rude with customers . Dont go any more . So rude.dirty place.they just sell junk food in there not healthy. Not nice at all.wasting money and time.I will tell to all my friends dont go there any more.
my freind his son got sick from the food over there .
A shame about the cleanliness
My friend and I have been twice with our 18 month olds. It has a lot of potential but the under 3 section is filthy. It is disappointing but we will not be going again due to the lack of cleanliness. I suggest you get someone to clean and wipe down the area, floors, surfaces etc at the end of each shift so the toddlers are not crawling through people’s hair and dust bunnies and dirt and wet patches of who knows what in the area.
Penrith Lollipops - Great Day Out
For my sons 3rd birthday we took him to Lollipops at Penrith this was the third time I have ever come to the play centre. We were greeted upon arrival by a lady called Britney. Being in the customer service industry it’s nice to have people greet you who are friendly and welcoming. Britney was beautiful, she was warm and happy and attentive throughout our visit. She went above and beyond to make us and our children feel welcome. She was easy to talk to and just plain welcoming. In this day and age people don’t care about customer service and ma...jority of people like myself would prefer to shop online then go to stores and deal with the rude people behind the counter but Britney literally made our day. People like Britney need to be congratulated and praised she was absolutely amazing and deserves to know how good she is! I hope this feedback to passed onto her!!!! The centre itself was neat and tidy and designed well to ensure children’s can be watched by parents carefully plus its big enough for parents to also get in there and play. Food- I personally think is a bit expensive but each time I have gone I have taken nibblies for the kids and never was approached to remove it. Kids love it. I don’t think adults should have to pay to enter but also understand the company needs to make money to stay afloat. Nice to go to every month or so for a nice few hours out.
Lollipops parramatta! Will never go back
In regards to lollipops parramatta!! Will never ever come back there again!! Which is a real shame as my kids love coming here. On Saturday I experienced the worst customer service from the male manager who works behind the counter asking me if I had food in my bag? I said yes but I won’t take it out! He went to grab my daughters wrist to cut the entry band off and told me I will refund your money, we only come here as it’s cheap on the weekends. Never in my life have I been treated this way. Not to mention my eldest daughter as anxiety issues...to loud noises, so while arguing with me he made my daughter very very upset. He has no customer service what so ever! Never will I be going back, please don’t waste your time going there. I only stayed because my children were so excited to play. I spend some much money on food here every time I have been, not to mention the coin machines. Don’t care how strict you are on your food policy this is no one way to treat your customers
Dont waste your time
We booked the party room package and was surprised with the zero customer service. From entry to the time we left we didn't feel welcomed, supported, and treated like a value customer.
- the old man at the from desk wanted to charge a 18year old for entry fee when she was not going to play. While adults was free. His response was the kid needs to pay spectator fee. Could show t&c where it states that
- the party host was no where to been seen. We had to do everything from organising the tables and chairs wipe the table before use
- adult food ...
Waste of time and money. Messy place. Faulty equipment.
Lollipop Wetherill Park charges higher price ($4/adult on school holiday while Lollipop Castle Hill adult free), most of ball gun machines not working and when informed, staff just ignore, staff do not supervise slides (in Castle Hill there are always staff at slides), food dropped everywhere in baby play area and no staff check or remind customers the rules. And the place is much smaller and much less play area and equipment as compared to Castle Hill. Instead they use the space for dining area. The place is supposed for kids to run around to ...have fun but they actually design it to make money with lots of machines that require money inserted to play/get lollies or toys, and unsafe for kids to play as slides and baby area are unsupervised, kids throw things and disobey the rules (e.g. climbing) and hurt babies and others. I recommend you go to Lollipop Castle Hill to have family fun time and peace of mind. Don't make a mistake go to Wetherill park like me.
Great place to take the kids
great place to take the kids to play the equipment is greats the kids can have lots of fun whilst we could have a coffee and watch them at the same time
Definitely Need To Have More Staff On Shift On Weekends!
-toilets were disgusting, covered in poo.
-staff had us waiting at the front for almost 20 minutes just to be let in the gate
-party rooms were not clean
-cockroaches in party room
-not enough staff members on shift to maintain the cleanliness of the entire ply centre
I seriously don’t know why I come back. Expensive to get in, rock climbing 1 turn per kid and cannot line up again. Bathroom not cleaned. Food not collected from tables.
Will not be coming back anytime soon. Maybe if entry wasn’t so expensive you wouldn’t have such high expectations of a place.
Penrith is awesome
This truly our local hangout. The team at lollipops are friendly efficant and awesome. Our girls are greeted by there names, our coffee order is always rembered and there disco party's are a blast with games music and teacup rides. They throw great birthday partys aswell.
Never ever a disappointment.
So sad and disappointing and an Incident with no report.
On the 15th Dec 2018 we booked a party for my sisters little girls 1st Birthday. We were very disappointed with the party. We decorated our way which was a flexibility we appreciated however we never saw a host throughout the whole party. The platters were not $45 worth or to a gourmet standard as described. The kitchen presentation was chaotic to say the least and we had to pack up our own table etc to move for the next party.
The party was at 10 the food was late and then we were moved onto another table within the public . At abou...
Lollipops CASTLE HILL
amazing experience - nothing like any of the other lollipops the only complaints i see on here about the one in castle hill is one about the rule of 12 years olds being to young but thats just because they tend to be bigger and rougher at that age (and idk why she didn't know about it when there is a huge sign on the wall at reception letting you know prices and ages? stupid woman haha) and then another complaining about not being let out it is important we keep our tickets as we need to prove that we arent kidnapping the children - im glad the...y make the place so protected a playcentre is like cake for pedos wouldnt you rather your kids be safe? i would (and everyone ive seen has found other ways of checking your taking the right kid home like asking the child who the adult is or asking to see a photo of them from a different day) i heard one lady yell at a girl who worked in reception because the woman didnt have the ticket, couldnt find it and then refused to show a photo, the girl who worked there then asked the child who this woman was and the woman said "im your nanna" which i mean kind of defeats the purpose. so of course the girl had to explain that she needs proof that shes not kidnapping since the woman ruined every attempt to prove this so the woman yelled at her to let her go cos she had been waiting a while (i hope they never let a kidnapper go one day because they are scared that they dont want to upset a customer) that being addressed ive been many times and it was very nice. i went to a birthday party and the parents bought tonnes of food and platters for adults. the people bringing adult food out were very helpful and got us cups and plates and napkins and the kids had a great time 100% will be coming back
Strathpine, QLD - Lollipops Play Centre - DISHONESTY
DISHONESTY: I arrived at lollipops, Strathpine, expecting to pay the casual rate for a small group of children today. Only to be charged full price as it is a Public Holiday... NOPE it is not a public holiday or school holiday for the EKKA. Our public holiday was Monday not Wednesday. This store is located in the Moreton Regional Council not Brisbane. Upon questioning staff whether they also charged Monday Clients as a public holiday, their response was "I did not work on Monday" umm all three of you. COME ON!!
Hope this store paid staff t...he correct award and did not claim Monday as the public holidays also... something tells me that might be unlawful, not just bad customer service. We will not be back. I will be going to Chipmunks who do not skim their clients and keep their advertisements, staff up to date.
Disappointing birthday party
Had my grandsons 5 th birthday party at Lollipops Majura park Canberra yesterday.
What a huge disappointment!!
The place was extremely busy as you would expect for a Sunday but the place seemed extremely disorganised and not enough staff.
They don’t allow any changeover time between parties, and trying to get one group of parents out and the next group in is a confusing nightmare!
Then the food! I paid for the super party because I was told ther was more food for the kids!!!
One quarter of a slice of fairy bread per child, not even one...
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