Lollipops parramatta! Will never go back
In regards to lollipops parramatta!! Will never ever come back there again!! Which is a real shame as my kids love coming here. On Saturday I experienced the worst customer service from the male manager who works behind the counter asking me if I had food in my bag? I said yes but I won’t take it out! He went to grab my daughters wrist to cut the entry band off and told me I will refund your money, we only come here as it’s cheap on the weekends. Never in my life have I been treated this way. Not to mention my eldest daughter as anxiety issues...to loud noises, so while arguing with me he made my daughter very very upset. He has no customer service what so ever! Never will I be going back, please don’t waste your time going there. I only stayed because my children were so excited to play. I spend some much money on food here every time I have been, not to mention the coin machines. Don’t care how strict you are on your food policy this is no one way to treat your customers
Dont waste your time
We booked the party room package and was surprised with the zero customer service. From entry to the time we left we didn't feel welcomed, supported, and treated like a value customer.
- the old man at the from desk wanted to charge a 18year old for entry fee when she was not going to play. While adults was free. His response was the kid needs to pay spectator fee. Could show t&c where it states that
- the party host was no where to been seen. We had to do everything from organising the tables and chairs wipe the table before use
- adult food ...
Waste of time and money. Messy place. Faulty equipment.
Lollipop Wetherill Park charges higher price ($4/adult on school holiday while Lollipop Castle Hill adult free), most of ball gun machines not working and when informed, staff just ignore, staff do not supervise slides (in Castle Hill there are always staff at slides), food dropped everywhere in baby play area and no staff check or remind customers the rules. And the place is much smaller and much less play area and equipment as compared to Castle Hill. Instead they use the space for dining area. The place is supposed for kids to run around to ...have fun but they actually design it to make money with lots of machines that require money inserted to play/get lollies or toys, and unsafe for kids to play as slides and baby area are unsupervised, kids throw things and disobey the rules (e.g. climbing) and hurt babies and others. I recommend you go to Lollipop Castle Hill to have family fun time and peace of mind. Don't make a mistake go to Wetherill park like me.
Definitely Need To Have More Staff On Shift On Weekends!
-toilets were disgusting, covered in poo.
-staff had us waiting at the front for almost 20 minutes just to be let in the gate
-party rooms were not clean
-cockroaches in party room
-not enough staff members on shift to maintain the cleanliness of the entire ply centre
I seriously don’t know why I come back. Expensive to get in, rock climbing 1 turn per kid and cannot line up again. Bathroom not cleaned. Food not collected from tables.
Will not be coming back anytime soon. Maybe if entry wasn’t so expensive you wouldn’t have such high expectations of a place.
Penrith is awesome
This truly our local hangout. The team at lollipops are friendly efficant and awesome. Our girls are greeted by there names, our coffee order is always rembered and there disco party's are a blast with games music and teacup rides. They throw great birthday partys aswell.
Never ever a disappointment.
So sad and disappointing and an Incident with no report.
On the 15th Dec 2018 we booked a party for my sisters little girls 1st Birthday. We were very disappointed with the party. We decorated our way which was a flexibility we appreciated however we never saw a host throughout the whole party. The platters were not $45 worth or to a gourmet standard as described. The kitchen presentation was chaotic to say the least and we had to pack up our own table etc to move for the next party.
The party was at 10 the food was late and then we were moved onto another table within the public . At abou...
Lollipops CASTLE HILL
amazing experience - nothing like any of the other lollipops the only complaints i see on here about the one in castle hill is one about the rule of 12 years olds being to young but thats just because they tend to be bigger and rougher at that age (and idk why she didn't know about it when there is a huge sign on the wall at reception letting you know prices and ages? stupid woman haha) and then another complaining about not being let out it is important we keep our tickets as we need to prove that we arent kidnapping the children - im glad the...y make the place so protected a playcentre is like cake for pedos wouldnt you rather your kids be safe? i would (and everyone ive seen has found other ways of checking your taking the right kid home like asking the child who the adult is or asking to see a photo of them from a different day) i heard one lady yell at a girl who worked in reception because the woman didnt have the ticket, couldnt find it and then refused to show a photo, the girl who worked there then asked the child who this woman was and the woman said "im your nanna" which i mean kind of defeats the purpose. so of course the girl had to explain that she needs proof that shes not kidnapping since the woman ruined every attempt to prove this so the woman yelled at her to let her go cos she had been waiting a while (i hope they never let a kidnapper go one day because they are scared that they dont want to upset a customer) that being addressed ive been many times and it was very nice. i went to a birthday party and the parents bought tonnes of food and platters for adults. the people bringing adult food out were very helpful and got us cups and plates and napkins and the kids had a great time 100% will be coming back
Strathpine, QLD - Lollipops Play Centre - DISHONESTY
DISHONESTY: I arrived at lollipops, Strathpine, expecting to pay the casual rate for a small group of children today. Only to be charged full price as it is a Public Holiday... NOPE it is not a public holiday or school holiday for the EKKA. Our public holiday was Monday not Wednesday. This store is located in the Moreton Regional Council not Brisbane. Upon questioning staff whether they also charged Monday Clients as a public holiday, their response was "I did not work on Monday" umm all three of you. COME ON!!
Hope this store paid staff t...he correct award and did not claim Monday as the public holidays also... something tells me that might be unlawful, not just bad customer service. We will not be back. I will be going to Chipmunks who do not skim their clients and keep their advertisements, staff up to date.
Disappointing birthday party
Had my grandsons 5 th birthday party at Lollipops Majura park Canberra yesterday.
What a huge disappointment!!
The place was extremely busy as you would expect for a Sunday but the place seemed extremely disorganised and not enough staff.
They don’t allow any changeover time between parties, and trying to get one group of parents out and the next group in is a confusing nightmare!
Then the food! I paid for the super party because I was told ther was more food for the kids!!!
One quarter of a slice of fairy bread per child, not even one...
A bad experience
I took my grandchildren to Golden Grove s.a lollypop cadet on 12th July.There was a Vac Care group with a lot of children The service was appalling As I have been a cashier for years u have never seen anything so slow inexperienced staff
Manager A young girl had an attitude.. If it wasn't for a young girl who almost ran the place on her own .very efficient. Named Hannah...we would still be there waiting to be served..... First and last time we will go to that lollypop cafe... Nor recommend it
Apparently Mr 12 Is An Adult And Can't Play There...
We have been going to Lollipops Castle Hill for a while, and were not aware of this rule, that when a child turns 12 Lollipops recognises them as an adult so they have to sit and watch everyone else play.
Even though my son is now a 12 year old adult, he is in year 6 in primary school, and loves all things other adults his age love doing.
Luckily thes days it's not hard to find a more welcoming, cleaner centre, that will accommodate a 10, 11, and 12 year old adult...
Just be aware of this ludicrous rule. It can really ruin a child's day.
Good way to entertain kids for an hour.
Went to the Roxborough Park play centre. Entry is around $12 for 3 year old. The play centre is on the larger side, plenty of climbing, ball pit, slides etc. There is seating/tables for parents and they serve coffee and light meals (standard kids junk nuggets etc and some better quality stuff like pasta and sandwiches). Staff are young but seem to know what they're doing. We spent an hour here pretty happily.
This is by no means a fun and relaxing place to take the kiddies
We made the mistake of going to the Bundoora Lollipops on the school holidays. The place was absolutely packed, to the point where I was wondering how on earth they would evacuate the place in the event of the emergency. Would they attempt to usher us through the two tiny gates at the front entrance? My two small kids kind of hated it and seemed to be overwhelmed by the noise, lighting and just the overcrowded environment - they both spent most of the time hanging around me and refusing to go on any of the equipment. Money ($25) not well spent ...(they could've thrown tauntrums at home for free!). Customer service was extremely slow. The free drink I ordered with the drink voucher took about half an hour to arrive. Once the place became busy, a number of people had to wait at the front counter for ages waiting to pay to get in (I was sitting in that area and witnessed their frustration). Safety-wise, they seem to make a big deal of giving the kids identifying/numbered bracelets, but then just simply opened the gate for us when we left without bothering to check that the parent & child's numbers actually matched up. Anyone could pretty much walk in and leave with someone else's child. This is not outside the realm of possibility, as visibility is poor when the place is crowded. Unless you're willing to follow your kids around the entire time and stand 2m away from them, it's really easy to lose sight of them. Overall, it doesn't surprise me that these sorts of places seem to have a licence to print money, but do yourself a favour and spend your hard-earned cash elsewhere. I (and my kids) would've had a better time just going to the local park.
Im not so happy
We had my son’s birthday at lollipops playland penrith at 10.2.18 and I am so disappointed everthing was not ready the table is not enough as i told them i need 30 adult chairs and they reserve us 16 chairs only,second I asked them to place the loot bags and balloons in the table before the party started but they put it last and the balloons that i bought they put it last,third the drinks for kids what not filled up and the host was not energetic at all as a host and lastly its so hot inside the playland all the visitor was sweating were not happy and will not book again here
Very unhygienic; Bentleigh East
2ns time coming here, was moderately pleased the first time, but the second.. very very disappointed! So incredibly unhygienic, the bathrooms were atrocious and wet, the tables were cleared but not wiped and when I picked up a menu it was very sticky? The chairs looked to of never been clean and a lot of the play equipment was so grubby. I'm not a clean freak by any means, but this just felt so grubby! To add to that, the staff couldn't manage as much as a smile and were very unwelcoming.
Lollipop Bayswater W.A.
I took my almost 5 and 3 year old to lollipops in Bayswater W.A. on a rainy day over the school holidays and they both loved it. The center was well looked after and clean. There was a small area for under 3, bouncy catle, big moving pirate ship and a bigger area with slides, ball pit and 3 level climbing structure. It was very busy on the day we went due to the wet weather but it wasn't overcrowded and at one point they stopped people coming in until others left. Kid also get a wrist band with a number and they can only leave the center if the...parent shows the card with that number so there is no stress of kids slipping out of the center. It is a bit pricey compared to some other play centers, and there is a strict no outside food rule but there is a good range of hot and cold food available. Overall, the coffee was good and the kids had a great time and we ended up spending most of the day there.
Castle Hill Lollipops
This is the second time at this venue, I didn't think much of it on my first visit as I thought it was very crowded but the kids enjoyed it. Kids still enjoyed it this time but all I could think of was getting out of there. The characters/hosts are all teenagers and I suppose they try their best but the costumes don't fit and are rumpled and unsightly, none of them actually looked like any character just kids playing dress up. We were rushed out of our birthday room to make room for the next party but there was hardly any seating available out ...in the general area. We stumbled around with plates of food looking for a free table or somewhere to sit. The food is average, you don't expect gourmet at these venues and you certainly don't get it. Overall, expensive, crowded, noisy.
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