LSG

Purchased from JB hi-Fi and had to pay $350 for delivery, rediculous money, but as we had vouchers we paid it. It wouldn't connect to bluetooth and wanted to know how to change from miles to kms so I contacted support and they demanded a receipt, said that should matter as not asking for warranty but they just ignored so sent receipt. Then they send me someone else's personal details and asked me to confirm that was me, said of course it is not, they apologised and sent my details. After a week I emailed them again asking what is happening, they said they were waiting for me to confirm my address, which is clearly on the receipt they demanded. Told them how useless their support is still waiting for an answer. What would they do if someone bought one second hand, not answer questions because they have no receipt?

I am deeply disappointed with my experience with LSG "Steps 420mm Walking Pad Under Desk Treadmill". I spent three months in a cycle of "back and forth" emails and calls regarding a faulty Walking Pad. The company missed two scheduled pickup appointments, forcing me to haul a heavy, bulky machine in and out of my home for no reason. When the refund finally arrived three months later, it was for an incomplete amount. If you value your time and physical effort, I suggest looking elsewhere; the lack of professional communication and logical support makes dealing with them an exhausting ordeal.