Masseuse Health Co. Restore+
Verified1 review
2 out of 5 stars Not Worth the Money – Big Disappointment We bought the Masseuse Massage Chair Restore+ (Restore Plus) hoping it would help us relax, but it's been a huge letdown. Poor Customer Service: we asked their 'World-Class Support' for help but got no reply - they promised to call us back within confirmed time-frames but they never did. We also sent emails and got no response at all.
Fake "AI IntelliScan" feature: it's a big promise from the company (in the item description / ads) as it suppose to scan your body to give a better massage, but it simply doesn't work - instead of focusing and relaxing your back muscles, the rollers hit lower back bones - especially tailbone; changing massage settings to perform soft/gentle massage does not fix the issue and it hurts a lot.
Sometimes massage stops suddenly: after 10–15 minutes of usage, the massage just stops - chair stays in a flat/gravity position and won't sit back up. We have to turn it on and off manually to get out of it. It's really annoying as your basically need to find a way to 'escape' or ask someones help to get out.
Remote control is not user friendly and does not work properly when you want to save your custom massage settings in the memory.
Final thoughts: this claimed "World-leading Quality" chair is expensive and full of problems. The features don't work, it's painful to use, and the company doesn't care. I wish I never bought it.
Purchased in at Costco.
Hi Serg, We’re really sorry to hear your experience with the Restore Plus didn’t feel like what you’d hoped for. Our team reached out on the day of delivery to check in and offer a complimentary consultation to help you get the most from your chair. We understand that the timing didn’t line up, and it’s disappointing we didn’t get the chance to work through everything together. That is usually where we can make a big difference.
After connecting with you directly, we confirmed that the chair and its features, including the AI IntelliScan, were operating as intended. We always do our best to help customers tailor the massage to their body and comfort preferences, and we offer personalised one on one sessions to walk through these adjustments.
Regarding the chair remaining reclined at the end of a massage, this is not a fault but a built-in safety feature across all our models. It prevents movement in case a pet or child is nearby and also allows customers to relax or even nap after a session. A simple double press of the power button brings it back upright.
We genuinely care about every customer and do everything we can to help when given the opportunity. While we’re glad Costco was able to finalise your return, we’re sorry we couldn’t turn your experience around before it reached that point.
Kindest regards, Trent Waterman | Customer Service Manager Masseuse Health Co.
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Hi Serg, It sounds like you're having some real troubles with your chair and aren't enjoying your experience so far. I’m really sorry to hear this. I’d like to get everything sorted for you as quickly as possible. When you get a chance, could you let me know a timeslot this week that works best for me to give you a call? That way we can go through everything together and get this resolved for you.
Kindest regards, Trent | Customer Service Manager