??!
1 photo
Mastercard Cash Passport

Mastercard Cash Passport

1.2 from 99 reviews · View Statistics

Reviews

  • Transparency
    1.3 (31)
  • Competitive Exchange Rate Yes (3) · No (27)
Previous
Next
Louis

Louis

  • 2 reviews
  • 1 like

Do not use this product. It is difficult to load funds. They charge a fee if you don’t use it. Thievery!

published

The worst travel card. Slow and expensive. They even charge a fee for not using it. No one is travelling during Covid and so not using the card. They charge a penalty for not using it. Thievery!

Transparency
Incentivised ReviewNo
CurrencyEUR and USD
Competitive Exchange RateNo
See all answers
Sanguine

SanguineGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Unfair charges

published

If You have not used card in 12 months because of no travel you get a $4 monthly fee. If you want to close account and remove funds you get charged $10 fee. You are NOT notified by text or email when card expires. They want $100 for you to commence a new card. You have to notify them to replace expired card. Thank you

Transparency
Incentivised ReviewNo
Competitive Exchange RateNo

Thieving Financial Masterclass @ Cash Passport

published
Transparency
Incentivised ReviewNo
CurrencyEUR and NZD
Competitive Exchange RateNo
See all answers
Travel Money Cards

Find out how Mastercard Cash Passport compares to other Travel Money Cards

Know better, choose better.

Compare all
Rahul

RahulSouth East Queensland, QLD

Such a large thieving financial institution!!

published

Deserves no stars at all. I believe due to the current global pandemic their servuce has gotten terrible! I've top up money into my CP account via Bpay as I've done for 2 years and the top is no where to be found! Customer service advised that my top up had been credited into my account a day after my top up but never happened! Then got given a case number to follow up on where my funda had gone. A month now and no response!

Incentivised ReviewNo
Najia H.

Najia H.Sydney, NSW

  • 2 reviews

Not Worth It

published

My personal bank facilited using this card. Although I was not happy with the ATM surchage ( in europe and north africa) I continued to use as during that time - 2016,17,18- there weren't many options available. Last year 2019, I went to europe again but noticed that my card had expired. When I got back I asked for the remaining money on the card to be transfered to my personal bank account. CP stated that they will charge me $10 for this. I left this for awhile to duscuss with my bank. Shortly, they took $44 for inactive account. I ccompalined but they did not care they blaimed me for not being attentive. Stay away from them. Total rip off organisation.

Transparency
Incentivised ReviewNo
CurrencyAUD and EUR
Competitive Exchange RateNo
See all answers
DK Brooks

DK BrooksAU

  • 4 reviews
  • 1 like

Hard to access with huge fees

published

I went to Europe with a cash passport and regularly had issues withdrawing money from ATMs and paying with card. Only about 30% of places accepted this card. As a result, when I found an ATM that did accept my card I withdrew large amounts and carried cash with me, which would not be my preference. Customer service was non-existent, meaning I was regularly left without money and no way to resolve the issue. When transferring leftover balances back to AUD, I was hit with huge fees that consumed most of my money.

Transparency
Incentivised ReviewNo
CurrencyAUD, EUR and SGD
Competitive Exchange RateNo
See all answers

Totally Incompetent

published

Absolutely the worst experience I have ever had!

The customer service team were very polite but totally incompetent.
I loaded all our holiday budget onto the card. It totally disappeared and no one could tell me where it was or how to retrieve it.
It was an incredibly stressful time being stranded overseas with no money!

Reason for the disappearance? Finally BNZ in New Zealand discovered that the card would expire in 2 months and apparently you cannot reload money onto a card which is due to expire.

The customer service people could not tell me this, the computer system did not send me a warning, I did not read this piece of information anywhere on the cashpassport site.

Totally dissatisfied. Do not use this product!

Incentivised ReviewNo
CurrencyEUR
Jake L.

Jake L.South East Queensland, QLD

Full of errors, double charges and customer service don't care.

published

Please don't use this travel card, I have been hit with double payments and they use tactics to make them seem like they are real. I was on the phone with them, i kept getting cut off and when i did speak to someone for a long time they wouldn't admin to double payments at all. Really not happy

Transparency
Incentivised ReviewNo
CurrencyAUD and NZD
Competitive Exchange RateNo
See all answers
Cyrus

CyrusSouth East Queensland, QLD

  • 4 reviews

Never trust them, never again

published

I went to USA last year and while I was there I received a promotional email saying if I reload my card I will get some cashback. I followed their instructions steps by steps 100% right and reloaded my card and supposed to get back $300. Did I ever got the cashback? NO, I did not.
I contacted them multiple times, however no lucks as their excuse was that I did not tabbed/clicked on the correct link. What a bull,,,,.
It is a scam and I would never ever trust them and in General Mastercard. They are just full of........
Bunch of liars whom can’t even honor their words and promises.

Never ever trust them.
I would never recommend them, stay away from them.

Transparency
Incentivised ReviewNo
CurrencyUSD
Competitive Exchange RateNo
See all answers
Travel Money Cards

Find out how Mastercard Cash Passport compares to other Travel Money Cards

Know better, choose better.

Compare all
Jimmy Jay

Jimmy JayAU

  • 40 reviews
  • 24 likes

Never again

published

I found that the fees were excessive. Out trip to USA was cancelled due to corona virus. Tried to withdraw funds from atm was charged $17 to withdraw funds from my account

Transparency
Incentivised ReviewNo
CurrencyAUD
Competitive Exchange RateNo
See all answers

Mastercard cash passport

published

I obtained a mastercard cash passport card back in 2013 and used it for a trip to the States and again a few years later to Japan. What I did not know because I had not read the voluminous contractual points was that if I didn't use the card for 12 months I would incur a monthly fee of A$4. The company never once sent me a notice as to these charges (why would they?) and eventually I found I had been charged A$144 for inactivity! Purchase this card at your own risk. You have been warned.

Transparency
Incentivised ReviewNo
sandy

sandyMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Holiday nightmare. Will never use it again.

published

I loaded my funds on the card before my trip in December. Unbeknownst to me the card had been suspended back in May. Apparently they had sent me an email (went to my spam so I did not see it). Despite the card being suspended they still allowed me to deposit all my money there. I could not access any of my money on my card whilst overseas. Numerous phone calls and they were not willing to offer a feasible solution I was completely without funds for over two weeks before I could make other arrangements. They eventually paid back my money after I had returned home.
Absolutely ruined my holiday. Will never use it again.

Incentivised ReviewNo
CurrencyEUR and GBP
Nikki

NikkiSouth East Queensland, QLD

Disgraceful Customer Service

published

Funds were loaded accidentally to my cash passport account. They then reversed them for me and now after nearly 5 months cannot get answers on being able to access the money. No answers on where they have reversed the money to. Customer Service give no answers and therefore, money is gone.

Transparency
Incentivised ReviewNo
CurrencyCAD

The Worst

published
Transparency
Incentivised ReviewNo
Great Choice!

Great Choice!Canberra 2600, ACT

  • 3 reviews
  • 2 likes

Not worth the stress caused

published
Transparency
Incentivised ReviewNo
CurrencyAUD
Travel Money Cards

Find out how Mastercard Cash Passport compares to other Travel Money Cards

Know better, choose better.

Compare all
Barbara

BarbaraSouth East Queensland, QLD

The biggest thief company

published

The biggest thief company
they stole my 13860Au
no conversation helps
there are no people working there, it's all robots.
I talked to them 34 times, but there is no answer.
Each time a different answer
and stupid email.

The reviewer stated that an incentive was offered for this review

Linda B.

Linda B.South East Queensland, QLD

Zero stars, non existent customer service

published

I took up the same $3000 deal, the $3000 did not reload on my card, and i have been chasing them for 3+weeks to get my money back. No one EVER calls back, they just keep saying they will look into it. The call centre is close to the worst customer service group I have ever dealt with. I would not recommend this card, it has a lot of hidden charges, that Im sure appear in the PDS (that no one reads). When it works its ok, but the exchange rates are poor, and if there are any problems, it is almost impossible to get it fixed. Find another option.

Transparency
Incentivised ReviewNo
CurrencyAUD and USD
Competitive Exchange RateNo
See all answers
Gerry

GerrySydney, NSW

would recommend that NO ONE ever use this product

published
Incentivised ReviewNo
CurrencyNZD
Competitive Exchange RateNo
Robyn

RobynSydney Surrounds, NSW

  • 4 reviews
  • 1 like

My money transfer of $500 did not reload onto my cash passport card

published

Do not recommend this card & wish I had read these reviews first, my bank Newcastle Permanent use this card & I took their word for it. I reloaded $500 on 25th October 2019 that never uploaded to my cad passport card & now home trying to sort out but keep getting told they are still investigating & to give them another 48hrs to complete. Never again. I'm guessing I will have to report them to banking ombudsmen.

Transparency
Incentivised ReviewNo
CurrencyAUD and USD
Competitive Exchange RateYes
See all answers

Dreadful to try to deal with !!

published
Transparency
Incentivised ReviewNo
CurrencyUSD
Competitive Exchange RateNo
See all answers
Page 1 of 5

Questions & Answers

Dr K

Dr Kasked

Why is it that MasterCard Cash Passport employs the lowest of the low lying whose sole aim is to steal their customers' money?

No answers
Di Kent

Di Kentasked

I have paid $1000 incorrectly into a cash passport account who can I speak to?

3 answers
Barbara
Barbara

Hi! DI Kent
Call the number 1800 098 231
talk to him there.
Finally, after 47 phone calls, I regained the money.
You must be patient with this company.

Di Kent
Di Kent

Thank you. I did ring yesterday and they are investigating. Said 24 to 48 hours. Wish me luck

Gerry
Gerry

Di I apologise for not reading or answering your query about Mastercard {in itself an oxymoron} but my excuse would bore you. I was planning to complain to the Financial Industry Ombudsman but have procrastinated. If that is the same number I tried I would be curious how many menus you went through? Gerard

Jayne B.

Jayne B.asked

Why does my card say I have prepaid 640 when I prepaid 700

No answers

Get an answer from our members

Other Travel Money Cards

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.