The biggest thief company
The biggest thief company
they stole my 13860Au
no conversation helps
there are no people working there, it's all robots.
I talked to them 34 times, but there is no answer.
Each time a different answer
and stupid email.
The reviewer stated that an incentive was offered for this review
Zero stars, non existent customer service
I took up the same $3000 deal, the $3000 did not reload on my card, and i have been chasing them for 3+weeks to get my money back. No one EVER calls back, they just keep saying they will look into it. The call centre is close to the worst customer service group I have ever dealt with. I would not recommend this card, it has a lot of hidden charges, that Im sure appear in the PDS (that no one reads). When it works its ok, but the exchange rates are poor, and if there are any problems, it is almost impossible to get it fixed. Find another option.
would recommend that NO ONE ever use this product
Shortly prior to spending 2 weeks in New Zealand from 1.10.19 we obtained a CashPassport on the recommendation of our bank. We transferred from our bank $5000 AUD when as we recall the exchange rate was $1.08NZ to $1 AUD. Not having receive a statement recording the amount credited to the Cashpassport we can not say the amount of NZD we received. On completion of our travel mid October we did not act immediately to cash in the balance on the card but when we sought to do so on 25/10/19 we were advised that of the balance of $2535.57NZD we woul...d receive$2167.31AUD. They advised there was a fee -$10AUD and that $1NZD=$0.8548AUD. According to Google the exchange rate at the time was NZD to AUD $0.94. While we accept that fees apply this difference is excessive. As well. we have attempted online to transfer the remainder back into our bank account but there does not seem to be provision for that.We have emailed seeking assistance to complete the transfer and seeking a full statement. Phone contact only achieved 5 plus minutes of repeated recitation of "menus". The card was used in NZ a number of times without difficulty but with fees charged the details of which will hopefully be in the requested full statement.So far customer service is NON EXISTENT. I will now try my bank to see if they can assist to transfer our funds back.
My money transfer of $500 did not reload onto my cash passport card
Do not recommend this card & wish I had read these reviews first, my bank Newcastle Permanent use this card & I took their word for it. I reloaded $500 on 25th October 2019 that never uploaded to my cad passport card & now home trying to sort out but keep getting told they are still investigating & to give them another 48hrs to complete. Never again. I'm guessing I will have to report them to banking ombudsmen.
Dreadful to try to deal with !!
I took up their 'amazing' deal - load $3000NZD equivalent onto the Cash Passport and they will give you back $200 NZD. Dont believe them !! They credited me $120NZD and said I didnt qualify because I had only (according to them) put $2998.98 NZD on the Cash Passport - even though I sent them a copy of my bank statement and the email order they sent me with the USD rate and the fact that it was $3000NZD. I have spoken to their call centre in the Philippines (?) on numerous occasions - cant understand most of them there - I have sent three ...email complaints to Mastercard, have received a call from a Michelle from Mastercard in Missouri who was the one who told me I didnt qualify for their promotion as I had put on $2998.98 NZD equavalent. Tried to call her back on the number she phoned me from - nobody there just a mailbox. Friggin impossible to deal with and they are happy to lose a customer because they say I didnt load $3000 NZD even though they had a copy of my statement !!!!! Impossible to try to deal with and no idea of customer service. Two weeks later still no response to my emails and still only $120 NZD in my account from them. Do they think people are stupid ??? Wouldnt touch them again with a barge pole and will be cancelling the card as soon as I return from my travels
No help whatsoever
Initially used cashpassport for a trip to Italy. When I tried to access my card again for a trip a couple of years later (card did not expire for another two years) they could not find my account. I got transferred on the phone from person to person, put on hold and then hung up on. They advised I contact the bank I ordered it through, so I did. My bank said they could not understand how they can't find my account when I had 2 cards linked to it in my hands and all necessary details. I tried to create a new account, but the online portal would ...not accept mine, nor my husband's passport numbers. I called to do this over the phone (my 5th call to them for the day) and they advised that the only way is via the online portal. I had had enough. Will never use them again, what a waste of time.
Worst service ever!
If I could give this no stars I would. Like everone else here I need to add to the pile of coments about how useless this card is. I purchased this card for traveling around europe as I was told it would have less fees than my standard debit card (my debit card ended up having smaller fees than the cash passport card). Firstly the pin I was given did not work so the only way i could take money off was through paywave. Secondly I lost my card overseas (yes my mistake) however when i tried to close the card and take the money off i couldnt get th...rough to anyone. Nearly all the calls didnt go through to anyone. After wasting money and time I eventually got through to someone who could close my card but not transfer the money on the card into another account. Was told they would ring back with in 24 hours. Never got a call. I decided to not deal with it til I arrived back home. Once home I rang customer service to find i couldnt access my account any more as the card had been blocked. I asked for it to be unblocked. Hasn't been done. I asked for the money to be transferred into another account. Theres a four week process for that to be accepted. I am now currently having another card sent to me so i can ring up again, to be passed through the call centre to different people to transfer the money to this new card (if it arrives). Its been a month since i have been back and have had little progress. I want to reiterate that this is the worst card service I have ever come across. If I had read just a few of the comments on here I would not have bought one. The biggest waste of time and money. DO NOT BUY!!!
Do not recommend!
Wish I had of read this before I purchased, will be cutting up! My intention was to use all of 2 currencies that I put in the cash passport (euro and pound). What I found frustrating was the fee (albeit small) that the ATM charged when withdrawing cash! but then left me with amounts (less than 10 pound 10 euro) in the cash passport that I could not withdraw because you can only withdraw denominations of 10 ( what ever currency). Small amount but wrong in principal. Now I'm trying to get money back - 3 weeks and still waiting! and going through over the top frustrating process!!
10 wait for cash out
Waiting 10 weeks to get my cash back. There customer service is NIL, hung up on me every time I have called. Have contacted the Australian Ombudsman on these terrible people. Im using ING from now on. BOQ, should change from cash passport MasterCard to a more trustworthy company.
Get one as a last resort...
I have copied and pasted "Carrie S" post below as it is pretty well the same experience we had. Same area - Alaska/USA/Canada. Our bank transfers (to reload) worked fine though. I have just cashed out our remaining balance and will be burning the cards. We have advised our bank (BOQ) that this product is rubbish.
"We traveled to Canada/Alaska/USA in July/August/September 2019 and had pin lockouts, no tap facility and limited access to our money in all these countries with this card. There were many times this card would not work in ATMs or at ...checkouts and this cards unreliability caused angst and stress during our trip. Our funds from a reload via BPAY were never loaded onto our card leaving us without funds for 3 weeks in the USA. The phone “helpline” was completely useless and either dropped out our call or asked us to email our complaint to them and offered no solution to our question of “where is our money” or “what are our options now”! There were no attempts to contact us or return calls to help us either. "
Do Not Use This Card!!!
We traveled to Canada/Alaska/USA in July/August/September 2019 and had pin lockouts, no tap facility and limited access to our money in all these countries with this card. There were many times this card would not work in ATMs or at checkouts and this cards unreliability caused angst and stress during our trip. Our funds from a reload via BPAY were never loaded onto our card leaving us without funds for 3 weeks in the USA. The phone “helpline” was completely useless and either dropped out our call or asked us to email our complaint to them and...offered no solution to our question of “where is our money” or “what are our options now”! There were no attempts to contact us or return calls to help us either. This is appalling conduct given that this company had acknowledged they knew the funds had been accessed from our account and that our transaction numbers were correct...They had lost our money! On our return to Australia it took a minimum of 8 emails and 6 phone conversations to finally get our money back. A most unsatisfactory outcome and we would warn fellow travellers to Never Use This Card.
Cash Passport Travel Card - Don't use
Wish I had read this site before I got a cash passport travel card. Service terrible. I loaded funds onto the card to then not be able to access the funds overseas as told the card had expired - yet I was able to load funds on the card. Took many phone calls to get funds while overseas. Since discovered the $50 remaining on my card has gone as they have charged a $4 monthly fee for not using the card in a 12 month period. Look at NAB travel card instead.
Do not get this card
This is the worst customer service ever. So I have this card which I have used on previous trips (Europe and NZ), and it worked OK, not super cheap but ok. I recently logged in to my account and moved the 5 euro that was left on it over to jp¥ and the site let me, was happy to show balances etc. I then used the bpay code to chuck $500AU into the card, as part of my budget for my trip to Japan in November (which takes three business days) I checked the account just now, two weeks later as I was about to move more money into the account, but ther...e was no more money in there than last time? Looked over the card (which i didn't need to do the bpay or other infor) and realised it expired at the end of April and can't be used to purchase or put money in. (however there was no indication -that i understood as the card being expired- this was the case on the website when I logged in. If I look at the cards it says (active) below it, there is also an option to deactivate it.) I called them, spent hours on hold, finally someone answered and just said "hello, hello, are you there, I will have to end the call" and hung up on me (the people I called from my phone before and after could hear me fine) so I called back and after a long time on the phone I was cut off again without someone even fake answering this time. I have called my bank and they have opened an enquiry to the bpay, but is 14/15 days before that goes through and then the refund process doesn't sound easy or even guaranteed, as the person on the other end has to release the funds.
Worst card ever!
Had trouble using card in Holland as you have to use their pin and when prompted habit enters my regular pin and you get locked out.
Card is very hard to read numbers in sunlight as it is only printed not embossed. Tried 3 times to get password reset and their email never got through, and phone reps did not help. After a long wait got transferred to supervisor and phone went dead. Worst card ever! Vey hard to use for the small fee difference from regular card.
Inconsistent at best
I travelled to Europe for a month. I never knew when my card would be accepted, at atms or when using EFTPOS so as a result when I did find an atm that would accept it I had to withdraw now cash than I would ideally like to carry.
One evening I was stuck in Madrid with no money and tried five different ATMs that all rejected the card. Could not reach customer service and still have not received a reply to the email enquiry I sent. I had to walk into the restaurant and ask to pay before I ate in case the card wouldn't work. Embarrassing but at least I didn't go hungry
I really wish I had read the reviews before getting this card
I had a simple question, could I go to a bank in a foreign country and withdraw cash against this card as I am travelling for 5 months. Taking cash is risky and ATM fees can add up over time. Called 3 times and did not get an informed answer. Problem is if you travel with this card and then it does not work for you, well you are stuck in a foreign country with no money. Then I was given a # which says it is out of service.
Lucky I had bad customer services
It was great to know before heading overseas to find they have the worst customers service ever, before finding out the hard way overseas as I was told they would call me back with transfers & pin & logon Issues in 24 hours to 48 hours and still waiting lol, so straight away I had more professional help from ING direct with superior support from them as totally explains how there orange everyday card works without the big fees while traveling oversea. So I will let my own bank company Suncorp know who recommend the MasterCard cash passport this is the worst company I have come across in a while.
This card stinks!!
I have been travelling over a week and I haven't been able to touch my money. It has the pin rejected in all shops and atms. I have sent 12 emails with no response, no return phone calls. Mind you I can't always get the Internet. What am I supposed to do??? I am overseas. My son tried also to ring them from home (australia) but we can't talk to a human. It is all a recording.
Shocking. Fraudulent fees. Avoid.
I used the card successfully, although exchange rates meant it was probably not a good deal. But, like other reviewers, left balance on card for next trip, in line with advice from Cash passport (no inactivity fee). That advice is still published on the card's page. But they've been deducting monthly 'non-use card fees' contrary to their own advice, so my balance has virtually disappeared. Also, I'm unable to find information about how to close the account to avoid a further debt for not using the card. There are much better options for accessing money in different countries.
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