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Mastercard Cash Passport

Mastercard Cash Passport

1.2 from 92 reviews

Reviews

(2)
(1)
(1)
(4)
(84)
  • Transparency
    1.4 (25)
  • Competitive Exchange Rate Yes (3) · No (22)
Jimmy Jay

Jimmy JayAU

  • 36 reviews

Never again

published

I found that the fees were excessive. Out trip to USA was cancelled due to corona virus. Tried to withdraw funds from atm was charged $17 to withdraw funds from my account

Transparency
CurrencyAUD
Competitive Exchange Rate No

Mastercard cash passport

published

I obtained a mastercard cash passport card back in 2013 and used it for a trip to the States and again a few years later to Japan. What I did not know because I had not read the voluminous contractual points was that if I didn't use the card for 12 months I would incur a monthly fee of A$4. The company never once sent me a notice as to these charges (why would they?) and eventually I found I had been charged A$144 for inactivity! Purchase this card at your own risk. You have been warned.

Transparency
sandy

sandyMetropolitan Adelaide, SA

Holiday nightmare. Will never use it again.

published

I loaded my funds on the card before my trip in December. Unbeknownst to me the card had been suspended back in May. Apparently they had sent me an email (went to my spam so I did not see it). Despite the card being suspended they still allowed me to deposit all my money there. I could not access any of my money on my card whilst overseas. Numerous phone calls and they were not willing to offer a feasible solution I was completely without funds for over two weeks before I could make other arrangements. They eventually paid back my money after I had returned home.
Absolutely ruined my holiday. Will never use it again.

CurrencyEUR and GBP
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Nikki

NikkiSouth East Queensland, QLD

Disgraceful Customer Service

published

Funds were loaded accidentally to my cash passport account. They then reversed them for me and now after nearly 5 months cannot get answers on being able to access the money. No answers on where they have reversed the money to. Customer Service give no answers and therefore, money is gone.

Transparency
CurrencyCAD

The Worst

published
Transparency
Great Choice!

Great Choice!Canberra 2600, ACT

  • 2 reviews

Not worth the stress caused

published
Transparency
CurrencyAUD
Barbara

BarbaraSouth East Queensland, QLD

The biggest thief company

published

The biggest thief company
they stole my 13860Au
no conversation helps
there are no people working there, it's all robots.
I talked to them 34 times, but there is no answer.
Each time a different answer
and stupid email.

The reviewer stated that an incentive was offered for this review

Linda B.

Linda B.South East Queensland, QLD

Zero stars, non existent customer service

published

I took up the same $3000 deal, the $3000 did not reload on my card, and i have been chasing them for 3+weeks to get my money back. No one EVER calls back, they just keep saying they will look into it. The call centre is close to the worst customer service group I have ever dealt with. I would not recommend this card, it has a lot of hidden charges, that Im sure appear in the PDS (that no one reads). When it works its ok, but the exchange rates are poor, and if there are any problems, it is almost impossible to get it fixed. Find another option.

Transparency
CurrencyAUD and USD
Competitive Exchange Rate No
Gerry

GerrySydney, NSW

would recommend that NO ONE ever use this product

published
CurrencyNZD
Competitive Exchange Rate No
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Robyn

RobynSydney Surrounds, NSW

  • 3 reviews

My money transfer of $500 did not reload onto my cash passport card

published

Do not recommend this card & wish I had read these reviews first, my bank Newcastle Permanent use this card & I took their word for it. I reloaded $500 on 25th October 2019 that never uploaded to my cad passport card & now home trying to sort out but keep getting told they are still investigating & to give them another 48hrs to complete. Never again. I'm guessing I will have to report them to banking ombudsmen.

Transparency
CurrencyAUD and USD
Competitive Exchange Rate Yes

Dreadful to try to deal with !!

published
Transparency
CurrencyUSD
Competitive Exchange Rate No
Celia

CeliaSydney, NSW

No help whatsoever

published
Transparency
CurrencyEUR
Competitive Exchange Rate No

Worst service ever!

published

Do not recommend!

published

Wish I had of read this before I purchased, will be cutting up! My intention was to use all of 2 currencies that I put in the cash passport (euro and pound). What I found frustrating was the fee (albeit small) that the ATM charged when withdrawing cash! but then left me with amounts (less than 10 pound 10 euro) in the cash passport that I could not withdraw because you can only withdraw denominations of 10 ( what ever currency). Small amount but wrong in principal. Now I'm trying to get money back - 3 weeks and still waiting! and going through over the top frustrating process!!

1 comment
Kay
Kay

15 days later - still waiting to know what has happened to my $$. They seem to be refusing to deal with me through email. Have repeatedly said that I'm not available to speak on the phone.

sharon

sharonSouth East Queensland, QLD

  • 2 reviews

10 wait for cash out

published

Waiting 10 weeks to get my cash back. There customer service is NIL, hung up on me every time I have called. Have contacted the Australian Ombudsman on these terrible people. Im using ING from now on. BOQ, should change from cash passport MasterCard to a more trustworthy company.

Transparency
CurrencyUSD
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BobE

BobESouth East Queensland, QLD

Get one as a last resort...

published
CurrencyCAD and USD

Do Not Use This Card!!!

published
Transparency
CurrencyUSD
Ree

ReeCanberra 2600, ACT

Cash Passport Travel Card - Don't use

published

Wish I had read this site before I got a cash passport travel card. Service terrible. I loaded funds onto the card to then not be able to access the funds overseas as told the card had expired - yet I was able to load funds on the card. Took many phone calls to get funds while overseas. Since discovered the $50 remaining on my card has gone as they have charged a $4 monthly fee for not using the card in a 12 month period. Look at NAB travel card instead.

CurrencyNZD
Bree

Bree

  • 2 reviews

Do not get this card

published
Transparency
CurrencyAUD, EUR, JPY and NZD

Worst card ever!

published

Had trouble using card in Holland as you have to use their pin and when prompted habit enters my regular pin and you get locked out.
Card is very hard to read numbers in sunlight as it is only printed not embossed. Tried 3 times to get password reset and their email never got through, and phone reps did not help. After a long wait got transferred to supervisor and phone went dead. Worst card ever! Vey hard to use for the small fee difference from regular card.

CurrencyEUR
Competitive Exchange Rate Yes
Page 1 of 5

Questions & Answers

Dr K

Dr Kasked

Why is it that MasterCard Cash Passport employs the lowest of the low lying whose sole aim is to steal their customers' money?

No answers
Di Kent

Di Kentasked

I have paid $1000 incorrectly into a cash passport account who can I speak to?

3 answers
Barbara
Barbara

Hi! DI Kent
Call the number 1800 098 231
talk to him there.
Finally, after 47 phone calls, I regained the money.
You must be patient with this company.

Di Kent
Di Kent

Thank you. I did ring yesterday and they are investigating. Said 24 to 48 hours. Wish me luck

Gerry
Gerry

Di I apologise for not reading or answering your query about Mastercard {in itself an oxymoron} but my excuse would bore you. I was planning to complain to the Financial Industry Ombudsman but have procrastinated. If that is the same number I tried I would be curious how many menus you went through? Gerard

Jayne B.

Jayne B.asked

Why does my card say I have prepaid 640 when I prepaid 700

No answers

Get an answer from our members and Cash Passport representatives

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