Mastercard Cash Passport

they should close this company up ,customer service, What ? do they have one ? if they had a credible CEO he should be taken to Iran and made to run out with the American land troops. and never to given a bonus for this shoddy ill ran excuse for a company. Show details

TERRIBLE CUSTOMER SUPPORT. i was going to give the card 2 stars as its been not too bad for basics (I've since changed to Wise which I've found beats this hands down w features & really easy to use) but the process of trying to cancel this card has… Read more

been terrible! Firstly I tried to cancel it online. It requires two separate steps; cashing it out first but the online feature wasnt working. I called up and the staff were ABSOLUTELY hopeless (overseas call ctr). They promised to call me back when it was sorted but they didnt. I tried again and same thing. I then waited 3 weeks and it workd via the app only. Then you are required to phone up their card services to cancel the account. She the told me they couldnt do it for another day or two till the transfer from my cash out was completed. I have to call again!!! This has taken over a month. NEVER AGAIN!!

On Monday 2nd February 2026 I tried to transfer currency from Australian Dollars to Singapore Dollars and Australian Dollars to Thai Baht but the conversion didn't work so I transferred the money back into my ANZ Account then I closed the account. I would avoid using them to avoid the frustration. Show details

Like many others I got this card some 15 years ago and had no trouble. In 2026 I renewed the card before a trip to NZ. I loaded it with AUD$5000. I phoned the Company and was assured that the card had been validated. Before leaving for NZ I… Read more

transferred AUD$4700 to NZ$. The X rate was loaded by .06% in their favour. On reaching NZ the card did not work. I tfred the amount back to AUD$ and the X rate was loaded in their favour by .06%. In all the excercise cost me AUD$540 for nothing. On my return I phoned their helpline and was told that my card didn't work because it was not validated. They could not explain my $540 loss saying they take no fees. They would not admit to taking a spread on the Xrate. My card is now in the bin. I found any AU Bank Mastercard can be used in NZ - they just charge a very small International Transaction fee on each transaction. DO NOT EVEN CONSIDER A CASH PASSPORT OR YOU WILL BE TAKING A BIG RISK.

Very disappointed customer. App does not work. Money sitting in the account. Told to use website everytime. Which will need wifi. Makes it very unsafe to not be able to monitor your money. Told to call if any issues. Woman travelling alone and now in an unsafe position. Website to s a nightmare. Send them an email and receive zero response. Can't even transfer the money. Do not use!!!! Should be zero stars Show details

What an absolute disaster. The website is completely frustrating with having to input the exact same details with every page. I tried to change my pin at the ATM but kept getting the message no account found. Have cancelled and gone with Wise

Cash Passport has been absolutely inefficient and incompetent in relation to our situation. Debiting a reload onto the card and yet refusing to release it. This leaving my son who is on the autism spectrum, in Thailand without money. Hours on the phone and the pointless sending of documentation has brought no resolution. I will never, ever, use or… Read more

recommend Cash Passport to anyone in any circumstances. for your own sake, move your dealings elsewhere.

Totally untrustworthy. The card worked fine for a while, until I sent through $1200 to be converted and it never appeared. My bank confirmed that the funds had gone to the right place, and MasterCard just refused to load it onto the card or return it to me. The customer service was utterly useless. After complaining multiple times, I finally went… Read more

to the Ombudsman ... and MasterCard returned my money the next day, six months after they'd stolen it. If I hadn't had family to financially support me, I would have been stranded overseas. Based on other posts on their social media, I'm far from the only person they've done this to.

I would give this zero stars if I could. We first got this card about 10 years ago and it was fantastic. Now its a disaster. We're on our 3rd set of replacement cards that don't work. Talking to their "help" desk is a joke. Now we're struggling to get our money refunded. Avoid at all costs. Show details

Hopeless-I have spent far too long trying to reload my card. "support" was no help-told me to try on my computer instead of the app. More time wasting and still no success. At this stage I give up and will use my debit card instwead.

When using this card company years ago had no problems was great but hadn’t travelled for a long time and when I did, decided to use another multi currency company for my next travel. I had sent a large amount of money to my old currency account by accident, when I realised my mistake immediately tried to retrieve the money back from this… Read more

company. They have denied me to refund/return my money I have called and emailed a few times now and they just send me in a circle they are refusing to give me my money back or let me log in to my old account to reclaim my money, it’s theft now as they will not return my money from the old account.

If I could give the product a negative rating, I would! We travelled to Abu Dhabi and Barcelona. Obtaining the card and adding an initial balance at my local bank branch was easy so I had high hopes. Once we were overseas, we could not add any more funds to the card. I rang them and was advised that I must have tried to add funds too many times… Read more

and there would be a 24 hour freeze on top ups as a result. Why there would be a freeze on topping up funds is beyond me. They then also told me it was my bank's fault. I informed them that I had tried with two different banks/cards and they told me there was nothing more they could do for me and to contact my bank. I spoke to the bank and there was no reason that the money wouldn't have been released.

I waited my compulsory 24 hours and guess what?? The top up still didn't work. I had to transfer funds from online banking to a friend who was travelling with us so we didn't run out of money. Otherwise, we would have been up the proverbial creek as we didn't take our other cards with us.

I sent Cash Passport a formal complaint. I have not been satisfied with the response and despite my very clear request, the account appears to still be active and they have not refunded the remaining (small) balance.

I do NOT recommend this product and I will NOT be using them when we travel abroad again next year. In a word, pathetic.

Awful product – Rip off on conversion, app does not work, took money out of my account or just hid my balance, just exchange cash or use your card from you home country

Avoid this Card like the plague – An overall rating of 1.2 is too high for this Card. Everything about it is absolute rubbish. Takes ages to get access to your money once it’s loaded. Fees and charges are ridiculous. You can’t search transactions, you can’t take your money back out. Customer Service is pretty much non existent. You can’t add it to an Apple Wallet. A Wise card does not have any of these problems. AVOID the Cash Passport at all costs Show details

cash passport card will let you down – I was overseas when a bank transfer reload (which should take 1-2 days) took 4 days to update on my card. This meant that I was without funds for this time. Cash passport did a planned maintenance for 2 days which I knew about so I did the transfer the day after the maintenance was complete. They then apparently had issues following the… Read more

maintenance. My bank transfer reload was updated the day I was travelling home. ..not good enough. I hate to think how many people were left without money overseas during this period. I will never again use cash passport. Don't ever risk it. All the bad reviews online are there for a reason.

DO NOT GET ONE OF THESE – As a test run, I used a MasterCard cash passport in Singapore a couple of months ago with no problems. So we got a separate card for my wife to travel to Europe soon. We did a test loading of Singapore dollars and British pounds on her card and all went well. So three days ago I loaded 1000 British pounds onto my wife's card from our bank and it… Read more

loaded ok. Then I tried to load some euros and followed the same steps and it could not do it but the message said to try later. The next day I tried again and got the same message. So I tried to load it from another bank account with another bank, same result. I then e-mailed them, and waited. ( still no reply 3 days later )The next day I rang their 1800 phone number and chose english as the language. The poor operator may have done english at school but not passed the exam. After at least 20 minutes he spoke to someone and told me the problem was my bank and then couldn't get off the phone fast enough. I have checked the limits on my accounts with both banks and that is not the problem. Just in case I tried putting small amount onto the passport to no avail. There is no way we will risk using these cards overseas when we have this much trouble just getting started while we are still at home. I believe there other cash passports out there and will investigate these.

Chocolate ashtrays are more use – Could not get the app to work , apparently I’ve got my mother’s maiden name wrong. My wife got her app to work but can't load any money on her card. So generally it’s as much use as a chocolate ashtray. Contacting customer services by phone is impossible, you go round in circles and then when the computer says it sent you a confirmation code by email… it never arrives and cuts you off. Stay away from this. Show details

Cashpassport.. the rip off card as they will take your money – Avoid at all costs. Having obtained this card through the travel agent and had it activated, the card would not work, nor could I log onto the app. I tried calling the number provided but you get an automated system and since you can't give them the details you get nothing. Email was the only option left, they want your life details and more… Read more

and then you hear absolutely nothing. Lucky for me I only put $100 Australian on this scam card, so I haven't lost too much. I only wish, and I should have known, to read the reviews on here first, but the card does look like it is a worthwhile thing to have when travelling.

Cash Passport is absolute rubbish – Avoid at all costs. This company are Amateurs when dealing with customer complaints. My Bank loaded $500 Au on the new card. Somehow Cash Passport immediately locked my card. Bank advised to call C.P. to sort out issue. Rang & spoke to an operator at a call centre which was hard to understand. The operator could not help and just read off a… Read more

script...Was told to send in copy of Passport,Selfie holding Passport & bank statements for their Technical Dept.!! Heard nothing for a week ...rang again for update was told again to send the same documents...asked to speak to a supervisor & was cut off! Supervisor called back also asked for same documents and promised she would sort out issue that same day. Sent documents again..issue was NOT fixed that day as promised. Rang Bank 2 days later...they got their agent to contact C.P. Next day email received from C.P advising card is active. Immediately withdrew my money from C.P. This process took 2 weeks to sort out!! What would have happened if we were stuck in Europe with no other money? Sent email to supervisor to ask what the issue was. Have not received a reply or apology.

Took money but no card received – Transferred funds for a Cash Passport but never received anything. Said they'd delivered it but they'd never notified me and delivered it to a state on the other side of Australia. Said they'd ring to discuss problem but they never rang. Want my money refunded! Show details

The altimate rip of card – Step away from the product. Read the fine print this company is the worst. Card didn't work. Horrible customer service, when l cancelled the card as l didn't trust overseas use. They charged outrageous fees. Avoid at all costs$$$!! Show details

Disappointing and ripped off – This card is often declined so Didnt work everywhere for us. Used it 2x for hotel Security deposits in the USA which were returned by hotel soon after checking out to mastercard/cash passport who ‘hold for 30 days before releasing’……so cashpassort co has your Money and you cant use it until They release it….30days Seriously dont bother I would just use a credit card.

Don’t bother! Absolutely awful – Absolutely awful. Purchases at fine, but trying to load funds is ridiculous and stressful and their customer support is non existent. Disgusting Show details

AVOID, AVOID, AVOID – You will go insane dealing with the so-called customer service of this outfit (I won't call it a business as it does not even come close to that). Without exaggeration, it would be easier dealing with trained Gibbons (no offence to Gibbons). No hyperbole, it is like dealing with Apu from the Simpsons - any queries are just treated with a mental… Read more

attitude of "thank you, come again" - over and over and over to the point of insanity . So long as the call center / email staff get their pay they have no genuine interest / ability in helping you - just logging their hours and getting paid. That's it - that's their customer service. Good luck, you've been warned.

Was a good card 10 years ago – Was a good card for travel but not now. First used a Cash passport card in 2013 and it worked seamlessly. I was annoyed by the inactivity fees when I returned. Used again last year in Europe and noticed big ATM fees and the occasional rejection when making purchases in England. This year I have been disappointed by its performance when we went to… Read more

Peru and Bolivia. Before leaving my attempt to pay for a tour in English pounds was rejected even though the transaction was with an English travel company. Am now stuck with a card loaded with English pounds and I’m reluctant to change back to Australian dollars due to a poor conversion rate in which I would lose several hundred dollars. I did try to use the card in Lima to pay hotel bills but I was rejected on each occasion. Thankfully I had an Up Bank card from the Bank of Bendigo and Adelaide which worked every time and gave me an automatic notification of each purchase in Australian dollars and the balance. Something Cash Passport should consider. Thank you Up Bank, no currency conversion fees, the only charges was the ATM fee charged by the host bank in Sourh America.

Worst card EVER – Do not get this card. Totally useless. Worked once in USA. Had to ring Australia to find out why it was not working. To fix I had to find an ATM to check the balance so it would work. It did. Then using the app for an reload it comes up with error. My Australian Bank Credit Card works effortlessly in the USA. Save yourself a lot of time and trouble and don't get this card. Show details

Terrible product, rip off exchange rates – Ph. App malfunctioned, website kept locking me out. Lost $500 in the exchange of $4000 aud to Thai baht and the remaining cash back again to Aud at end of holiday! Total scam.worst travel card I've ever used. Show details

STAY AWAY FROM CASHPASSPORT – The exchange rate is terrible. I could not get to access my card in europe. Service was not good. When I tried to get my money back in nz, i could not get into my account and told i could still not use my card. There is noone you can go to seek help in person(plenty about if you want to purchase a card.) You have to do it online. It got to a… Read more

point where I did not think I would ever get my money. Finally when I did get to use my card , I had lost almost 20% of my investment. I was told it was because of the exchange rates