No service. Gave up and bought a different brand that I am really happy with. Returned the unit for repair and had it sent back unrepaired. Rang and complained so was sent a new base unit that my bowl wouldn't fit and tripped my RCD switch. Rang and complained again and got sent a new bowl which did not stop my RCD fro, tripping.l Worked OK for a while but food burnt very easily. Was not easy to put the whisking gadget onto the chopping blade.
Locking in the bowl
Cannot lock the bowl in unless I remove rubber ring underneath the blade. Is this normal? Can I use the Thermo pro without that rubber ring? I'm afraid it will leak if I use it without this ring. I have tried heaps of times to lock bowl in place with the ring on it but it refuses to lock.
When it works its great....but poor longevity...and now the business has disappeared.
I have enjoyed using my machine, but it broke down once (blade stopped spinning) whilst under warranty - got it fixed with absolutely no problem...used the online request form, got an email back, dropped the machine off and it was sorted in 2 days. Now however, its done it again (same problem)....its out of warranty....and after submitting the online service request form I received an email from them asking me to try a few things on the machine, which I did, and then nothing! they seem to have disappeared. I called the NewWave business - they used be connected somehow, but they did not have any parts left from the old business....so now its waiting for the next hard rubbish collection! would I buy another....I think you can't anymore ....but if I could ....probably not.
Disappointing lack of support.
Just received my Super Chef and it leaks, cannot get in touch with anyone, the email bounced back and the phone number on their support page is not connected. I think it is just a faulty lid but need to get it sorted. Not sure what to do about it. Have left a message on their support page.
When this works, it's awesome. But where is the service??
Mine leaked from the beginning. Reached someone who said they were aware it was an issue. Couldn't get hold of them again - tried website, phone, Facebook. Now it's stopped working completely after a year. Love this machine but useless with no service.
Terrible terrible machine.
I would not recommend this product at all. In the space of two weeks, I have taken mine back three times for a new machine. The first time it was shorting the power in my house, the second time it would not heat at all, and just today I swapped it again, put in some potatoes and water before I could press on I noticed rusty water coming from the bottom of the bowl, it was rusted and I hadn't even used it. Please do not buy this, I will be getting a thermo mix got sure.
Worst. Appliance. Ever
There is a special place in hell reserved for the people who made this product. Every negative review above is true.
The temperature under speed 3 stopped working within a month of getting it. sent numerous messages to the manufacturer without response. burnt the food. recipes were rubbish. not one of the sauces worked out on the temp/speed combination that was in the book. had to increase the temp and time every time.
it was a high speed blender.
Waste of money
From the start it burnt food, was told it was the jug and had a replacement sent out, still burnt everything. Was told to post it back for repairs, but cost of postage to me is over $50. Decided to just use it for blending and steaming but before long the blades barely turned anymore. I now will have post it back. Don't waste your money on this piece of junk.
Came out of the box defective.
Do not buy this product
I urged you not to buy this product - Only used it twice and the heating side of it will not work. It does not get hot at all. I tried to phone the number in the booklet - Not taking calls - sent 3 emails or emails on Facebook - no reply - There is no after sales service - No one answers you emails - You got no where to go when this products fails and take it from me - It fails big time
inexpensive - but its a very dear blender - cos mine has not heating
does not heat anything
I have had this processor for 12 months & the base of the blade is now corroded & doesn't' seal properly resulting in food leaking out all over the bench.It has been impossible to find any service backup to have this replaced. A 2 year warranty is meaningless if there is nowhere to get the machine fixed . Initially I was very happy but not any more
worked well initially
The ThermoFoodPro Superchef is hands down the best kitchen appliance we have ever bought
Could not be happier! :) :) Glad didn't buy the $2000 version... would use this at least once every single day without fail. It has revolutionised the way I cook. I make just about everything in it. Juices, nut butter, dips, soups, main meals. And still haven't used the steamer and basket yet nor tried making bread or cakes...
The recipe book is large and easy to read and follow. The Superchef is easy to clean; the meals are now even healthier as you can make practically anything from scratch.
The only very minor issue I would say is the size of it; as I usually cook enough for about 6 meals at once. (we usualy freeze some) The Superchef which is the same size as the thermomix would make about enough for 3 meals. This is being REALLY picky tho!
Absolute value for money - loving it.
Like most reviewers I can't afford a $2K Thermomix so thought to give SuperChef ago. What can I say, it is the most used kitchen appliance that I am worried it is way overused. My goal is to stay away from processed and pre-made food packed with preservatives & additives and I'm achieving that. I now, make my own bread using organic products eg. quinoa, My family now only eat home made ice-creams, sorbets, custards, biscuits, cupcakes where I get to alter recipes and hide good stuff in it for my kids. I've made beautiful topping for my steamed veges. I've cooked soups, fritters, risotto, dips eg. pesto, hummus. I've even done demos for my friends like those thermomix ladies do, for a fun get together & was able to pull it off. BTW: I am a mother of 2, I work in an office 4 days a week & teach 4 fitness classes at night p/week. So this machine has allowed me to cook and prepare food I wouldn't have time for. I paid $299 delivered when there was a Maxi special online through Groupon. I sure think this is 10x worth every cent I paid.
Makes everything Thermomix can make. $300 vs Thermomix $2K, so much savings..
Nothing wrong. This does not have in-built weighing scale like thermomix but it is $1700 cheaper so I'll just used my own weighing scale - thanks
Not worth it
I just returned my 2nd machine in 6months (for a refund!). The first one just stopped working a week after I bought it so returned it for a new one, while making a smoothie this morning the second one made some weird noise and then the blades stopped spinning.
I used it everyday mainly to make smoothies so I think its worth spending the money and getting the real deal or a top quality blender. It leaked at the base of the blade constantly on both the 1st & 2nd appliances. This made lots of mess all over the bench, base unit and around the outer part of the blade piece. This area on the unit and jug is very finicky to clean, mine started to smell even after regular scrubs.
The product is pretty good overall and it does everything it claims to do, rice takes considerably longer than the receipe states but you can makes some delicious and healthy dishes with minimum effort. Maybe it just isn't the best quality and for $460 I was expecting it to last at least the two year warranty.
Affordable, does everything it claims, quick healthy food options
I had two attempts at this appliance but both were returned, not the best quality, ended up getting refund.
I bought one of these just before Christmas but only got to play with it the other day - we made raspberry ice-cream, chocolate muffins and spaghetti bolognaise all came out beautifully. I have noticed that there is some leakage from the metal jug though and I've phone the company today and left a message so hopefully they get back to me on Monday.
So far so good!
Well, I received it for Xmas got to open it earlier so I could have a play :) made tomato soup in 15 mins , was a delight . Made chicken pate , fantastic, just made my killer Hotcakes in it to make sure I can use it for my recipes as well, and they were the fluffiest I've ever made , cream was perfect .
The spatula is shredded in one go , but meh ! So what ,Ill use mine instead. Now, the reason I bought one , is because the lady at thermomix wouldn't allow me to buy one yesterday unless I had a home demo, which is a tad hard ATM, so , I decided to get this, had never seen one till yesterday, but for what we paid for it, thought it was a good intro to seeing whether I'd actually use it enough to warrant paying $2000 for a thermomix.
Yes, it has burnt the bum a tad, but that may be due to my not having the exact liquid required, so I'm going with that ATM, but seriously , I love it . Would highly recommend it and think we should get together and submit our recipes that have been great etc.
How can this rate 4.3 when Bellini rates 3.7 They are the same machine
This same machine is sold at Target, cuurently on special for $299.
I bought one today that did not work at all.
The build quality is rubbish, sparks and popping as soon as it was turned on
See my full review under Bellini Intelli Kitchen Master
Certainly dont pay almost twice the price at good guys.
My recommendation dont buy one at all.
I am not selling thermomix, while i think they are a good machine they are far too expensive for any kitchen appliance
I purchased one of these yesterday,and took it back today,my rice burnt badly on my first cook at the heat settings in the cook book,tried to adjust but of course it takes twice as long,and still not cooked properly,thank you good guys for taking back,for the price you should be able to cook as instructed without having to change anything.
Burnt the first time I used it and hard to get all burn mark of the jug!
Very Good Appliance, Almost Perfect
I bought this at the Good Guys after reading tens of reviews about the Thermomix, Superchef and the Bellini. I wasn't going to spend $ 2000 on a Thermomix ("Tell 'em they're dreaming") and wasn't too sure about the Bellini given the recall Target had on those. So I contacted the Superchef people directly on Facebook to ask a few questions about the differences between these brands which they answered openly and honestly. That convinced me to go and get one. I've had the Superchef for more than a month now and I can feel I can give an informed review.
Positives: Superchef does what it says it does: basically everything. It's powerful. We use it daily to cook, knead pizza and bread dough, steam, chop, sautee', make sauces, cocktails, desserts. In short, we love it. I've used heaps of recipes found on the Internet that were written for the Thermomix and had no problems changing from weights to quantities.
Negatives: spatula went after one day, it got cut everywhere, obviously the material it's made of is not strong enough for the blades. I asked for a replacement in an email which was sent quickly enough. The second one is slowly getting damaged too, so we now use it only for scraping the sides of the bowl and use a wood spatula for the bottom near the blades. Also bear in mind that some cooking times in the recipe book are wrong, so you might want to test some recipes before inviting friends over (it mainly needs more time cooking than what it's reported, otherwise some food comes out too liquid).
In conclusion, I think the Superchef would be absolutely perfect if it had a reverse function, scales and a stronger spatula. Nonetheless, I am very happy with this product and would recommend it to others.
It really does everything - It costs a fraction of the price compared to TM.
Spatula not strong enough - Some recipes are wrong.
ThermoFoodPro as good as Thermomix
I decided to write this review, as I could only find one other when I wanted to purchase this item, and that review told me nothing, so I took a chance and am glad I did. This is a great machine, the only thing I can see that it doesn't do that Thermomix does, is weigh the ingredients as you add them, and that isn't a problem if you have kitchen scales, and I assume any regular cook has. A set of $30 scales saves you about $1100. I have only had my machine about four weeks, and so far, have made biscuits, bread, pizza bases, sauces, breadcrumbs, minced meat, chopped onions and garlic, whipped cream, fantastic pumpkin soup, and steamed rice. Yep I can hear you now, you don't need this to make all that, but consider this, you just chuck it all in and it does the rest, chops, it blends it stirs, it folds, and in a lot of cases cooks it, and then keeps it warm. You set the various speeds, the temperature and the time, and it does the rest, fantastic. Oh and the instruction manual, 144 pages, has 150 recipes in it, showing you how to make everything, with all settings. Never thought I would, but I use it everyday, and we eat better now than ever. It makes it fun to cook. I bought it at The Goodguys, who are the sole distributors right now, $475. It's also a piece of cake to clean.:)
Everything, and it's cheap for what it does
Haven't found anything yet, it's just great.
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