After many years of service, decided to replace “White basics” dinner service. Opted for the cashmere range as I was told it’s better quality and will last longer. After 2 months the glaze has worn of at least half of the plates and knife marks can be seen on most of the dinner plates. Wanted to return the whole lot, but the shop will only replace the damaged ones (as I bought them individually). Waste of money. Going back to trusty White Basics.
Purchased in December 2019.
Maxwell Williams Cashmere - Terrible !!!
I have gone through 2 lots, returned the first after the glaze on the dinner plates basically disappeared after 2 months... tried another lot wondering if it was a bad batch exactly the same after only a month. The shop assistants can't believe they say they've never had any returned, either they're not being truthful or people just don't bother to return an inferior product. Don't get me wrong, the staff were awesome and could definitely see the problem and had no issues refunding.
Purchased in January 2020 for $110.00.
crazing & cutlery marks on glaze
Suddenly I don't feel so alone. Bought Cashmere 12 place setting (not cheap) and glaze has vanished leaving horrid marks on the china. Particularly bad in cups and bowls. On top of that, I have only 4 cups and bowls left - wonder why? Took photos as sad reminder of money down the drain. Wrote to M&W, waiting for reply.
Shame Maxwell Williams
We bought two of the cashmere fine china dinner sets approximately 2 years ago. Looks like we have the same problem as others. Bad crazing on plates and bowls . The product is really bad and I'm not surprised they haven't had a product recall as I think it's warranted. Never again would I buy them and certainly steer others clear of their products.
I love this design of Cashmere Mansion
I really like the design of this dinner set. I don't know if it's just me but I find the plates with the flat bottom so easy to eat from and the little lip helps with run away peas etc. The bowl shape is also nice and fits more than it looks like it should so is great for curries etc.
I was washing a plate from their Kimono range which snapped in my hand and sliced down into my thumb joint which needed medical treatment. Proper sensation has still not returned after six months. I noticed some plates look like they've had cracks and have been repaired. Tonight i have discovered another bowl that is still together but has a huge crack. Very dangerous. If this was as an elderly person with thin skin i believe the injury would have been much worse.
Would not recommend as true fine china should stand up to the test of time
I purchased the cashmere 'Petal Pastiche' as it was such a pretty dinner set & is considered fine bone china. My previous dinner set was Mikassa which I had for 28 years used as my everyday & good dinner set. I only purchased another fine bone dinner set as after 28 years I wanted a change not due to marks, chips, fading as it was still in excellent condition. However the Cashmere dinner set has been terribly disappointing as many pieces no longer have a shine and black cutlery marks are now the new feature of this 12 piece place setting. I ca...n't comprehend how this can be considered fine bone China? We have had this dinner set less than 5 years & looking to discard & purchase another Mikassa setting as at least we can trust in the quality of this Japanese manufacturer - very disappointed by this product.
Disappointed yest again!
This is the second Maxwell Williams dinner service I have bought, and I decided to buy the more expensive Cashmere range, I had the basic range previously. After just a few months I have stains and streaks on most of my plates.
I will return these to Myer, but not sure what to buy that is better quality? Any suggestions??
- Verified purchase
Serious health concern
Just like all the other reviews below - glaze washing off my cashmere dinner set. It became chalky and porous. My main concern is that my family have been digesting the glaze ! Glaze can contain dangerous chemicals such as lead.
I had a sore throat and neck for a period of time. The doctor tested me for everything from thyroid to tonsillitis but couldn’t find the cause. I changed every brand of tea , toothpaste, sugar etc to try to find the cause. In the end I realised the glaze problem on the mugs could be a factor in my health issue. I stop...
13 March 2018
I bought two M&W Charming dinner sets as well as a few extra pieces...eight each of noodle bowls, sweet dishes and entree plates. I am a bit disappointed that the entree plates are noticeably a different colour.
I am also disappointed that I couldn't get extra entree and sweet plates to make 12 settings...I didn't think they'd be discontinued so quickly.
My product is standing the test of time...to date: two breaks, one chip, no scratches, no crazing...I got it November 2015.
Sadly had to return - glaze is the problem.
In late November 2017 we purchased (from Myer) two M&W "Cashmere" 18-piece dinner sets (dinner plates, side plates and soup/coupe bowls), plus an extra 12 entree plates, 12 cereal bowls, 8 cups and saucers and 6 conical coffee mugs (total >$600). This was to be our new everyday better-quality dishes. Previously we had used white Johnson's Bros. settings which have lasted us 20 years but we could no longer buy extra or replacement pieces so we decided to go the whole hog and buy the Cashmere dinnerware, the benefit being extra pieces can be purc...hased separate in case of breakages (or extras for parties etc). After just 6 weeks of gentle use, the glaze on every piece we used had deteriorated to a patchy, dull, "squeaky" and streaky finish. They were unbearable to touch; a sensation like scraping your nails down a blackboard from just handling the dishes. And the sound/feeling of using cutlery on it was also terrible. Given that 20 years of dishwasher-ing our Johnson Bros set had not degraded it's glazing one bit, we knew it was not anything we were doing incorrectly. I contacted M&W on their website, described the problem and was advised to return the dishes to Myer. I packaged everything up, returned it to Myer and immediately received a refund. I was told that M&W had had a 'bad batch' sometime in the last year, and other people had had the same issue. The sales lady however also mentioned she had been using a set of Cashmere dinnerware for 23 years with no problems at all. So I guess we were unlucky! My search for a good quality, properly glazed everyday white dinner service continues :-(. I thought I'd found a suitable alternative with the Alex Liddy dinnerware but have just read similar bad glazing reports!
Lovely and brand new
I too had a variety of Maxwell and Williams basics that were old and worn.
So I just purchased two "Maxwell & Williams Cashmere Classic 16 Piece Coupe Dinner Set" sets and 8 entree plates. One bowl broken on delivery, being replaced now. Other than that they look great. Based on other reviews here, I will watch their condition over a couple of weeks and I will take photos to track their condition. At the moment I am very happy, they look lovely.
Maxwell Williams basic white
Maxwell white classic dinner sets are pathetic, my children gave me 2 four piece setting for Mother's Day last year and now they have chips on nearly every second item as my children are adults there is no reason for the chips and I am very disappointed. My name is Jeannine mansell [private information removed] phone number 0407486973 .
I purchased 2 Cashmere dinner sets as I really liked the style, not on sale either, unfortunately most items have lost their sheen, they have a developed a bluish opal like mark and worst of all they stain, I always rinse before placing in dishwasher, only use liquid, but they still come out stained. The mugs have black marks from stirring with a spoon. I will NEVER purchase a Maxwell and Williams product again.
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Questions & Answers
Does anyone know if its only on the cashmere dinner sets that craze and the shine comes off? And will Myers or the company always refund your money even without a receipt?
Not sure but when i mentioned it to House who i got mine from they said to bring one in to show them . I got the impression that it wasn't going to make a difference so we didn't bother. We bought two sets that ended up being thrown out . I wouldn't buy anything from Maxwell Williams again .
I have just purchased a 12 setting Cashmere dinner set. After reading these reviews I'm really disappointed. I destroyed the receipts after purchasing as I never thought I would need them. I have had my last every day dinner set for 45 years (Royal Alma with big family using every day) and apart from a few breakages it never chipped or stained. It was never meant for dishwasher or microwave and has just recently started to craze. I'm now thinking I have done the wrong thing with my purchase of the Cashmere set.
Mine is from the coloured Enchante range. The yellow and blue pieces have lost their glaze, red and pink pieces still okay ( I purchased a mix of pieces for casual dining) I don’t have white so don’t know if it stands the test of time. I hope this is helpful Babs
Thank you Suzi K. How disappointing for you! I have never had that happen to any china I have owned! Looks as though I'm going to have to wait and see what happens to my white Cashmere set.
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