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Medescan Rainbow Mist
ColleenSydney, NSW
- 2 reviews
Highly recommended
This product worked fine. It helped my baby breathe on winter nights coz her nose is blocked all the time. I clean it regularly, And I didnt have any problems at all. It serves its purpose.
Purchased in April 2017 at Amcal for $69.00.
1 comment
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Janma
- 5 reviews
Poor.
Red light keep coming on. One night I was woken by the smell of burning; the company says it was dirt. Not sure why specks of dirt are not expected to be a factor in an environment that needs humidity - most of Australia is suffering from no rain which equals dead grass, or in my case dirt, lots of it constantly blowing through the house. And poor customer service, I had to take the unit to PO after printing off label, and after awhile I contacted Michael to see what was going on. Company policy (disgusting IMO) is no refund and I should go to...Read more
the purchase point (without the unit...?). Not happy, I will be making sure I don't buy from this company again. December 31st 2019 Update: Can't respond I acknowledge a response from Mediscan, however I cannot find where to respond to their response (getting old!). I DID clean the unit at each fill. MOST of Australia is in drought or burning at the moment and if the unit cannot take the dust this country suffers from then their unit does not belong in this country IMO. This was my main reason for buying the unit - the fact the whole area is so very dry and dusty (no grass, just dirt) and I wanted some humidity in the air. Not sure what a replacement unit is supposed to to besides suffer from the dust/dirt/dry!Purchased in November 2019.
1 comment
Chad D.Medescan
Hi Janma,
thank you for your review and we are sorry to hear you had a bad experience.... Read more
Our technician examined your humidifier and found the unit to have lacked the required regular cleaning as described in the instructions manual and as such was not functioning properly. Once cleaned, your unit functioned exactly as described. Please note cleaning is not covered under warranty and our service team has made a good will gesture of offering you a replacement unit. We hope you accept this offer as we are unable to offer cash refunds for purchases made through a third party. Please do not hesitate to contact our customer service team during regular business hours should you wish to accept our offer and we hope to gain your approval. Best regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
Jojan G.Perth, WA
- 2 reviews
Works like a gem!
Used it for Last few Days. No Issues. The Light change is an added bonus.
The Cool mist from it is extremely pleasant.
You can also adjust the rate of Mist produced as well.
Purchased in October 2019 for $79.00.
1 comment
Chad D.Medescan
Hi Jojan,
thank you for great revidew. We are very happy to hear you are enjoying the Medescan Rainbow Mist Humidifier.... Read more
If you have any questions, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330. Best Regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
massiSydney, NSW
- 11 reviews
Nice light but not humidifier!
I bought this humidifier about 3 weeks ago from chemist. It was working fine for couple of days but suddenly starts to show red light. I checked everything working fine for few minutes and then keep showing red light and stop working. My baby was so ill and I couldn’t use it! I contact with the chemist and they said bring it back to us and we can have a look! Still haven’t had time to do that, such a waste of time and money!
Purchased in August 2019.
1 comment
Chad D.Medescan
Hi Massi,
sorry to hear of your experience. The red light generally has a simple fix and if not, our team would replace your faulty part free of charge.... Read more
Please contact the Medescan customer service team during regular business hours on 1300 736 330 and I am certain our team can assist you. Best regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
pizzaloverGreater Melbourne (Metropolitan), VIC
- 21 reviews
- 8 likes
- Verified purchase
Works great but poor design
i find this unit works really well putting humidity in the air that is dried out from me having my heater on so much in the cold Melbourne winter. i suffer from sinus problems & this has definitely helped since the air coming out of it is purified by the filter too. The option of using the multi colored night light is also very cool.
But it does have some cons. One is the design in the way of filling the unit with water. It involves pulling off the top of the unit & tipping it upside down to remove the tank. But since it is a dome shape at th...Read more
e top which cannot be adjusted, it is not possible to set the tank down on a flat surface to then fill up with water. So i have to hold the tank with one hand/arm & then put the water in with the other, which is quite cumbersome to do since it starts to get heavier as you fill it too. The other thing lacking in this unit is an auto shut off function, so one has to be careful not to forget & leave it on all night only to find the water tank is empty but it is still turned on the next day. So for these 2 design flaws i must deduct one star for this review. Hopefully the company might address these issues in a redesign of this otherwise great product.Purchased in August 2019 at eBay for $59.95.
1 comment
Chad D.Medescan
Hi Pizzalover,
Thank you for your review.... Read more
Firstly we are very happy to hear that the Rainbow Mist has helped ease your sinus complaint and works very well for you. Regarding the auto-shutoff feature, I would like to assure you that the Rainbow Mist humidifier is equipped with this feature and once the water runs out, will automatically turn off the oscillator and Red LED indicator light on the front illuminates. Please note, the auto-shutoff does not turn off the light, only the humidifier function. If you wish to discuss any of these points further, please do not hesitate to contact our customer service team during regular business hours on 1300736330. Best Regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
excellent customer service
I have two rainbow cool mist humidifiers and they have been great. Unfortunately, one started to make a bit of a funny sound and when I contacted customer support, they were amazing and told me they would send out a replacement base right away! I rely on these humidifiers when my sons are sick so getting a quick replacement is amazing! Thanks Medescan!
Purchased for $49.00.
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Angela F.Sydney Surrounds, NSW
It leaks
I bought this a month ago. I researched before buying and it seemed to have good reviews, was I wrong. I didn’t like how you fill it up firstly but it seemed to work ok. So a few nights pass and I go to turn it up and water has leaked all over the dresser and gotten into the wood. I can’t believe it. So dangerous. I’m returning it today. I’m so disappointed
Purchased in July 2019 at Blooms pharmacy for $69.00.
1 comment
Chad D.Medescan
Hi Angela,
We are sorry to hear about your experience. ... Read more
From your description, it seems the Rainbow Mist had no leaking issues at the start. The leaks develop if the water tank breaks or if any oils other than the Medescan Special Blend were added to the water tank. Please contact our customer service team during regular business hours on 1300 736 330 and I am sure we will be able to find a suitable solution. Best Regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
Fantastic customer service
Thank you so much for my recent dealings with your company due to a faulty part. The customer service was fantastic & would recommend Medescan to anyone - happy customer again & again
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casfish02Wide Bay-Burnett, QLD
- 9 reviews
- 1 like
- Verified purchase
Excellent product providing instant relief.
My husband had very bad sinus infection and could not breath because of blockage and swelling of the head and had not slept in three days. I purchased the Medescan Rainbow Mist and when we set it up he was breathing easier within 1 hour of setting it up and running it. It was very easy to set up, is portable and has cool steam coming out so very safe for children and adults. The tank has ample room to store water and we run the unit continuously for 12 hours and it still had water left in the tank. It has an automatic cut off safety if the ...Read more
unit runs out of water. It has different light settings so you turn on the light and use it as a light source during the night and it lets you see how much water is left in the tank. It has multiple settings for the diffusion of cool steam out of the spout and flow can be adjusted. The only little concern with it was because it puts out cool air my husband was very cold that first night so we brought an electric blanket and that enabled him to have an uninterrupted good nights sleep and that is the reason I gave it four stars. I would thoroughly recommend this product as it is made with good quality materials, reasonably priced and easy to assemble and operate with safety features.Purchased in August 2019 at Discount Drug Store, 128 Bourbong Street, Bundaberg. for $69.99.
1 comment
Chad D.Medescan
Hi,
thank you for your review and we truly appreciate the feedback.... Read more
We are very glad to hear that the Rainbow Mist has helped hubby's sinus problem. I would like to make a suggestion regarding the cool air mist and hopefully give you 5 star satisfaction. You can get the benefit from the Rainbow Mist humidifier even if it is not directly next to the patient. Simply place somewhere in the room, away from the patient and simply turn on. This way, you achieve the benefit without the cooling effect. For any other queries, please don't hesitate to contact our customer service team during regular business hours on 1300 736 330. Best Regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
Sonia PinnerNorth-West & West coast, TAS
- Verified purchase
My daughter loves her night light and it also helps with her breathing during flu seasons
Had a replacement for the filter, i threw away the important part of the filter the screw in cap. I rang to see if i could order a new one, friendly staff was very helpful once again. To my amazement i was offered a new part free of charge. Thnx Medescan. One happy customer
Purchased in May 2016 at Wynyard chemist for $100.00.
1 comment
Chad D.Medescan
Thank you Sonia,
Glad to help.... Read more
Best Regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
What a fantastic product!
What a fantastic product! I’ve had my unit for over 2 years now and works a treat for both my kids. It also works across a large area, which is really useful.
I had a technical issue with the unit today and even though it is out of warranty, Michael helped me straight away. Thank you Michael!
1 comment
Chad D.Medescan
Hi Maria,
we hope you continue to enjoy for many years to come.
... Read more
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iFixIT MaryboroughWide Bay-Burnett, QLD
Perfect for my new business room - Ifixit maryborough
Awesome product medescan!
Dottera oils and this on the high setting makes my business room smell so amazing!
Have had clients already comment on how peaceful and relaxing it is when they enter
Purchased in July 2019.
1 comment
Chad D.Medescan
Thank you for the great review and photo.
We hope you keep enjoying for many years to come.... Read more
Quick note, please always put the Dottera oils in the dedicated aroma tray and not directly into the water tank. Thank you once again and enjoy. Regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
Best Humidifier for baby
The humidifier was bought for our new born baby six months ago. Overall great unit and safe for small children. However it takes some effort to keep it clean and maintained, as of maintenance of any sort of water holding tank. It's has been a real little workhorse and our unit's LED light broke and the customer service honored their 2-year replacement warranty and replaced the faulty unit very quickly.
Purchased in December 2018.
1 comment
Chad D.Medescan
Thank you Ari, we are very glad you continue to enjoy our Rainbow Mist Humidifier.
For cleaning, please add a teaspoonful of white vinegar into the water tank with some warm water and swirl around. P... Read more
lease rinse out the water tank thoroughly and allow to dry before storage. Please repeat cleaning daily or every second day if continuous use.Similar opinion? Write a review on ProductReview.com.au!
PhilSouth East Queensland, QLD
- 3 reviews
- 1 like
NOT JUST AN OUTSTANDING PRODUCT (RAINBOW MIST) but OUTSTANDING CUSTOMER SERVICE
I don't usually do reviews and when i do it's usually very negative, but in this case I just had to do a review because not only is the Mist a very effective, easy-to-use, easy to clean, reliable and worth the money, but what made me really to do this review, is when I had some trouble with the filter cap, I made contact with the company via their customer email, got Michael from the Customer Service Team, who fixed the problem for me and in addition sent me a new part (cap) free of charge given the Mist was out of warranty. I told Michael I w...Read more
as happy to pay, but he insisted that a happy customer in most instances is better than having too charge. Now that it what Customer Service is all about, many many companies out there can take a lesson from Michael and his team. Its this type of backup service experience I had makes me purchasing other products from this company. Thank you once again Michael.....regards Phil AbernethyPurchased in August 2017 for $95.00.
1 comment
Chad D.Medescan
WOW Phil,
we really thank you for recognising our team's efforts to provide not only good products but also great service. I will be sure to forward your comments to Michael.
... Read more
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Cannot clean properly
This works fine but its design means you can’t take it apart to clean inside the water tank where the mold or slime grows. Also too many small spaces in the design that can also not be reached to clean and quickly discolour. I’m now too worried about spreading mold to use it.
Purchased in November 2018.
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Jack C.Sydney, NSW
Doesn't work after 10 times of use
i've only used it for less than 10 times since i bought it about a year ago, now it isn't working anymore. it did work and it did help my daughter breath better at night when she was sick, but the durability of this product is very bad (i clean and dry it after use every single time). won't recommend!!!!
Purchased in February 2018.
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greenerpGreater Melbourne (Metropolitan), VIC
- 7 reviews
Lasted just enough time to run out of warranty
Ours stopped producing mist after 2 years. It was great while it lasted. We used almost daily for the first year then stopped using the most function for a while before it stopped producing mist. My daughter still uses as night light. I was so disappointed when it stopped working.
Purchased in June 2016 for $50.00.
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Karen4949Central, SA
- 2 reviews
- Verified purchase
Fantastic diffuser
This is an awesome diffuser, easy to clean and the oil that you use is beautiful. After 8 months I noticed a crack in the base, email the company and they responded straight way and hope to resolve this issue. It looks amazing on my bench and attracts attention from every one who visits
1 comment
Chad D.Medescan
Hi Karen,
We are very glad to know you are enjoying the Rainbow Mist humidifier.... Read more
I am sorry to hear of the broken base and I am sure our customer service team will be more than happy to help you during regular business hours on 1300 736 330. Best Regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
MaggieIluka
Great product, great service
My Medescan humidifier stopped producing a mist after 2 months. I contacted Medescan and they sent me a replacement base with no fuss. This new base works perfectly and I now sleep better again. This is a very good product which I have no hesitation in recommending. Particularly good is the lavender and eucalyptus oil blend which you put in the tank water.
1 comment
Chad D.Medescan
Thank you for the review Maggie,
We hope you continue to enjoy the Rainbow Mist Humidifier for many years to come. ... Read more
Best regards Medescan Online customer service team 1300 736 330Similar opinion? Write a review on ProductReview.com.au!
VarunPerth
- 3 reviews
- 1 like
- Verified purchase
Excellent product
I have been using this for few months and absolutely loving it. I used to have stuffy nose while sleeping but this medescan rainbow mist humidifier has helped me with my breathing. I now have wonderful sleep at night. Fantastic product, i will highly recommend this to everyone. Great value for money.
1 comment
Chad D.Medescan
We truly thank you for your great review and we hope you continue to enjoy the Medescan Rainbow Mist for many years to come.
If you ever need any assistance, please do not hesitate to contact our cus... Read more
tomer service during regular business hours on 1300 736 330.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Medescan
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Questions & Answers
Carneyasked
Should new filters come with a cap?
If not where can you purchase a water tank cap.
No answers
Pamela K.asked
The green light will not come on what am I doing wrong?
2 answers
Take it off and resit it, it probably isn't sitting straight...or take it back to where you got it from. This is what mine started doing before it (IMO) shorted out :/
Chad D.Medescan
Hi Pamela,
Please contact our customer service team during regular business hours on 1300 736 330.
Our team will guide you through some simple fixes.
Best regards
Medescan
Online customer service team
1300 736 330
Klariasked
What is the cost of running the rainbow mist humidifier on maximum, medium and low? I live in SA.
BTW mine only runs on maximum for 8 hours, not for 10 as stated on the box.
2 answers
Chad D.Medescan
Hi Klari,
The Rainbow Mist Humidifier uses approximately 18W of power on High setting, 14W on Medium and 12W on Low setting.
Besides the power usage we recommend changing the water filter every 500 hours of continuous use. The cost of the replacement filter is around $9.95
Regarding the running time, there are a few variables that can affect the running time. Most important of which is to make sure the water tank is filled up to the maximum possible level.
I hope this answers your query.
For any other questions, please do not hesitate to contact us during regular business hours on 1300 736 330.
Best regards
Medescan
Online customer service team
1300 736 330
I can't answer your question I didn't have it for long enough to get one power bill. Sorry.
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Chad D.Medescan
Thank you Colleen,
We are very glad to hear our Rainbow Mist humidifier has helped the little BUB.... Read more
Should you need any help have any queries, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330. Thank you Medescan Online customer service team 1300 736 330