Mercator Caprice

Shocking warranty, terrible customer service.Never buy Mercator products – I bought my Mercator fan from Bunnings. Right from day one it made a tinkering sound. Supposedly an Mercator electrician came out to fix, installed a new one and now it wobbles on all settings and is dangerously worse from setting 3 upwards. The guy said but how often do you use Level 5? Now I’m supposed to just use setting 1-3 only am I? And then… Read more

tried to tell me it was within tolerance! Useless installers, didn’t want to fix it, or never installed a ceiling fan before and didn’t know how to fix it. Told me to go back to Mercator! Their customer service, the tradespeople they outsource too don’t give a damn and their products are inferior. never will buy from them again. The tinkering sound my original problem is still there too.

Terrible product by a terrible company – Purchased this fan for our investment property & had it installed by an electrician. Tenants messaged us that night, blades flew out of the fan when it was turned on & damaged the wall - blades “clip” in, are not screwed in. Lodged a claim with Mercator & was completely brushed off the first 4 emails, with them telling me the blades should have… Read more

been screwed in - showing they either dont know their own products or they care that little about their customers they dont take the time to fact check before engaging. Refuse to take responsibility for it being faulty, instead trying to lay blame on the installer. Eventually offered a “free” fan as a gesture of good will. Refused because I want nothing to do with them or their products - I have zero faith in them & would have given 0 stars if I could have

Excellent fans and warranty service – We had 3 fans installed approx 3 years ago. Due to 2 fans changing speeds without touching remotes, Mercator replaced the fans. The warranty service is very prompt and efficient.

Great ceiling fan – Purchased the Mercator Caprice 1300 ceiling fan. Powerful fan & has a great feature called 'sea breeze' which makes the fan go fast then slow automatically. Fan has a centre light & takes 2 dimmable globes which is controlled by a remote. We had a minor issue with the lights as no instructions were included in the remote box but was quickly sorted… Read more ·  1

out after a phone call. There is a switch inside the remote which change the lights to dimmer. Fan is very quiet & warranty is 3 years.

Less problematic than other brands – We have installed more than 20 of the same fan with light light fittings, with or without remote. Only 1/20 is a lemon and is able to get a quick swap so we can finish off our job. Air flow is good and not noisy or wabbaly. Highly recommended as an electrician.

Exceptional Service & Support from Mercator – Recently I purchased 4 Mercator Caprice Ceiling Fans as they were recommended by my electrician. Mercator have clearly listened to feedback and modified there design over time to make installation for electricians easier. Before I forget, the fan performance is great and they are run smoothly & quietly and have a 6 year warranty (split between… Read more

in home & return to retailer). The wall plates (light switch & fan speed controller) which come with the fan are configured vertically. My existing switches were landscape. As we were worried about damaging the wall plates when we removed the switches/controllers to mount them suitably, I emailed Mercator asking for 4 spare wall plates. Mercator immediately rang me and sent out 4 new complete wall plates (including switches & speed controllers) configured vertically. Sensational service, which I greatly appreciated; thank you Mercator; From my experience definitely a quality caring supplier of great well designed products,