Microsoft Surface Laptop 2
Verified4 reviews
Glitch, not working probably, manufacture faulty product, no refund/new exchange policy – I bought Surface pro 5 in 2018 to prepare my daughter for her year 7 and I was expected the price I paid for a laptop for a basic user, not gamer etc should be able to last at least 3 years. The device keep glitching, slow and uneasy to connect to WIFI/Hot spot. Internet load very slow, unusual speed for i5. I went back to the store but they refused the exchange nor refund, offer repair by Microsoft company as their policy will. I disagree as I do not pay $1700 for a repair/faulty item! If the damage was cause by me, I am happy to take the offer but its NOT! After went back couple times, one of the manager agree to exchange but have to be surface. So I have to choose them again, will I get the same model? No. So I suck in to the upgrade model, Surface laptop 2, pay extra couple hundreds for the changed. Guess what happen? It worst! Letter k and the mouse are, left and right click are not working after 2 weeks that we had it. Again... I went back to the store, again they are not doing anything except sending for a repair. And they said it will take at least 3-4 weeks! That is ridiculous! I try so many times dealing with this products, and I then decided to go to the company, unbelievable, it took me months to negotiate but end up, I still force to return the device and accept to have a refurbish unit for an exchanged. You would think now it should be good right? No. Guess what happen? The replacement unit is not working probably! I took down all videos, how it glitched and jam, restart itself all the time, how frustrating right? Again, I have spent months again to talk to them, back and forward email, imagine that! And what happen now? I return the broken device and request a refund and, they took the device, offer me to upgrade to surface laptop 3. I refuse because they have break my trust on any of them with the price we pay for! I strongly request for the refund. Then they promised but now they say they couldn't approve this! I am exhausted, why should we dealing with this crap this days and no solution can be solve! I wish this can put on the media, apparently my daughter friend had the same problems and they force to pay extra $500 for the repair! Unbelievable!
Purchased in at The Good Guy for $1,650.
Beautiful computer – I really do love this computer... Mainly for its looks and its feel. I have forked out $500 on this thing to pay for warranties, insurance and security so I hope its worth it. One thing I have noticed though, and I'm not the only one that has had this problem, is that the WiFi does not connect automatically even if you toggle that feature on. You have to manually go into the settings and connect it yourself. Maybe I just had a bad version of the computer, I can't be sure... But this is my problem and I've seen it once before when I was researching about this computer...
Obviously we all use the Internet alot so this not being automatic is extremely annoying... You can think that each time you turn on your computer you have to manually reconnect it to WiFi, this adds up to alot. That's why I rated it only 4 stars... But in addition to that I've already had minor problems with the computer such as it freezing on me and it just working slowly, in which both times I've had to force restart it...
It's a love hate relationship.
Purchased in at JB Hi-Fi Retail Stores for $1,198.
Could not live without my Surface 2 – I am a writer and I also use my laptop for music production in association with an Akai MPC Live. The Surface is fast and very responsive. I have been the target of hacking and the Surface has coped with the attempted intrusion. It is unbelievably light and very very thin. One criticism is that I have to use a bluetooth mouse. For some reason using the touchpad only leaves the Surface open to localised minor hacking - that of course is my opinion. However I had to have 3 Surface exchanged until I tried the mouse to fix the problem. I informed Microsoft security but they want so much information/proof I took it no further. I have had no other problems. Highly recommended.
Purchased in at Harvey Norman for $2,000.
Great battery life and performance – Purchased this after having a bad experience with Lenovo yoga 530. The battery life is the best and the laptop is of extremely high quality. Only annoying thing is the texture of the keyboard area as it is velvety and gets dirty quite quickly. Reasonable price if you get the education discount.
Purchased in at JB Hi-Fi for $1,350.
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