Microsoft Surface Laptop 7 15" Snapdragon X Elite

Be careful as the processor architecture is a potential problem. From Microsoft to me: - "The reason iCloud’s Outlook add-in works on your desktop but not on the Surface Laptop 7 comes down to the processor architecture. Your desktop uses an Intel/AMD x64 processor, which supports the COM add-in that iCloud relies on for syncing contacts and calendars with Classic Outlook. The Surface Laptop 7, however, is built on ARM64 (Copilot+ PC), a newer architecture designed for efficiency and AI features. Apple’s iCloud add-in was created for x86/x64 systems and isn’t compiled for ARM64, and the new Outlook app doesn’t support COM add-ins at all. Because of this, iCloud hides the Contacts/Calendar option on the Surface Laptop 7 to prevent errors. It’s not a Windows version issue—both devices run 25H2—it’s about the processor type and compatibility."

It took 11 days and about 30 hours of my time, and threating them with Australian Consumer law, to get this out of Microsoft.

I am now going to try to return it to Harvey Norman as it is not fit for purpose.

How many other applications won't run on this machine?

Update 1

Harvey Norman Cannington WA have told me that they will not exchange it as, at purchase, I specifically asked for this machine and that I should have done better research prior to making the purchase.

I have also recieved an email from Microsoft denying the claim I made against sighting Australian Consumer Law.

I have subsequently initiated a case with the WA Consumer Protection (Department of Local Government, Industry Regulation and Safety) and asked my bank's Disputes Team to investigate.