Review your last buy on ProductReview.com.au
Microsoft Surface Pro 9

Microsoft Surface Pro 9

 Verified
Microsoft Surface Pro 9
1.5

2 reviews

Positive vs Negative
0%100%
Value for Money
1.5
Build Quality
1.5
Portability
5.0
Battery Life
4.0
Camera Quality
4.0
Display Quality
4.0
Battery Life
4.0
Display Quality
4.0
2 reviews
Home User
Home UserNorthern Territory
 
Portability
Battery Life
Camera Quality
Display Quality
Hardware

Hi everyone, I’d like to share my experience with the Surface Pro 9 and see if anyone else has experienced something similar. I’ve now tested Three separate Surface Pro 9 units (original + replacement from Microsoft support) and TWO power adapter (Original). Whenever the unit is connected to mains power, I consistently feel a noticeable tingling… Read more

/ vibration-like sensation when touching the metal chassis. This happens even when the device is powered OFF, as long as it’s plugged in.

I understand Microsoft’s official explanation regarding “touch current” and that it’s considered within safety standards. However, my experience feels stronger than what’s typically described as a “very slight” sensation. It’s consistent, repeatable, and noticeable enough to affect my confidence when using the device—especially during long sessions, online classes, or legal proceedings.

Important notes: - This happened on THREE different units - Same behavior with different power adapter, wall sockets and environments - No such sensation on my phone, tablet, or other computers - The sensation disappears immediately when unplugged - I’m using the original Microsoft power adapter

I’m not claiming this is unsafe or defective by definition—I’m sharing my real-world experience as a user. For me personally, this made the device unsuitable for daily use, and I’m now considering a refund instead of another replacement.

I’d genuinely like to hear: - Has anyone else experienced a similar touch current / tingling sensation on Surface devices? - Did grounding, different adapters, or other changes help? - Is this more common with certain regions or power setups?

Thanks in advance for any shared experiences or insights.

Sue
SueNSW2 posts
 

OMG, where do I start? I have a faulty (under warranty) Surface keyboard, which was sent back for assessment more than 6 weeks ago, and since then, I have heard NOTHING. Repeated requests to MS 'service' results in no response, apart from an automated 'someone will call you' (and of course no-one does!). The phone number lon the FB results in a… Read more

fault message’ No routes found’ and there is apparently no way to talk to a human! How on earth am I meant to find out what is happening with my warranty repair! It's been more than 6 weeks!!!

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.