Miele G 2534 SCU

Miele is too expensive Service, you could have bought a new dishwasher – My Miele Dishwashing machine came up with an Error (Fault) F78, as per the book it is Drain Pump or Filter , I had a look at most of the review here and Expected Board fault or Circulation pump. I called Miele Service, after 10 days the service subcontractor from Miele had a look and found the same Issue which was Circulation pump as expected with… Read more

most of this Washing machine G2534. He also had a job after our service to replace the Circulation pump (for a machine under warranty). The interesting thing is the machine doe not give the correct Fault code . the fault code for Circulation Pump Issue should be F14. for half an hour he charged me $170.00 just to tell us the issue (already known) and left. (it is not recommended to call for Miele service).

Feeling Disappointed – I bought this dishwasher to replace another brand that was 15 years old when we renovated our kitchen. The dishwasher is approx., 8.5 years old and has worked quite well ,without any problems, until recently when it displayed the F78 error code. I contacted Miele service department and after 13 mins on hold I explained that I was calling due to… Read more

the F78 error code being displayed by the dishwasher.

I was told that a service technician would have to take a look at it and this would cost $179 for 30 mins and $34 for every 15mins thereafter. I then mentioned I had been on the internet and this appeared to be a common problem with the circulation pump when the F78 code was being displayed. The response was that they were unaware of the problem, and yet this site has quite a few F78 error code problems reported.

The cost of the pump and technician visits I would estimate to be in the vicinity of $1000 or possibly more, therefore I would have to consider buying another brand of dishwasher of better value.

We originally purchased the Miele because it was recommended to us as a top brand and because we wanted quality we were prepared to pay for a premium product.

Doing the maths it now appears this was not value for money.

Well it's been 1 week for miele to reply before we advertised it on product review .There hasn't been a response, ,

so as we have already been looking at new dishwashers there is a Bosch that receives 5 stars and an Asko that is slightly dearer. Good Bye Miele.

Great (well, when it works..........) – Great when it works. Quality of plastics mediocre. For example, small parts of the cutlery tray tend to break off and are sucked into internal pipework, necessitating service calls. And here-in lies the big problem. After sales service is poor. Allow at least 30 minutes to book a service call, (the briefest period I have had on hold was 26… Read more

minutes), and be aware that you are unlikely to see a technician within a week or so. Call out cost $169 for 30 minutes, then $6.20 per 3 minutes ($124 / hour !).

Miele dishwasher G2534SCU Disappointing: F78 Problem – As a faithful Miele customer with Washing machine and dryer, I bought a new Miele G2534SCU Dishwasher on to replace a FisherPaykel Dishwasher that had lasted 13 years without fault. Recently a F78 error code is showing. It appears from this forum that Miele Australia are fully aware of this F78 error code. Contacted Miele service and asked… Read more

for explanation of the error code and the related fault. Other than an apology, I was told that this fault could only be fixed by a technical service call. No explanation. I was believing that an error codes job was to be able to tell you what the fault was.

I then asked for a accurate costing due to the fact that they have obviously dealt with this problem on many occasion, surely they would know what has to be done and how much? I was told call out fee $160, plus parts, plus service charge at 3 min increments. Cost is unknown.

For a company that prides itself on being a premium Brand, Miele should be able to do better than this.

I'm now left with the decision, Replacement vs likely cost of repair..... considering replace D/W with a new one but not Miele.

24/6/16

UPDATE: Miele technician attended and after speaking with office Miele acknowledge the fault was a result of a software problem and fixed the Dishwasher under warranty. Replaced the pump and power board including software. basically a new dishwasher without the replacing the shell.

Super-reliable, 8.5 year old and still going strong – Unlike other reviewers, we haven't had the F78 error message come up to date. Ours is over 8 years old, used daily if not more and never misses a beat. Such a strong workhorse. We also have a washing machine and and happy to pay extra for reliability, quality work and longevity. Very happy with this super quiet model. We originally had a much noisier other cheaper brand that we weren't too happy with.

Stopped working – I've had my dishwasher for a few years now, I used it for a while (it was fantastic) and then it went into storage for a few years as I didn't need it. When I moved houses I put it back in my kitchen and all of a sudden it stops working. Called Miele and they've told me I have to have a serviceman come out and they have no idea on how much it… Read more ·  1

will cost to fix - just starting at $164 for 30 mins then extra for more time and parts.

To be honest I'm a little upset at this. I've bought Miele products in the past because they are long lasting and have never let me down. For a machine that's worth over $2k to break down in less than 4 years isn't acceptable!!!

I can see a few people have had similar issues to mine, lets hope the issues get fixed asap!!!!!

POS – Owned a oz made Westinghouse disgwasher for 10 years before the latch went, we have owned the miele for 3 years and now have the F78 fault. Over priced Piece of s__t. We expected a reliable dishwasher due to the brand reputation, unfortunately we have been proven wrong to pay the extra and buy miele.

Reliability problems fixed by Miele at no cost – We’ve had our Miele G2534SCU built in dishwasher for just over 5 years and it gave good results until about 4 months ago. The machine kept stopping intermittently at the beginning, in the middle and near the end of the wash with an error message F78. Miele service suggested turning the machine off and back on at the power point and maybe it… Read more

would reset. This worked occasionally and proved a real hassle. I was advised by someone who knows Miele products that it’s a known error and Miele should arrange to have it fixed.

After contacting Miele again and speaking with a few people they agreed to send a technician and also cover the call out cost (we live rural and the call out cost would have been hundreds of dollars!).

Apparently, the Miele F78 error message is a communication error between the pump and the main control circuit board. Sometimes the error is in either or both. Miele have known of the problem for some time and replaced the parts on our 5 year old machine at no cost.

Credit to Miele for backing their product but I think this information should be volunteered rather than to and fro with phone calls and the uncertainty of knowing if it’s worth the cost of repairs.

We are again very happy with our dishwasher, it performs well and is very quiet. We’re looking forward to many years of now faultless operation.

Fault 78: after 4 years. German engineering? – Bought this top of the line Miele $2400 at the time because I was fed up with the other 2 brands I previously owned. This brand also turned out to be disappointing after only 4 years. 20 years German engineering guaranteed?! I was hoping to get at least 10 years. When booking the service, my extended warranty was not on their computer system. I… Read more

rang another department to get my claim no then rang back the service dept only to get an appointment in 7 days. With a big family I rely heavily on my dishwasher. So I'm very frustrated! I was considering changing my oven to Miele but now I have to find other options.

what's it gona do this time !! – we bought our miele dishwasher about 4 yrs ago and it worked for the first 2 yrs with intermittent fault numbers popping up (never the numbers in the back of the manual), credit to miele they were helpful but really annoying to come back to it to find it hasn't washed and some "f" number displayed. one of the faults turned out to be the drain hose… Read more

was to high , by 2 CM (i measured it) REALLLLY !!!! if its been engineered to such fine tolerances do i really want it. anyway, about 2 weeks after the warranty ran out it made a gurgling noise followed by a burning plastic smell, and there it has sat since. Now i do the dishes again by hand and i'm thinking what i can use the scrap metal in it for. it cost $2199 from harvey norman in o'connor perth and it was a complete waste of money, i would of been better off buying a cheap one that only lasts a few years, same outcome.