Miele 405L Upright K 12820 SD Series Questions & Answers
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Same old issue. Handle broke and the door seals expired. I thought I was buying a quality product. I will steer clear of Miele in future as the replacement costs of the handle and seals are almost as much as a quality unit from one of the other brands.
Good morning, Thank you for taking the time to reach out to Miele and providing feedback. We are very sorry to hear of your disappointment with your appliance and experience. We would like the opportunity to try and resolve this with you. If possible, can you email your full name, the state you reside in and your best contact number to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. Please reference your full Product Review username. Kind regards, Daniel
Hi. I had the same issue with the handles, told Miele & they sent me 2 new ones that are evidently stronger at no charge. Our fridge freezer combo was 6 years old as well. I think they realise the handles are a problem &, in our case, were happy to send replacements for free. They only take about 2 minutes to fit as well. Greg Ford. Gold Coast.
We had the same problem with our handles as well. Flimsy plastic. Like you, we thought we were purchasing a quality appliance. We are on our second set of handles. And now the fridge seal is falling apart.
I was re-directed by the Miele representative due to me being in England. I have 'reached out' to the team in England and so far no reply. Sadly, I don't think they are taking their brand, products or customer service seriously.
Ok - now been contacted by Miele. Let's see if they fix this obviously faulty by design product.
Hello, I am having a lot of trouble setting my freezer temperature and the manual doesn't specify. The freezer is making a very loud humming noise for the past two days after a clean and not sure how to set it back to normal freezer temperature.
My fridge/freezer makes this deep humming noise that vibrates all through the entire double-brick house 24/7. It's made it from day 1, but I couldn't always tell where it was coming from, but now I know for sure. I am NOT impressed! Miele are hedging around trying to make out it's 'normal' - whatever that means?????
Thanks for your question, Miele is sorry to hear that you’re having issues. We would like to help, if you email your full name, the state you reside in, your best contact number and your question to info@miele.com.au, a member of our team will be in contact as soon as possible. Alternatively, please feel free to reach out to a member of our Customer Care Team on 1300 464 353. Our Customer Care Centre is open Monday – Friday, 8:00am - 7:00pm and Saturday 9:00am - 5:00pm (AEDT). Regards, Miele Australia Pty Ltd.
Hi guys. Why is my fridge door not self-closing? I bought it only in Feb 2020.I keep finding our door left ajar by a couple of centimetres or less and back part of our fridge end up frosting. And there is nothing obstructing inside. And door is not filled with heavy items.
Why does the water, when drained from inside the fridge through the very small hole into the reservoir at the back, have trouble evaporating? It created a terrible smell that goes through our whole house, we liken it to a rotting corpse. We do regularly use a straw to clear the drain hole otherwise water gathers at the bottom of the fridge. We have to drag the fridge out every few weeks to soak the stagnant water up. Please advise on how this can be fixed.
No response from Miele? We have the same issue!
We have this issue as well
I am having trouble with water not draining away through the little drain yet I can't seem to reach anything that may be blocking it...any ideas? Have tried to use a straw.
I am now very keen to get this fridge OUT of my house! Is this REALLY the best that the 'German Technology' we pay TOP PRICE FOR can do? I should have bought a Chinese unit after all!
We have put the fridge freezer in the garage as an extra and now have a Mitsubishi. The problem we were having with the Miele eventually sorted itself out and I’m sure the units will outlast anything we have bought so far.
Thanks for your question, Miele is sorry to hear that you’re having issues. We would like to help, if you email your full name, the state you reside in, your best contact number and your question to info@miele.com.au, a member of our team will be in contact as soon as possible. Alternatively, please feel free to reach out to a member of our Customer Care Team on 1300 464 353. Our Customer Care Centre is open Monday – Friday, 8:00am - 7:00pm and Saturday 9:00am - 5:00pm (AEDT). Regards, Miele Australia Pty Ltd.
Has anyone dropped a shelf? Beware shatters like a crystal glass shards everywhere and NOT SAFETY GLASS found out the hard way 6 cuts on feet from flying shards.
I had one explode on me when I was washing it.very scary I had no cuts but was very challenging.
My refrigerator is 5y old. I had this kind of noises since the beginning but recently they became much more loud.
One noise is kind of LOUD BANG - as if somebody hit the refrigerator body with a hammer. Initially it was not as loud. When I made inquiry with the Miele service they said that it is nothing wrong. Maybe it is not but because it has became rather too loud I am concerned.
The other noise that is more noticeable than earlier is the noise as if it was a fluid bubbling into a container.
Anybody has any comment on these noises? Should I contact Miele specialists?
Joe
Hi Joe Bubbling is normal, usually the coolant shuffling about. Our has always made some dripping noises et cetera, as the back wall defrosts and water runs down the hole and out to the container on the compressor to evaporate. Usually louder banging sounds are metal pipes expanding and/or contracting slightly. However a really loud bang could indicate an issue. As it would be even past its extended warranty if bought, as long as it's still working, I wouldn't worry.
Cheers
Fridge door pops open about 20 seconds after you close it. What do I have to do to fix it?
Hi Jeana,
Can you explain a bit more? It should only open by pulling the handle, or is you handle sticking then "popping" which pops the fridge door open?
Cheers
Josh
There was a broken plastic clip in bottom door hinge jamming the door. From memory part 14 in diagram of door.
Can I stop my door from opening 180 degrees? Thanks!
Not sure of the technical issue on this, but I should think that if you adjusted your legs underneath just slightly higher on the hinge side, then the door wouldn't swing open so far. You will still need it to open the 180 degrees to take the drawers in and out if needed. Best to give Miele a ring to confirm if you have any issues.
The fridge internal light isn't working. The light bulb is fine since if I turn it off and on again the light will be lit for a while before turning off again. Then when I open the fridge it remains dark. What could be the problem?
Hi, I have not had this problem. I suggest that you ring the Miele service centre. All major appliance manufacturers will try to trouble shoot problems on the phone/online to save them sending out a repair person at their expense if the appliance is still under warranty. I have had my fridge for nearly 12 months now and the internal light has not been an issue for me. Sorry I can't be more help.
This is a Miele warranty issue, you more than likely may not have the LED lights, and at time the bulbs of non-LED lights can unscrew and this may happen. Call Miele first. If under warranty you are fine, if not see if it's LED or regular incandescent. LED will be a bluish whiter light, incandescent will be a yellower light. If it's no longer warrantied, you'll want to get a manual and read on how to change the bulb, should fix your issues either way.
Cheers
I tried changing the lightbulb but it didn't work.
Any other ideas?
So it's a regular incandescent bulb not LED? Contact Miele
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