Miele T 8827 WP

OK until it isn't – I loved my dryer T8827 from Miele but after 10 years service I turned it on and there was no response it did not trip my RCD switch it just did not light up. Contacted Miele store where I bought it and they said "maybe the fuses are blown". So engaged an electrician He couldn't find the fuses. Contacted Miele they didn't know where fuses were. Sent a diagram with some parts and numbers I asked where fuses were they said they don't supply information on what the numbers relate to. So finally after LOTS of customer service emails had the advice that this model does not have fuses. SO as to what has happened no one knows. I have this $2200 odd dryer that was working perfectly and suddenly not What do I do Miele do not want to know about it Following on from my washer which died after 8 years Miele advertising that they last at least 20 is just hurtful. I at present never want to buy Miele again BUT I loved my dryer however cannot afford to loose $2k again if I purchase and it dies The customer service is horrendously bad. I live in remote rural town and cannot get a Miele service man Outcome 1. bill from electrical who could not find fuses as my purchase store told me 2. finally after 3 days told no fuses. 3. dryer sitting there not working 4?? what do I do now just ditch it Really cheesed off!!

Simply doesn't dry clothes! – This was just about the most expensive dryer on the market when we bought it, but sadly it just doesn't work very well. We bought it to replace an excellent conventional Miele dryer that we had used for many (many!) years until it finally broke down - that good experience lead us to buy another Miele, this time the 8827WP intended to "save energy".

Unfortunately the new dryer simply doesn't dry anything! We only use it occasionally, mostly we dry on a line in the garden, but when we do use it it takes all day. For example, today we washed a load of towels, well within the 8kg rating of the machine and spun to the limits of the matching Miele washing machine. Before putting them in the dryer I cleaned all the filters and lint traps and emptied the water tank. I selected the relevant program ("cotton") and set the machine to "extra dry". It started up, and the "Perfect Dry" system calculated that it need 2 hours and 6 minutes to dry the towels. That's a long time! But...... when the machine completed the cycle and I opened the front, I found a pile of hot and damp (steam was coming off them as I pulled them out) towels. The water tank has water in it, so the machine is doing "something", but there is no way that these towels are even close to being dry. I started the same program again on these supposedly "dry" towels, and the "perfect dry" system calculated they now required 2 hours and 9 minutes to dry........

This machine has never worked satisfactorily, no matter what we have done with it. It looks great, is very solidly built and is easy to use, but it simply doesn't dry laundry! We've had it for several years, and I'm now posting this review because today we have finally decided to take it to the tip and replace it with something that actually works! I'm guessing it won't be a Miele!