Terrible waste of money
I purchased a thermal quilt and used it for 1 hour. Due to the weight of the product it was absolutely useless!! I broke my leg almost 10 years ago; the weight of the quilt caused immense pain and discomfort. I called the company and spoke to a gentleman called Oliver. He was very dismissive and unsympathetic, when I asked of the possibility of exchanging for a lighter weight quilt. His solution was to go back to the retailer as they had sold me an unsuitable product. Maybe there should be a health warning on the box... not suitable for peop...le who have sustained an injury or suffer from pain!! Absolutely awful customer service from MiniJumbuk. I have never been as disappointed with a purchase; or by the response of the company’s customer service consultant.
Purchased in May 2019.
Excellent for winter! Very comfortable
I bought this at Myer before the winter. Very pleased with it. Warm and comfortable. Just need to hang out for about two days before use so that the smell of a new product disappear. Not inexpensive, but very worthwhile.
Purchased in March 2019.
Glad I took a punt
After reading all the negative reviews suggesting odour issues, I nearly avoided purchasing this quilt. Luckily a friendly staff member let us smell the product before buying. We did not smell any adverse smells. Likewise, we did not notice any unpleasant smells when we slept with it for the first night. It was extremely effective and keeping us toasty warm. To quote Mr Molly Meldrum, "do yourself a favour and check it out".
- Luxus Double
- Verified purchase
Love my jumbuck
Hi, I have had my king size jumbuk for 20+ years. I love it. Still looks new. Purchased quilts for the kids yesterday. They are airing but to be honest there was hardly any smell. Not sure about these other reviews. Don’t put them in a waterproof quilt protector. Daughter’s 7 year old jumbuk has gone mouldy in it. Trying to work out how to get it out as quilt too much of an investment to just throw away, although the cat loves it. Thank you. Love supporting a great SA company. Pillows are awesome too.
Product should be reviewed. Smell is much worse than years ago.
I have owned a mini jumbuk quilt for well over 10 years. The first one did smell when I bought it but it quickly subsided with a bit of airing. I had read lots of reviews before but thought the smell wouldn’t be any worse to last time. I have read that the quilts are treated to protect against dust mites etc.
I’ve had the warm quilt for 6 days, aired it out for 2 and the smell is so intense I feel it’s making me physically unwell. Every time I arrive home from work I can smell the quilt as soon as I walk in the apartment.
You shouldn’t have t...
I've purchased the double for my daughter last year and had no problems so I was confident to buy myself one today... BUT oh my lord it stinks like I'm in a sheep shed. Very disappointed!
The weight of the quilt, and functionality of it as a quilt, seems like it would be fine. The issue is the smell - it's rather potent, a very chemical type of smell. It's not too strong out of the box, which is deceiving, but once the quilt is out and unfolded, just wow, it really hits you. I've aired it, but when you lie under it, it's almost like you can taste it. Absolutely horrific. Mini Jumbuk, you guys need to fix this asap. What the hell causes this in your manufacturing process/production chain?
Warmest of warm; saved loads on our heating bill
We bought a Queen size quilt for winter, we have never slept better, with just this quilt (the extra warm model) we can have a flannel sheet and sleep through minus temperatures without a worry. We just bought another one for our son. A great Australian made product too, a rarity these days. Not sure what people are saying about a smell, maybe a bad batch? We have two and no issue. I guess you don't get a smell when the competitors are making their quilts from plastic!!!
No odour, but a bit warm
I have purchased two MiniJumbuks in the last two years. Neither had any kind of odour problem.
However, I'm a VERY warm sleeper and I'm not sure they work for me. I first bought the 'Cool' one (equivalent to two layers of wool). I could only use it on the coldest of Melbourne nights (below 8 degrees) as it was too hot. So I recently purchased the 'Ultralight', which is meant to be the equivalent of one layer of wool/cotton blend. Unfortunately, it is still too hot. It's about 12 degrees at night here now, and I still find it too stuffy. It doe...
Smell is awful
After paying a pretty penny for this Australian king wool Donah l am so disappointed. It smells so bad that my sanctuary has now become infiltrated by this horrible smell. I have aired it for weeks but nothing has helped. Smells like wet dog..
My initial quilt stunk. The Customer Support Team were very helpful and apologetic of the smell of my first quilt. They have replaced it and guess what? This one does NOT stink. So I'm happy with that. Perhaps just a bad batch which I received. Quickly picked up and quickly replaced by MiniJumbuk. If you are purchasing the product in store make sure you open it up and smell it. If you are buying directly from the company just tell them to open it up and smell it and make sure it does not have a foul smell. Looking forward to getting cosey with the quilt!
Should've read the reviews
It stinks!!! Are these people normal selling smelly quilts like this? Would they allow their kids to sleep in a quilt that smells like homeless people? Calling customer service as soon as Monday comes!
Excellent product. Definitely improved sleeps.
Initially a bit hesitate about the smell due to many reviews. Happily report it is non noticeable at all. Both my wife and I love it. Should've got it 10 years ago!
I bought the mini jumbuk for my four year old daughter and was so happy to get it at Myer on sale. I was especially pleased to be buying Austrlalian made and from an Australian company.
When I brought it home and took it out I was suprised it had a bad smell - it was a cross between a chemical and a smelly wet sheep. I aired it for two days but the smell didnt go. I then rang the company who were pretty nonchalant and their only suggestion was to air it out or to wash it. I had it in my spare room for a week and the smell was still there. I wa...
Very very happy
Purchased a new quilt for Canberra winters. I'm really happy with my quilt, light in weight but very warm. Have had no problems with any bad odours. Love it
I bought a king size jumbuck quilt and it sits in the cupboard. If I use it, even in winter, I get so hot and sweaty and get nightmares. I spent a premium on this quilt as I wanted something 100% for the very reason that I didn't want to get too hot. I already have a wool quilt on our bed and it can be used all year round, but it getting old so I bought the jumbuck as a replacement. I still have my old quilt on the bed and trying to find another brand of wool quilts that actually acts like a wool quilt, not a polyester one... just saying.
I purchased this quilt for my daughter last year from Adairs and it smells terribly even after all this time. I'm glad I have read these reviews & found that this is not normal or acceptable for a product particularly of this expense. Every time I walk in her room that yucky smell just hits me.
I’ve owned 3 pure wool Mini Jumbuck quilts for many years and while they are very well made, warm and comfortable, the cleaning – manufacturers recommend only dry cleaning – costs about $50 each which over the years has really mounted up.
As they are so old, I thought I’d try washing one on a COLD cycle at the launderette. Bingo – perfect result for $6.
I’m not recommending doing this with a brand new quilt, as I may just have struck lucky. My quilt was so old it really didn’t matter, however, I will certainly do it again.
Best Purchase I ever made
Purchased the Luxus queen size doona in early 2007 as a birthday present for myself. After about 4 months washed it by hand in the bath tub put it over the clothes line to dry and came up as good as new and i got to cuddle up to a brand new doona all over again. I have continued the same pattern for the last 9 and half years. After the first 2 years i purchased the matching under blanket and then the wool/cotton covered latex pillows. Now I wash them all at least twice a year and have fresh clean new pillows, doona and under blanket with only t...he cost of water and detergent. To me it makes sence to get a high quality product once that you can easily look after at home and will last. The only thing that has failed is the writting has come off the care instructions, but after almost 10 years and 25-30 washes no big surprise.
long lasting quality product and wonderful customer service
I purchased two single quilts 6 years ago (2010) & they are still in use today. Initially they both had an odour, one quilt much worse than the other. I aired both quilts outside for about 4 hours. One quilt was fine and went straight on the bed, the second quilt retained an odor after 3 days of airing. I rang the company and had no problems with having the quilt replaced with a new one, which was delivered by a company rep to my door within a week. This quilt also had an odor which went after airing. Both the quilts have been in use for 6 year...s, & are still in good condition. I regularly air the quilts in fine weather (for hygiene) and have them cleaned once or twice a year. I would purchase this product and deal with this company again, the customer service was excellent and the quality & durability of the quilts has proven to be worth the cost. I have no affiliation with any companies handling or selling this product, or know any person involved. This product was worth the extra cost and the customer service was wonderful.
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Questions & Answers
Hi Does a a 'king single' quilt size exist?
Unfortunately we do not make king single quilts, we only make this size in mattress toppers. We would suggest fitting a king single bed with a double size quilt.
The MiniJumbuk Customer Support Team.
I want to buy a MiniJumbuk but after reading the reviews not sure. Obviously there is a problem with the smell and this is not just a batch issue as the problem has been reported since 2013 until present. For what I can see the response from the company is to contact customer support but no info as what the real issue is... I will be buying online so no chance to 'smell before you buy'
Any info would be highly appreciated?
There's no doubt there has been a problem with the issue of the smell of the quilts at various times. I had purchased two Supa King quilts which I believe were from different batches and both had the problem of the offensive smell that would not dissipate no matter how long they were aired for. In the end I contacted the Minijumbuk Customer Service team direct who were very happy for me to return them to Harris Scarfe (where I purchased them from) for either replacement or refund. I chose to have them replaced because Minijumbuk were absolutely confident that the replacements would not have this problem. I have purchased Minijumbuk quilts over the years and never had this problem before so was happy to give it a try. Both quilts were replaced, both were absolutely perfect and I'm really happy with the result.
With regard to smelling them first, in my experience it wasn't until I had fully unpacked the quilts that the smell became apparent after about 10 minutes so smelling them first in the box in the shop wouldn't have made the extent of the problem obvious. If you are buying them online and are concerned about this potential problem I would get in touch with the Minijumbuk Customer Service team first to see what options would be available to you if there is a problem. I just phoned and spoke to a couple members of their team as we were sorting out the problem I was having and found they were very helpful and friendly and happy to sort the problem out to my satisfaction. Best customer service I have had in a while.
I can confirm the company stand by their products but are in denial about the problem. Although I was able to return my quilt to Harris Scarfe I was too wary to take another as having smelt the smell and not being given an explanation as to the cause was not interested. The staff at Harris Scarfe encouraged me to smell a fresh quilt in the box but like I said once you have smelt the smell it is hard to disassociate from it. The staff at Harris Scarfe tried to assure me the smell is regular sheep smell [Lanolin] but as a lanolin user I can attest it is not at all the same smell I have questioned. The smell is very much a reminder of a product called Phenyle which is an olden day but still available product for cleaning/disinfecting and I believe after doing some research as to the chemicals used to treat the wool that it is likely a very similar product.
I just bought the Minijumbuk Luxus, I just need clarification with usage. The sales rep told me that this blanket will keep me cool in the summer (This is the first time I've had to buy a quilt) could someone please confirm this?
In winter i know this will get me warm but I sweat and overheat in summer
In summer we have the cool cotton side facing up, and in winter the cosy wool side faces up ...
Still very happy with this underlay year round. Thank you :)
Please confirm your product, is it a Luxus Quilt or Underlay? Where was the product purchased?
Our Luxus quilt is part of our winter range and is roughly a 2 1/2 - 3 blanket warmth.
Our Luxus underlay is one of our reversible products and can be reversed to the cotton side for the warm summer month.
The MiniJumbuk Customer Support Team.
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