Mobility

Unreliable Service and Poor Customer Support – I’ve had an extremely disappointing experience with Mobility. While the service promises convenience by delivering Coles ready-to-eat meals, their customer support and issue resolution processes are severely lacking. Recently, I ordered a "Coles Kitchen Butter Chicken," but a completely different item was delivered. Coles confirmed their mistake and assured me of a refund, but Mobility has been unresponsive and failed to address the payment discrepancy. Worse, a $20 credit from a prior issue—confirmed by Coles—was never applied to my account.

Mobility seems to place the burden of resolving payment issues on their clients, offering no meaningful assistance or accountability. I’ve reached out multiple times via email in Sept & Oct 2024, but they’ve ignored all communication. This is unacceptable for a company handling payments involving My Aged Care funding.

I cannot recommend Mobility to anyone seeking reliable service or proper customer support. They need to significantly improve their processes and responsiveness.