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MyBudget
4.5 from 1,239 reviews

51 questions from our users

isabel carr

isabel carrasked

If you cancel your mybudget services, do you have to pay the establishment fee upfront of are you given time to pay it off?

3 answers
Emma
Emma

From what I was told at our meeting is if you decided to leave then you have to pay it off but they do a payment plan :)

isabel carr
isabel carr

Was this recently? I'm just not finding it helpful and was thinking about leaving soon, but was wondering if the 1400 establishment fee has to be paid upfront of over time. I wonder what the payment plan would be like then of that's the case. Thanks for your answer

MyBudget
MyBudgetMyBudget

Hi Isabel,

To discuss closing your account, I recommend calling our team on 1300 300 922. They will be happy to chat about how you may pay your establishment fee.

Kind regards, Peter - MyBudget

Bell

Bellasked

Hi
Are there any payment runs over the weekend? I made a withdraw about midnight and it’s 7pm now and I’m haven’t received any funds to my commonwealth account
Cheers

4 answers
Tim O.
Tim O.

Sadly no. The next run will be 8am Monday I think.

Bell
Bell

Thanks Tim

MyBudget
MyBudgetMyBudget

Hi Bell,

our standard payment run times in Australian Eastern Time (AET) are:

8:15am
10:45am
12:15am
2:45am
4:15am
5:15am
Monday Friday, so you will just need to factor in the local time difference.

Please let me know if you have any other questions.

Kind regards, Peter - MyBudget

Lindsay

Lindsayasked

If I have 2 lots of superannuation and am over 60 can I use one to pay out my credit cards.

1 answer
anthony steward
anthony steward

hi lindsay!!

happy 2020!!

best you contact MyBudget (1300 300 922) as they'll DEFINITELY be able to give you the proper advice on your financial conundrum.

regards,
anthony...

Susan Lambrou

Susan Lambrouasked

Do you do bank transfers on a Saturday

2 answers
MyBudget
MyBudgetMyBudget

Hi Susan,

Thanks for your question. We have six payment runs that occur from Monday - Friday: 7:45AM, 10:15AM, 11:45AM, 2:15PM, 3:45PM, 4:45PM. Hope that helps! Have a great day.

Kind regards, Peter - MyBudget

Ronda H.
Ronda H.

What timezone are these?

Dee T.

Dee T.asked

Reading some of these reviews and after my own experience with you I am gob smacked at some of what you do. Its deplorable, do you not feel any shame? I mean seriously? You have singled handedly ruined some ppl's lives here and you dont even give a damn. I dont for one minute believe all these glowing reports. What kinda company are you? Oh yeah, a crappy one that only cares about money. Shame on you MB shame shame shame.

1 answer
Mr Muggles
Mr Muggles

Yeah - all the positive reviews are fake - they should be reported. I remember when I was a customer the effort they would go to to try and get me to write a review with fed lines.

Mike

Mikeasked

Budgeting Services

Why are none of your positive reviews from Verified Customers?? Why do they all read like the first twenty seconds of a radio advertisement?

3 answers
Dee T.
Dee T.

lol even in their tv ads they have to say REAL MB customers cuz when they first started out they would use actors in different roles in different ads. Not only that but seems to me their service has not improved at all in 10 yrs so they gotta make themselves look good somehow cuz most ppl that have been with them regret it.

Mike
Mike

They really are terrible aren't they? STAY AWAY PEOPLE,

Dee T.
Dee T.

they are absolute shockers to say the least

Kroony6

Kroony6asked

What times is the bank transfer

1 answer
MyBudget
MyBudgetMyBudget

Hi Kroony6,

Great question!

We have six payment runs that occur throughout the day from Monday to Friday which I have listed these below for you. Please note that these are local South Australian times and may vary dependant on time zone.

- 7:45 am
- 10:15 am
- 11:45 am
- 2:15 pm
- 3:45 pm
- 4:45 pm

Once a payment is processed it may usually take up to one day to be received into your account.

I hope you have a great day!

Kind Regards, Peter - MyBudget

Financially free

Financially freeasked

Debt Consolidation

If I require an amount of $50 - $60K to cover my current finances would My Budget be able to help to find a company to finance the loan

3 answers
arnaud p.
arnaud p.

You would habe to ask them on that sorry

Bethrow
Bethrow

My answer would be no. I asked them if they could recommend the best companies to save money when it comes to insurance, electricity, gas and so on...and they don’t do that. They only work with you to come up with a budget based on your take home pay so you are able to eliminate debt and pay bills on time.

MyBudget
MyBudgetMyBudget

Hi Financially free,

Thanks for your question. MyBudget may be able to assist you with a lending solution if required as we do have a lending team on board with us. This is something that we assess during our free no-obligation consultations with a personal budgeting specialist. If you are interested in speaking to us further about this and whether it may be an option for you, please give us a call on 1300 300 922 and select option 2.

I hope that helps - We look forward to speaking with you! Kind regards, Lauren - MyBudget

Financially free

Financially freeasked

What are the cost up front and does the price differ if I live in Bunbury Western Australia

4 answers
arnaud p.
arnaud p.

Well the cost depend on the service your after and i dont think it matters where in Australia you live

Bethrow
Bethrow

Fees are figured into your budget after they look at your income and expense. Fees are figured into budget once it is created. Once budget is created you will be able to look and see everything they are doing, what they are paying, what bills are on hold etc. Also, it does not matter where you are located in Australia as long as you are in Australia.

Juzzy
Juzzy

What percentage of the budget goes to them

Michelle

Michelleasked

Hi how much is the establishment fee/s. Thank you.

3 answers
Samuel H.
Samuel H.

About 1400 and its split over afew payments but the first meeting with them they will tell you this i hope this helps

MyBudget
MyBudgetMyBudget

Hi Michelle,

Thanks for your question. Our budget plans are tailored to your individual situation, meaning that no two clients' fees are the same. As Samuel has mentioned above, any upfront/establishment fees charged to set up your budget are worked in to your budget plan solution and spread out over an affordable period of time to ensure that you are not financially impacted.

We also offer a free, no-obligation consultation where we create a budget plan that is yours to take home and keep, whether you decide to join or not! If you're interested in finding out more, I would suggest giving our team a call on 1300 300 922 (Option 2), and we can discuss this with you further. We look forward to speaking with you soon!

Thanks, Lauren - MyBudget

Tami K.
Tami K.

It’s not the fee that causes the tightness on the first few weeks. It’s getting through the first few billing cycles that have less time to save before the due date than what they would normally have.

Alicia

Aliciaasked

Hi, I’m just wanting to know if there is a cooling off period after signing up? Thanks.

4 answers
Shianne C.
Shianne C.

yes there is 2 days

MyBudget
MyBudgetMyBudget

Hi Alicia,

Thanks for your question. Shianne is correct, we have a 48 hour cooling off period after your initial appointment. If you have any other questions, or would like to discuss booking in some time to come and see our team, let me know.

All the best, Lauren - MyBudget

Kaz P.
Kaz P.

Hi, are the 48 hours business days?

Shannon K.

Shannon K.asked

I want to know If I can leave my budget anytime? Are there fees involved in leaving?

2 answers
Simone M.
Simone M.

We just read the contract as we are having some issues. And it says you have to give them 28 days notice and have to pay the establishment fee upfront.

MyBudget
Lauren G.MyBudget

Hi Shannon K,

You can certainly leave at anytime, and there are no fees involved with this. Our notice period is 28 days and if there is an amount outstanding on the Establishment Fee this will remain due. If you wish to discuss this further please give us a call.

Kind regards, Lauren - MyBudget

Jaelyn

Jaelynasked

How is my budget allowed to set up a bank account for you?

2 answers
MyBudget
Lauren G.MyBudget

Hi Jaelyn,

Thanks for your question. MyBudget has a business relationship with Westpac. Westpac supports our BSB, but MyBudget is in control of assigning account numbers to our clients. Our BSB is 035-807. You can view this information here. https://searchmybank.com/Australia/ViewBsb/035-807

Kind regards, Lauren - MyBudget

Tami K.
Tami K.

So what? They need to make money to be able to help people. It’s better to come out of interest rather than having larger fees

Tracey Walker

Tracey Walkerasked

What does it cost?

Cheers
Trace tleawalker@hotmail.com

3 answers
claudine
claudine

they are charging us 50 bux a week and over 1k in establishment fees, its n ow in AFCAs hands, seriously go through as many reviews as possible i wish i did, i would never have signed up, its nothing you cant do your self, read the barefoot investor, my friend hadvsied me prior but i simply didnt have time,, yes full of regrets

MyBudget
MyBudgetMyBudget

Hi Tracey,

Thank you for your question. As all of our budget plans are tailored to our clients' individual situations, no two fees are the same amount. The fees are worked out based on the solution provided to you, and are worked in to your budget plan to ensure that they are affordable.

We also have a free, no-obligation appointment available if you would just like to discuss your situation, see what options are available and decide from there. If you're interested in speaking about this further, please let me know or give us a call on 1300 300 922 (Option 2).

Kind regards, Lauren - MyBudget

Tami K.
Tami K.

My budget is a good fit for some people. Just not all and you mike clearly weren’t the right fit. If you can look after your own money by reading barefoot investor then you don’t need my budget. Stop bad mouthing them when they just weren’t what YOU needed. I’m happy to pay the fees knowing that I don’t have to stress about my bills and I don’t have time to look after my own budget. See, it works for me. Just wasn’t for you

Gus L

Gus Lasked

Can mybudget work with a non fixed income as I work for myself?

1 answer
MyBudget
Lauren G.MyBudget

Hi Gus L,

Thanks for your question! MyBudget helps a variety of clients with different incomes and situations however we know it can be tricky with an income that isn't fixed. My suggestion is to contact with us on 1300 300 922 (option 2) and speak with one of our money coaches who can assess your income situation and let you know exactly how we might be able to help before coming in for an appointment. If you'd like us to get in touch with you, please send us a PM.

Kind regards, Bek - MyBudget

Philip J

Philip Jasked

Hi my name is phil johnson and i have lost my job due to illness,I am getting the dole and get $532.00 per fortnight
I have big problems with finances as i owe at least $13000 dollars in debt i don't know what to do, can you help?

3 answers
MyBudget
Lauren G.MyBudget

Hi Phil, thanks for reaching out. I'm really sorry to hear about your current situation. We help people in all different situations and we'd be happy to see if there's something we can do to support you. Please give us a call on 1300 300 922 and select option 2 to speak with one of our team members.

We look forward to speaking with you soon. Kind regards, Bek - MyBudget

Dee T.
Dee T.

Going with MB will leave you with no money whatsoever for things you need during the week, the fees are huge plus you pay an admin fee but they do not do what they say, I know, been there done that got out as soon as I could. Would NEVER recommend MB to anyone. There are much better and less expensive options out there.

Angela B.
Angela B.

Hey Dee, what was the cancellation process like for you? We are with mybudget but it just isnt working for us anymore but I worry about how messy the cancellation will be with getting all my finances sorted back into my accounts etc. Do they just leave you stranded?

craig a

craig aasked

hi i am up to date with all my bills but only just get by is this the right thing for me? craig

6 answers
MyBudget
Lauren G.MyBudget

Hi Craig,

Thanks for your question. We help many different clients in all kinds of situations. The great thing about MyBudget is that our service is not only for people struggling with debt, but also for people who want to break the cycle of living week-to-week or pay-to-pay and start saving to get ahead of your financial goals.

If you're interested in finding out more about how we can help you, please give us a call on 1300 300 922 or private message me with your contact details. Speak soon!

Kind regards, Bek - MyBudget

Karen
Karen

Hi Craig I would highly recommend My Budget they truly help in any situation. They are simply amazing for budgeting

Jackie
Jackie

If you are just getting by then please consider that MB costs a lot! Not only is there the establishment fee, but they take their weekly fee before anything else is paid. They also make promises to do things that they just don't do so you end up spending a lot of time negotiating with people that MB don't pay when due that they leave you to manage. Think long and very hard!

Michel Adkin

Michel Adkinasked

How much do you charge?

2 answers
MyBudget
Lauren G.MyBudget

Hi Michel Adkin,

Thanks for your question. Our budget plans are tailored to your individual situation, meaning that no two clients' fees are the same. We also offer a free, no-obligation consultation where we create a budget plan that is yours to take home and keep, whether you decide to join or not!

The budget is laid out before you in this consultation and you can decide if it is a good fit for you. If you're interested in finding out more, I would suggest giving our team a call on 1300 300 922 (Option 2), and we can discuss this with you further. We look forward to speaking with you soon!

Thanks, Bek - MyBudget

Hasan
Hasan

75 per week

Laurie Z

Laurie Zasked

If i was to join mybudget do i have any free cash spending available? And if no, can negotiate at short notice for funds?
I have a dog the regularly needs vet care and dog day care that i pay cash for, plus dog training.

Also i regularly need to attend doctors appts that can cost up to $300 a visit. I am on minimum wage.

I also purchase miscellaneous things my grandpa requests as he deposits money into my bank account to accommodate... can that be negotiated not to be touched?
And lastly... do i have to sign up for a minimum period?

2 answers
MyBudget
Lauren G.MyBudget

Hi Laurie Z,

Thanks for your question! The best thing about our service is that it's flexible - We understand that things come up, and it's our mission to make sure that your budget can adapt to your changing needs. Expenses such as pets and doctors appointments are factored in to your budget plan to ensure that you're covered for when the time comes. We then make sure that there is a buffer for any miscellaneous costs that come up.

Please give us a call on 1300 300 922 and select option 2 to speak with one of our friendly team members about how we may be able to assist you. We can answer any further questions you may have and hopefully book you in for a free, no obligation consultation with one of our personal budgeting specialists.

We look forward to speaking with you soon! Kind regards, Bek - MyBudget

Jayden B.
Jayden B.

Hey mike, idk, i been with my budget 2 years the first 6 months were tryna get everything on time and right dates, i had to increase my income, got that done, my surplus today is $15000 i had expenses that weighed out my $700 income but now i'm earning $1000 and expenses down to $450 and i'm looking to leave my budget so i can get a home loan.. the budget is only as good as the effort your gonna put into it. If your lazy and don't verify your bills and payments, you're only screwing yourself...

Vanessa

Vanessaasked

How do i delete messages from my inbox?

1 answer
MyBudget
Lauren G.MyBudget

Hi Vanessa,

Thank you for contacting us in regards to your account. Are you referring to a message in your inbox on the MyBudget app/website? Whilst we don't have a 'delete message' feature, you can select to 'archive' the message which will move this in to an archived folder. If you require any further assistance, please email me at rebeccap@mybudget.com.au

Have a great day! Bek - MyBudget

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