MyBudget Questions & Answers

Hi Ricky,

Thank you for reaching out.

Was there something specific you had a question or concern about regarding the after-hours weekend transfers?

Kind regards, Maddy and the MyBudget Team

Hi Brendan, You are able to request an after hours transfer from your Available Balance into your personal account between 08:00 and 12:00pm (Adelaide time) on the weekends. For more information, please give our Client Services team a call on 1300 300 922.

Thanks, Dominique and the MyBudget Team

Hi Brendan, You are able to request an after hours transfer from your Available Balance into your personal account between 08:00 and 12:00pm (Adelaide time) on the weekends. For more information, please give our Client Services team a call on 1300 300 922.

Thanks, Dominique and the MyBudget Team

Hi Emma.kelly, Thank you for your feedback. I am really sorry if our ads caused any disruption to yourself. Our ads and the audio used are compliant with any television and radio guidelines and are checked before going to air.

I will be sure to pass this on for you for the team's consideration for future advertisements.

Thanks, The MyBudget Team

Hello Sina, please call 1300 300 922, or submit a web message through the client portal or app and we can look into this further. Kind regards, Angela

Yes. However, they make sure it will fit into your budget. I paid mine over a period of 6-8 weeks. Speak to a rep and they'll be able to give you more information

Thank you Nate for your response. Hi Kerry, As there are different things that we do here at MyBudget, the fees vary depending on your situation and requirements. We offer a free consultation where we go through your finances with you and work out a budget that’s right for you.

From there we can work out what your fee will be. To make sure we always improve your financial situation, our fees are worked into your budget so you don’t have to worry about paying anything upfront.

Let me know if you have any other questions, or you can call 1300 300 922 to speak with one of our money experts or enquire online: external link  Thanks Angela

You’ll need to give them a call or message them through the app

Hi Christelle, I am sorry to hear that you are wanting to cancel your account! The best way to do this is to call our team on 1300 300 922. You will then be put in touch with someone who will talk you through the process and answer any questions you may have.

Thanks, Peter

Whant to cancel can't phone that nr

Goodmorning, thankyou for your question which type of dog would you like?

Hi Chloe,

I think you may have the wrong page! However, if there is any way that MyBudget can help, please let us know.

Thanks, Peter

Thankyou very much, so are dogs not for sale on this website? Because I have searched up dogs and this website came up. Thankyou anyway I will get my daughter to help me out

Whoops I just realized I responded to myself hahahahah, sorry for any confusion

That is okay, Chloe! We do not sell dogs. Thanks, Peter

I imagine if you are still in your cooling off period there would be no fees. That is how cooling off periods are supposed to work.

Thank you so much xx

Hi Anps, If you are wanting to cancel, please call our team on 1300 300 922 and we will be able to step you through the process. Reach out if you have any other questions! Thanks, Peter - MyBudget

Hi David, As there are different things that we do here at MyBudget, the fees vary depending on your situation and requirements. We offer a free consultation where we go through your finances with you and work out a budget that’s right for you.

From there we can work out what your fee will be. To make sure we always improve your financial situation, our fees are worked into your budget so you don’t have to worry about paying anything upfront.

Let me know if you have any other questions, or you can call 1300 300 922 to speak with one of our money experts or enquire online: external link .

Thanks, Peter

Hi KLW23, Thank you for your question. Our team would love to take you through this. Please call us on 1300 300 922 and one of our friendly team members will be able to assist. Alternatively, please feel most welcome to send us a message via the client portal or mobile app.

Please let me know if I can help with anything else for now.

Thanks, Peter - MyBudget

Hi there, The best way to discuss cancelling your account would be to call on 1300 300 922. Please let me know if you have any other questions for now! Thanks, Peter.

Hi Peter, I apologise for our delayed reply. We have one income import each weekday meaning that if money will usually come in the day after it is transferred to you. Please let me know if you have any other questions for now.

Thanks, Peter - MyBudget.

Hi Claire, We understand that having weekend transfers available would likely make quite a significant impact to yourself and many others who use our service. This is definitely something that we would like to offer. However, at this time do not have an estimated time when this may be available.

Please let me know if I can help with anything else for now.

Thanks, Peter.

That's OK. Just glad that it is in the pipeline. In the meantime, I have set reminders for myself to transfer before the last one on Friday. I have been with My Budget for so long now, you'd think I would have learned! Hahahaha

No worries, Claire.

That is a great solution! Some clients open an emergency bank account that we automatically transfer a small amount to every week/fortnight. This can be used if you are without funds on the weekend.

Thanks, Peter.

2 years later and still no weekend transfers!

Hey Katie, If my budget hasn't made the payments, then it's because they haven't been told to. Basically they just hold the clients money and distribute it as directed. There could potentially have been a misunderstanding on your family members part (like maybe he thought he had set up the payment and didn't realise he hadn't?) But it would show on his statements etc. No my budget wouldn't contact you to let you know (it's still the clients money they just look after it). Hope that helps.

Hi Mabi, I apologise for our delayed response. Do you still need help with this? I would love to arrange for one of our team members to get in touch to help you with this. If you would like to chat, please private message us your full name and contact details and we will look into this within 24 hours for you.

Kind regards, Peter - Mybudget.

I was told that once the establishment fee was paid you could pull out at no cost. They would be stupid to charge anyone at the moment considering the mess that is going on.

I thought the same too, given the circumstances! Thanks for your response :)

Hi Shauna, We will be implementing fee relief for the outage period and will have more information about the mechanics of that in the coming days. We will continue to update this page with the latest news: external link .

Kind regards, Peter - MyBudget.

Toby, I feel your pain this was me yesterday. I tried to call 86 times with an engaged signal until It finally rang at 6 last night but I was on hold for an hour and 6min. Once I got through I told them I wanted my entire pay transferred and I would no longer stay with them. Not to have access to your own money is an awful feeling. I woke up this morning to the money being in my bank and reassurance that I could afford things. My suggestion, just keep trying to call, you may eventually get through. Good luck

iam also trying to get through so that they can manually put money in to my back i have been trying to call for 3 days now cant get through, does anyone have an email address or something please

Hi Toby, I hope you are okay. We would really like to thank you for your patience and support through this situation and are truly sorry for how may have affected you. Now that our automatic systems are back up and running, all scheduled upcoming payments will be made automatically, as per normal. Any payments due during the outage last week have been manually reconciled against any manual transfers requested, and only those unpaid payments will now also be paid.

Please let me know if you have any other questions for now.

Kind regards, Peter - MyBudget.

Hi Jen, I have worked for banks previously for many years. When I joined I knew that Westpac was the bank holding our funds so that made me feel very good about it. There is no chance that they have lost our money unless there was a significant problem with the bank itself which there isn't. I feel like potentially a problem has happened with their system where it has crashed and they have to rebuild it which takes time. That is my genuine feeling. The reason I put my review up now was because I felt like there would likely be several bad reviews because of this and I wanted people to also see good reviews if they are considering joining when all is back online. When I called to access my money today they were super helpful and very apologetic about everything. If it's not fixed by Friday I will have my next pay sent to my account so I can pay any of my bills that are due but I won't be leaving the service because I find it so great.

Thank you for your response. I’ve always found them awesome... But can’t get through on the phone to access anything. Appreciate the reassurance and let’s hope it’s back up very soon

Hi Jen (and Serene), We really appreciate your support through this. We have answered some commonly asked questions which you may like to read through here: external link . We have been working really hard to get everything back to normal and have been making significant progress.

Kind regards, Peter - MyBudget.