Avoid this card - Horrible exchange fees then 4% conversion fees anyway!
Exactly the experience of Bee below.
On ill advice of this bank, I loaded a NAB Travel card with USD at a terrible exchange rate, then I was charged 4% conversion fees on transactions because - although I made purchases in USD, these were made online in AUS.
As for customer service - forget it! Just another off shore call centre
Please DO NOT GET THIS CARD
Went to Canada Hotel would not accept this card as it had no name printed on the card, so we were forced to use our credit card.
The worst thing, decided to cancel this card and transfer the funds to my bank account it took 2 months, when they state 3-5 days. I am still waiting, because there is a dispute now about the currency rates. The NAB has washed there hands, as they do with everything.
They do not cover you if you lose the card and your funds are stolen. REMBER THIS. They don’t tell you that.
UPDATE - Further Benefits of NAB Traveller Card
After first using our Traveller Cards in Italy, and after getting them stolen, and promptly receiving replacement cards to continue our holiday after one phone call (see separate review), we have continued to use our cards for overseas holidays without any problems.
In particular, we booked online from Australia, obtaining advanced purchase berths for the overnight ferry from Oslo to Copenhagen in July 2019, and paid in Euro using the Traveller Card. This was cheaper than using an Australian credit card and paying the foreign transaction and c...
No fees, big deal, no service.
No trouble using some for transactions while on holidays some months ago. It was a test run before the now cancelled trip to Europe. Since returning I cannot access a statement, the registration page has had the same issues with not accepting passwords, the staff in the branch cant assist, online there is no joy, and when you call the number the online chat directs you to the options dont function.
Left me broke and stranded in Europe.
Card was fine in a couple of countries around Europe, only uses 10 currencies though so it doesn’t have a lot of potential to begin with. And then it left me stranded in Slovenia WITHOUT ANY money whatsoever, because suddenly the load from my NAB account to my NAB traveller card said it would take up to 3-5 days!!! I had used it for over a month with instant transfers - this is ridiculous!! My only saving grace was that I was travelling with my sister who lent me food money until money from my mother came through. Don’t bother calling the help ...line, after putting me through to 3 other departments they said there was nothing they could do to get my money back, so I’m still waiting - WHAT A JOKE! Don’t bother, if you’re based in the UK just get a Monzo card instead.
The card could not be used.
I could not use this travel card at all when I travelled in Europe in December, 2019 (I visited three countries, and there I tried to withdraw cash 6-7 times as well as trying to pay using the card), which forced me to use my credit card despite I had already transferred 500-600 Euro in this travel card account. It was not ideal, particularly when I needed to have some cash, because ATM charged me a lot for the fee. When I rang the NAB traveller card service desk back at home, I was told the card had not been activated. The letter attached to ...the cards sent to me clearly stated 'Your cards are active and ready to use immediately' and said nothing about activating the cards. (I read the letter thoroughly multiple times! ) The person on the phone apologized and activated the card on the spot, but I am very unhappy about this whole ordeal because of the inconvenience and extra expenses I had to face. I do not recommend anyone to use this card.
Zero problems Only got charge fees in 1 country qatar, No fees other than stated currency changeover. So easy to use, if you read the t&c make it work for you reading some of the reviews people have failed to understand the t&cs
Originally obtained the card for use in Bali, and it worked ok - a few mysterious declines. On my new trip to India multiple unresolvable problems - luckily I started using it to purchase hotel and ferry from Australia, they had blocked the transactions because they thought it was dodgy - every single purchase was dodgy to them, I had to ring up every time, explain, and then wait for a call back and then they would lift the block for 24hours. So I knew this card will have problems in India and took cash and tried to use alternative cards to pre...pay for most activities. ATM withdrawals are possible but exchange rates and fees are a legal scam. Do not rely on this card, could have saved hundreds of dollars if I used cash. Worked out to around 20% fees per transaction.
Traveled to London. Card was accepted everywhere with no prob. The exchange rate to get "leftover" money back form the account after finishing my trip was absolutely disgusting! The worst you can possibly find around Australia. NAB simply ripping you off on completely legal grounds. Would never use them again and definitely not recommend this card to anyone. Just use your credit card - it will be cheaper.
DO NOT GET A NAB TRAVELLER CARD
My card was scammed in Seville at a ATM. I put my card in to withdraw money and cancelled the transaction as i didn't want to pay 8 EURO to withdraw money. On checking my bank statement it showed i withdrew $397AUS and it came out of US dollars that i also had added to my NAB card. How can a ATM in Europe show I took out AUS dollars and then withdrew money out of US dollars not EURO. I went through filling in the form and like so many other complaints the NAB said they checked with the bank and they gave me 10, 20 and 50 euro notes totally in $200 euro. Total lies as every other ATM across Europe dispensed $50 euro notes. i would have been better off taking cash. my friend had a ANZ travel card with no problems at all.
Do not get this card. It's a rip off with enormous, hidden fees
I was charged at least 4% on every foreign ATM withdrawal...in addition to a terrible exchange rate.
Also, you cannot check your account online. I received a paper statement 3 months after my trip ended. It was only at that point I realised how much I had been ripped off by fees.
I cut the card up and will never use NAB for anything ever again.
An awesome card
Travelled to Italy, Greece, Qatar and Croatia, what a perfect card, it would be the only card I would use. I read the T&Cs I understood them and the only charges was $2.46ish for cash withdrawal in Qatar (which I expected). People make the card work for you.
Useless card and took my money
This card is for my emergency expenses only once I finished my cash. I am in osaka right now and I used this card for the first time yesterday. I went to shop and used the card and they said that it was declined. I log in to my bank but it was debited. I ended up paying my last cash. I am so frustrated the nab took $450 to my account. I hope they will resolve this. I emailed them but no response yet. So useless
What a useless card
Just home from the trip. My NAB online banking cannot provide a statement. The online chat cannot help unless you wish to use an app. I wish to print out on a computer which the system cannot do. They give you a number to call to order a statement. This person transfers around the globe a few times then you are told the queue is very long & hold for 20 mins. The you give up and acquire a different card foe next time.
Not exactly as the nab web site says
Web site says , go to nab branch and pick up a traveller card. No nab account needed. So i went to a branch and asked for a card.
A nab account is required or no traveller card.
They would not give me the card unless i loaded it immediately in the bank.
So i left with no travellers card.
Nothing is as on the nab web site
I have used my NAB travel card on three trips to Europe. Twice ATMs apparently dispensed cash and money was withdrawn from my account. We disputed these and recouped the money in one instance with proof from a receipt. The second time no receipt was issued from the stand alone ATM machine. NAB contacted the ATM company who said the money was dispensed, however no funds were actually released. NAB took the other banks word over mine.
I’m glad it was only 100 Euro I lost. It could have been much worse. Don’t trust this card!
Blocked my card, left me stranded
Was travelling to Phuket, told the bank my travel dates, arrived in Phuket was getting a tattoo, needed to pay , went to ATM machine, card was immediately blocked. Had no other cash, the trouble this caused me is a story in itself.
The money was transferred out of my bank account immediately.
The money in my chosen currency was available four business days later.
I could go a street money changer in the country of the chosen currency and get at least 10% better rate.
When I returned to Australia, I went into a NAB branch to express my opinion of the travel card and why I would never use it again. The response was "Don't blame you, we don't like it either,
Questions & Answers
Has anyone had their card stolen while in Europe
Yes. I have had both cards stolen in Rome Italy in 2015. With one phone call to their toll free number, stolen NAB Traveller Cards were replaced and sent direct by courier within 24 hours. They were waiting for us on arrival at our next hotel in Italy with cash loaded ready to go! See our separate review for details.
Has anyone had the worst experience of having a Nab Traveller Card stolen while in Europe and also the thief withdrawing all funds from the card from an ATM without the PIN number being with the card? Need help because Nab claims that no money can be withdrawn unless a pin number is used.
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