Netgear AC1200 A6210

Avoid at all costs! – I am a computer buff & love technology, so I consequently NEVER give up when issues are experienced. This device however was the first that I conceded defeat with. It regularly dropped the router connection EVERY day many times over. Transferring files to a NAS impossible. I Googled this extensively & I wasn't surprised to find a massive number of users with this exact same issue, most like me they too had tried EVERY suggestion as I did & they too had given up. As I said I have high technical understanding & persevered with this rather expensive device for over eighteen months finding no solution. I finally used a much cheaper thumb drive D-Link DWA-171 Wireless AC adapter & "problem solved". I have never had a dropout since. In hindsight I should have tried this way sooner but believed that because of the distance from the router I needed the Netgear, A6210, when in reality I didn't. Netgear should listen to their customers & fix the problem or remove it from sales. Many irate users said this over & over but like me were & still are ignored!

OK product. Atrocious support and service – So I bought this product quite a few months back, and it worked alright for quite a bit of time, then, all of a sudden, my pc would not show ANY wifi networks whatsoever. I found the original box and reinstalled the disk driver. Now, every time I did that it fixed the issue for about 2 weeks. The same thing happened to me and I did what I usually did, find the CD, remove the old driver, install the new one. But, during the installation, I was asked to "Insert the USB Adapter into an available USB port on your computer." I plugged it in and I was greeted with an error message reading: "Device not found. Please insert the Adapter into a USB port." I tried multiple times, with the same error. So I found their phone number, gave them a call and was told by the representative: "I can only send you an email with troubleshooting steps, if you try them and it hasn't fixed the issue, call us back and we can organize a replacement." I tried to explain that the device was cutting in and out, and was told: "To get support with this issue, you must pay." So, I can back with: "So, if I want to have ability of using the device I paid $150 dollars for, I'I need to pay you anywhere from $90 to $230 to get to to function properly. She relied with: "Yes." At the end of the call, she hung up on me by PRETENDING she couldn't hear me! Pathetic, I know! I managed to get the Adapter working, but I was curious to see what her 'troubleshooting steps' were that she 'emailed me.' I loaded up outlook and, NOTHING to do with troubleshooting tips. Just 2 Case numbers because I told them about the issues I had with their device. Do not, I repeat, Do not buy anything from Netgear! IT WITH JUST CAUSE YOU HEADACHES AND FURY!!!!!!